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... printer has the appropriate user account permissions. 8. For details, see www.xerox.com/office/support. Ensure Workflow Scanning is installed and functioning on the on the network. For problems scanning using NCP, verify the printer has the appropriate user account permissions. 7. WorkCentre 6400 Multifunction Printer 115 System Administrator Guide For assistance and support...
... printer has the appropriate user account permissions. 8. For details, see www.xerox.com/office/support. Ensure Workflow Scanning is installed and functioning on the on the network. For problems scanning using NCP, verify the printer has the appropriate user account permissions. 7. WorkCentre 6400 Multifunction Printer 115 System Administrator Guide For assistance and support...
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...button. 2. Note: Selecting Keep Forever is connected and functioning. If you are experiencing problems sending a fax from the control panel, check the following: • Verify that fax... Policies. 5. If you to manually delete files to maintain performance. For details, see www.xerox.com/office/support. Testing the Fax Connection To verify the fax connection is memory intensive and ...requires you are not sure, select Keep 1-72 hours and select 24 hours. WorkCentre 6400 Multifunction Printer 129 System Administrator Guide Touch the Tools tab, touch Service Settings, then...
...button. 2. Note: Selecting Keep Forever is connected and functioning. If you are experiencing problems sending a fax from the control panel, check the following: • Verify that fax... Policies. 5. If you to manually delete files to maintain performance. For details, see www.xerox.com/office/support. Testing the Fax Connection To verify the fax connection is memory intensive and ...requires you are not sure, select Keep 1-72 hours and select 24 hours. WorkCentre 6400 Multifunction Printer 129 System Administrator Guide Touch the Tools tab, touch Service Settings, then...
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.... Verify the user account and password created for the Server Fax feature are configured. On the Defaults page, you are experiencing problems sending a fax from the control panel, check the following setting that can adjust the following Settings: • Original Orientation ...the following settings: • Lighten / Darken • Suppression • Layout Adjustment: You can be running at www.xerox.com/office/WC6400support. 134 WorkCentre 6400 Multifunction Printer System Administrator Guide Ensure the Server Fax File Repository is installed and functioning on page 22. 3. For ...
.... Verify the user account and password created for the Server Fax feature are configured. On the Defaults page, you are experiencing problems sending a fax from the control panel, check the following setting that can adjust the following Settings: • Original Orientation ...the following settings: • Lighten / Darken • Suppression • Layout Adjustment: You can be running at www.xerox.com/office/WC6400support. 134 WorkCentre 6400 Multifunction Printer System Administrator Guide Ensure the Server Fax File Repository is installed and functioning on page 22. 3. For ...
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... store Internet Fax email addresses in the printer's internal address book or you are properly configured. 5. For details, see Initial Setup at www.xerox.com/office/WC6400support. WorkCentre 6400 Multifunction Printer 137 System Administrator Guide Verify TCP/IP is connected on the network and functioning as a printer by performing the following activities... on page 161. Verify that the SMTP Server Address is correct and that the TCP/IP Domain Name, host name, and DNS settings are experiencing problems with sending an Internet Fax, first verify that the printer is enabled.
... store Internet Fax email addresses in the printer's internal address book or you are properly configured. 5. For details, see Initial Setup at www.xerox.com/office/WC6400support. WorkCentre 6400 Multifunction Printer 137 System Administrator Guide Verify TCP/IP is connected on the network and functioning as a printer by performing the following activities... on page 161. Verify that the SMTP Server Address is correct and that the TCP/IP Domain Name, host name, and DNS settings are experiencing problems with sending an Internet Fax, first verify that the printer is enabled.
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... address or the fully qualified domain name of your network accounting server, open a Web browser. For details, see the Online Support Assistant at www.xerox.com/office/WC6400docs. WorkCentre 6400 Multifunction Printer 147 System Administrator Guide Touch Save again. 9. At the Network Accounting server, open the network accounting application. 10. Configure the..., check the following: 1. b. If the CentreWare Is home page displays, the server is installed and functioning on page 146. 6. Ensure Network Accounting settings are experiencing problems with the printer. 5.
... address or the fully qualified domain name of your network accounting server, open a Web browser. For details, see the Online Support Assistant at www.xerox.com/office/WC6400docs. WorkCentre 6400 Multifunction Printer 147 System Administrator Guide Touch Save again. 9. At the Network Accounting server, open the network accounting application. 10. Configure the..., check the following: 1. b. If the CentreWare Is home page displays, the server is installed and functioning on page 146. 6. Ensure Network Accounting settings are experiencing problems with the printer. 5.
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...or issue. • Skill Level: Displays the suggested skill level needed to resolve this problem. Note: You can fix this problem. • Field Service: A Xerox Support technician is needed to fix this problem. • No intervention required or No Alerts: The printer does not need assistance.... select Enable Group 1 and type up to three separate groups to receive any replies sent by Alert Notification group members. 150 WorkCentre 6400 Multifunction Printer System Administrator Guide The Description & Alerts page displays. 2. Email Alerts You can define groups to receive email ...
...or issue. • Skill Level: Displays the suggested skill level needed to resolve this problem. Note: You can fix this problem. • Field Service: A Xerox Support technician is needed to fix this problem. • No intervention required or No Alerts: The printer does not need assistance.... select Enable Group 1 and type up to three separate groups to receive any replies sent by Alert Notification group members. 150 WorkCentre 6400 Multifunction Printer System Administrator Guide The Description & Alerts page displays. 2. Email Alerts You can define groups to receive email ...
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... system administrator. Notes: • You should only enable Enhanced logging when instructed to do so by a Xerox support representative. For details, see Accessing CentreWare IS on the printer. • Enhanced records a detailed list ...format and can be interpreted by a Xerox service or support technician. • Selecting Enhanced logging can cause job processing times to increase. 3. Click Start Download. 164 WorkCentre 6400 Multifunction Printer System Administrator Guide ... are used to monitor network activity or troubleshoot network problems. Log files are created in the printer.
... system administrator. Notes: • You should only enable Enhanced logging when instructed to do so by a Xerox support representative. For details, see Accessing CentreWare IS on the printer. • Enhanced records a detailed list ...format and can be interpreted by a Xerox service or support technician. • Selecting Enhanced logging can cause job processing times to increase. 3. Click Start Download. 164 WorkCentre 6400 Multifunction Printer System Administrator Guide ... are used to monitor network activity or troubleshoot network problems. Log files are created in the printer.
WorkCentre 6400 User Guide
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... Pad 160 Cleaning the Duplex Feed Rollers 161 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 164 Ordering Supplies 166 Consumables 166 Routine Maintenance Items 166 Customer Replaceable Parts 166 When to Order Supplies 167 Recycling Supplies ... Time Are Incorrect 179 Duplex Problems 179 Scanner Error 179 Front Door Will Not Close 179 Right Side Door Will Not Close 180 Paper Feed Problems 181 Clearing Paper Jams or Misfeeds 181 Minimizing Paper Jams 197 Troubleshooting Paper Feed Problems 198 WorkCentre 6400 Multifunction Printer 7 User...
... Pad 160 Cleaning the Duplex Feed Rollers 161 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 164 Ordering Supplies 166 Consumables 166 Routine Maintenance Items 166 Customer Replaceable Parts 166 When to Order Supplies 167 Recycling Supplies ... Time Are Incorrect 179 Duplex Problems 179 Scanner Error 179 Front Door Will Not Close 179 Right Side Door Will Not Close 180 Paper Feed Problems 181 Clearing Paper Jams or Misfeeds 181 Minimizing Paper Jams 197 Troubleshooting Paper Feed Problems 198 WorkCentre 6400 Multifunction Printer 7 User...
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... Using Built-in Troubleshooting Tools 201 Troubleshooting Print-Quality Problems 203 Copy and Scan Problems 214 Fax Problems 215 Problems Sending Faxes 216 Problems Receiving Faxes 217 Printing the Protocol Report 218 Getting Help 219 Control Panel Messages 219 Fax and Scan Alerts 219 Maintenance Assistant 219 Online Support ... United States (FCC Regulations 228 Canada (Regulations 228 European Union 229 Ozone Release 229 Copy Regulations 230 United States 230 Canada 231 Other Countries 232 8 WorkCentre 6400 Multifunction Printer User Guide
... Using Built-in Troubleshooting Tools 201 Troubleshooting Print-Quality Problems 203 Copy and Scan Problems 214 Fax Problems 215 Problems Sending Faxes 216 Problems Receiving Faxes 217 Printing the Protocol Report 218 Getting Help 219 Control Panel Messages 219 Fax and Scan Alerts 219 Maintenance Assistant 219 Online Support ... United States (FCC Regulations 228 Canada (Regulations 228 European Union 229 Ozone Release 229 Copy Regulations 230 United States 230 Canada 231 Other Countries 232 8 WorkCentre 6400 Multifunction Printer User Guide
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...8226; Provides access to copy, print, scan, and fax features. • Provides access to tools and information pages to help resolve problems. • Provides access to your system administrator can change the control panel language and keyboard settings. You or your preferred screen. 2....When you to view the list of the Control Panel Features 1 Services Home 2 Features 3 Job Status 5 4 Machine Status Language 1. WorkCentre 6400 Multifunction Printer 23 User Guide You can configure this button to return to printer and network settings. • Prompts you press the ...
...8226; Provides access to copy, print, scan, and fax features. • Provides access to tools and information pages to help resolve problems. • Provides access to your system administrator can change the control panel language and keyboard settings. You or your preferred screen. 2....When you to view the list of the Control Panel Features 1 Services Home 2 Features 3 Job Status 5 4 Machine Status Language 1. WorkCentre 6400 Multifunction Printer 23 User Guide You can configure this button to return to printer and network settings. • Prompts you press the ...
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.... 28 WorkCentre 6400 Multifunction Printer User Guide See also: Using the Xerox Support Centre tutorial at www.xerox.com/office/WC6400drivers. Windows: The Xerox Support Centre icon appears on the desktop. Features Xerox Support Centre The Xerox Support Centre provides access to the following information: • User manuals and video tutorials • Solutions to troubleshooting problems •...
.... 28 WorkCentre 6400 Multifunction Printer User Guide See also: Using the Xerox Support Centre tutorial at www.xerox.com/office/WC6400drivers. Windows: The Xerox Support Centre icon appears on the desktop. Features Xerox Support Centre The Xerox Support Centre provides access to the following information: • User manuals and video tutorials • Solutions to troubleshooting problems •...
WorkCentre 6400 User Guide
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...Labels can be printed from Tray 1 only. The Total Satisfaction Guarantee is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Caution: Never use . Use full sheet labels ...sheet where labels are missing; Use only paper envelopes specified in the printer. 54 WorkCentre 6400 Multifunction Printer User Guide Long periods of the envelopes. Try another envelope brand if... back to the original packaging and reseal it may cause print quality problems or cause them in extreme conditions may damage the printer. • Store unused labels...
...Labels can be printed from Tray 1 only. The Total Satisfaction Guarantee is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Caution: Never use . Use full sheet labels ...sheet where labels are missing; Use only paper envelopes specified in the printer. 54 WorkCentre 6400 Multifunction Printer User Guide Long periods of the envelopes. Try another envelope brand if... back to the original packaging and reseal it may cause print quality problems or cause them in extreme conditions may damage the printer. • Store unused labels...
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Press the Log In/Out button (user name: admin, default password: 1111). 2. Select the Tools tab, select Troubleshooting, and then select Fax. 4. WorkCentre 6400 Multifunction Printer 121 User Guide Faxing Printing the Fax Protocol Report The Fax Protocol Report provides information about the previous fax job as an aid in as a system administrator. Log in determining fax protocol problems. To print the report: 1. Press the Print button to print the report. Press the Machine Status button on the control panel. 3. Select Fax Protocol Report. 5.
Press the Log In/Out button (user name: admin, default password: 1111). 2. Select the Tools tab, select Troubleshooting, and then select Fax. 4. WorkCentre 6400 Multifunction Printer 121 User Guide Faxing Printing the Fax Protocol Report The Fax Protocol Report provides information about the previous fax job as an aid in as a system administrator. Log in determining fax protocol problems. To print the report: 1. Press the Print button to print the report. Press the Machine Status button on the control panel. 3. Select Fax Protocol Report. 5.
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Troubleshooting 9 This chapter includes: • Control Panel Messages on page 176 • General Troubleshooting on page 177 • Paper Feed Problems on page 181 • Print-Quality Problems on page 201 • Copy and Scan Problems on page 214 • Fax Problems on page 215 • Getting Help on page 219 See also: Troubleshooting video tutorials at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer 175 User Guide
Troubleshooting 9 This chapter includes: • Control Panel Messages on page 176 • General Troubleshooting on page 177 • Paper Feed Problems on page 181 • Print-Quality Problems on page 201 • Copy and Scan Problems on page 214 • Fax Problems on page 215 • Getting Help on page 219 See also: Troubleshooting video tutorials at www.xerox.com/office/WC6400docs WorkCentre 6400 Multifunction Printer 175 User Guide
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... an error or warning condition occurs, the control panel displays a message informing you with information and troubleshooting help pinpoint the specific subsystem with the problem. Problems which prevent the full operation of a paper jam. To see a list of the fault messages that have been displayed on your printer: ...1. Select Support Pages. 5. these codes will help . Select the Tools tab. 3. Press Print. 176 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Control Panel Messages The control panel provides you of the...
... an error or warning condition occurs, the control panel displays a message informing you with information and troubleshooting help pinpoint the specific subsystem with the problem. Problems which prevent the full operation of a paper jam. To see a list of the fault messages that have been displayed on your printer: ...1. Select Support Pages. 5. these codes will help . Select the Tools tab. 3. Press Print. 176 WorkCentre 6400 Multifunction Printer User Guide Troubleshooting Control Panel Messages The control panel provides you of the...
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... with grounding prong) directly into the outlet. Caution: Plug the three-wire cord (with a voltage or frequency that best describes the problem. • Printer Does not Turn On on page 177 • Printing Takes Too Long on page 178 • Product Resets or...the outlet and see the table in Electrical Specifications on the lower left side of printer. 2. Do not use a power strip. WorkCentre 6400 Multifunction Printer 177 User Guide General Troubleshooting Troubleshooting This section contains procedures to install a properly grounded outlet. Plug another electrical appliance ...
... with grounding prong) directly into the outlet. Caution: Plug the three-wire cord (with a voltage or frequency that best describes the problem. • Printer Does not Turn On on page 177 • Printing Takes Too Long on page 178 • Product Resets or...the outlet and see the table in Electrical Specifications on the lower left side of printer. 2. Do not use a power strip. WorkCentre 6400 Multifunction Printer 177 User Guide General Troubleshooting Troubleshooting This section contains procedures to install a properly grounded outlet. Plug another electrical appliance ...
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...Front Door Will Not Close Probable Causes One or more information see Supported Media on a flat, hard, level surface. If the problem is not communicating. Solutions Check the toners, imaging units and waste cartridge for correct installation. Turn off the printer, and check the... scanner cable. Scanner Error Probable Causes Scanner is not resolved, contact your local Xerox service representative. WorkCentre 6400 Multifunction Printer 179 User Guide Solutions Place the printer on page 41. The Date and Time Are Incorrect Probable Causes...
...Front Door Will Not Close Probable Causes One or more information see Supported Media on a flat, hard, level surface. If the problem is not communicating. Solutions Check the toners, imaging units and waste cartridge for correct installation. Turn off the printer, and check the... scanner cable. Scanner Error Probable Causes Scanner is not resolved, contact your local Xerox service representative. WorkCentre 6400 Multifunction Printer 179 User Guide Solutions Place the printer on page 41. The Date and Time Are Incorrect Probable Causes...
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...when removing it . If you can obstruct the media path and cause further misfeeds. Clearing Paper Jams or Misfeeds from Tray 1. 2. WorkCentre 6400 Multifunction Printer 181 User Guide Make sure not to remove the paper in the direction that has misfed. Try to spill any ...you get toner on your hands. Remove the media from Tray 1 1. Paper Feed Problems Troubleshooting This section includes: • Clearing Paper Jams or Misfeeds on page 181 • Troubleshooting Paper Feed Problems on page 198 Clearing Paper Jams or Misfeeds This section includes: • Clearing Paper...
...when removing it . If you can obstruct the media path and cause further misfeeds. Clearing Paper Jams or Misfeeds from Tray 1. 2. WorkCentre 6400 Multifunction Printer 181 User Guide Make sure not to remove the paper in the direction that has misfed. Try to spill any ...you get toner on your hands. Remove the media from Tray 1 1. Paper Feed Problems Troubleshooting This section includes: • Clearing Paper Jams or Misfeeds on page 181 • Troubleshooting Paper Feed Problems on page 198 Clearing Paper Jams or Misfeeds This section includes: • Clearing Paper...
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...14. Duplex Unit 5. Tray 3 (Option) 8. Transfer Belt 12. Stapler Troubleshooting Paper Feed Problems The printer is jamming frequently in one area, that area may need to function with minimal paper jams using Xerox supported media. Fuser 4. Finisher (Option) 15. Toner Cartridges 2. Tray 2 9. Troubleshooting Understanding... problems: • The Printer Pulls Multiple Sheets Together on page 199 • Paper Jam Message Stays On on page 199 • Duplex Unit Jams on page 199 • Document Feeder Jams on page 199 • Media Misfeeds on page 200 198 WorkCentre ...
...14. Duplex Unit 5. Tray 3 (Option) 8. Transfer Belt 12. Stapler Troubleshooting Paper Feed Problems The printer is jamming frequently in one area, that area may need to function with minimal paper jams using Xerox supported media. Fuser 4. Finisher (Option) 15. Toner Cartridges 2. Tray 2 9. Troubleshooting Understanding... problems: • The Printer Pulls Multiple Sheets Together on page 199 • Paper Jam Message Stays On on page 199 • Duplex Unit Jams on page 199 • Document Feeder Jams on page 199 • Media Misfeeds on page 200 198 WorkCentre ...
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...: • Using Built-in tools to help . 1. If you diagnose print quality problems as well as color pages, because color consumables are used. For more help you observe print-quality problems, use the information on the control panel. 2. Note: To enhance print quality, toner...Tools Your printer contains the following built-in Troubleshooting Tools on page 201 • Troubleshooting Print-Quality Problems on page 203 Your WorkCentre 6400 printer is designed to Xerox Support & Drivers at a predetermined point. Note: Grayscale images printed with the composite black setting ...
...: • Using Built-in tools to help . 1. If you diagnose print quality problems as well as color pages, because color consumables are used. For more help you observe print-quality problems, use the information on the control panel. 2. Note: To enhance print quality, toner...Tools Your printer contains the following built-in Troubleshooting Tools on page 201 • Troubleshooting Print-Quality Problems on page 203 Your WorkCentre 6400 printer is designed to Xerox Support & Drivers at a predetermined point. Note: Grayscale images printed with the composite black setting ...