Service Manual
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Phaser® 6250 Color Laser Printer Service Manual Warning The following servicing instructions are qualified to do not perform any servicing other than that contained in the operating instructions, unless you are for use by qualified service personnel only. To avoid personal injury, do so. First Printing: July, 2003 071-0869-00
Phaser® 6250 Color Laser Printer Service Manual Warning The following servicing instructions are qualified to do not perform any servicing other than that contained in the operating instructions, unless you are for use by qualified service personnel only. To avoid personal injury, do so. First Printing: July, 2003 071-0869-00
Service Manual
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... (ADC) Control of Sensor 2-8 Color Registration Control 2-9 Transfer Roller Assembly Control 2-11 Toner Control 2-12 Fuser Control 2-13 Paper Path of the Printing Process 2-2 Print Modes 2-5 Printer Controls 2-5 Paper Size Control 2-5 Selective Control; Contents Service Terms iv Symbols Marked on the Product v Power Safety Precautions vi Electrostatic Discharge (ESD) Precautions vii Service Safety Summary viii Regulatory Specifications x 1 General Information Printer Introduction and Overview 1-2 Printer Configurations 1-2 Printer Memory and RAM Capabilities 1-4 Parts of...
... (ADC) Control of Sensor 2-8 Color Registration Control 2-9 Transfer Roller Assembly Control 2-11 Toner Control 2-12 Fuser Control 2-13 Paper Path of the Printing Process 2-2 Print Modes 2-5 Printer Controls 2-5 Paper Size Control 2-5 Selective Control; Contents Service Terms iv Symbols Marked on the Product v Power Safety Precautions vi Electrostatic Discharge (ESD) Precautions vii Service Safety Summary viii Regulatory Specifications x 1 General Information Printer Introduction and Overview 1-2 Printer Configurations 1-2 Printer Memory and RAM Capabilities 1-4 Parts of...
Service Manual
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... installation of a bias transfer roller and a waste toner recovery space. If the output remains less than the specified value, the controller reports that the Transfer Roller is present (installed). Status of the waste toner recovery space is checked: ■ When the power is turned on the Transfer Roller. "Transfer Roller is at End of Life" error/ "Replace Transfer Roller " warning messages are counted and the total count exceeds 15,000 prints. 4. If printing is stopped by the Toner Full Sensor. 1. "Transfer Roller is at End of Life" error message...
... installation of a bias transfer roller and a waste toner recovery space. If the output remains less than the specified value, the controller reports that the Transfer Roller is present (installed). Status of the waste toner recovery space is checked: ■ When the power is turned on the Transfer Roller. "Transfer Roller is at End of Life" error/ "Replace Transfer Roller " warning messages are counted and the total count exceeds 15,000 prints. 4. If printing is stopped by the Toner Full Sensor. 1. "Transfer Roller is at End of Life" error message...
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... prevent this status as toner is displayed. 2-12 Phaser 6250 Color Laser Printer Service Manual The "Toner Empty" warning is displayed when the counter on , or after executing toner dispense three times and if toner cartridge dispense time shows 0, "Remove Ribbon From 'x' Cartridge" error is dispensed, scraping toner off the toner low sensor surface. When a new toner cartridge is installed ("Toner Empty error" not being generated), toner is dispensed for toner presence when the power is turned on the Customer Replaceable Unit Monitor (CRUM) indicates that toner is avoided...
... prevent this status as toner is displayed. 2-12 Phaser 6250 Color Laser Printer Service Manual The "Toner Empty" warning is displayed when the counter on , or after executing toner dispense three times and if toner cartridge dispense time shows 0, "Remove Ribbon From 'x' Cartridge" error is dispensed, scraping toner off the toner low sensor surface. When a new toner cartridge is installed ("Toner Empty error" not being generated), toner is dispensed for toner presence when the power is turned on the Customer Replaceable Unit Monitor (CRUM) indicates that toner is avoided...
Service Manual
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... print quality problems in the appropriate troubleshooting procedure. 5. Step 2 - Switch OFF printer power. 2. Remove the Imaging Unit and protect it from the wall outlet. 3. If a toner cartridge appears obviously damaged or empty, replace with cusotmer/end user. 2. Find the Cause of oil or lubricant on page 5-9, to isolate problems to the Engine or the Image Processor Board. Step 5 - Error Messages and Codes 3-3 Identify the Problem 1. Print a Printer Status Page, if the printer is able to check printer and optional...
... print quality problems in the appropriate troubleshooting procedure. 5. Step 2 - Switch OFF printer power. 2. Remove the Imaging Unit and protect it from the wall outlet. 3. If a toner cartridge appears obviously damaged or empty, replace with cusotmer/end user. 2. Find the Cause of oil or lubricant on page 5-9, to isolate problems to the Engine or the Image Processor Board. Step 5 - Error Messages and Codes 3-3 Identify the Problem 1. Print a Printer Status Page, if the printer is able to check printer and optional...
Service Manual
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... between "P/J 232 P/J 210" (without specified pin numbers), check all major parts of any RTN pin or test point in a Troubleshooting Procedure instructs you can substitute any SG pin or test point. 3-4 Phaser 6250 Color Laser Printer Service Manual For detailed diagrams, refer to a pin that is generally connected to the section "Plug/Jack Locator Maps" on page 10-2 and "Wiring Diagrams" on page 10-12 for complete information on...
... between "P/J 232 P/J 210" (without specified pin numbers), check all major parts of any RTN pin or test point in a Troubleshooting Procedure instructs you can substitute any SG pin or test point. 3-4 Phaser 6250 Color Laser Printer Service Manual For detailed diagrams, refer to a pin that is generally connected to the section "Plug/Jack Locator Maps" on page 10-2 and "Wiring Diagrams" on page 10-12 for complete information on...
Service Manual
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... History Test Prints Prints Test Prints stored in service tests. 3-8 Phaser 6250 Color Laser Printer Service Manual Main Motor Duplex Motor Fuser Motor Developer Motor HCF/LTA Motor Toner Motor Yellow Toner Motor Magenta Toner Motor Cyan Toner Motor Black Rear Fan Fuser Fan Sensor/Switch Tests Test the functionality of sensors and switches by Xerox service personnel and authorized service providers only. Tray 1 (MPT) Feed Solenoid Tray 2 Feed Solenoid Tray 3 Feed Solenoid Tray 4 Feed Solenoid Maintenance Cleans the IDT rollers within the Imaging Unit. For Authorized Service Personnel Use...
... History Test Prints Prints Test Prints stored in service tests. 3-8 Phaser 6250 Color Laser Printer Service Manual Main Motor Duplex Motor Fuser Motor Developer Motor HCF/LTA Motor Toner Motor Yellow Toner Motor Magenta Toner Motor Cyan Toner Motor Black Rear Fan Fuser Fan Sensor/Switch Tests Test the functionality of sensors and switches by Xerox service personnel and authorized service providers only. Tray 1 (MPT) Feed Solenoid Tray 2 Feed Solenoid Tray 3 Feed Solenoid Tray 4 Feed Solenoid Maintenance Cleans the IDT rollers within the Imaging Unit. For Authorized Service Personnel Use...
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... Device Status Jams Hardware Errors Firmware Errors Fan Motors CTD (ADC) Sensor Errors Fuser Failure Laser Failure Life Over Trays Miscellaneous CRUMS Displays Fault occurrence since entering diagnostics only. The prints are used by service personnel to print. No Status to Report = the printer is online and ready to identify, repair and validate the operability of High-Capacity Feeder option. Displays an engine status that will prevent printing. Printer Configuration Memory: ###MB Hard Drive: Not Installed or Installed HCF: Installed Not Installed Displays current memory installed...
... Device Status Jams Hardware Errors Firmware Errors Fan Motors CTD (ADC) Sensor Errors Fuser Failure Laser Failure Life Over Trays Miscellaneous CRUMS Displays Fault occurrence since entering diagnostics only. The prints are used by service personnel to print. No Status to Report = the printer is online and ready to identify, repair and validate the operability of High-Capacity Feeder option. Displays an engine status that will prevent printing. Printer Configuration Memory: ###MB Hard Drive: Not Installed or Installed HCF: Installed Not Installed Displays current memory installed...
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... Unit is at End of Life Install or Reseat Transfer Roller Replace Transfer Roller or Transfer Roller is at End of Life Install or Reseat Fuser Replace Fuser or Fuser is at End of Life Install or Lock [Y] [M] [C] [K] Toner Cartridge Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Cartridge Empty Dusty Density Sensor Remove Ribbon From [Y] [M] [C] [K] Toner Cartridge Tray and Media Errors Output Tray is Full, Unload Paper Insert Tray [2] or Tray [2] missing Insert Tray [3] [4] or Tray [3] [4] missing Tray [2] Paper is Low Tray [3] [4] Paper is Low Tray 1 (MPT) Out of Paper/Load...
... Unit is at End of Life Install or Reseat Transfer Roller Replace Transfer Roller or Transfer Roller is at End of Life Install or Reseat Fuser Replace Fuser or Fuser is at End of Life Install or Lock [Y] [M] [C] [K] Toner Cartridge Replace [Y] [M] [C] [K] Toner Cartridge or [Y] [M] [C] [K] Toner Cartridge Empty Dusty Density Sensor Remove Ribbon From [Y] [M] [C] [K] Toner Cartridge Tray and Media Errors Output Tray is Full, Unload Paper Insert Tray [2] or Tray [2] missing Insert Tray [3] [4] or Tray [3] [4] missing Tray [2] Paper is Low Tray [3] [4] Paper is Low Tray 1 (MPT) Out of Paper/Load...
Service Manual
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... Type Front Panel Message Help Text/Code Media Mismatch Errors Wrong Paper Size/Load Tray 1 (MPT) with [size] [type] Wrong Paper Size/Load Tray [2] [3] [4] with [size] [type] Fatal Error Messages and Codes Laser Failure Density Sensor Failure or Low Density Failure Fuser Failure Fuser Fan Failure Rear Fan Failure Generic Fan Failure Engine Firmware Failure Imaging Unit Firmware Failure Fuser Firmware Failure Controller to Engine Communications Failure Engine NVRAM Failure [Y] [M] [C] [K] Toner Cartridge Failure Replace [Y] [M] [C] [K] Toner Cartridge Non-Phaser 6250 Fuser Non-Xerox Imaging...
... Type Front Panel Message Help Text/Code Media Mismatch Errors Wrong Paper Size/Load Tray 1 (MPT) with [size] [type] Wrong Paper Size/Load Tray [2] [3] [4] with [size] [type] Fatal Error Messages and Codes Laser Failure Density Sensor Failure or Low Density Failure Fuser Failure Fuser Fan Failure Rear Fan Failure Generic Fan Failure Engine Firmware Failure Imaging Unit Firmware Failure Fuser Firmware Failure Controller to Engine Communications Failure Engine NVRAM Failure [Y] [M] [C] [K] Toner Cartridge Failure Replace [Y] [M] [C] [K] Toner Cartridge Non-Phaser 6250 Fuser Non-Xerox Imaging...
Service Manual
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... Sensor is a supported type and size. ■ Ensure that the tray guides are set correctly. ■ Cycle printer power. ■ If the problem persists, follow the procedure below. Go to Step 3. No Go to Step 4. Replace the Registration Chute Assembly, page 8-71. 3-28 Phaser 6250 Color Laser Printer Service Manual Go to Step 2. Misfeed at Tray 2: Jam T2 ■ Try picking paper from a different tray. ■ Ensure that Tray 2 is free from defects and installed...
... Sensor is a supported type and size. ■ Ensure that the tray guides are set correctly. ■ Cycle printer power. ■ If the problem persists, follow the procedure below. Go to Step 3. No Go to Step 4. Replace the Registration Chute Assembly, page 8-71. 3-28 Phaser 6250 Color Laser Printer Service Manual Go to Step 2. Misfeed at Tray 2: Jam T2 ■ Try picking paper from a different tray. ■ Ensure that Tray 2 is free from defects and installed...
Service Manual
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... printer function correctly after replacing any defective parts? Does the printer function correctly after replacing Complete the Engine Control Board? Error Messages and Codes 3-57 Out of fault or Replace the damage: parts No Paper Sensor, PL 3.3.4 (PL 14.4.4 or PL concerned. 15.4.4) No Paper Actuator, PL 3.3.5 (PL 14.4.5 or PL 15.4.5) Go to Step 3. 3 Use service diagnostics to test the Tray No Paper Sensor. Load Tray [2] [3] [4] with [size] [type] ■ Remove Tray [2] [3] [4] and inspect the tray...
... printer function correctly after replacing any defective parts? Does the printer function correctly after replacing Complete the Engine Control Board? Error Messages and Codes 3-57 Out of fault or Replace the damage: parts No Paper Sensor, PL 3.3.4 (PL 14.4.4 or PL concerned. 15.4.4) No Paper Actuator, PL 3.3.5 (PL 14.4.5 or PL 15.4.5) Go to Step 3. 3 Use service diagnostics to test the Tray No Paper Sensor. Load Tray [2] [3] [4] with [size] [type] ■ Remove Tray [2] [3] [4] and inspect the tray...
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.... Power-Up Mode Selection Mode Selection 123456 4-2 Phaser 6250 Color Laser Printer Service Manual Introduction This chapter covers the general start-up modes of operation that provides a great deal of useful troubleshooting information. The second page provides a rolling log of the printer to the "Printer Status Codes" on page 3-1. This page provides general printer information, life information for troubleshooting purposes. For troubleshooting information related to fault/ error codes, refer to use the troubleshooting procedure tables, and how to "Error Messages...
.... Power-Up Mode Selection Mode Selection 123456 4-2 Phaser 6250 Color Laser Printer Service Manual Introduction This chapter covers the general start-up modes of operation that provides a great deal of useful troubleshooting information. The second page provides a rolling log of the printer to the "Printer Status Codes" on page 3-1. This page provides general printer information, life information for troubleshooting purposes. For troubleshooting information related to fault/ error codes, refer to use the troubleshooting procedure tables, and how to "Error Messages...
Service Manual
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.... 3. Media Jams and the Paper Path Media-Based Problems 1. Troubleshoot the paper pick roller assembly. 4-14 Phaser 6250 Color Laser Printer Service Manual Check the tray's retard roller for each tray. 8. Check that the printer is in this printer. 3. The printer may have trouble picking slickfinish paper. 2. Load a fresh ream of media for the tray is a supported type for the correct media types and weights, see "Printer Specifications" on page 1-14, for the correct media types, sizes and weights for damage. 6. Clean the pick rollers with a clean, dry, lint-free wipe...
.... 3. Media Jams and the Paper Path Media-Based Problems 1. Troubleshoot the paper pick roller assembly. 4-14 Phaser 6250 Color Laser Printer Service Manual Check the tray's retard roller for each tray. 8. Check that the printer is in this printer. 3. The printer may have trouble picking slickfinish paper. 2. Load a fresh ream of media for the tray is a supported type for the correct media types and weights, see "Printer Specifications" on page 1-14, for the correct media types, sizes and weights for damage. 6. Clean the pick rollers with a clean, dry, lint-free wipe...
Service Manual
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.... Check the Installable Options and make sure the printer status does not indicate "Stopped". Open TextEdit, select New File, and create a small test document. Click on the Printer Model pulldown, and select XEROX. Click the add button, or pick Add Printer from the Printers menu (The add button is likely in bold on the same subnet as your print job. Click on the Printer pull down and select Edit Printer List. The new added printer will now output an error page if...
.... Check the Installable Options and make sure the printer status does not indicate "Stopped". Open TextEdit, select New File, and create a small test document. Click on the Printer Model pulldown, and select XEROX. Click the add button, or pick Add Printer from the Printers menu (The add button is likely in bold on the same subnet as your print job. Click on the Printer pull down and select Edit Printer List. The new added printer will now output an error page if...
Service Manual
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... the type of paper and environmental conditions, some light amount of the Transfer Roller for wast toner. Go to "None" in the printer's dialog box. Replace the defective harness. 5-20 Phaser 6250 Color Laser Printer Service Manual Before using this procedure, Ensure the TekColor correction is not set to Step 5. Is the roller contaminated with waste toner? Replace the Fuser Assembly, PL 8.1.1. Go to Step 7. Troubleshooting Procedure Step 1 2 3 4 5 6 Check Yes Check the Imaging Unit, Fuser Assembly and the Transfer Roller...
... the type of paper and environmental conditions, some light amount of the Transfer Roller for wast toner. Go to "None" in the printer's dialog box. Replace the defective harness. 5-20 Phaser 6250 Color Laser Printer Service Manual Before using this procedure, Ensure the TekColor correction is not set to Step 5. Is the roller contaminated with waste toner? Replace the Fuser Assembly, PL 8.1.1. Go to Step 7. Troubleshooting Procedure Step 1 2 3 4 5 6 Check Yes Check the Imaging Unit, Fuser Assembly and the Transfer Roller...
Service Manual
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... last color balance adjustments. 1. Highlight Print Quality Problems and press OK. 4. Highlight Restore Factory Settings and press OK to reset the color settings to display Color Registration Menu. 5. You can reset the PostScript NVRAM using the Customer Menu or the Service Diagnostics Menu. You can return the color settings to the factory-default values. 2. From the Main Menu, highlight Troubleshooting and press OK. 3. Restore Previous Settings (Color) You can reset settings for density and color balance to the factory-default values. 2. Restore Factory Settings (Color...
... last color balance adjustments. 1. Highlight Print Quality Problems and press OK. 4. Highlight Restore Factory Settings and press OK to reset the color settings to display Color Registration Menu. 5. You can reset the PostScript NVRAM using the Customer Menu or the Service Diagnostics Menu. You can return the color settings to the factory-default values. 2. From the Main Menu, highlight Troubleshooting and press OK. 3. Restore Previous Settings (Color) You can reset settings for density and color balance to the factory-default values. 2. Restore Factory Settings (Color...
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... frame type, IPP, Ethernet speed, Wait Timeout, Page Description Language, and Port selection for both Parallel and USB Ports to the factory-default settings. Highlight Print Quality Problems and press OK. 3. Highlight Connection Setup and press OK. 3. Resetting Paper Handling Defaults Resetting the Paper Handling defaults resets the paper source, 2-sided printing, tray setup, load paper timeout, tray sequence, custom units and jam recovery settings to the factory-default values. From the Main Menu, highlight Printer Setup and press OK. 2. Highlight Reset Paper Handling Setup NOW...
... frame type, IPP, Ethernet speed, Wait Timeout, Page Description Language, and Port selection for both Parallel and USB Ports to the factory-default settings. Highlight Print Quality Problems and press OK. 3. Highlight Connection Setup and press OK. 3. Resetting Paper Handling Defaults Resetting the Paper Handling defaults resets the paper source, 2-sided printing, tray setup, load paper timeout, tray sequence, custom units and jam recovery settings to the factory-default values. From the Main Menu, highlight Printer Setup and press OK. 2. Highlight Reset Paper Handling Setup NOW...
Service Manual
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... have switched OFF printer power for the Fuser to cool before removing any printer part. For example; Notations in the Disassembly Text ■ The notation "(item X)" points to a numbered callout in a light-tight container. Do not use the correct type and size screw. Caution Many parts are secured by placing it in the illustration corresponding to light by covering it from the wall outlet. 2. Service Parts Disassembly...
... have switched OFF printer power for the Fuser to cool before removing any printer part. For example; Notations in the Disassembly Text ■ The notation "(item X)" points to a numbered callout in a light-tight container. Do not use the correct type and size screw. Caution Many parts are secured by placing it in the illustration corresponding to light by covering it from the wall outlet. 2. Service Parts Disassembly...
Service Manual
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...8-22 Paper Pick Assembly Tray 3, 9-48 Paper Pick Assembly Trays 3 & 4, 9-40 Paper Pick Rollers, 8-29 Paper Size Control, 2-5 Paper Size Switch Assembly, 4-10, 8-26, 8-128, 8-146 Paper Tray 2, 2-19, 10-17 Paper Tray 3, 9-44, 10-29, 10-33 Paper Tray 4, 10-30 Paper Trays 3 & 4, 9-36 Parts of Operation, 2-2 P Paper Feed, 10-25 Paper Feed - Actuator, Output Tray Full, 8-50 Phaser 6250 Color Laser Printer Index - 4 No Paper, Low Paper Sensor, 8-127, 8-145 No/Low Paper Sensor, 8-30 Non-Phaser 6250 Fuser, 3-78 Non-Xerox Imaging Unit, 3-79 O Operating System and Application Problems, 4-17 Optional...
...8-22 Paper Pick Assembly Tray 3, 9-48 Paper Pick Assembly Trays 3 & 4, 9-40 Paper Pick Rollers, 8-29 Paper Size Control, 2-5 Paper Size Switch Assembly, 4-10, 8-26, 8-128, 8-146 Paper Tray 2, 2-19, 10-17 Paper Tray 3, 9-44, 10-29, 10-33 Paper Tray 4, 10-30 Paper Trays 3 & 4, 9-36 Parts of Operation, 2-2 P Paper Feed, 10-25 Paper Feed - Actuator, Output Tray Full, 8-50 Phaser 6250 Color Laser Printer Index - 4 No Paper, Low Paper Sensor, 8-127, 8-145 No/Low Paper Sensor, 8-30 Non-Phaser 6250 Fuser, 3-78 Non-Xerox Imaging Unit, 3-79 O Operating System and Application Problems, 4-17 Optional...