Quick Reference Guide
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To avoid personal injury, do so. This printing: January 2001 071-0725-00 PHASER® 2135 COLOR PRINTER Service Quick Reference Guide Warning The following servicing instructions are qualified to do not perform any servicing other than that contained in operating instructions unless you are for use by qualified service personnel only.
To avoid personal injury, do so. This printing: January 2001 071-0725-00 PHASER® 2135 COLOR PRINTER Service Quick Reference Guide Warning The following servicing instructions are qualified to do not perform any servicing other than that contained in operating instructions unless you are for use by qualified service personnel only.
Quick Reference Guide
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Contents General Information 1 The Phaser 2135 Color Printer 2 Printer RAM and printer capabilities 4 CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8 The control panel 9 On Line LED 9 ! Fault 9 Rear panel 10 Accessing special operating ...17 Troubleshooting 29 Fault History Log 29 Power on self-diagnostic test 30 Print engine troubleshooting 31 Testing the print engine controller board 31 Verifying printer operation by using its self-test print 32 Verifying power supply operation 32 Measuring power supply voltages 32 Inspecting the low-voltage power supply fuse...
Contents General Information 1 The Phaser 2135 Color Printer 2 Printer RAM and printer capabilities 4 CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8 The control panel 9 On Line LED 9 ! Fault 9 Rear panel 10 Accessing special operating ...17 Troubleshooting 29 Fault History Log 29 Power on self-diagnostic test 30 Print engine troubleshooting 31 Testing the print engine controller board 31 Verifying printer operation by using its self-test print 32 Verifying power supply operation 32 Measuring power supply voltages 32 Inspecting the low-voltage power supply fuse...
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...installed 43 Imaging drum up/down error 43 Fan error 44 Fuser unit error 44 Other problems 45 The printer continuously displays "Booting" or "Initializing." 45 False "No toner cartridge installed" message 45 False "No...colors 56 Image is skewed on the paper 57 Image is not centered on the print 57 The print is wrinkled 57 Macintosh printing problems 58 Image never prints 58 Image is rotated 90 degrees 58 Image prints in black-and-white 58 Printer... isn't in the Chooser 59 Windows printing problems 59 Image never prints 59 vi Phaser 2135 Color Printer
...installed 43 Imaging drum up/down error 43 Fan error 44 Fuser unit error 44 Other problems 45 The printer continuously displays "Booting" or "Initializing." 45 False "No toner cartridge installed" message 45 False "No...colors 56 Image is skewed on the paper 57 Image is not centered on the print 57 The print is wrinkled 57 Macintosh printing problems 58 Image never prints 58 Image is rotated 90 degrees 58 Image prints in black-and-white 58 Printer... isn't in the Chooser 59 Windows printing problems 59 Image never prints 59 vi Phaser 2135 Color Printer
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... handle (front) 132 Fuser latching handle (rear) 134 Fuser exit roller 135 Exit sensor assembly 137 Eject guide assembly 138 Stack full sensor 139 viii Phaser 2135 Color Printer
... handle (front) 132 Fuser latching handle (rear) 134 Fuser exit roller 135 Exit sensor assembly 137 Eject guide assembly 138 Stack full sensor 139 viii Phaser 2135 Color Printer
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...The Phaser 2135 Color Printer with lower tray assembly and lower tray deck 1 Print engine circuit boards 5 Print engine sensor and switch locations 6 Print engine motors, clutches and solenoids 7 Features of the controller board 8 The control panel 9 The printer rear ... Removing the electrical card cage 99 Disconnecting the registration motor in-line connector (HOPFF) 100 Removing the printer unit chassis 101 Removing the top shield plate 103 Removing the left plate assembly 104 Removing the system ...main feeder assembly 118 Removing the multi-sheet bypass feeder 120 x Phaser 2135 Color Printer
...The Phaser 2135 Color Printer with lower tray assembly and lower tray deck 1 Print engine circuit boards 5 Print engine sensor and switch locations 6 Print engine motors, clutches and solenoids 7 Features of the controller board 8 The control panel 9 The printer rear ... Removing the electrical card cage 99 Disconnecting the registration motor in-line connector (HOPFF) 100 Removing the printer unit chassis 101 Removing the top shield plate 103 Removing the left plate assembly 104 Removing the system ...main feeder assembly 118 Removing the multi-sheet bypass feeder 120 x Phaser 2135 Color Printer
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... and top cover 154 FRU part list of the top cover inner frame 156 FRU part list of the printer chassis (1 of 2) 158 FRU of the printer chassis (2 of 2) 160 FRU of the paper tray and paper tray guides 162 Electrical components FRUs 164 FRUs of the duplexer unit 165 FRUs of... the Lower Tray Assembly 166 Hardware kit 168 Gear kit 168 Harness kit 169 Sensor flag kit 170 Customer supplies and accessories 170 xii Phaser 2135 Color Printer...
... and top cover 154 FRU part list of the top cover inner frame 156 FRU part list of the printer chassis (1 of 2) 158 FRU of the printer chassis (2 of 2) 160 FRU of the paper tray and paper tray guides 162 Electrical components FRUs 164 FRUs of the duplexer unit 165 FRUs of... the Lower Tray Assembly 166 Hardware kit 168 Gear kit 168 Harness kit 169 Sensor flag kit 170 Customer supplies and accessories 170 xii Phaser 2135 Color Printer...
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.... General Information This service guide contains information useful for troubleshooting, repairing, adjusting, and maintaining the Xerox Phaser® 2135 Color Printer. Topics such as printer theory of the product, Xerox recommends participation in Phaser 2135 printer service training. 0725-56 The Phaser 2135 Color Printer with lower tray assembly and lower tray deck Service Guide 1 This manual includes troubleshooting guides, adjustment...
.... General Information This service guide contains information useful for troubleshooting, repairing, adjusting, and maintaining the Xerox Phaser® 2135 Color Printer. Topics such as printer theory of the product, Xerox recommends participation in Phaser 2135 printer service training. 0725-56 The Phaser 2135 Color Printer with lower tray assembly and lower tray deck Service Guide 1 This manual includes troubleshooting guides, adjustment...
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... on the chosen resolution and selected media. The Phaser 2135 Color Printer The Phaser 2135 Color Printer combines a 4-color, LED-based, tandem-design Tabloid print engine with a maximum usable capacity is 512 Mbytes. All printer versions support the color PCL5C printer language. Additional 64-, 128- The Phaser 2135N prints at 21 pages-per -inch. s The Phaser 2135DT is always 6.5 ppm. For resolutions of...
... on the chosen resolution and selected media. The Phaser 2135 Color Printer The Phaser 2135 Color Printer combines a 4-color, LED-based, tandem-design Tabloid print engine with a maximum usable capacity is 512 Mbytes. All printer versions support the color PCL5C printer language. Additional 64-, 128- The Phaser 2135N prints at 21 pages-per -inch. s The Phaser 2135DT is always 6.5 ppm. For resolutions of...
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...Mbytes, 256-Mbyte DRAM DIMMs cannot be used for the current print job to finish before declaring a Low or Empty state. 4 Phaser 2135 Color Printer When the empty state is ignored. Press Enter to Continue." If the DIMM does not meets the system controller board's specifications,... then the printer reports an "Invalid Memory DIMM Configuration" message and stops the booting process. The Startup page and the Con...
...Mbytes, 256-Mbyte DRAM DIMMs cannot be used for the current print job to finish before declaring a Low or Empty state. 4 Phaser 2135 Color Printer When the empty state is ignored. Press Enter to Continue." If the DIMM does not meets the system controller board's specifications,... then the printer reports an "Invalid Memory DIMM Configuration" message and stops the booting process. The Startup page and the Con...
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Cyan Toner Cartridge Sensor Face-up Tray Open Sensor Magenta Toner Cartridge Sensor Yellow Toner Cartridge Sensor Stack Full Sensor Black Toner Cartridge Sensor Exit Sensor Color Registration Sensor Assembly MBF Home Position Sensor MBFTransparency Sensor MPT Empty Sensor Temperature/ Humidity Sensor Board Belt Entrance Sensor Top Door Open Switch Right-side Door Open Switch Tray 1 Low Paper Sensor Tray 1 Paper Out Sensor Waste Toner Sensor Entrance Sensor Registration Sensor 0725-63 Print engine sensor and switch locations 6 Phaser 2135 Color Printer
Cyan Toner Cartridge Sensor Face-up Tray Open Sensor Magenta Toner Cartridge Sensor Yellow Toner Cartridge Sensor Stack Full Sensor Black Toner Cartridge Sensor Exit Sensor Color Registration Sensor Assembly MBF Home Position Sensor MBFTransparency Sensor MPT Empty Sensor Temperature/ Humidity Sensor Board Belt Entrance Sensor Top Door Open Switch Right-side Door Open Switch Tray 1 Low Paper Sensor Tray 1 Paper Out Sensor Waste Toner Sensor Entrance Sensor Registration Sensor 0725-63 Print engine sensor and switch locations 6 Phaser 2135 Color Printer
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The image processor board SDRAM ROM DIMM Fan cooled processor Features of the controller board Hard drive 0728-05 8 Phaser 2135 Color Printer
The image processor board SDRAM ROM DIMM Fan cooled processor Features of the controller board Hard drive 0728-05 8 Phaser 2135 Color Printer
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LEDs Ethernet port Parallel port 0728-03 The printer rear panel The LED LNK is off when the card is set for 4 megabits-per-second (MBPS), on an Ethernet network, it blinks while data is set for 16 MBPS. 10 Phaser 2135 Color Printer Rear panel The rear panel of the printer features the host interface connectors: s Bi-directional parallel IEEE 1284-B connector. The LED SPD is off when the printer is not installed on when the card is transmitted to the host. s Twisted Pair 10/100baseT Ethernet connector.
LEDs Ethernet port Parallel port 0728-03 The printer rear panel The LED LNK is off when the card is set for 4 megabits-per-second (MBPS), on an Ethernet network, it blinks while data is set for 16 MBPS. 10 Phaser 2135 Color Printer Rear panel The rear panel of the printer features the host interface connectors: s Bi-directional parallel IEEE 1284-B connector. The LED SPD is off when the printer is not installed on when the card is transmitted to the host. s Twisted Pair 10/100baseT Ethernet connector.
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Legal 14 in the printer, the plate's four rows of slots activate four switches. Paper size detection State of the tray's paper guides. Paper tray size sensing The position of a ... A4 (landscape) A3-Nobi Legal 13 in. The combinations of the slot positions indicate the size of paper tray Tray switch sensors and actuators 12 Phaser 2135 Color Printer 0725-67 A5 A6 B5 (landscape) A3 A/Letter (landscape) B/Tabloid B5 (portrait) Executive A4 (portrait) A/Letter (portrait) Paper tray sensor board Back of the...
Legal 14 in the printer, the plate's four rows of slots activate four switches. Paper size detection State of the tray's paper guides. Paper tray size sensing The position of a ... A4 (landscape) A3-Nobi Legal 13 in. The combinations of the slot positions indicate the size of paper tray Tray switch sensors and actuators 12 Phaser 2135 Color Printer 0725-67 A5 A6 B5 (landscape) A3 A/Letter (landscape) B/Tabloid B5 (portrait) Executive A4 (portrait) A/Letter (portrait) Paper tray sensor board Back of the...
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... (metric letter), SRA3, 12 x 18 in .), A6, JIS B5, US Folio. B4, 8 x 13 in, A5 Tabloid (11 x 17 in . Use only premium bond laser printer or copier paper, transparency film, card stock and glossy paper in .), A6, JIS B5, US Folio, A5. Automatic two-sided printing: 75 to 120... g/m2 (20 to 203 g/m2) Only Xerox-brand Phaser 35-series A- to 54 lb. (60g/m2 to 32 lb.) A6 paper, transparency film, heavy card stock, and glossy paper are not supported by Trays 2 thru 5 14 Phaser 2135 Color Printer The toner is supported.
... (metric letter), SRA3, 12 x 18 in .), A6, JIS B5, US Folio. B4, 8 x 13 in, A5 Tabloid (11 x 17 in . Use only premium bond laser printer or copier paper, transparency film, card stock and glossy paper in .), A6, JIS B5, US Folio, A5. Automatic two-sided printing: 75 to 120... g/m2 (20 to 203 g/m2) Only Xerox-brand Phaser 35-series A- to 54 lb. (60g/m2 to 32 lb.) A6 paper, transparency film, heavy card stock, and glossy paper are not supported by Trays 2 thru 5 14 Phaser 2135 Color Printer The toner is supported.
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... 22) Class B EN61000-3-2 EN61000-3-3 VCCI (CISPR 22) Class B s FCC Class B (for 115 VAC equipment) pursuant to 200 sec./sweep cycle. ICES 03 Class B 16 Phaser 2135 Color Printer s GS licensed IEC 950 (1991) Second Edition; No resonant frequencies below 50 Hz. 15 g, trapezoidal flared pulse, 20 msec each axis. s Listed UL 1950...
... 22) Class B EN61000-3-2 EN61000-3-3 VCCI (CISPR 22) Class B s FCC Class B (for 115 VAC equipment) pursuant to 200 sec./sweep cycle. ICES 03 Class B 16 Phaser 2135 Color Printer s GS licensed IEC 950 (1991) Second Edition; No resonant frequencies below 50 Hz. 15 g, trapezoidal flared pulse, 20 msec each axis. s Listed UL 1950...
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...obstructions in the tray. 2. Jam Inside Duplex Unit, Open Cover, See Labels B13-Duplex Inverter Jam 1. Replace the engine controller board. 18 Phaser 2135 Color Printer Also ensure the paper is loaded correctly in the paper path. 4. Clean the duplex unit's rollers. 3. Also ensure the paper is loaded ... the tray. 2. Ensure the correct weight and type of paper is loaded correctly in "Motor and clutch tests" on page 69. 5. Printer fault messages Code A11 A22 B8 B13 Front panel message Service message Jam Inside Top Cover, Open Cover, See Labels A11-Paper Feed Jam ...
...obstructions in the tray. 2. Jam Inside Duplex Unit, Open Cover, See Labels B13-Duplex Inverter Jam 1. Replace the engine controller board. 18 Phaser 2135 Color Printer Also ensure the paper is loaded correctly in the paper path. 4. Clean the duplex unit's rollers. 3. Also ensure the paper is loaded ... the tray. 2. Ensure the correct weight and type of paper is loaded correctly in "Motor and clutch tests" on page 69. 5. Printer fault messages Code A11 A22 B8 B13 Front panel message Service message Jam Inside Top Cover, Open Cover, See Labels A11-Paper Feed Jam ...
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...Right Door E Open, Close Right Door E E23-Right Door E Open 1. Inspect the sensor and its wiring harness. 4. Replace the printer unit chassis 20 Phaser 2135 Color Printer Ensure the cover's sensor flag operates freely. 2. Replace the engine controller board. Ensure they are clean and move up and ... Yellow Imaging Drum Missing, Reseat Drum EA-Yellow Imaging Drum Missing 1. Remove the assembly and reseat it, if necessary. 3. Printer fault messages Code E14 E18 E20 E21 E22 E23 EA EB EC ED Front panel message Service message Close Duplex Unit, Duplex ...
...Right Door E Open, Close Right Door E E23-Right Door E Open 1. Inspect the sensor and its wiring harness. 4. Replace the printer unit chassis 20 Phaser 2135 Color Printer Ensure the cover's sensor flag operates freely. 2. Replace the engine controller board. Ensure they are clean and move up and ... Yellow Imaging Drum Missing, Reseat Drum EA-Yellow Imaging Drum Missing 1. Remove the assembly and reseat it, if necessary. 3. Printer fault messages Code E14 E18 E20 E21 E22 E23 EA EB EC ED Front panel message Service message Close Duplex Unit, Duplex ...
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... count initialization" on page 73. 3. Replace the engine controller board. Load the requested size and type of three). Replace the engine controller board. 22 Phaser 2135 Color Printer Yellow Toner Empty Replace Yellow Toner J9-Yellow Toner Empty Magenta Toner Empty Replace Magenta Toner J10-Magenta Toner Empty Cyan Toner Empty Replace Cyan...
... count initialization" on page 73. 3. Replace the engine controller board. Load the requested size and type of three). Replace the engine controller board. 22 Phaser 2135 Color Printer Yellow Toner Empty Replace Yellow Toner J9-Yellow Toner Empty Magenta Toner Empty Replace Magenta Toner J10-Magenta Toner Empty Cyan Toner Empty Replace Cyan...
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...blocked. 2. Also ensure the paper is loaded in "Switch scan test" on page 85. 3. Replace the engine controller board. Turn the printer off and then on 2. Test the manual bypass feeder home sensor using the procedure "Resetting NVRAM" on page 63. 2. Replace the engine ... Replace the engine controller board. Inspect the wiring for the registration clutch and registration motor. 6. Replace the engine controller board. 24 Phaser 2135 Color Printer The front fan blows into the chassis. Controller Fan Error U8, Power Off/On U8-Controller Fan Error 1. Replace the motor or ...
...blocked. 2. Also ensure the paper is loaded in "Switch scan test" on page 85. 3. Replace the engine controller board. Turn the printer off and then on 2. Test the manual bypass feeder home sensor using the procedure "Resetting NVRAM" on page 63. 2. Replace the engine ... Replace the engine controller board. Inspect the wiring for the registration clutch and registration motor. 6. Replace the engine controller board. 24 Phaser 2135 Color Printer The front fan blows into the chassis. Controller Fan Error U8, Power Off/On U8-Controller Fan Error 1. Replace the motor or ...
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...is installed. Fuse Cut Error W16 - Remove the CRC. 2. Cycle the printer's power. 3. Replace the engine controller board. 6. An internal fuse of three). Replace the print unit chassis. 26 Phaser 2135 Color Printer Replace the print unit chassis. Fuse Cut Error For the new Customer Replaceable... Consumable (imaging drums, transfer belt or fuser) just installed, the printer did not detect the CRC's "new/used" fuse blow...
...is installed. Fuse Cut Error W16 - Remove the CRC. 2. Cycle the printer's power. 3. Replace the engine controller board. 6. An internal fuse of three). Replace the print unit chassis. 26 Phaser 2135 Color Printer Replace the print unit chassis. Fuse Cut Error For the new Customer Replaceable... Consumable (imaging drums, transfer belt or fuser) just installed, the printer did not detect the CRC's "new/used" fuse blow...