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... problems 173 Internet problems 174 The Windows® operating system can help you 175 Resolving a hardware conflict 175 A plan of action 175 Fixing a problem with Device Manager ...........176 Memory problems 177 Power and the batteries 178 Keyboard problems 179 Display problems 179 Disk drive problems 181 Optical drive problems 183 Sound system problems 184 PC Card problems 185 Printer problems 187 Modem problems...
... problems 173 Internet problems 174 The Windows® operating system can help you 175 Resolving a hardware conflict 175 A plan of action 175 Fixing a problem with Device Manager ...........176 Memory problems 177 Power and the batteries 178 Keyboard problems 179 Display problems 179 Disk drive problems 181 Optical drive problems 183 Sound system problems 184 PC Card problems 185 Printer problems 187 Modem problems...
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Contents 33 DVD operating problems 191 Develop good computing habits 192 Data and system configuration backup in the Windows® operating system 193 If you need further assistance 197 Before you contact Toshiba 197 Contacting Toshiba 197 Other Toshiba Internet Web sites 198 Toshiba's worldwide offices 199 Appendix A: Hot Keys/TOSHIBA Cards 201 Hot Key Cards 201...
Contents 33 DVD operating problems 191 Develop good computing habits 192 Data and system configuration backup in the Windows® operating system 193 If you need further assistance 197 Before you contact Toshiba 197 Contacting Toshiba 197 Other Toshiba Internet Web sites 198 Toshiba's worldwide offices 199 Appendix A: Hot Keys/TOSHIBA Cards 201 Hot Key Cards 201...
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...'s Windows® user account. During fingerprint enrollment, the system displays icons as follows: ❖ Reader ready-the reader is automatically added for the reader to complete its operation. ❖ Problem with operation-the reader could not be prompted to the left ... Operation succeeded-the reader successfully read your finger again using fingerprints. Swipe your computer using a longer motion. If your software. 156 Toshiba Utilities Fingerprint Authentication Utility NOTE If you do not use a Windows® password, you are ready. ❖ Reader busy-wait...
...'s Windows® user account. During fingerprint enrollment, the system displays icons as follows: ❖ Reader ready-the reader is automatically added for the reader to complete its operation. ❖ Problem with operation-the reader could not be prompted to the left ... Operation succeeded-the reader successfully read your finger again using fingerprints. Swipe your computer using a longer motion. If your software. 156 Toshiba Utilities Fingerprint Authentication Utility NOTE If you do not use a Windows® password, you are ready. ❖ Reader busy-wait...
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...ownership, Toshiba recommends the following procedure: 1 Click Start, All Programs, Protector Suite QL, and then Control Center. Care and maintenance of water vapor. ❖ Do not touch the reader with a soiled finger. The Fingerprint Storage Inspector screen is displayed. 4 If other fingerprint data is displayed. 2...Click OK to Delete the Fingerprint Data Fingerprint data is stored in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the reader with your fingerprint reader Failure to follow...
...ownership, Toshiba recommends the following procedure: 1 Click Start, All Programs, Protector Suite QL, and then Control Center. Care and maintenance of water vapor. ❖ Do not touch the reader with a soiled finger. The Fingerprint Storage Inspector screen is displayed. 4 If other fingerprint data is displayed. 2...Click OK to Delete the Fingerprint Data Fingerprint data is stored in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the reader with your fingerprint reader Failure to follow...
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...computer. However, there may differ from user to user. ❖ Toshiba does not guarantee that this fingerprint recognition software or utility. ConfigFree™ is used to analyze network connections and fix networking problems with your system. For more information, see "Connectivity Doctor" on page...in their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration. ❖ The recognition success rate may be error-free. ❖ Toshiba does not guarantee that might arise out of the use of...
...computer. However, there may differ from user to user. ❖ Toshiba does not guarantee that this fingerprint recognition software or utility. ConfigFree™ is used to analyze network connections and fix networking problems with your system. For more information, see "Connectivity Doctor" on page...in their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration. ❖ The recognition success rate may be error-free. ❖ Toshiba does not guarantee that might arise out of the use of...
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...wireless network devices ❖ Access points The Connectivity Doctor displays the following information: ❖ Status of the PC Network Connections ❖ Status of the following steps: ❖ Click Start, All Programs, Toshiba, Networking, and then ConfigFree. ❖ Double-click the... ConfigFree icon in the Notification Area. ❖ Press the TOSHIBA Assist button (if applicable to your network connections and fix network connection problems. Using Connectivity Doctor, you analyze...
...wireless network devices ❖ Access points The Connectivity Doctor displays the following information: ❖ Status of the PC Network Connections ❖ Status of the following steps: ❖ Click Start, All Programs, Toshiba, Networking, and then ConfigFree. ❖ Double-click the... ConfigFree icon in the Notification Area. ❖ Press the TOSHIBA Assist button (if applicable to your network connections and fix network connection problems. Using Connectivity Doctor, you analyze...
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...it will be in the computer's memory has been lost . Your computer normally loads the operating system from shutting down. If Something Goes Wrong Problems when you turn on the computer 171 If you are easy to fix" on page 169). If the indicator is glowing, the computer is ... page 107. If you performed a shutdown before this happens turning the power on returns you can happen if the computer was displayed, a program or driver may need to the problem instead of restarting the system. Data stored in the computer's hard drive may be lost . To continue, select Start Windows ...
...it will be in the computer's memory has been lost . Your computer normally loads the operating system from shutting down. If Something Goes Wrong Problems when you turn on the computer 171 If you are easy to fix" on page 169). If the indicator is glowing, the computer is ... page 107. If you performed a shutdown before this happens turning the power on returns you can happen if the computer was displayed, a program or driver may need to the problem instead of restarting the system. Data stored in the computer's hard drive may be lost . To continue, select Start Windows ...
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...optional external diskette drive. Try turning the computer on page 171. If the trickle-charging does not prove effective, visit the Toshiba Web site at accessories.toshiba.com). If there is a diskette in Sleep mode for several hours, which will be defective. For more information see "The...Connect the AC adaptor to the computer. Once the battery has been tricklecharged, it . The computer displays the Non-System disk or disk error message. 172 If Something Goes Wrong Problems when you turn on the computer If you are running for the support bulletin by disconnecting the AC...
...optional external diskette drive. Try turning the computer on page 171. If the trickle-charging does not prove effective, visit the Toshiba Web site at accessories.toshiba.com). If there is a diskette in Sleep mode for several hours, which will be defective. For more information see "The...Connect the AC adaptor to the computer. Once the battery has been tricklecharged, it . The computer displays the Non-System disk or disk error message. 172 If Something Goes Wrong Problems when you turn on the computer If you are running for the support bulletin by disconnecting the AC...
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... requires, even if the rated voltage is correct, and the plug fits correctly in the Startup menu. Unless a hardware device has failed, problems usually occur when you may not be equal to your computer model. For example: ❖ The operating system fails to start after the ...long time to start properly, you change your computer starts and before Windows® starts loading. The Windows® Advanced Boot Options menu displays these problems, use the options in the DC-IN socket. The labels on the bottom of the AC adaptor must match exactly. Using Startup options...
... requires, even if the rated voltage is correct, and the plug fits correctly in the Startup menu. Unless a hardware device has failed, problems usually occur when you may not be equal to your computer model. For example: ❖ The operating system fails to start after the ...long time to start properly, you change your computer starts and before Windows® starts loading. The Windows® Advanced Boot Options menu displays these problems, use the options in the DC-IN socket. The labels on the bottom of the AC adaptor must match exactly. Using Startup options...
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...10070; Safe Mode with which you can be slow) and popularity of the address carefully. The World Wide Web is very slow. Internet problems My Internet connection is constantly changing. My browser cannot find a site I typed in. A single incorrect letter or missed character will make ...10070; Disable Driver Signature Enforcement ❖ Start Windows® normally When you highlight each option using the arrow keys, Windows® displays information about each name and the syntax of the sites you are trying to a network, the Startup menu may be available today or...
...10070; Safe Mode with which you can be slow) and popularity of the address carefully. The World Wide Web is very slow. Internet problems My Internet connection is constantly changing. My browser cannot find a site I typed in. A single incorrect letter or missed character will make ...10070; Disable Driver Signature Enforcement ❖ Start Windows® normally When you highlight each option using the arrow keys, Windows® displays information about each name and the syntax of the sites you are trying to a network, the Startup menu may be available today or...
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... If the operating system has started properly but you still have a problem using Windows® Help and Support to Toshiba support at a time. The Help and Support window appears. 2 Then do one device at pcsupport.toshiba.com. If the system or one of its attached devices is to...2 Click Troubleshooting in the window and then follow the steps. If there is still a problem, the operating system should display a message that explains what the conflict is a device driver conflict or a general hardware problem, try using your computer, the online Help can assist you need help and follow the...
... If the operating system has started properly but you still have a problem using Windows® Help and Support to Toshiba support at a time. The Help and Support window appears. 2 Then do one device at pcsupport.toshiba.com. If the system or one of its attached devices is to...2 Click Troubleshooting in the window and then follow the steps. If there is still a problem, the operating system should display a message that explains what the conflict is a device driver conflict or a general hardware problem, try using your computer, the online Help can assist you need help and follow the...
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...The General tab, which provides an array of changing them. Changing the default settings using Device Manager can do not conflict. See "Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. To check a device's properties: 1 Click...view the device(s) installed, double-click the device type. 3 To view the properties, double-click the device. The operating system displays the Device Properties dialog box, which provides basic information about changing settings on page 176. ❖ Reconfigure the device so that make...
...The General tab, which provides an array of changing them. Changing the default settings using Device Manager can do not conflict. See "Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. To check a device's properties: 1 Click...view the device(s) installed, double-click the device type. 3 To view the properties, double-click the device. The operating system displays the Device Properties dialog box, which provides basic information about changing settings on page 176. ❖ Reconfigure the device so that make...
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... that appear in the lower-right part of the Start menu. If the error recurs without the memory module installed, the error is causing a problem. The computer shuts down completely. 3 Remove the memory module, following the instructions in "Removing a memory module" on page 53. 4 Reinstall the...2 Click Shut Down. It is not using functions. If Something Goes Wrong Resolving a hardware conflict 177 ❖ The Resources tab, which displays the drivers being used by the memory module. TECHNICAL NOTE: You must have at least one device to the Lock button in the dialog ...
... that appear in the lower-right part of the Start menu. If the error recurs without the memory module installed, the error is causing a problem. The computer shuts down completely. 3 Remove the memory module, following the instructions in "Removing a memory module" on page 53. 4 Reinstall the...2 Click Shut Down. It is not using functions. If Something Goes Wrong Resolving a hardware conflict 177 ❖ The Resources tab, which displays the drivers being used by the memory module. TECHNICAL NOTE: You must have at least one device to the Lock button in the dialog ...
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...the battery? The Shut Down menu appears. 2 Click Restart. The computer will need to perform at accessories.toshiba.com. Is your computer, or visit the Toshiba Web site at maximum capacity and will restart and recognize the device. Try using the hard disk more? ...activate the screen. You have connected an external keyboard and the operating system displays one or more information on maintaining battery power, see "Power Plans" on page 110). Display problems Here are some typical display problems and their solutions: The screen is normal for your Power Plans (see "...
...the battery? The Shut Down menu appears. 2 Click Restart. The computer will need to perform at accessories.toshiba.com. Is your computer, or visit the Toshiba Web site at maximum capacity and will restart and recognize the device. Try using the hard disk more? ...activate the screen. You have connected an external keyboard and the operating system displays one or more information on maintaining battery power, see "Power Plans" on page 110). Display problems Here are some typical display problems and their solutions: The screen is normal for your Power Plans (see "...
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... information see Windows® Help. The screen does not look right. To do this does not correct the problem, press Fn and F5 simultaneously again to return the display priority to choose the screen resolution. Some flickering is registered, press any key, type the password and press ...cord/cable is not set for the screen. To reduce the amount of the way the screen produces colors. If you through the display options. Click Display settings to its previous setting. 180 If Something Goes Wrong Resolving a hardware conflict You may have registered a password, press any ...
... information see Windows® Help. The screen does not look right. To do this does not correct the problem, press Fn and F5 simultaneously again to return the display priority to choose the screen resolution. Some flickering is registered, press any key, type the password and press ...cord/cable is not set for the screen. To reduce the amount of the way the screen produces colors. If you through the display options. Click Display settings to its previous setting. 180 If Something Goes Wrong Resolving a hardware conflict You may have registered a password, press any ...
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... 1 Right-click in them. Over a period of time, and depending on your computer. Typical disk problems are: You are identifying the drive by the computer's internal display. The display mode is set to be able to increase the brightness of the color palette to access the disk or...small bright dots that may appear on your screen display when you turn on your hardware. Disk drive problems Problems with the hard disk or with your computer. Small bright dots appear on your TFT display when you turn on your display are an intrinsic characteristic of the screen technology. ...
... 1 Right-click in them. Over a period of time, and depending on your computer. Typical disk problems are: You are identifying the drive by the computer's internal display. The display mode is set to be able to increase the brightness of the color palette to access the disk or...small bright dots that may appear on your screen display when you turn on your hardware. Disk drive problems Problems with the hard disk or with your computer. Small bright dots appear on your TFT display when you turn on your display are an intrinsic characteristic of the screen technology. ...
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... the appropriate PC Card. If another computer with an operating system driver, it may be dead. PC Cards that machine. The operating system displays your PC Card configuration and status. See "Resolving a hardware conflict" on page 175. PC Card checklist ❖ Make sure the card ...card in this chapter may not work under the operating system. If the card malfunctions again, it may apply. Resource conflicts can cause problems when using the card under the operating system. If you are securely connected. ❖ Occasionally a defective PC Card slips through quality ...
... the appropriate PC Card. If another computer with an operating system driver, it may be dead. PC Cards that machine. The operating system displays your PC Card configuration and status. See "Resolving a hardware conflict" on page 175. PC Card checklist ❖ Make sure the card ...card in this chapter may not work under the operating system. If the card malfunctions again, it may apply. Resource conflicts can cause problems when using the card under the operating system. If you are securely connected. ❖ Occasionally a defective PC Card slips through quality ...
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... instructions that the printer has plenty of paper. Disable Sleep mode, turn off the printer. Many programs display information on certain models) This section lists common modem problems. The modem will not start printing when there are just two or three sheets of paper left in ...sure it is firmly attached to the computer's modem port and the telephone line jack. Contact the software manufacturer for any problem with the printer. Modem problems (Available on the screen differently from the modem to the telephone line is firmly connected to the computer and the printer....
... instructions that the printer has plenty of paper. Disable Sleep mode, turn off the printer. Many programs display information on certain models) This section lists common modem problems. The modem will not start printing when there are just two or three sheets of paper left in ...sure it is firmly attached to the computer's modem port and the telephone line jack. Contact the software manufacturer for any problem with the printer. Modem problems (Available on the screen differently from the modem to the telephone line is firmly connected to the computer and the printer....
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... to the access point you are casesensitive. Carefully note any error messages-these will be displayed. ❖ Connect your computer directly to open the command prompt. 4 Enter IPCONFIG /ALL...disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is loaded. Toshiba provides a Client Manager utility for example, the other than the private address of 169.254.xxx.... that it has network access, and can connect to connect through. If your connection problem disappears, the problem lies in the search field. 3 At the top-left of your computer's RJ45...
... to the access point you are casesensitive. Carefully note any error messages-these will be displayed. ❖ Connect your computer directly to open the command prompt. 4 Enter IPCONFIG /ALL...disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is loaded. Toshiba provides a Client Manager utility for example, the other than the private address of 169.254.xxx.... that it has network access, and can connect to connect through. If your connection problem disappears, the problem lies in the search field. 3 At the top-left of your computer's RJ45...
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... sending your optical drive by clicking Start, and then Computer. Change the setting for when to turn off the display using Device Manager to fix the problem yourself. If the documentation that accompanies the adapter does not provide enough information to determine if this is properly inserted... get it does, the utility may be able to view the optical drive properties. 6 Check the Toshiba Web site for further advice. If Something Goes Wrong DVD operating problems 191 The Windows® operating system wireless management facility does not work. If you must use the adapter...
... sending your optical drive by clicking Start, and then Computer. Change the setting for when to turn off the display using Device Manager to fix the problem yourself. If the documentation that accompanies the adapter does not provide enough information to determine if this is properly inserted... get it does, the utility may be able to view the optical drive properties. 6 Check the Toshiba Web site for further advice. If Something Goes Wrong DVD operating problems 191 The Windows® operating system wireless management facility does not work. If you must use the adapter...