User Guide
Page 1
For safe and correct use this manual carefully before you use , be sure to read "Safety Information" before using the machine. User Guide 1 Guide to the Machine 2 Getting Started 3 Using the Printer Function 4 Using the Copier Function 5 Using the Scanner Function 6 Using the Fax Function 7 Configuring the Machine Using the Control Panel 8 Configuring the Machine Using Web Image Monitor 9 Troubleshooting 10 Maintenance 11 Appendix Read this machine and keep it handy for future reference.
For safe and correct use this manual carefully before you use , be sure to read "Safety Information" before using the machine. User Guide 1 Guide to the Machine 2 Getting Started 3 Using the Printer Function 4 Using the Copier Function 5 Using the Scanner Function 6 Using the Fax Function 7 Configuring the Machine Using the Control Panel 8 Configuring the Machine Using Web Image Monitor 9 Troubleshooting 10 Maintenance 11 Appendix Read this machine and keep it handy for future reference.
User Guide
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... Machine's Settings 265 Restoring the Machine's Settings from a Backup File 266 Configuring the Date and Time Settings 267 Configuring the Power Saver Mode Settings 268 9. Troubleshooting Overview ...269 Common Problems 270 Paper Feed Problems 271 Removing Printing Jams 272 Removing inner/lower/upper jam 273 Removing bypass tray jam 275 Removing...
... Machine's Settings 265 Restoring the Machine's Settings from a Backup File 266 Configuring the Date and Time Settings 267 Configuring the Power Saver Mode Settings 268 9. Troubleshooting Overview ...269 Common Problems 270 Paper Feed Problems 271 Removing Printing Jams 272 Removing inner/lower/upper jam 273 Removing bypass tray jam 275 Removing...
User Guide
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...machine from its box and connecting it to use the printer, copier, scanner, and fax functions • Configuring the machine • Troubleshooting problems and fixing paper jams • Replacing consumables • Checking the status of the machine using Web Image Monitor • Information...machine. 3 This manual is stored in the manual CD-ROM supplied with the machine. ❖ Quick Guide Provides information about troubleshooting and basic operations for the machine's scanner and fax functions. Manuals for This Machine Manuals for This Machine Several manuals are provided...
...machine from its box and connecting it to use the printer, copier, scanner, and fax functions • Configuring the machine • Troubleshooting problems and fixing paper jams • Replacing consumables • Checking the status of the machine using Web Image Monitor • Information...machine. 3 This manual is stored in the manual CD-ROM supplied with the machine. ❖ Quick Guide Provides information about troubleshooting and basic operations for the machine's scanner and fax functions. Manuals for This Machine Manuals for This Machine Several manuals are provided...
User Guide
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Troubleshooting This chapter provides a guide for solving problems in operating the machine. 9. Overview Troubleshooting is divided into the following sections: • p.270 "Common Problems" • p.271 "Paper Feed Problems" • p.287 "Print Quality Problems" • p.288 "Printer Problems" • p.293 "Copier Problems" • p.295 "Scanner Problems" • p.296 "Fax Problems" • p.299 "Error and Status Messages on the Screen" • p.307 "Replacing the Print Cartridge" 269
Troubleshooting This chapter provides a guide for solving problems in operating the machine. 9. Overview Troubleshooting is divided into the following sections: • p.270 "Common Problems" • p.271 "Paper Feed Problems" • p.287 "Print Quality Problems" • p.288 "Printer Problems" • p.293 "Copier Problems" • p.295 "Scanner Problems" • p.296 "Fax Problems" • p.299 "Error and Status Messages on the Screen" • p.307 "Replacing the Print Cartridge" 269
User Guide
Page 280
Troubleshooting Common Problems This section describes how to the Adjust the volume of the beep, ring, speak- An error has occurred. If "Processing" is the correct ...; Reconnect the cable. • Check that may occur while operating the machine. er, and alarm sounds . The volume of the The volume is set to troubleshoot common problems that the interface cable is displayed on the screen, ta. sounds produced by high level. Note ❒ If any of the beep, ring...
Troubleshooting Common Problems This section describes how to the Adjust the volume of the beep, ring, speak- An error has occurred. If "Processing" is the correct ...; Reconnect the cable. • Check that may occur while operating the machine. er, and alarm sounds . The volume of the The volume is set to troubleshoot common problems that the interface cable is displayed on the screen, ta. sounds produced by high level. Note ❒ If any of the beep, ring...
User Guide
Page 282
... gaps. BSP112S Removing Printing Jams If a paper jam occurs, one of the following messages appear on prints made immediately after clearing a paper jam may tear. Troubleshooting Problem Solution The printed paper is curled. • Load the paper upside down in toner.
... gaps. BSP112S Removing Printing Jams If a paper jam occurs, one of the following messages appear on prints made immediately after clearing a paper jam may tear. Troubleshooting Problem Solution The printed paper is curled. • Load the paper upside down in toner.
User Guide
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BSP121S 9 H Slide the print cartridge in . G Lifting the guide plate, remove the jammed paper carefully. Troubleshooting F Carefully pull out the print cartridge horizontally, holding its center. When the cartridge can cause remaining toner to avoid dirtying your workspace. Then push down on paper or similar material to leak. • Place the print cartridge on the cartridge until it fully in horizontally. ther, raise it slightly and push it clicks into place. 274 BSP039S Doing so can go no fur- BSP036S • Do not shake the removed print cartridge.
BSP121S 9 H Slide the print cartridge in . G Lifting the guide plate, remove the jammed paper carefully. Troubleshooting F Carefully pull out the print cartridge horizontally, holding its center. When the cartridge can cause remaining toner to avoid dirtying your workspace. Then push down on paper or similar material to leak. • Place the print cartridge on the cartridge until it fully in horizontally. ther, raise it slightly and push it clicks into place. 274 BSP039S Doing so can go no fur- BSP036S • Do not shake the removed print cartridge.
User Guide
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BSP032S D Carefully pull out the print cartridge horizontally, holding its center. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to open the front cover, and then carefully lower it. Troubleshooting C Push the side button to avoid dirtying your workspace. 9 E Lifting the guide plate, remove the jammed paper carefully. 276 BSP121S BSP036S • Do not shake the removed print cartridge.
BSP032S D Carefully pull out the print cartridge horizontally, holding its center. Doing so can cause remaining toner to leak. • Place the print cartridge on paper or similar material to open the front cover, and then carefully lower it. Troubleshooting C Push the side button to avoid dirtying your workspace. 9 E Lifting the guide plate, remove the jammed paper carefully. 276 BSP121S BSP036S • Do not shake the removed print cartridge.
User Guide
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BSP238S B Remove the jammed paper carefully. 9 BSP119S C Close the rear cover. 278 BSP251S A Open the rear cover. Troubleshooting Removing outer/duplex jam If "Outer Jam", or "Duplex Jam Duplex Misfeed Jam" appears on the display, follow the procedure below to remove it. R CAUTION: • The inside of this machine becomes very hot. Do not touch parts labelled "v" (indicating a hot surface).
BSP238S B Remove the jammed paper carefully. 9 BSP119S C Close the rear cover. 278 BSP251S A Open the rear cover. Troubleshooting Removing outer/duplex jam If "Outer Jam", or "Duplex Jam Duplex Misfeed Jam" appears on the display, follow the procedure below to remove it. R CAUTION: • The inside of this machine becomes very hot. Do not touch parts labelled "v" (indicating a hot surface).
User Guide
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J Push the side button to open the front cover, and then carefully lower it . BSP120S H With the duplex transport unit still lowered, carefully slide tray 1 back in the bypass tray, remove the paper and close the bypass tray. Troubleshooting G If there is loaded in until it stops. BSP068S I If paper is jammed paper, carefully remove it . 9 280 BSP032S
J Push the side button to open the front cover, and then carefully lower it . BSP120S H With the duplex transport unit still lowered, carefully slide tray 1 back in the bypass tray, remove the paper and close the bypass tray. Troubleshooting G If there is loaded in until it stops. BSP068S I If paper is jammed paper, carefully remove it . 9 280 BSP032S
User Guide
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After closing the covers, push the covers firmly. BSP253S Note ❒ When closing the covers, check that the error is cleared. 9 282 Troubleshooting N Using both hands, carefully push up the front cover until it closes.
After closing the covers, push the covers firmly. BSP253S Note ❒ When closing the covers, check that the error is cleared. 9 282 Troubleshooting N Using both hands, carefully push up the front cover until it closes.
User Guide
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BSP127S F If you . Troubleshooting D Lift the paper feed roller slightly and pull it . BSP126S E Gently pull the jammed original to remove it out toward you cannot pull out the jammed original easily, raise the input tray to see if the original is jammed in the output area. 9 BSP128S 284
BSP127S F If you . Troubleshooting D Lift the paper feed roller slightly and pull it . BSP126S E Gently pull the jammed original to remove it out toward you cannot pull out the jammed original easily, raise the input tray to see if the original is jammed in the output area. 9 BSP128S 284
User Guide
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Be careful not to remove it. BSP240S K Lift the ADF, and if there is original remaining in the ADF, gently pull the jammed original to hold the input tray when lifting the ADF, for the tray might be damaged. BSP140S L Close the ADF. 9 286 Troubleshooting J Close the ADF cover.
Be careful not to remove it. BSP240S K Lift the ADF, and if there is original remaining in the ADF, gently pull the jammed original to hold the input tray when lifting the ADF, for the tray might be damaged. BSP140S L Close the ADF. 9 286 Troubleshooting J Close the ADF cover.
User Guide
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.... • To speed up printing, reduce the printing resolution using the printer driver. See the instructions provided on data volume. A print job is too large. Troubleshooting Printer Problems This section describes printing problems and possible solutions. tings". • The Locked Print file has too many pages or it . • Check whether...
.... • To speed up printing, reduce the printing resolution using the printer driver. See the instructions provided on data volume. A print job is too large. Troubleshooting Printer Problems This section describes printing problems and possible solutions. tings". • The Locked Print file has too many pages or it . • Check whether...
User Guide
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A Press the {User Tools} key. C Press the {U}{T} keys to adjust is set as a priority tray by [Tray Priority] under [PDL Settings]. Troubleshooting Adjusting Printing Position You can adjust the printing position of each tray. Check that the tray you perform the following procedure to adjust duplex printing ...
A Press the {User Tools} key. C Press the {U}{T} keys to adjust is set as a priority tray by [Tray Priority] under [PDL Settings]. Troubleshooting Adjusting Printing Position You can adjust the printing position of each tray. Check that the tray you perform the following procedure to adjust duplex printing ...
User Guide
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Reference For details about [Tray Priority], see p.238 "PDL Settings". 9 292 Troubleshooting K Press the {Clear/Stop} key to return to confirm the adjustment result. L Repeat the step A to E to the initial screen. The display returns to the initial screen. M Press the {Clear/Stop} key.
Reference For details about [Tray Priority], see p.238 "PDL Settings". 9 292 Troubleshooting K Press the {Clear/Stop} key to return to confirm the adjustment result. L Repeat the step A to E to the initial screen. The display returns to the initial screen. M Press the {Clear/Stop} key.
User Guide
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Solution Place the original copy side down, making sure that it is aligned to the rear left corner and pressed flat against the exposure glass. 9 294 Troubleshooting Problem The original was not placed on the exposure glass correctly.
Solution Place the original copy side down, making sure that it is aligned to the rear left corner and pressed flat against the exposure glass. 9 294 Troubleshooting Problem The original was not placed on the exposure glass correctly.
User Guide
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... the ADF while sending a fax in an error code that appear differently depending on a specific situation. Confirm that you cannot make calls using the telephone. Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below...
... the ADF while sending a fax in an error code that appear differently depending on a specific situation. Confirm that you cannot make calls using the telephone. Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below...
User Guide
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... too light on the exposure glass, make sure that do not produce an error code. See p.218 "Machine Settings". Dial fails when trying to troubleshoot problems that ink or correction fluid is dirty. Place the original in the above table. 298 Cannot receive faxes even when • A print cartridge..."Cleaning". • Before placing originals on the receiving end. Image density is empty. Low room temperature may help to 1XXX84 in the correct orientation. Troubleshooting ❖ When other problems occur The table below describes how to send faxes.
... too light on the exposure glass, make sure that do not produce an error code. See p.218 "Machine Settings". Dial fails when trying to troubleshoot problems that ink or correction fluid is dirty. Place the original in the above table. 298 Cannot receive faxes even when • A print cartridge..."Cleaning". • Before placing originals on the receiving end. Image density is empty. Low room temperature may help to 1XXX84 in the correct orientation. Troubleshooting ❖ When other problems occur The table below describes how to send faxes.
User Guide
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... connect- • Confirm that you need to use the exposure glass, turn off [2in1], [4in1], or [Duplex Copy] under copy settings, and then try again. Troubleshooting Message Causes Solutions BP Tray Print Job Type Mismatch?Y/N The paper type set to 15 seconds, increase the time period.
... connect- • Confirm that you need to use the exposure glass, turn off [2in1], [4in1], or [Duplex Copy] under copy settings, and then try again. Troubleshooting Message Causes Solutions BP Tray Print Job Type Mismatch?Y/N The paper type set to 15 seconds, increase the time period.