Features Guide
Page 9
... Monitor is enabled through Web Image Monitor and SmartDeviceMonitor, the two installation and monitoring utilities that ship standard with every Ricoh Aficio device. Users and administrators can block departments from using a specific device, or restrict users from non-authorized IP addresses...companion utility, Web SmartDeviceMonitor are reviewed here. Much of these utilities is installed on the network. In this capability is firmware built into a particular IP range. SmartDeviceMonitor now allows administrators the ability to change and download driver default settings, see ...
... Monitor is enabled through Web Image Monitor and SmartDeviceMonitor, the two installation and monitoring utilities that ship standard with every Ricoh Aficio device. Users and administrators can block departments from using a specific device, or restrict users from non-authorized IP addresses...companion utility, Web SmartDeviceMonitor are reviewed here. Much of these utilities is installed on the network. In this capability is firmware built into a particular IP range. SmartDeviceMonitor now allows administrators the ability to change and download driver default settings, see ...
Features Guide
Page 18
Ricoh Aficio Common Security Features Guide When it is time ..., additional fonts downloaded to the system, and network settings for ultimate peace of shared, centralized MFPs without compromising document security. Ricoh currently offers several types of DOSS systems for use with the security of anyone viewing or removing a confidential or sensitive document ...the presence of a hard disk drive, which may be encrypted to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be optional depending upon the...
Ricoh Aficio Common Security Features Guide When it is time ..., additional fonts downloaded to the system, and network settings for ultimate peace of shared, centralized MFPs without compromising document security. Ricoh currently offers several types of DOSS systems for use with the security of anyone viewing or removing a confidential or sensitive document ...the presence of a hard disk drive, which may be encrypted to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be optional depending upon the...
Troubleshooting Guide
Page 2
...the first time, Paper Jam 17 occurs continually at the registration roller and Bridge Transport when ApC2d (D029) is not jammed CAUSE Engine firmware SR790 software bug Defective lot of 32 1. See the TSB for details on /off Finisher door open and close Permanent Countermeasure Replace the... After recovering from a staple jam After Paper Jam 62 occurs for more information. SOLUTION Install version 1.55:08 or later. See B408 Firmware History for the first time, Paper Jam 17 occurs continually at the factory Install version 5.08 or later. Replace the guide plate with ...
...the first time, Paper Jam 17 occurs continually at the registration roller and Bridge Transport when ApC2d (D029) is not jammed CAUSE Engine firmware SR790 software bug Defective lot of 32 1. See the TSB for details on /off Finisher door open and close Permanent Countermeasure Replace the... After recovering from a staple jam After Paper Jam 62 occurs for more information. SOLUTION Install version 1.55:08 or later. See B408 Firmware History for the first time, Paper Jam 17 occurs continually at the factory Install version 5.08 or later. Replace the guide plate with ...
Troubleshooting Guide
Page 5
... be accessible. Install version 8.31 or later. Install version 8.31 or later. NOTE Refer to the Firmware History document for more information. Locks up if SSDP = Active (Web Image Monitor > Configuration > Network...firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support firmware Network DocBox firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware Network Support firmware SOLUTION Install version 1.15 or later. Firmware...
... be accessible. Install version 8.31 or later. Install version 8.31 or later. NOTE Refer to the Firmware History document for more information. Locks up if SSDP = Active (Web Image Monitor > Configuration > Network...firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support firmware Network DocBox firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware Network Support firmware SOLUTION Install version 1.15 or later. Firmware...
Troubleshooting Guide
Page 6
...stored received fax is pressed a number of 32 CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or later. Install version 8.... agents. Line interrupt error occurs when receiving a fax from a specific fax server, due to the Firmware History document for eDC Fax firmware Install version 03.00.00 or later. Install version 05.00.00 or later. Java VM4 Update...
...stored received fax is pressed a number of 32 CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or later. Install version 8.... agents. Line interrupt error occurs when receiving a fax from a specific fax server, due to the Firmware History document for eDC Fax firmware Install version 03.00.00 or later. Install version 05.00.00 or later. Java VM4 Update...
Troubleshooting Guide
Page 7
...include the client's FQDN will be updated. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 8.31... MFP's "NetWare" setting was already "Active" If SSDP is enabled Delivery of 32 NOTE Refer to the Firmware History document for the modules that require client HELOs to resend the document. Install version 8.30 or later. ...
...include the client's FQDN will be updated. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 8.31... MFP's "NetWare" setting was already "Active" If SSDP is enabled Delivery of 32 NOTE Refer to the Firmware History document for the modules that require client HELOs to resend the document. Install version 8.30 or later. ...
Troubleshooting Guide
Page 8
...not work correctly CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware E-5100 Controller firmware SOLUTION Install version 8.30 or...name as one already there Document not sent if IP address is not specified using Scan to the Firmware History document for E-5100 system version 1.0. Apply the required Patch File(s) for more information. Install...
...not work correctly CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware E-5100 Controller firmware SOLUTION Install version 8.30 or...name as one already there Document not sent if IP address is not specified using Scan to the Firmware History document for E-5100 system version 1.0. Apply the required Patch File(s) for more information. Install...
Troubleshooting Guide
Page 9
...is used but contains a "CRL Distribution Point". Install version 4.24.03 or later. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. See TSB D479 - 026 Patch Release Files 1-1JHC4L for...to the renegotiation of 32 Automatic calls not sent Automatic calls not sent CAUSE See TSB D479 - 029 Printer firmware VM card firmware SOLUTION E-5100 Controller firmware Install version 1.24.1 or later. Install version 4.25.07 or later. Install version 8.33 or later....
...is used but contains a "CRL Distribution Point". Install version 4.24.03 or later. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. See TSB D479 - 026 Patch Release Files 1-1JHC4L for...to the renegotiation of 32 Automatic calls not sent Automatic calls not sent CAUSE See TSB D479 - 029 Printer firmware VM card firmware SOLUTION E-5100 Controller firmware Install version 1.24.1 or later. Install version 4.25.07 or later. Install version 8.33 or later....
Troubleshooting Guide
Page 10
...10 of PDFs containing multiple images causes the PS error "limitcheck" When jobs are submitted to the Firmware History document for E-5100 system version 1.0. PRINTING SUBJECT Driver settings Jobs cancelled Jobs cancelled Jobs cancelled ...Setting Priority is OFF CAUSE Printer firmware Network Support firmware Network Support firmware PS3/PDF firmware Option PCL firmware Network Support firmware Option PCL firmware PS3/PDF firmware Network Support firmware Network Support firmware Printer firmware E-5100 Controller firmware E-5100 Controller firmware SOLUTION Install version 1.17 or later...
...10 of PDFs containing multiple images causes the PS error "limitcheck" When jobs are submitted to the Firmware History document for E-5100 system version 1.0. PRINTING SUBJECT Driver settings Jobs cancelled Jobs cancelled Jobs cancelled ...Setting Priority is OFF CAUSE Printer firmware Network Support firmware Network Support firmware PS3/PDF firmware Option PCL firmware Network Support firmware Option PCL firmware PS3/PDF firmware Network Support firmware Network Support firmware Printer firmware E-5100 Controller firmware E-5100 Controller firmware SOLUTION Install version 1.17 or later...
Troubleshooting Guide
Page 11
... SYMPTOM After recovery from Energy Saver Mode Should be printed in simplex. CAUSE System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware PS3/PDF firmware Network Support firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware Full bleed Full bleed is not working when Scale to the...
... SYMPTOM After recovery from Energy Saver Mode Should be printed in simplex. CAUSE System/Copy firmware Option PCL firmware PS3/PDF firmware Option PCL firmware PS3/PDF firmware Network Support firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware E-5100 Controller firmware Full bleed Full bleed is not working when Scale to the...
Troubleshooting Guide
Page 12
.... Install version 1.25 or later. TIFF output as the destination folder, ScanTo Folder will abort. NOTE Refer to the Firmware History document for E-5100 system version 1.0. Cannot scan to shared folders When NBT is OFF If "CNAME" is specified as...for more information. A scan configured to Mac OS X 10.7 share location CAUSE Network Support firmware Scanner firmware Scanner firmware SOLUTION Install version 8.25 or later. Scanner firmware System/Copy firmware System/Copy firmware Install version 1.23 or later. Cannot send to output a Multi-page TIFF actually output a...
.... Install version 1.25 or later. TIFF output as the destination folder, ScanTo Folder will abort. NOTE Refer to the Firmware History document for E-5100 system version 1.0. Cannot scan to shared folders When NBT is OFF If "CNAME" is specified as...for more information. A scan configured to Mac OS X 10.7 share location CAUSE Network Support firmware Scanner firmware Scanner firmware SOLUTION Install version 8.25 or later. Scanner firmware System/Copy firmware System/Copy firmware Install version 1.23 or later. Cannot send to output a Multi-page TIFF actually output a...
Troubleshooting Guide
Page 13
...SOLUTION Install version 4.14 or later. Install version 4.25.07 or later. Install version 8.27 or later. NOTE Refer to the Firmware History document for the [Extended Auto Tray Switching] title is blank, in some languages: Paper sizes missing from energy saver or ...of the buttons shift (even after calibration) CAUSE VM card firmware System/Copy firmware System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Language Install firmware LCDC firmware System/Copy firmware Web Support firmware An adhesive in this TSB. Operation panel does not work ...
...SOLUTION Install version 4.14 or later. Install version 4.25.07 or later. Install version 8.27 or later. NOTE Refer to the Firmware History document for the [Extended Auto Tray Switching] title is blank, in some languages: Paper sizes missing from energy saver or ...of the buttons shift (even after calibration) CAUSE VM card firmware System/Copy firmware System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Language Install firmware LCDC firmware System/Copy firmware Web Support firmware An adhesive in this TSB. Operation panel does not work ...
Troubleshooting Guide
Page 15
... Fails if the username or password includes lowercase European characters. CAUSE Printer firmware Printer firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware SOLUTION Install version 1.12 or later. Install version 8.30 or later.... Cannot use Kerberos when being authenticated on a domain controller whose hostname contains 2 byte characters. Unable to the Firmware History document for more than 20 bytes. Install version 8.30 or later. Install version 1.15 or later. Please ...
... Fails if the username or password includes lowercase European characters. CAUSE Printer firmware Printer firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware System/Copy firmware SOLUTION Install version 1.12 or later. Install version 8.30 or later.... Cannot use Kerberos when being authenticated on a domain controller whose hostname contains 2 byte characters. Unable to the Firmware History document for more than 20 bytes. Install version 8.30 or later. Install version 1.15 or later. Please ...
Troubleshooting Guide
Page 16
...VM4 History See Java VM4 History See Java VM4 History System/Copy firmware See Java VM4 History System/Copy firmware Scanner firmware Scanner firmware Network DocBox firmware Scanner firmware Web Support firmware Web Uapl firmware Printer firmware Network DocBox firmware Install version 4.14 or later. Install version 4.17-01 or ...later. Install version 1.22 or later. Install version 1.18 or later. The Result column in which this occurs CAUSE VM card firmware SOLUTION Install version 4.14 or later. Install version 1.08 or later. Install version 1.10 or later. Job log CSV file ...
...VM4 History See Java VM4 History See Java VM4 History System/Copy firmware See Java VM4 History System/Copy firmware Scanner firmware Scanner firmware Network DocBox firmware Scanner firmware Web Support firmware Web Uapl firmware Printer firmware Network DocBox firmware Install version 4.14 or later. Install version 4.17-01 or ...later. Install version 1.22 or later. Install version 1.18 or later. The Result column in which this occurs CAUSE VM card firmware SOLUTION Install version 4.14 or later. Install version 1.08 or later. Install version 1.10 or later. Job log CSV file ...
Troubleshooting Guide
Page 17
... using CAP with an IC card CAUSE System/Copy firmware Network DocBox firmware Printer firmware System/Copy firmware Web Support firmware Web Uapl firmware System/Copy firmware Web Support firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware VM card firmware VM card firmware Network DocBox firmware System/Copy firmware SOLUTION Install version 1.22 or later. NOTE Install ...recorded Data not logged Data not logged Password change recorded by mistake Password change their password. Data not transferred to the Firmware History document for details).
... using CAP with an IC card CAUSE System/Copy firmware Network DocBox firmware Printer firmware System/Copy firmware Web Support firmware Web Uapl firmware System/Copy firmware Web Support firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware VM card firmware VM card firmware Network DocBox firmware System/Copy firmware SOLUTION Install version 1.22 or later. NOTE Install ...recorded Data not logged Data not logged Password change recorded by mistake Password change their password. Data not transferred to the Firmware History document for details).
Troubleshooting Guide
Page 18
... authentication is enabled or if "External Optional Counter Type"= 0 SDK applications cannot recognize whether Administrator or User Authentication is installed Basic Authentication CAUSE System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Slow AES-256 used for encryption but was not specified See Java VM4...
... authentication is enabled or if "External Optional Counter Type"= 0 SDK applications cannot recognize whether Administrator or User Authentication is installed Basic Authentication CAUSE System/Copy firmware See Java VM4 History See Java VM4 History See Java VM4 History Slow AES-256 used for encryption but was not specified See Java VM4...
Troubleshooting Guide
Page 19
... containing a BW image is stored on polygon mirror motor board Either a) Engine firmware b) Excessive load c) Sensor out of position System/Copy firmware Network DocBox firmware System/Copy firmware Subsystem firmware System/Copy firmware SC 816 SC 816 SC 816 If a PC connected by a USB cable ... while the printer is in energy saver mode Continuous printing of 32 SC816-38, -90 SC816-38/90 Subsystem firmware Subsystem firmware System/Copy firmware Subsystem firmware SOLUTION Replace with new ass'y (P/N AX060396). See the TSB for troubleshooting procedures for 5-6 hours If the machine ...
... containing a BW image is stored on polygon mirror motor board Either a) Engine firmware b) Excessive load c) Sensor out of position System/Copy firmware Network DocBox firmware System/Copy firmware Subsystem firmware System/Copy firmware SC 816 SC 816 SC 816 If a PC connected by a USB cable ... while the printer is in energy saver mode Continuous printing of 32 SC816-38, -90 SC816-38/90 Subsystem firmware Subsystem firmware System/Copy firmware Subsystem firmware SOLUTION Replace with new ass'y (P/N AX060396). See the TSB for troubleshooting procedures for 5-6 hours If the machine ...
Troubleshooting Guide
Page 21
.... Apply the required Patch File(s) for E-5100 system version 1.0. Install version 1.55:08 or later. Network Support firmware System/Copy firmware Fax firmware Engine firmware Install version 8.30 or later. SUBJECT SC 819 SC 819 SC 819 SC 819 SC 899 SC 899 SC 990 ... memory from an EFI controller, the error occurs after the error is set to 1 minute and an SDK application is cleared. Network Support firmware Engine firmware Install version 8.25 or later. Install version 1.55:08 or later. Apply the required Patch File(s) for E-5100 system version 1.0. Network ...
.... Apply the required Patch File(s) for E-5100 system version 1.0. Install version 1.55:08 or later. Network Support firmware System/Copy firmware Fax firmware Engine firmware Install version 8.30 or later. SUBJECT SC 819 SC 819 SC 819 SC 819 SC 899 SC 899 SC 990 ... memory from an EFI controller, the error occurs after the error is set to 1 minute and an SDK application is cleared. Network Support firmware Engine firmware Install version 8.25 or later. Install version 1.55:08 or later. Apply the required Patch File(s) for E-5100 system version 1.0. Network ...
Troubleshooting Guide
Page 22
... later. Install new engine firmware before starting this. Before you install the new firmware, you must set up the ADF correctly. When a firmware version older than V14 is installed E-40 When ADF firmware is displayed and the machine cannot be rebooted. NOTE ARDF firmware Update ARDF firmware to V14 CAUSE System/Copy firmware SOLUTION Install version 1.16...
... later. Install new engine firmware before starting this. Before you install the new firmware, you must set up the ADF correctly. When a firmware version older than V14 is installed E-40 When ADF firmware is displayed and the machine cannot be rebooted. NOTE ARDF firmware Update ARDF firmware to V14 CAUSE System/Copy firmware SOLUTION Install version 1.16...
Troubleshooting Guide
Page 23
...applied may be needed , and the order in to TSB D479 - 1.0. 001 Patch Release 1- job at startup. Refer to the Document 1.0. firmware more See the TSB for E-5100 system version Controller copier is More than one patch file may be important. Release 1-10W3WT for See the TSB... for E-5100 system version Controller cannot be installed over an VM card Install version 4.14 or Refer to the devices recognize USB devices firmware later. E-5100 Some texts overlap each Apply the required Patch File(s) for the required patch file(s), and the correct 001 Patch Release ...
...applied may be needed , and the order in to TSB D479 - 1.0. 001 Patch Release 1- job at startup. Refer to the Document 1.0. firmware more See the TSB for E-5100 system version Controller copier is More than one patch file may be important. Release 1-10W3WT for See the TSB... for E-5100 system version Controller cannot be installed over an VM card Install version 4.14 or Refer to the devices recognize USB devices firmware later. E-5100 Some texts overlap each Apply the required Patch File(s) for the required patch file(s), and the correct 001 Patch Release ...