User Manual
Page 2
... help, access the latest downloads and user manuals, and join our community. You can visit www.netgear.com/support to send logs for controller-managed access points over the network (see Manage AirQual for a Profile Group and View AirQual for purchasing this NETGEAR product. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are used for all wireless controller models (see Supported NETGEAR Access Points). - Revision History Publication Part Publish Date Number...
... help, access the latest downloads and user manuals, and join our community. You can visit www.netgear.com/support to send logs for controller-managed access points over the network (see Manage AirQual for a Profile Group and View AirQual for purchasing this NETGEAR product. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are used for all wireless controller models (see Supported NETGEAR Access Points). - Revision History Publication Part Publish Date Number...
User Manual
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... Blacklisted Clients 357 Chapter 14 Troubleshooting and Diagnostics Troubleshoot Basic Functioning 361 Power LED Is Not Lit 361 Status LED Never Turns Off 361 Ethernet Port LEDs Are Not Lit 361 Troubleshoot the Web Management Interface 362 Check the Ethernet Cabling 362 Check the IP Address Configuration 362 Check the Internet Browser 363 Troubleshoot a TCP/IP Network Using the Ping Utility 363 Use the Reset Button to Restore Default Settings 364 Resolve Problems With Date and Time 364 Resolve Network Problems 365 Resolve Problems With Access Points 365...
... Blacklisted Clients 357 Chapter 14 Troubleshooting and Diagnostics Troubleshoot Basic Functioning 361 Power LED Is Not Lit 361 Status LED Never Turns Off 361 Ethernet Port LEDs Are Not Lit 361 Troubleshoot the Web Management Interface 362 Check the Ethernet Cabling 362 Check the IP Address Configuration 362 Check the Internet Browser 363 Troubleshoot a TCP/IP Network Using the Ping Utility 363 Use the Reset Button to Restore Default Settings 364 Resolve Problems With Date and Time 364 Resolve Network Problems 365 Resolve Problems With Access Points 365...
User Manual
Page 12
... controller redundancy supported. Model WC7600 One WC7600 wireless controller with the appropriate licenses can support up to 15 access points (APs) with one port rather than four separate ports, with up to 400 users. However all four Gigabit Ethernet ports provide equal performance and are available to large-sized businesses, higher education institutions, hospitals, and hotels. Introduction 12 ProSAFE Wireless Controller Models, Key Features, and Capabilities The NETGEAR ProSAFE® Wireless Controller...
... controller redundancy supported. Model WC7600 One WC7600 wireless controller with the appropriate licenses can support up to 15 access points (APs) with one port rather than four separate ports, with up to 400 users. However all four Gigabit Ethernet ports provide equal performance and are available to large-sized businesses, higher education institutions, hospitals, and hotels. Introduction 12 ProSAFE Wireless Controller Models, Key Features, and Capabilities The NETGEAR ProSAFE® Wireless Controller...
User Manual
Page 16
... Schedule the radios. Model WC7500 does not support stacking. Specify trusted and untrusted MAC addresses for the entire network. - Manage the WiFi settings such as wireless mode, data rate, and channel width for the entire network or for access point profile groups, and manage channel allocation for the entire network. - Configure RF management settings. Manage client authentication, encryption, WiFi client security separation, and MAC authentication in the network. - Manage MAC authentication. Manage secure access to the managed access point list, the access points become...
... Schedule the radios. Model WC7500 does not support stacking. Specify trusted and untrusted MAC addresses for the entire network. - Manage the WiFi settings such as wireless mode, data rate, and channel width for the entire network or for access point profile groups, and manage channel allocation for the entire network. - Configure RF management settings. Manage client authentication, encryption, WiFi client security separation, and MAC authentication in the network. - Manage MAC authentication. Manage secure access to the managed access point list, the access points become...
User Manual
Page 39
...1 is set up to the managed access point list. Configure an SSID for the selected network authentication option, Configuration > Security > Basic > configure the authentication server. Assign the VLAN. 4. Configuration > System > General 2. Configuration > System > Time 3. If no network DHCP server is marked as the management VLAN and is accessible to the access points, Configuration > System > DHCP configure the wireless controller's DHCP server. Configure the country code of the wireless controller. Configure the network authentication and data encryption...
...1 is set up to the managed access point list. Configure an SSID for the selected network authentication option, Configuration > Security > Basic > configure the authentication server. Assign the VLAN. 4. Configuration > System > General 2. Configuration > System > Time 3. If no network DHCP server is marked as the management VLAN and is accessible to the access points, Configuration > System > DHCP configure the wireless controller's DHCP server. Configure the country code of the wireless controller. Configure the network authentication and data encryption...
User Manual
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... the country code of the wireless controller: 1. By default, VLAN 1 an untagged management VLAN. 5. Server 2. Configure an SSID for the selected network authentication option, Configuration > Security > configure the authentication server. Configuration > Profile > Advanced 3. Run the Discovery Wizard and add the access points to as WLAN groups). Configure the time settings. Configuration > System > Time 3. Configure up to eight access point profile groups, and for each access point profile in each access point profile group. To set as untagged. Verify...
... the country code of the wireless controller: 1. By default, VLAN 1 an untagged management VLAN. 5. Server 2. Configure an SSID for the selected network authentication option, Configuration > Security > configure the authentication server. Configuration > Profile > Advanced 3. Run the Discovery Wizard and add the access points to as WLAN groups). Configure the time settings. Configuration > System > Time 3. Configure up to eight access point profile groups, and for each access point profile in each access point profile group. To set as untagged. Verify...
User Manual
Page 41
...network authentication and data encryption. 3. If necessary for WiFi access. On each building or floor. To set as the management VLAN and is set up a stacked controller configuration: Step Configuration Web Management Interface Path 1. Configure the country code of the wireless controller. Configuration > System > Time 3. Configuration > System > IP/VLAN 4. Advanced > Authentication Server System Planning and Deployment Scenarios 41 Configure the time settings. Configure an SSID for the selected network authentication option, Configuration > Security > configure...
...network authentication and data encryption. 3. If necessary for WiFi access. On each building or floor. To set as the management VLAN and is set up a stacked controller configuration: Step Configuration Web Management Interface Path 1. Configure the country code of the wireless controller. Configuration > System > Time 3. Configuration > System > IP/VLAN 4. Advanced > Authentication Server System Planning and Deployment Scenarios 41 Configure the time settings. Configure an SSID for the selected network authentication option, Configuration > Security > configure...
User Manual
Page 45
...network DHCP server is accessible to the same WiFi PoE switch. Configure the network authentication and data encryption. ProSAFE Wireless Controller The access points and wireless controller are connected to a PoE switch, which, in the same subnet and use the same IP address range that is assigned for the selected network authentication option, Configuration > Security > Basic > configure the authentication server. The access points are connected in turn, is marked as untagged. Configure the time settings. Configuration > System > Time 3. Verify that VLAN 1 is set as the management...
...network DHCP server is accessible to the same WiFi PoE switch. Configure the network authentication and data encryption. ProSAFE Wireless Controller The access points and wireless controller are connected to a PoE switch, which, in the same subnet and use the same IP address range that is assigned for the selected network authentication option, Configuration > Security > Basic > configure the authentication server. The access points are connected in turn, is marked as untagged. Configure the time settings. Configuration > System > Time 3. Verify that VLAN 1 is set as the management...
User Manual
Page 81
... button. When you add a directional antenna, by default, the antenna points to a location on the floor map, drag the antenna to the north. Setting Description Name Model AP Type Angle Enter a name for example, Antenna-1. Your settings are saved and the pop-up window. 2. Specify the antenna angle: 1. A degree clock displays in a pop-up window closes. Click the Confirm button. When you want to use for the antenna. The new antenna...
... button. When you add a directional antenna, by default, the antenna points to a location on the floor map, drag the antenna to the north. Setting Description Name Model AP Type Angle Enter a name for example, Antenna-1. Your settings are saved and the pop-up window. 2. Specify the antenna angle: 1. A degree clock displays in a pop-up window closes. Click the Confirm button. When you want to use for the antenna. The new antenna...
User Manual
Page 92
... AC power outlet. 4. If it is turned off. You can also download your model's installation guide by a wall switch that is not, make sure that the Ethernet cable is controlled by visiting downloads.netgear.com. To connect your computer to the wireless controller, you must use a web browser such as the subnet mask. 2. Configure the computer with a static IP address of 192.168.0.210 and 255.255.255.0 as Microsoft Internet Explorer...
... AC power outlet. 4. If it is turned off. You can also download your model's installation guide by a wall switch that is not, make sure that the Ethernet cable is controlled by visiting downloads.netgear.com. To connect your computer to the wireless controller, you must use a web browser such as the subnet mask. 2. Configure the computer with a static IP address of 192.168.0.210 and 255.255.255.0 as Microsoft Internet Explorer...
User Manual
Page 105
... radio button to enable the wireless controller to use the web management interface of the gateway for the access point and enter the wireless controller's static IP address, the access point attempts to factory default settings. Doing so removes the static IP address of the wireless controller. For more information, see Management VLAN Concepts on page 102. The default IP address is untagged. In such a situation, reset the access point to reach the wireless controller only at the provided static IP address. IP Subnet Mask Default Gateway Primary DNS Server Enter...
... radio button to enable the wireless controller to use the web management interface of the gateway for the access point and enter the wireless controller's static IP address, the access point attempts to factory default settings. Doing so removes the static IP address of the wireless controller. For more information, see Management VLAN Concepts on page 102. The default IP address is untagged. In such a situation, reset the access point to reach the wireless controller only at the provided static IP address. IP Subnet Mask Default Gateway Primary DNS Server Enter...
User Manual
Page 224
... cannot configure captive portal authentication; User-Name - the network authentication must be Open System, Shared Key, WPA-PSK, WPA2-PSK, or WPA-PSK & WPA2-PSK (see Network Authentication and Data Encryption Options on the wireless controller. • A managed access point can assign the basic portal to the external RADIUS server because the wireless controller functions as the authentication protocol with the authentication server. • The following RADIUS accounting variables are supported on the wireless controller: - Note these variables before the WiFi client...
... cannot configure captive portal authentication; User-Name - the network authentication must be Open System, Shared Key, WPA-PSK, WPA2-PSK, or WPA-PSK & WPA2-PSK (see Network Authentication and Data Encryption Options on the wireless controller. • A managed access point can assign the basic portal to the external RADIUS server because the wireless controller functions as the authentication protocol with the authentication server. • The following RADIUS accounting variables are supported on the wireless controller: - Note these variables before the WiFi client...
User Manual
Page 240
... User Management. Configure the user settings as WiFi clients.) To add a WiFi user: 1. Add a WiFi User You can add a user who is restricted to the wireless controller's web management interface. • Administrator. Click the Login button. Manage Rogue Access Points, Guest Network Access, and Users 240 Setting Description User Name User Type Password Enter a unique user name. The user is restricted to the Monitor and Help main navigation tabs. • Guest Provisioning. The wireless controller's login window opens. 2. Access that is 192.168.0.250. Full access...
... User Management. Configure the user settings as WiFi clients.) To add a WiFi user: 1. Add a WiFi User You can add a user who is restricted to the wireless controller's web management interface. • Administrator. Click the Login button. Manage Rogue Access Points, Guest Network Access, and Users 240 Setting Description User Name User Type Password Enter a unique user name. The user is restricted to the Monitor and Help main navigation tabs. • Guest Provisioning. The wireless controller's login window opens. 2. Access that is 192.168.0.250. Full access...
User Manual
Page 278
... Configure Multicast Firmware Upgrade for Access Points When you add access points to the managed list (see Disable Multicast Firmware Upgrade on page 279). The wireless controller's login window opens. 2. Enter your network requires that is 192.168.0.250. Select Maintenance > Upgrade > AP Upgrade Settings. 5. Change the Multicast Firmware Upgrade Settings By default, the wireless controller uses IP range 239.255.0.0-239.255.0.255 for the multicast firmware upgrade process. Maintain the Wireless Controller and Access Points 278 The wireless controller's web management interface opens...
... Configure Multicast Firmware Upgrade for Access Points When you add access points to the managed list (see Disable Multicast Firmware Upgrade on page 279). The wireless controller's login window opens. 2. Enter your network requires that is 192.168.0.250. Select Maintenance > Upgrade > AP Upgrade Settings. 5. Change the Multicast Firmware Upgrade Settings By default, the wireless controller uses IP range 239.255.0.0-239.255.0.255 for the multicast firmware upgrade process. Maintain the Wireless Controller and Access Points 278 The wireless controller's web management interface opens...
User Manual
Page 364
... problems might be occurring: • Wrong physical connections Make sure that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer are on the same subnet. Release the Reset button. Verify that the addresses are correct and that the wireless controller can reach the Internet. If they are lit. Use the Reset Button to Restore Default Settings If you can access the wireless controller, you can no longer access the wireless controller...
... problems might be occurring: • Wrong physical connections Make sure that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer are on the same subnet. Release the Reset button. Verify that the addresses are correct and that the wireless controller can reach the Internet. If they are lit. Use the Reset Button to Restore Default Settings If you can access the wireless controller, you can no longer access the wireless controller...
User Manual
Page 380
... user name is password. The default password is admin. Controller-Managed Access Points 380 If you cannot connect to the factory default IP address. Select Configuration > Upgrade > Firmware Upgrade. The WNDAP380R can be the factory default IP address. • The access point's IP address is reset to the access point, its IP address might be managed only by a wireless controller in a network with a static IP address in to the access point. For more information, see Change IP Address and VLAN Settings on a Controller-Managed Access Point on page 376 and Reenable the DHCP Client...
... user name is password. The default password is admin. Controller-Managed Access Points 380 If you cannot connect to the factory default IP address. Select Configuration > Upgrade > Firmware Upgrade. The WNDAP380R can be the factory default IP address. • The access point's IP address is reset to the access point, its IP address might be managed only by a wireless controller in a network with a static IP address in to the access point. For more information, see Change IP Address and VLAN Settings on a Controller-Managed Access Point on page 376 and Reenable the DHCP Client...
User Manual
Page 391
... console debug logs 369 collecting WiFi packets 371 controller-managed mode, described 375 DHCP client, disabling 172 discovery 155 dual-band 30, 34, 121, 212 factory default IP addresses 380 factory default state, autodiscovery 159 firmware, minimum version 27 floor and building settings 173 IP addresses 172 IP subnet 159, 161 known and unknown 221 limited management web interface 374 local 155, 166, 169 managed status 169 models, supported 27 password, changing 237 pinging 367 rebooting 277 remote 161, 166...
... console debug logs 369 collecting WiFi packets 371 controller-managed mode, described 375 DHCP client, disabling 172 discovery 155 dual-band 30, 34, 121, 212 factory default IP addresses 380 factory default state, autodiscovery 159 firmware, minimum version 27 floor and building settings 173 IP addresses 172 IP subnet 159, 161 known and unknown 221 limited management web interface 374 local 155, 166, 169 managed status 169 models, supported 27 password, changing 237 pinging 367 rebooting 277 remote 161, 166...
User Manual
Page 392
..., 192 basic profile group assigning access points to 174 channels and transmission power, overriding 186 described 34 LED behavior, configuring 215 profiles, adding and configuring 124 radio, scheduling 179 rate limiting, configuring 213 RF management, configuring 199 wireless settings, configuring 182 basic service set identifier (BSSID) 219 basic settings, described 33, 121 beacon interval 184, 191 best effort QoS queue 207 blacklisted clients, viewing in the network 359 bottom label WC7500 and...
..., 192 basic profile group assigning access points to 174 channels and transmission power, overriding 186 described 34 LED behavior, configuring 215 profiles, adding and configuring 124 radio, scheduling 179 rate limiting, configuring 213 RF management, configuring 199 wireless settings, configuring 182 basic service set identifier (BSSID) 219 basic settings, described 33, 121 beacon interval 184, 191 best effort QoS queue 207 blacklisted clients, viewing in the network 359 bottom label WC7500 and...
User Manual
Page 397
... resetting factory default settings 364 TCP/IP network 363 time and time zone 364 tracing an access point route 368 web management interface 362 Tx power automatically controlling 200, 202 country specification 101 manually controlling 188, 195 overriding 186, 193 TXOP (transmission opportunity) limit 210 U unicast, firmware upgrade process 278 unknown rogue access points 221 untagged VLANs 103, 172 upgrading firmware, wireless controller 256 URL redirecting, captive portals 226 USB port WC7500 and WC7600v2 20 WC7600 and WC9500 23 users, managing 236 utilization, WiFi channels...
... resetting factory default settings 364 TCP/IP network 363 time and time zone 364 tracing an access point route 368 web management interface 362 Tx power automatically controlling 200, 202 country specification 101 manually controlling 188, 195 overriding 186, 193 TXOP (transmission opportunity) limit 210 U unicast, firmware upgrade process 278 unknown rogue access points 221 untagged VLANs 103, 172 upgrading firmware, wireless controller 256 URL redirecting, captive portals 226 USB port WC7500 and WC7600v2 20 WC7600 and WC9500 23 users, managing 236 utilization, WiFi channels...
Product Data Sheet
Page 6
... network, the Wireless Controller and Managed Access Points can send all Logs. Three different plots show Ethernet, Wireless 802.11 b/bg/ng/ac and 802.11 a/na/ac mode traffic separately DHCP Leases MANAGEMENT Management Interface DHCP details for Wireless Clients HTTP, SNMP v1/v2c, Telnet, Secure Shell (SSH) Logging and Reporting If available Syslog server on the GUI and ready to download (Log export file) Diagnostics Maintenance Managed Access Points Ping Save/Restore Configuration, Restore to Factory Defaults, Admin password change, Add user (read-only), Firmware Upgrade via Web...
... network, the Wireless Controller and Managed Access Points can send all Logs. Three different plots show Ethernet, Wireless 802.11 b/bg/ng/ac and 802.11 a/na/ac mode traffic separately DHCP Leases MANAGEMENT Management Interface DHCP details for Wireless Clients HTTP, SNMP v1/v2c, Telnet, Secure Shell (SSH) Logging and Reporting If available Syslog server on the GUI and ready to download (Log export file) Diagnostics Maintenance Managed Access Points Ping Save/Restore Configuration, Restore to Factory Defaults, Admin password change, Add user (read-only), Firmware Upgrade via Web...