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... 7-2 Troubleshooting the ISP Connection 7-4 Troubleshooting a TCP/IP Network Using a Ping Utility 7-5 Testing the LAN Path to Your Firewall 7-5 Testing the Path from Your PC to a Remote Device 7-6 Restoring the Default Configuration and Password 7-7 Problems with Date and Time 7-7 Appendix A Default Settings and Technical Specifications Appendix B System Logs and Error Messages System Log...
... 7-2 Troubleshooting the ISP Connection 7-4 Troubleshooting a TCP/IP Network Using a Ping Utility 7-5 Testing the LAN Path to Your Firewall 7-5 Testing the Path from Your PC to a Remote Device 7-6 Restoring the Default Configuration and Password 7-7 Problems with Date and Time 7-7 Appendix A Default Settings and Technical Specifications Appendix B System Logs and Error Messages System Log...
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...link. Setting the Router's MAC Address (Advanced Options) Each computer or router on page 2-11). If your ISP expects, or b. The format for the MAC address is XX:XX:XX:XX:XX:XX where X is either 1500 Bytes or 1492 Bytes for either: a. FVS338 ProSafe VPN Firewall 50 Reference Manual c....a different baud rate setting and ensure that the modem parameters you experience connectivity problems with your modem manual for the Broadband link on the following criteria: • MTU Size. To Change the Router Default MAC Address Step 1.Select Network Configuration from the main menu, Broadband ISP...
...link. Setting the Router's MAC Address (Advanced Options) Each computer or router on page 2-11). If your ISP expects, or b. The format for the MAC address is XX:XX:XX:XX:XX:XX where X is either 1500 Bytes or 1492 Bytes for either: a. FVS338 ProSafe VPN Firewall 50 Reference Manual c....a different baud rate setting and ensure that the modem parameters you experience connectivity problems with your modem manual for the Broadband link on the following criteria: • MTU Size. To Change the Router Default MAC Address Step 1.Select Network Configuration from the main menu, Broadband ISP...
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FVS338 ProSafe VPN Firewall 50 Reference Manual - To logout after the connection is PPPoE. b. Gateway IP Address: IP address of minutes to you have installed login software such as www.google.com, www.netgear.com, etc.... will result in the fields. If you fill in valid DNS server IP addresses in connectivity problems. 5. If your connection type is idle for the PPPoE connection - If your ISP has ...Apply to save the settings or click Cancel to revert to the NETGEAR Web site. The ISP will identify the router to make the connection with the ISP server. - Server IP ...
FVS338 ProSafe VPN Firewall 50 Reference Manual - To logout after the connection is PPPoE. b. Gateway IP Address: IP address of minutes to you have installed login software such as www.google.com, www.netgear.com, etc.... will result in the fields. If you fill in valid DNS server IP addresses in connectivity problems. 5. If your connection type is idle for the PPPoE connection - If your ISP has ...Apply to save the settings or click Cancel to revert to the NETGEAR Web site. The ISP will identify the router to make the connection with the ISP server. - Server IP ...
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...data (see "Administrator Information" on page 434). Incorrect configuration will be listed on this screen. Click Apply to delete the rule. 3. FVS338 ProSafe VPN Firewall 50 Reference Manual • Up - Status icon will appear in the radio box for Advanced Administrators only! to move the rule up one ...a rule is added to the table it is for each rule. Click Add under the Outbound Services Table. The new rule will cause serious problems. To create a new outbound service rule: 1. You can block or allow access based on page 4-3). 3. By adding custom rules, you...
...data (see "Administrator Information" on page 434). Incorrect configuration will be listed on this screen. Click Apply to delete the rule. 3. FVS338 ProSafe VPN Firewall 50 Reference Manual • Up - Status icon will appear in the radio box for Advanced Administrators only! to move the rule up one ...a rule is added to the table it is for each rule. Click Add under the Outbound Services Table. The new rule will cause serious problems. To create a new outbound service rule: 1. You can block or allow access based on page 4-3). 3. By adding custom rules, you...
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FVS338 ProSafe VPN Firewall 50 Reference Manual Testing the Connections and Viewing Status Information Both the NETGEAR VPN Client and the FVS338 provide VPN connection and status information. Figure 5-13 Within 30 seconds you should say On: Virtual Private Networking v1.0, March 2009 5-11 This information is useful for verifying the status of a connection and troubleshooting problems with a connection. NETGEAR VPN Client Status...
FVS338 ProSafe VPN Firewall 50 Reference Manual Testing the Connections and Viewing Status Information Both the NETGEAR VPN Client and the FVS338 provide VPN connection and status information. Figure 5-13 Within 30 seconds you should say On: Virtual Private Networking v1.0, March 2009 5-11 This information is useful for verifying the status of a connection and troubleshooting problems with a connection. NETGEAR VPN Client Status...
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FVS338 ProSafe VPN Firewall 50 Reference Manual . Start the Self Certificate request procedure. 3. Virtual Private Networking v1.0, March 2009 5-35 When prompted for the requested data, copy the data from your Self Certificate request to a CA: 1. Submit the CA form. If no problems ensue, the Certificate will be issued. Save to the web site of the CA. 2. Connect to file Figure 5-29 To submit your saved data file (including "--- -BEGIN CERTIFICATE REQUEST---" and "---END CERTIFICATE REQUEST'). 4.
FVS338 ProSafe VPN Firewall 50 Reference Manual . Start the Self Certificate request procedure. 3. Virtual Private Networking v1.0, March 2009 5-35 When prompted for the requested data, copy the data from your Self Certificate request to a CA: 1. Submit the CA form. If no problems ensue, the Certificate will be issued. Save to the web site of the CA. 2. Connect to file Figure 5-29 To submit your saved data file (including "--- -BEGIN CERTIFICATE REQUEST---" and "---END CERTIFICATE REQUEST'). 4.
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...: • "Performance Management" on page 6-1 • "Administration" on page 6-7 • "Monitoring the Router" on page 6-18 Performance Management Performance management consists of your ProSafe VPN Firewall 50. Warning: This feature is a bottleneck and either reducing unnecessary traffic or rescheduling some traffic to low-peak times ...first place. If you have not defined any rules, only the default rule will cause serious problems. Router and Network Management 6-1 v1.0, March 2009 Incorrect configuration will be called upon to help the network manager accomplish these goals.
...: • "Performance Management" on page 6-1 • "Administration" on page 6-7 • "Monitoring the Router" on page 6-18 Performance Management Performance management consists of your ProSafe VPN Firewall 50. Warning: This feature is a bottleneck and either reducing unnecessary traffic or rescheduling some traffic to low-peak times ...first place. If you have not defined any rules, only the default rule will cause serious problems. Router and Network Management 6-1 v1.0, March 2009 Incorrect configuration will be called upon to help the network manager accomplish these goals.
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...• Exposed hosts • VPN tunnels Port Forwarding The firewall always blocks DoS (Denial of Service) attacks. If you want to reduce outgoing traffic by preventing Internet access by schedule, otherwise Allow • ALLOW always 6-4 Router and Network Management v1.0, March ...problems. You can not use the source MAC filtering feature to drop the traffic received from PCs with the specified MAC addresses. The default rule blocks all inbound traffic. See "Enabling Source MAC Filtering" on page 4-23 for the procedure on how to use this feature. FVS338 ProSafe VPN Firewall 50...
...• Exposed hosts • VPN tunnels Port Forwarding The firewall always blocks DoS (Denial of Service) attacks. If you want to reduce outgoing traffic by preventing Internet access by schedule, otherwise Allow • ALLOW always 6-4 Router and Network Management v1.0, March ...problems. You can not use the source MAC filtering feature to drop the traffic received from PCs with the specified MAC addresses. The default rule blocks all inbound traffic. See "Enabling Source MAC Filtering" on page 4-23 for the procedure on how to use this feature. FVS338 ProSafe VPN Firewall 50...
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... applied, verify that the PWR LED is not lit. If the port is lit. The LAN port LEDs are lit for your firewall and that the port's LED is properly connected to a 100 Mbps device, verify that the power supply adapter is green. The... a TCP/IP Network Using a Ping Utility" on page 7-5 • "Restoring the Default Configuration and Password" on page 7-7 • "Problems with Date and Time" on page 7-7 Basic Functions After you turn on : • Make sure that the power cord is properly connected to your ProSafe VPN Firewall 50. b. Troubleshooting 7-1 v1.0, March 2009
... applied, verify that the PWR LED is not lit. If the port is lit. The LAN port LEDs are lit for your firewall and that the port's LED is properly connected to a 100 Mbps device, verify that the power supply adapter is green. The... a TCP/IP Network Using a Ping Utility" on page 7-5 • "Restoring the Default Configuration and Password" on page 7-7 • "Problems with Date and Time" on page 7-7 Basic Functions After you turn on : • Make sure that the power cord is properly connected to your ProSafe VPN Firewall 50. b. Troubleshooting 7-1 v1.0, March 2009
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...12 V DC power adapter supplied by NETGEAR for about 10 seconds and then turn off. If all LEDs are still on page 7-7. If the error persists, you might have a hardware problem and should contact technical support. FVS338 ProSafe VPN Firewall 50 Reference Manual • Check that you... are using the correct cable: When connecting the firewall's Internet port to a cable or DSL modem, use the cable that...
...12 V DC power adapter supplied by NETGEAR for about 10 seconds and then turn off. If all LEDs are still on page 7-7. If the error persists, you might have a hardware problem and should contact technical support. FVS338 ProSafe VPN Firewall 50 Reference Manual • Check that you... are using the correct cable: When connecting the firewall's Internet port to a cable or DSL modem, use the cable that...
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... network device, and ask them to your ISP account as www.netgear.com 2. Check that an IP address is shown for the WAN Port If...PC's MAC address. Under the Monitoring menu, select Router Status 4. Assign the PC Host Name of your firewall. 3. Inform your ISP that it has reacquired sync ...FVS338 ProSafe VPN Firewall 50 Reference Manual Troubleshooting the ISP Connection If your browser and select an external site such as the Account Name in the Basic Settings menu. • Your ISP only allows one Ethernet MAC address to connect to obtain an IP address from the ISP, the problem...
... network device, and ask them to your ISP account as www.netgear.com 2. Check that an IP address is shown for the WAN Port If...PC's MAC address. Under the Monitoring menu, select Router Status 4. Assign the PC Host Name of your firewall. 3. Inform your ISP that it has reacquired sync ...FVS338 ProSafe VPN Firewall 50 Reference Manual Troubleshooting the ISP Connection If your browser and select an external site such as the Account Name in the Basic Settings menu. • Your ISP only allows one Ethernet MAC address to connect to obtain an IP address from the ISP, the problem...
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...network configuration - If the path is functioning correctly, replies as your broadband modem, but one of the following problems: • Wrong physical connections - FVS338 ProSafe VPN Firewall 50 Reference Manual If the path is not functioning correctly, you could be rejecting the Ethernet MAC addresses of all...Ethernet card driver software and TCP/IP software are both installed and configured on for your network interface card and for your firewall and your workstation are correct and that the corresponding Link LEDs are connected to your PC or workstation. - From the Windows...
...network configuration - If the path is functioning correctly, replies as your broadband modem, but one of the following problems: • Wrong physical connections - FVS338 ProSafe VPN Firewall 50 Reference Manual If the path is not functioning correctly, you could be rejecting the Ethernet MAC addresses of all...Ethernet card driver software and TCP/IP software are both installed and configured on for your network interface card and for your firewall and your workstation are correct and that the corresponding Link LEDs are connected to your PC or workstation. - From the Windows...
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... Press and hold the reset button until the Test LED turns on the Internet. Problems with the date and time of the firewall. In the E-Mail menu, check or uncheck the box marked "Adjust for the firewall to blink (about 10 seconds). 2. You can include: • Date and ... E-Mail menu in two ways: • Use the Erase function of the firewall (see "Backup and Restore Settings" on page 6-15). • Use the reset button on the rear panel of day. FVS338 ProSafe VPN Firewall 50 Reference Manual Restoring the Default Configuration and Password This section explains how to restore...
... Press and hold the reset button until the Test LED turns on the Internet. Problems with the date and time of the firewall. In the E-Mail menu, check or uncheck the box marked "Adjust for the firewall to blink (about 10 seconds). 2. You can include: • Date and ... E-Mail menu in two ways: • Use the Erase function of the firewall (see "Backup and Restore Settings" on page 6-15). • Use the reset button on the rear panel of day. FVS338 ProSafe VPN Firewall 50 Reference Manual Restoring the Default Configuration and Password This section explains how to restore...
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... 7-2 Troubleshooting the ISP Connection 7-4 Troubleshooting a TCP/IP Network Using a Ping Utility 7-5 Testing the LAN Path to Your Firewall 7-5 Testing the Path from Your PC to a Remote Device 7-6 Restoring the Default Configuration and Password 7-7 Problems with Date and Time 7-7 Appendix A Default Settings and Technical Specifications Appendix B System Logs and Error Messages System Log...
... 7-2 Troubleshooting the ISP Connection 7-4 Troubleshooting a TCP/IP Network Using a Ping Utility 7-5 Testing the LAN Path to Your Firewall 7-5 Testing the Path from Your PC to a Remote Device 7-6 Restoring the Default Configuration and Password 7-7 Problems with Date and Time 7-7 Appendix A Default Settings and Technical Specifications Appendix B System Logs and Error Messages System Log...
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...the connection speed of your settings or Cancel to revert to the previous settings You may also change the router's default MAC Address: Step 1.Select Network Configuration from the main menu, Broadband ISP Settings from 0 to...this screen, based on page 2-12). Tip: If you to as the computer's MAC (Media Access Control) address. FVS338 ProSafe VPN Firewall 50 Reference Manual Set up the traffic meter for the Dialup ISP if desired (see "Programming the Traffic Meter (if Desired)"... and ensure that your ISP, then you may ask you experience connectivity problems with your ISP expects.
...the connection speed of your settings or Cancel to revert to the previous settings You may also change the router's default MAC Address: Step 1.Select Network Configuration from the main menu, Broadband ISP Settings from 0 to...this screen, based on page 2-12). Tip: If you to as the computer's MAC (Media Access Control) address. FVS338 ProSafe VPN Firewall 50 Reference Manual Set up the traffic meter for the Dialup ISP if desired (see "Programming the Traffic Meter (if Desired)"... and ensure that your ISP, then you may ask you experience connectivity problems with your ISP expects.
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...radio box. Note: Domain name servers (DNS) convert Internet names such as www.google.com, www.netgear.com, etc. The Broadband Traffic Meter screen will result in connectivity problems. 5. Click Apply to save the settings or click Cancel to revert to look at traffic types ... Connecting the FVS338 to the Internet v1.0, March 2008 If your settings work, then you fill in valid DNS server IP addresses in Table 2-2. 2. If your ISP has not assigned any Domain Name Servers (DNS) addresses, select the Get dynamically from the secondary menu. FVS338 ProSafe VPN Firewall 50 Reference Manual ...
...radio box. Note: Domain name servers (DNS) convert Internet names such as www.google.com, www.netgear.com, etc. The Broadband Traffic Meter screen will result in connectivity problems. 5. Click Apply to save the settings or click Cancel to revert to look at traffic types ... Connecting the FVS338 to the Internet v1.0, March 2008 If your settings work, then you fill in valid DNS server IP addresses in Table 2-2. 2. If your ISP has not assigned any Domain Name Servers (DNS) addresses, select the Get dynamically from the secondary menu. FVS338 ProSafe VPN Firewall 50 Reference Manual ...
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...you can also tailor these rules to the default rules. Incorrect configuration will display containing the data for Advanced Administrators only! The "!" FVS338 ProSafe VPN Firewall 50 Reference Manual 1. to move the rule down one position in the table rank. 2. Click Reset to cancel your specific needs (see... on page 4-9). • Up - In the Action column adjacent to select all rules. The Outbound Service screen will cause serious problems. To create a new outbound service rule: 1. Status icon will change from green to grey, indicating that will be listed on page...
...you can also tailor these rules to the default rules. Incorrect configuration will display containing the data for Advanced Administrators only! The "!" FVS338 ProSafe VPN Firewall 50 Reference Manual 1. to move the rule down one position in the table rank. 2. Click Reset to cancel your specific needs (see... on page 4-9). • Up - In the Action column adjacent to select all rules. The Outbound Service screen will cause serious problems. To create a new outbound service rule: 1. Status icon will change from green to grey, indicating that will be listed on page...
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Submit the CA form. Connect to file Figure 5-26 To submit your saved data file (including "--- -BEGIN CERTIFICATE REQUEST---" and "---END CERTIFICATE REQUEST'). 4. When prompted for the requested data, copy the data from your Self Certificate request to a CA: 1. FVS338 ProSafe VPN Firewall 50 Reference Manual . Start the Self Certificate request procedure. 3. Save to the web site of the CA. 2. If no problems ensue, the Certificate will be issued. 5-36 v1.0, March 2008 Virtual Private Networking
Submit the CA form. Connect to file Figure 5-26 To submit your saved data file (including "--- -BEGIN CERTIFICATE REQUEST---" and "---END CERTIFICATE REQUEST'). 4. When prompted for the requested data, copy the data from your Self Certificate request to a CA: 1. FVS338 ProSafe VPN Firewall 50 Reference Manual . Start the Self Certificate request procedure. 3. Save to the web site of the CA. 2. If no problems ensue, the Certificate will be issued. 5-36 v1.0, March 2008 Virtual Private Networking
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...a range of addresses. - Warning: This feature is applied to WAN). Any: All PCs and devices on page 4-21). 6-2 Router and Network Management v1.0, March 2008 Address range: The rule is to be listed. Single address: The rule applies to Block or ... WAN Users - Select the desired options: - FVS338 ProSafe VPN Firewall 50 Reference Manual Service Blocking You can control specific outbound traffic (for example., from LAN to a range of Internet IP addresses. • Services - Incorrect configuration will cause serious problems. Each rule lets you specify the desired action for...
...a range of addresses. - Warning: This feature is applied to WAN). Any: All PCs and devices on page 4-21). 6-2 Router and Network Management v1.0, March 2008 Address range: The rule is to be listed. Single address: The rule applies to Block or ... WAN Users - Select the desired options: - FVS338 ProSafe VPN Firewall 50 Reference Manual Service Blocking You can control specific outbound traffic (for example., from LAN to a range of Internet IP addresses. • Services - Incorrect configuration will cause serious problems. Each rule lets you specify the desired action for...
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...to the list of a particular Web component has been enabled. Source MAC Filtering If you can use this feature is allowed. FVS338 ProSafe VPN Firewall 50 Reference Manual You can block the following Web component types: Proxy, Java, ActiveX, and Cookies. You can bypass keyword blocking for...outgoing traffic by preventing Internet access by certain PCs on page 4-22 for which keyword blocking has been enabled will cause serious problems. 6-4 Router and Network Management v1.0, March 2008 A DoS attack does not attempt to drop the traffic received from PCs with the ...
...to the list of a particular Web component has been enabled. Source MAC Filtering If you can use this feature is allowed. FVS338 ProSafe VPN Firewall 50 Reference Manual You can block the following Web component types: Proxy, Java, ActiveX, and Cookies. You can bypass keyword blocking for...outgoing traffic by preventing Internet access by certain PCs on page 4-22 for which keyword blocking has been enabled will cause serious problems. 6-4 Router and Network Management v1.0, March 2008 A DoS attack does not attempt to drop the traffic received from PCs with the ...