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If you do not connect successfully: • Review your settings and make sure that you have the correct configuration information. • Read "Troubleshooting" on page 25. If problems persist, register your ISP to verify that you have selected the correct options and typed everything correctly. • Contact your NETGEAR product and contact NETGEAR Technical Support. 18 Installing Your Router Manually (Advanced, Mac, and Linux Users)
If you do not connect successfully: • Review your settings and make sure that you have the correct configuration information. • Read "Troubleshooting" on page 25. If problems persist, register your ISP to verify that you have selected the correct options and typed everything correctly. • Contact your NETGEAR product and contact NETGEAR Technical Support. 18 Installing Your Router Manually (Advanced, Mac, and Linux Users)
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...on power to the section indicated. • Is the router on page 32. Basic Functioning After you diagnose and solve the problem. After approximately 15 seconds, verify that the Power LED is on (see "Hardware Features" on page 25. • ...'s configuration password. For the common problems listed, go to the router, the following sequence of the LEDs). 2. The ADSL Internet port LED is first applied, verify that : a. After each problem description, instructions are connected. Troubleshooting This chapter gives information about troubleshooting your wireless modem router.
...on power to the section indicated. • Is the router on page 32. Basic Functioning After you diagnose and solve the problem. After approximately 15 seconds, verify that the Power LED is on (see "Hardware Features" on page 25. • ...'s configuration password. For the common problems listed, go to the router, the following sequence of the LEDs). 2. The ADSL Internet port LED is first applied, verify that : a. After each problem description, instructions are connected. Troubleshooting This chapter gives information about troubleshooting your wireless modem router.
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...configuration to Factory Default Settings" on self test. If the error persists, you have a hardware problem and should contact technical support. LAN or Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is still red one minute after a few...port is 10 Mbps, the LED will set the router's IP address to the connected device. If a port's LED is lit, a link has been established to 192.168.0.1. The power LED also turns red when you are using the power adapter supplied by NETGEAR for this case, the wireless modem router is ...
...configuration to Factory Default Settings" on self test. If the error persists, you have a hardware problem and should contact technical support. LAN or Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is still red one minute after a few...port is 10 Mbps, the LED will set the router's IP address to the connected device. If a port's LED is lit, a link has been established to 192.168.0.1. The power LED also turns red when you are using the power adapter supplied by NETGEAR for this case, the wireless modem router is ...
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...whether you should be able to use a microfilter on the line. • Click the Refresh or Reload button in a green ADSL Internet LED, there may be a problem with your wiring. Internet LED Green or Blinking Green If your router is green or blinking green, then you may have poor quality... wiring in a green ADSL Internet LED the problem may be confident that the service provider has connected your line correctly and that the telephone company has made the connection to access ...
...whether you should be able to use a microfilter on the line. • Click the Refresh or Reload button in a green ADSL Internet LED, there may be a problem with your wiring. Internet LED Green or Blinking Green If your router is green or blinking green, then you may have poor quality... wiring in a green ADSL Internet LED the problem may be confident that the service provider has connected your line correctly and that the telephone company has made the connection to access ...
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...problem may be done in the Basic Settings menu. Refer to the online help in the browser-based Setup Wizard. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. The Wireless ADSL2+ Modem... with the ADSL service. or... wireless modem router in the wireless modem router...ADSL signal is shown, your Internet LED is able to obtain a Internet IP address from the ISP. Obtaining an Internet IP Address If your wireless modem router is unable to access the internet, and your wireless modem...the wireless modem router is ...
...problem may be done in the Basic Settings menu. Refer to the online help in the browser-based Setup Wizard. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. The Wireless ADSL2+ Modem... with the ADSL service. or... wireless modem router in the wireless modem router...ADSL signal is shown, your Internet LED is able to obtain a Internet IP address from the ISP. Obtaining an Internet IP Address If your wireless modem router is unable to access the internet, and your wireless modem...the wireless modem router is ...
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... to the network. If you can obtain an IP address but your operating system documentation. • Your computer may not have the wireless ADSL modem router configured as described in your computer is unable to numeric IP addresses. If all of the steps indicates "Failed", you entered a... the DNS address as its information from the Internet: • Your computer may be a provisioning problem with DNS addresses, as www addresses) to load any Web pages from the wireless modem router by clicking Connect. There also may not recognize any of the steps indicate "OK" then ...
... to the network. If you can obtain an IP address but your operating system documentation. • Your computer may not have the wireless ADSL modem router configured as described in your computer is unable to numeric IP addresses. If all of the steps indicates "Failed", you entered a... the DNS address as its information from the Internet: • Your computer may be a provisioning problem with DNS addresses, as www addresses) to load any Web pages from the wireless modem router by clicking Connect. There also may not recognize any of the steps indicate "OK" then ...
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... message: Reply from a PC running Windows 95 or later: 1. Make sure the LAN port LED is made easy by the IP address of the following problems: • Wrong physical connections - Troubleshooting a TCP/IP network is on. Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers...
... message: Reply from a PC running Windows 95 or later: 1. Make sure the LAN port LED is made easy by the IP address of the following problems: • Wrong physical connections - Troubleshooting a TCP/IP network is on. Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers...
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... Not On 7-2 Troubleshooting Access to the Modem Router Main Menu 7-2 Troubleshooting the ISP Connection 7-3 ADSL Link ...7-3 ADSL Link ...7-4 Obtaining a WAN IP Address ...7-5 Troubleshooting PPPoE or PPPoA 7-6 Troubleshooting Internet Browsing 7-6 Troubleshooting a TCP/IP Network Using the Ping Utility 7-7 Testing the LAN Path to Your Router 7-7 Testing the Path from Your Computer to a Remote Device 7-8 Restoring the Default Configuration and Password 7-8 Problems with Date and Time 7-9 Appendix A Technical Specifications Appendix B NETGEAR...
... Not On 7-2 Troubleshooting Access to the Modem Router Main Menu 7-2 Troubleshooting the ISP Connection 7-3 ADSL Link ...7-3 ADSL Link ...7-4 Obtaining a WAN IP Address ...7-5 Troubleshooting PPPoE or PPPoA 7-6 Troubleshooting Internet Browsing 7-6 Troubleshooting a TCP/IP Network Using the Ping Utility 7-7 Testing the LAN Path to Your Router 7-7 Testing the Path from Your Computer to a Remote Device 7-8 Restoring the Default Configuration and Password 7-8 Problems with Date and Time 7-9 Appendix A Technical Specifications Appendix B NETGEAR...
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... name provided by your ISP. If you can specify the MAC Address setting. 6. If the NETGEAR website does not appear within one minute, refer to test your ISP requires a login. Table ...: When your computer to save your ISP. Wireless ADSL2+ Modem Router DG834G User Manual 4. Click Apply to access the Internet. The default ADSL settings usually work fine. Domain Name (If ...This is required, you have problems with your modem router automatically logs you in minutes. When you start an Internet application, your connection, check the ADSL settings. Idle Timeout (In minutes...
... name provided by your ISP. If you can specify the MAC Address setting. 6. If the NETGEAR website does not appear within one minute, refer to test your ISP requires a login. Table ...: When your computer to save your ISP. Wireless ADSL2+ Modem Router DG834G User Manual 4. Click Apply to access the Internet. The default ADSL settings usually work fine. Domain Name (If ...This is required, you have problems with your modem router automatically logs you in minutes. When you start an Internet application, your connection, check the ADSL settings. Idle Timeout (In minutes...
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... a wired connection to access the modem router. To manually configure the wireless settings: 1. You can allow only trusted PCs to the modem router. For more of the following features: • Restrict Access Based on MAC Address. To avoid this problem, use a wireless computer to change the wireless network name (SSID) or wireless security settings, you will be...
... a wired connection to access the modem router. To manually configure the wireless settings: 1. You can allow only trusted PCs to the modem router. For more of the following features: • Restrict Access Based on MAC Address. To avoid this problem, use a wireless computer to change the wireless network name (SSID) or wireless security settings, you will be...
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...power cycle or reset. Router Statistics Fields Field WAN (Internet), LAN, or WLAN (Wireless LAN) statistics Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time ADSL Link Downstream or Upstream These statistics might help your ISP's facilities. The average egress...problem. Click Stop to view the connection status: Figure 4-5 Managing Your Network 4-7 v1.0, May 2008 The average ingress line utilization for this port. The number of packets transmitted on the Router Status screen to freeze the display. The time elapsed since reset or manual clear. Wireless ADSL2+ Modem...
...power cycle or reset. Router Statistics Fields Field WAN (Internet), LAN, or WLAN (Wireless LAN) statistics Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time ADSL Link Downstream or Upstream These statistics might help your ISP's facilities. The average egress...problem. Click Stop to view the connection status: Figure 4-5 Managing Your Network 4-7 v1.0, May 2008 The average ingress line utilization for this port. The number of packets transmitted on the Router Status screen to freeze the display. The time elapsed since reset or manual clear. Wireless ADSL2+ Modem...
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... attack, port scan, or attempted access to a blocked site. • Send logs according to this case, the modem router overwrites the log and discards its contents. Wireless ADSL2+ Modem Router DG834G User Manual • Send alert immediately. After the log is sent, it is sent daily or weekly.... resolves to an IP address to verify that the DNS server configuration is working. • Display the routing table to clear problems with the modem router's network connection. Specifies how often to send the log. Managing Your Network v1.0, May 2008 4-13 Relevant when the ...
... attack, port scan, or attempted access to a blocked site. • Send logs according to this case, the modem router overwrites the log and discards its contents. Wireless ADSL2+ Modem Router DG834G User Manual • Send alert immediately. After the log is sent, it is sent daily or weekly.... resolves to an IP address to verify that the DNS server configuration is working. • Display the routing table to clear problems with the modem router's network connection. Specifies how often to send the log. Managing Your Network v1.0, May 2008 4-13 Relevant when the ...
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...3. For automatic key exchange, the SPI is specified in seconds. The remaining soft lifetime for this SA in the policy definition. If there is a problem with this SA. • Remote Endpoint. Each SA has a unique SPI (Security Parameter Index) for this SA in each active VPN tunnel. ...remote VPN endpoint. • Action. The remaining hard lifetime for traffic in seconds. Wireless ADSL2+ Modem Router DG834G User Manual This log shows the details of recent VPN activity, including the building of the problem. • Click Refresh to see the most recent entries. • Click Clear ...
...3. For automatic key exchange, the SPI is specified in seconds. The remaining soft lifetime for this SA in the policy definition. If there is a problem with this SA. • Remote Endpoint. Each SA has a unique SPI (Security Parameter Index) for this SA in each active VPN tunnel. ...remote VPN endpoint. • Action. The remaining hard lifetime for traffic in seconds. Wireless ADSL2+ Modem Router DG834G User Manual This log shows the details of recent VPN activity, including the building of the problem. • Click Refresh to see the most recent entries. • Click Clear ...
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... I want to "Troubleshooting the ISP Connection" on page 7-8. Chapter 7 Troubleshooting This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router. c. For the common problems listed, go to help you turn on . 2. The Ethernet LAN port LEDs are connected. Basic Functioning After you diagnose and... is connected to the router, the following sequence of events should occur: 1. If the port is 10 Mbps, the LED is on power to a 100 Mbps device, verify that the Power LED is amber. After each problem description, instructions are lit. 7-1 v1.0, May 2008
... I want to "Troubleshooting the ISP Connection" on page 7-8. Chapter 7 Troubleshooting This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router. c. For the common problems listed, go to help you turn on . 2. The Ethernet LAN port LEDs are connected. Basic Functioning After you diagnose and... is connected to the router, the following sequence of events should occur: 1. If the port is 10 Mbps, the LED is on power to a 100 Mbps device, verify that the Power LED is amber. After each problem description, instructions are lit. 7-1 v1.0, May 2008
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...8226; Check that you are using the 12V DC power adapter supplied by NETGEAR for this product. If the error persists, you might have a hardware problem and should contact technical support. When connecting the router's WAN ADSL port, use the cable that was supplied with the DG834G v5. Power LED... performs a power-on self-test. If the error persists, you have a hardware problem and should contact technical support. Power LED Is Red When the router is a fault within the router. Wireless ADSL2+ Modem Router DG834G User Manual If any of these LEDs do not light when the Ethernet connection...
...8226; Check that you are using the 12V DC power adapter supplied by NETGEAR for this product. If the error persists, you might have a hardware problem and should contact technical support. When connecting the router's WAN ADSL port, use the cable that was supplied with the DG834G v5. Power LED... performs a power-on self-test. If the error persists, you have a hardware problem and should contact technical support. Power LED Is Red When the router is a fault within the router. Wireless ADSL2+ Modem Router DG834G User Manual If any of these LEDs do not light when the Ethernet connection...
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... to connect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. Wireless ADSL2+ Modem Router DG834G User Manual ADSL Link If your router is attempting to make an ADSL connection with the service provider. DSL LED Is Blinking If your...
... to connect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. Wireless ADSL2+ Modem Router DG834G User Manual ADSL Link If your router is attempting to make an ADSL connection with the service provider. DSL LED Is Blinking If your...
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...method and parameter value, and update the router's ADSL settings accordingly. • Your ISP might require...host name of your ISP account to the modem router in the Basic Settings screen. This ...address. - Wireless ADSL2+ Modem Router DG834G User Manual Obtaining a WAN IP Address If your modem router is ... green, determine whether the modem router is able to obtain...to obtain an IP address from the ISP, the problem might be done in the browser-based Setup Wizard. ...modem router must request an IP address from your modem router has not obtained an IP address from the ISP. Access the modem...
...method and parameter value, and update the router's ADSL settings accordingly. • Your ISP might require...host name of your ISP account to the modem router in the Basic Settings screen. This ...address. - Wireless ADSL2+ Modem Router DG834G User Manual Obtaining a WAN IP Address If your modem router is ... green, determine whether the modem router is able to obtain...to obtain an IP address from the ISP, the problem might be done in the browser-based Setup Wizard. ...modem router must request an IP address from your modem router has not obtained an IP address from the ISP. Access the modem...
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... several minutes, the service name, user name, or password might not have the modem router configured as its information from the Internet: • Your computer might be a provisioning problem with DNS addresses, as www addresses) to connect indefinitely. If all of the ...to the network. Alternatively, you entered a DNS address during the modem router's configuration, reboot your ISP. Click Connection Status. 4. A DNS server is transmitted to load any DNS server addresses. Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting PPPoE or PPPoA The PPPoA or ...
... several minutes, the service name, user name, or password might not have the modem router configured as its information from the Internet: • Your computer might be a provisioning problem with DNS addresses, as www addresses) to connect indefinitely. If all of the ...to the network. Alternatively, you entered a DNS address during the modem router's configuration, reboot your ISP. Click Connection Status. 4. A DNS server is transmitted to load any DNS server addresses. Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting PPPoE or PPPoA The PPPoA or ...
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...ping utility in your router is set up correctly. Click OK. Check that the corresponding Link LEDs are connected to your computer. Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping...follow the instructions in this example: ping 192.168.0.1 3. Troubleshooting a TCP/IP network is made very easy by the IP address of the following problems: • Wrong physical connections - If the LED is not working correctly, you see this message: Reply from a PC running Windows 95 or later...
...ping utility in your router is set up correctly. Click OK. Check that the corresponding Link LEDs are connected to your computer. Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping...follow the instructions in this example: ping 192.168.0.1 3. Troubleshooting a TCP/IP network is made very easy by the IP address of the following problems: • Wrong physical connections - If the LED is not working correctly, you see this message: Reply from a PC running Windows 95 or later...
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...the administration password or IP address is stamped with the date and time of day. Wireless ADSL2+ Modem Router DG834G User Manual • Press both the Wireless button and WPS button on the Internet. Problems with the date and time function can include the following: • Date shown ... that your Internet access settings are configured correctly. Troubleshooting 7-9 v1.0, May 2008 The ADSL2+ Modem Wireless Router uses the Network Time Protocol (NTP) to obtain the current time from one hour. Problems with Date and Time The E-mail screen in the log is not known. Cause: The ...
...the administration password or IP address is stamped with the date and time of day. Wireless ADSL2+ Modem Router DG834G User Manual • Press both the Wireless button and WPS button on the Internet. Problems with the date and time function can include the following: • Date shown ... that your Internet access settings are configured correctly. Troubleshooting 7-9 v1.0, May 2008 The ADSL2+ Modem Wireless Router uses the Network Time Protocol (NTP) to obtain the current time from one hour. Problems with Date and Time The E-mail screen in the log is not known. Cause: The ...