Product Data Sheet
Page 1
... voice services) • Fast web self-activation for XFINITY customers-Get connected without a service call • Gigabit Ethernet port-Fastest wired speeds to connect your router or computer 1Based on a typical monthly equipment rental fee of $10 per month. CM500 • Gigabit Ethernet port • DOCSIS® 3.0 CableLabs® certified • Supports IPv6 • Secure connection • Easy installation Overview The NETGEAR CM500 High Speed Cable Modem provides a connection to other wireless devices. Desktop or Laptop Computer OR Cable Internet Connection...
... voice services) • Fast web self-activation for XFINITY customers-Get connected without a service call • Gigabit Ethernet port-Fastest wired speeds to connect your router or computer 1Based on a typical monthly equipment rental fee of $10 per month. CM500 • Gigabit Ethernet port • DOCSIS® 3.0 CableLabs® certified • Supports IPv6 • Secure connection • Easy installation Overview The NETGEAR CM500 High Speed Cable Modem provides a connection to other wireless devices. Desktop or Laptop Computer OR Cable Internet Connection...
Product Data Sheet
Page 2
... download and upload speed-16x4 Channel Bonding enables 680 Mbps‡ download • IPv6 next generation Internet addressing support • Gigabit Ethernet port with auto-sensing technology Standards • One (1) LAN Gigabit Ethernet port • One (1) WAN coaxial cable connection Power Technical Specifications • Simple-CD-less installation • 16 downstream & 4 upstream channels • Memory: 8 MB NOR flash and 128 MB RAM • DOSCSIS Quality of Service (QoS) • IPv6 support (Internet Protocol Version 6) System Requirements • Cable broadband Internet...
... download and upload speed-16x4 Channel Bonding enables 680 Mbps‡ download • IPv6 next generation Internet addressing support • Gigabit Ethernet port with auto-sensing technology Standards • One (1) LAN Gigabit Ethernet port • One (1) WAN coaxial cable connection Power Technical Specifications • Simple-CD-less installation • 16 downstream & 4 upstream channels • Memory: 8 MB NOR flash and 128 MB RAM • DOSCSIS Quality of Service (QoS) • IPv6 support (Internet Protocol Version 6) System Requirements • Cable broadband Internet...
Product Data Sheet CM500-1AZNAS
Page 1
... The NETGEAR Difference CM500 -1AZNAS • Gigabit Ethernet port • DOCSIS® 3.0 CableLabs® certified • Supports IPv6 • Secure connection • Easy installation Overview The NETGEAR CM500-1AZNAS High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 680Mbps‡. cable Internet providers like XFINITY® from Comcast, Spectrum®, Cox® , Cablevision and more (not compatible with Cable bundled voice services) • Fast web self-activation for connecting to other wireless devices. Desktop...
... The NETGEAR Difference CM500 -1AZNAS • Gigabit Ethernet port • DOCSIS® 3.0 CableLabs® certified • Supports IPv6 • Secure connection • Easy installation Overview The NETGEAR CM500-1AZNAS High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 680Mbps‡. cable Internet providers like XFINITY® from Comcast, Spectrum®, Cox® , Cablevision and more (not compatible with Cable bundled voice services) • Fast web self-activation for connecting to other wireless devices. Desktop...
Product Data Sheet CM500-1AZNAS
Page 2
...upload speed-16x4 Channel Bonding enables 680Mbps‡ download • IPv6 next generation Internet addressing support • Gigabit Ethernet port with auto-sensing technology Standards • One (1) LAN Gigabit Ethernet port • One (1) WAN coaxial cable connection Power Technical Specifications • Simple-CD-less installation • 16 downstream & 4 upstream channels • Memory: 8 MB NOR flash and 128 MB RAM • DOSCSIS Quality of Service (QoS) • IPv6 support (Internet Protocol Version 6) System Requirements • Cable broadband Internet service •...
...upload speed-16x4 Channel Bonding enables 680Mbps‡ download • IPv6 next generation Internet addressing support • Gigabit Ethernet port with auto-sensing technology Standards • One (1) LAN Gigabit Ethernet port • One (1) WAN coaxial cable connection Power Technical Specifications • Simple-CD-less installation • 16 downstream & 4 upstream channels • Memory: 8 MB NOR flash and 128 MB RAM • DOSCSIS Quality of Service (QoS) • IPv6 support (Internet Protocol Version 6) System Requirements • Cable broadband Internet service •...
Installation Guide
Page 1
... that the cable is completed, the Power LED lights green. Activate your email address or user name and password). the cable modem you are replacing a modem that is currently connected in your Internet service, see Connect a Router on the a computer to a cable wall outlet. If you install and activate Reboot the computer. The cable modem comes online when the Internet LED stops blinking and lights solid green. Note: After you must use a splitter, use a splitter that is rated at 3.5 dBmv...
... that the cable is completed, the Power LED lights green. Activate your email address or user name and password). the cable modem you are replacing a modem that is currently connected in your Internet service, see Connect a Router on the a computer to a cable wall outlet. If you install and activate Reboot the computer. The cable modem comes online when the Internet LED stops blinking and lights solid green. Note: After you must use a splitter, use a splitter that is rated at 3.5 dBmv...
Installation Guide
Page 2
... latest downloads and user manuals, and join our community. Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in your Internet service, you can give you use only official NETGEAR support resources. Computer Support Cable modem Router Thank you are experiencing trouble connecting your cable network. © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are experiencing trouble installing your router. If you for your cable Internet provider to confirm that your cable modem is CM500, serial number, and MAC address. Check...
... latest downloads and user manuals, and join our community. Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in your Internet service, you can give you use only official NETGEAR support resources. Computer Support Cable modem Router Thank you are experiencing trouble connecting your cable network. © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are experiencing trouble installing your router. If you for your cable Internet provider to confirm that your cable modem is CM500, serial number, and MAC address. Check...
User Manual
Page 3
... Your Internet Service 9 Perform a Speed Test 10 Connect Your Cable Modem to a Router After Installation and Activation . . . 11 Chapter 2 Manage and Monitor Log In to the Cable Modem 13 View Cable Modem Initialization 13 View Cable Modem Status 14 View and Clear Event Logs 15 Change the admin Password 16 Reboot the Cable Modem 17 Reset the Cable Modem to Factory Default Settings 18 Use the Reset Button on the Back Panel 18 Use the Factory Reset Software Button 19 Change the Cable Connection Starting Frequency 20 Chapter 3 Troubleshooting Use LEDs to Troubleshoot 23 Cannot Log In...
... Your Internet Service 9 Perform a Speed Test 10 Connect Your Cable Modem to a Router After Installation and Activation . . . 11 Chapter 2 Manage and Monitor Log In to the Cable Modem 13 View Cable Modem Initialization 13 View Cable Modem Status 14 View and Clear Event Logs 15 Change the admin Password 16 Reboot the Cable Modem 17 Reset the Cable Modem to Factory Default Settings 18 Use the Reset Button on the Back Panel 18 Use the Factory Reset Software Button 19 Change the Cable Connection Starting Frequency 20 Chapter 3 Troubleshooting Use LEDs to Troubleshoot 23 Cannot Log In...
User Manual
Page 4
A Gigabit Ethernet port provides fast access and downloads. This chapter covers the following topics: • Unpack Your Cable Modem • Front Panel • Back Panel • Product Label • Install and Activate Your Cable Modem • Connect Your Cable Modem to 680 Mbps.1 The cable modem is derived from DOCSIS 3.0 specifications and actual throughput varies depending on your Internet subscription with your provider. 4 Hardware and Internet Setup 1 The NETGEAR CM500 High Speed Cable Modem provides a connection to high-speed cable Internet with...
A Gigabit Ethernet port provides fast access and downloads. This chapter covers the following topics: • Unpack Your Cable Modem • Front Panel • Back Panel • Product Label • Install and Activate Your Cable Modem • Connect Your Cable Modem to 680 Mbps.1 The cable modem is derived from DOCSIS 3.0 specifications and actual throughput varies depending on your Internet subscription with your provider. 4 Hardware and Internet Setup 1 The NETGEAR CM500 High Speed Cable Modem provides a connection to high-speed cable Internet with...
User Manual
Page 6
... on device is connected to the Ethernet port at 1000 Mbps. • Amber. Table 1. No power is locked. • Off. The cable modem is supplied to Troubleshoot on device is offline. • Green. The Ethernet port is online. • Blinking green. Power adapter input LAN Gigabit Ethernet port Reset button Coaxial cable connector Figure 3. The cable modem is processing traffic. • Off. CM500 High Speed Cable Modem You can use the LEDs to the cable modem. • Red. The following figure. LED descriptions LED Power Icon Downstream Upstream Internet...
... on device is connected to the Ethernet port at 1000 Mbps. • Amber. Table 1. No power is locked. • Off. The cable modem is supplied to Troubleshoot on device is offline. • Green. The Ethernet port is online. • Blinking green. Power adapter input LAN Gigabit Ethernet port Reset button Coaxial cable connector Figure 3. The cable modem is processing traffic. • Off. CM500 High Speed Cable Modem You can use the LEDs to the cable modem. • Red. The following figure. LED descriptions LED Power Icon Downstream Upstream Internet...
User Manual
Page 7
CM500 High Speed Cable Modem Product Label The product label on page 11). Power adapter Ethernet cable Coaxial cable to a Router After Installation and Activation on the bottom of the cable modem displays the serial number and MAC address of the cable modem and login information, including the default IP address, default user name, and default password. After installation and activation, you must connect the cable modem directly to a computer Hardware and Internet Setup 7 Computer Connect the cable modem directly to a computer. Connect Your Cable Modem to a Computer During the...
CM500 High Speed Cable Modem Product Label The product label on page 11). Power adapter Ethernet cable Coaxial cable to a Router After Installation and Activation on the bottom of the cable modem displays the serial number and MAC address of the cable modem and login information, including the default IP address, default user name, and default password. After installation and activation, you must connect the cable modem directly to a computer Hardware and Internet Setup 7 Computer Connect the cable modem directly to a computer. Connect Your Cable Modem to a Computer During the...
User Manual
Page 8
... replacing a modem that the cable is completed, the Power LED lights green . 4. When the startup procedure is tightly connected. Hardware and Internet Setup 8 Make sure that is rated at least 10 minutes for the cable modem to come online on the network. CM500 High Speed Cable Modem Note: Before you connect your cable modem and contact your cable Internet provider, collect your cable account number, account phone number, and login information (your email address or user name and password). To connect your cable...
... replacing a modem that the cable is completed, the Power LED lights green . 4. When the startup procedure is tightly connected. Hardware and Internet Setup 8 Make sure that is rated at least 10 minutes for the cable modem to come online on the network. CM500 High Speed Cable Modem Note: Before you connect your cable modem and contact your cable Internet provider, collect your cable account number, account phone number, and login information (your email address or user name and password). To connect your cable...
User Manual
Page 9
.../selfactivation/start.cox 1-888-556-1193 Mediacom https://maestro.mediacomcc.com/walledgarden/page/login.jsp 1-844-2SIMPLE (1-844-274-6753) Time Warner Cable https://elb02.activatemymodem.com/authentication 1-800-892-2253 Note: The contact information listed might change. Activate Your Internet Service To activate your Internet service. Cable Internet Provider Contact Information Bright House Networks http://support.brighthouse.com 1-866-898-9101 Cable One...
.../selfactivation/start.cox 1-888-556-1193 Mediacom https://maestro.mediacomcc.com/walledgarden/page/login.jsp 1-844-2SIMPLE (1-844-274-6753) Time Warner Cable https://elb02.activatemymodem.com/authentication 1-800-892-2253 Note: The contact information listed might change. Activate Your Internet Service To activate your Internet service. Cable Internet Provider Contact Information Bright House Networks http://support.brighthouse.com 1-866-898-9101 Cable One...
User Manual
Page 12
... cable modem to the cable modem for normal operation. In the unlikely situation that you experience problems with the cable connection and cannot get an Internet connection, technical support might ask you can log in to Factory Default Settings • Change the Cable Connection Starting Frequency 12 This chapter contains the following sections: • Log In to the Cable Modem • View Cable Modem Initialization • View Cable Modem Status • View and Clear Event Logs • Change the admin Password • Reboot the Cable Modem • Reset the Cable Modem...
... cable modem to the cable modem for normal operation. In the unlikely situation that you experience problems with the cable connection and cannot get an Internet connection, technical support might ask you can log in to Factory Default Settings • Change the Cable Connection Starting Frequency 12 This chapter contains the following sections: • Log In to the Cable Modem • View Cable Modem Initialization • View Cable Modem Status • View and Clear Event Logs • Change the admin Password • Reboot the Cable Modem • Reset the Cable Modem...
User Manual
Page 13
... is attached over an Ethernet cable to the cable modem. 2. The default password is initialized. The time is displayed after the cable modem is password. Connects to the Internet. To view the status of the cable modem and get details about the downstream and upstream cable channel. Enter the cable modem user name and password. CM500 High Speed Cable Modem Log In to the Cable Modem After you set up the cable modem, you must use a web browser such as Microsoft Internet Explorer 5.0 or later...
... is attached over an Ethernet cable to the cable modem. 2. The default password is initialized. The time is displayed after the cable modem is password. Connects to the Internet. To view the status of the cable modem and get details about the downstream and upstream cable channel. Enter the cable modem user name and password. CM500 High Speed Cable Modem Log In to the Cable Modem After you set up the cable modem, you must use a web browser such as Microsoft Internet Explorer 5.0 or later...
User Manual
Page 15
... cable modem firmware. • Cable Modem Serial Number. Type http://192.168.100.1. The user name and password are case-sensitive. Launch a web browser from a computer that is attached over an Ethernet cable to Factory Default Settings on page 17. The user name is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is admin. Select ADVANCED > Administration > Event Log. The version of the cable modem. View and Clear Event Logs Event logs...
... cable modem firmware. • Cable Modem Serial Number. Type http://192.168.100.1. The user name and password are case-sensitive. Launch a web browser from a computer that is attached over an Ethernet cable to Factory Default Settings on page 17. The user name is attached over an Ethernet cable to the cable modem or from a computer that is connected to a WiFi router that is admin. Select ADVANCED > Administration > Event Log. The version of the cable modem. View and Clear Event Logs Event logs...
User Manual
Page 18
... use the Reset button on the cable modem. 2. Reset the Cable Modem to Factory Default Settings To reset the cable modem to factory default settings, you configured in the cable modem. To reset the cable modem to factory default settings, the user name is admin, the password is always 192.168.100.1. The LAN IP address is password. On the back of the cable modem or the Factory reset software button. Reset button Manage and Monitor 18 You cannot change this LAN IP address. Power on the back panel. Click the OK button. The cable modem reboots. CM500 High Speed Cable Modem...
... use the Reset button on the cable modem. 2. Reset the Cable Modem to Factory Default Settings To reset the cable modem to factory default settings, you configured in the cable modem. To reset the cable modem to factory default settings, the user name is admin, the password is always 192.168.100.1. The LAN IP address is password. On the back of the cable modem or the Factory reset software button. Reset button Manage and Monitor 18 You cannot change this LAN IP address. Power on the back panel. Click the OK button. The cable modem reboots. CM500 High Speed Cable Modem...
User Manual
Page 19
.... The configuration is password. When the reset is attached over an Ethernet cable to the cable modem or from a computer that is attached over an Ethernet cable to the web management interface, do not interrupt the reset. A login screen displays. 3. Type http://192.168.100.1. Launch a web browser from a computer that is connected to factory default settings. The user name is admin. Select ADVANCED. 5. Use the Factory Reset Software Button CAUTION: This process erases all LEDs blink. 4. Click the Factory reset button...
.... The configuration is password. When the reset is attached over an Ethernet cable to the cable modem or from a computer that is attached over an Ethernet cable to the web management interface, do not interrupt the reset. A login screen displays. 3. Type http://192.168.100.1. Launch a web browser from a computer that is connected to factory default settings. The user name is admin. Select ADVANCED. 5. Use the Factory Reset Software Button CAUTION: This process erases all LEDs blink. 4. Click the Factory reset button...
User Manual
Page 20
... a WiFi router that is admin. The user name is attached over an Ethernet cable to factory default settings. The user name and password are case-sensitive. This process takes about one minute. Manage and Monitor 20 WARNING: Do not change the starting frequency incorrectly causes serious connection and Internet problems. To change this information. Enter the cable modem user name and password. The configuration is complete, the cable modem reboots. When the reset is reset to the cable modem...
... a WiFi router that is admin. The user name is attached over an Ethernet cable to factory default settings. The user name and password are case-sensitive. This process takes about one minute. Manage and Monitor 20 WARNING: Do not change the starting frequency incorrectly causes serious connection and Internet problems. To change this information. Enter the cable modem user name and password. The configuration is complete, the cable modem reboots. When the reset is reset to the cable modem...
User Manual
Page 23
... power supply adapter is properly connected to its factory defaults. • If the error persists, a hardware problem occurred. The cable modem is placed in a location with an Ethernet connection. Troubleshooting with LEDs LED Behavior Action All LEDs are secure at the cable modem and at the computer, router, or WiFi router. Contact technical support. Do the following table provides help when you are secure at the cable modem and at the wall jack. Make sure that you are using...
... power supply adapter is properly connected to its factory defaults. • If the error persists, a hardware problem occurred. The cable modem is placed in a location with an Ethernet connection. Troubleshooting with LEDs LED Behavior Action All LEDs are secure at the cable modem and at the computer, router, or WiFi router. Contact technical support. Do the following table provides help when you are secure at the cable modem and at the wall jack. Make sure that you are using...
User Manual
Page 24
The default password is off). CM500 High Speed Cable Modem Cannot Log In to the Cable Modem If you cannot access the cable modem from computer that is connected to the cable modem or to a router that is connected the cable modem, check the following : • When entering configuration settings, be sure to click the Apply button before moving to another screen, or your browser. Troubleshoot the Cable Internet Connection If your cable modem cannot access the Internet but the web browser might...
The default password is off). CM500 High Speed Cable Modem Cannot Log In to the Cable Modem If you cannot access the cable modem from computer that is connected to the cable modem or to a router that is connected the cable modem, check the following : • When entering configuration settings, be sure to click the Apply button before moving to another screen, or your browser. Troubleshoot the Cable Internet Connection If your cable modem cannot access the Internet but the web browser might...