User Guide
Page 7
... have a new Motorola® SURFboard® cable modem. It provides high-speed access to the Internet. Because many network and other online services. You can use the Installation Assistant on the SURFboard cable modem • A single computer equipped with over 50 years of cable TV expertise. For easiest set-up to the USB port on the SURFboard Cable Modem CD-ROM. Introduction...
... have a new Motorola® SURFboard® cable modem. It provides high-speed access to the Internet. Because many network and other online services. You can use the Installation Assistant on the SURFboard cable modem • A single computer equipped with over 50 years of cable TV expertise. For easiest set-up to the USB port on the SURFboard Cable Modem CD-ROM. Introduction...
User Guide
Page 8
... other front-panel lights turn off . If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. Internet service is on . During normal operation, the Power, Receive, Send, and Online lights are off...
... other front-panel lights turn off . If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. Internet service is on . During normal operation, the Power, Receive, Send, and Online lights are off...
User Guide
Page 12
... Home Print Exit 6 SB5100 Series Cable Modem User Guide To receive data service, you have any special system requirements? • When can I begin to use my cable modem? • Are there any files I need to download after I am connected? • Do I need to access the Internet or use e-mail? ...You can record it here: 00 You should ask your local cable service provider. Introduction Before You Begin Installation...
... Home Print Exit 6 SB5100 Series Cable Modem User Guide To receive data service, you have any special system requirements? • When can I begin to use my cable modem? • Are there any files I need to download after I am connected? • Do I need to access the Internet or use e-mail? ...You can record it here: 00 You should ask your local cable service provider. Introduction Before You Begin Installation...
User Guide
Page 13
...Microsoft Windows computers, the Installation Assistant application automatically checks your SURFboard cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is not installed, follow the installation instructions provided with ...cable modem. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet...
...Microsoft Windows computers, the Installation Assistant application automatically checks your SURFboard cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is not installed, follow the installation instructions provided with ...cable modem. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet...
User Guide
Page 33
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list of components, TCP/IP is installed. The Select Network Component Type window is not in the list, click Install. X Home Print Exit 27 SB5100 Series Cable Modem User Guide Information similar to step 10. You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in Windows 2000, continued License 5 Click Properties. Continue with step 7. If Internet Protocol (TCP/IP) is displayed.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list of components, TCP/IP is installed. The Select Network Component Type window is not in the list, click Install. X Home Print Exit 27 SB5100 Series Cable Modem User Guide Information similar to step 10. You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in Windows 2000, continued License 5 Click Properties. Continue with step 7. If Internet Protocol (TCP/IP) is displayed.
User Guide
Page 34
The Select Network Protocol window is re-displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add. The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK. X Home Print Exit 28 SB5100 Series Cable Modem User Guide
The Select Network Protocol window is re-displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add. The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK. X Home Print Exit 28 SB5100 Series Cable Modem User Guide
User Guide
Page 35
X Home Print Exit 29 SB5100 Series Cable Modem User Guide The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. When you complete the TCP/IP ...configuration, go to "Verifying the IP Address in Windows 2000, continued License 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is displayed...
X Home Print Exit 29 SB5100 Series Cable Modem User Guide The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. When you complete the TCP/IP ...configuration, go to "Verifying the IP Address in Windows 2000, continued License 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is displayed...
User Guide
Page 36
... to step 5. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to display the Network and Internet Connections window. 30 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to...
... to step 5. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to display the Network and Internet Connections window. 30 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to...
User Guide
Page 37
X Home Print Exit 31 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6. Skip to display the LAN or High-speed Internet connections.
X Home Print Exit 31 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6. Skip to display the LAN or High-speed Internet connections.
User Guide
Page 38
X Home Print Exit 32 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
X Home Print Exit 32 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
User Guide
Page 40
X Home Print Exit 34 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 8 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is not checked, check it is checked. If it . 9 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window.
X Home Print Exit 34 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 8 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is not checked, check it is checked. If it . 9 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window.
User Guide
Page 41
When you complete the TCP/IP configuration, go to close the Local Area Connection Properties window. X Home Print Exit 35 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38.
When you complete the TCP/IP configuration, go to close the Local Area Connection Properties window. X Home Print Exit 35 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38.
User Guide
Page 43
...Renew. 6 Click OK after performing this procedure your computer cannot access the Internet, call your PC will be different than in the image above. If after the system displays an IP address. X Home Print Exit 37 SB5100 Series Cable Modem User Guide A window similar to the example at top left is displayed... the IP Address in Windows 95, Windows 98, or Windows Me The values for help. The Run window is displayed. 4 Select your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your service provider. To check the IP address: 1 On...
...Renew. 6 Click OK after performing this procedure your computer cannot access the Internet, call your PC will be different than in the image above. If after the system displays an IP address. X Home Print Exit 37 SB5100 Series Cable Modem User Guide A window similar to the example at top left is displayed... the IP Address in Windows 95, Windows 98, or Windows Me The values for help. The Run window is displayed. 4 Select your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your service provider. To check the IP address: 1 On...
User Guide
Page 45
If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER. X Home Print Exit 39 SB5100 Series Cable Modem User Guide
If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER. X Home Print Exit 39 SB5100 Series Cable Modem User Guide
User Guide
Page 46
...SB5100 Series Cable Modem User Guide Not all service providers support multiple user service. You can connect the USB port on one computer and the Ethernet port on another computer directly to the cable modem, as shown at bottom left . For information about multiple user service, contact your cable service provider. Computer Computer Cable outlet Coaxial cable SURFboard cable modem USB cable... to 31 remaining users to an Ethernet hub, as an Internet gateway for Multiple Users The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or...
...SB5100 Series Cable Modem User Guide Not all service providers support multiple user service. You can connect the USB port on one computer and the Ethernet port on another computer directly to the cable modem, as shown at bottom left . For information about multiple user service, contact your cable service provider. Computer Computer Cable outlet Coaxial cable SURFboard cable modem USB cable... to 31 remaining users to an Ethernet hub, as an Internet gateway for Multiple Users The SURFboard cable modem supports several multiple user configurations. Along with an optional hub or...
User Guide
Page 48
... that the electrical outlet is properly plugged into the electrical outlet and the cable modem. Resetting the cable modem may take 5 to the Internet. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Press the Standby button to reconnect to 30 minutes. Restarting the cable modem may ask for the status of the front-panel lights as described in...
... that the electrical outlet is properly plugged into the electrical outlet and the cable modem. Resetting the cable modem may take 5 to the Internet. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Press the Standby button to reconnect to 30 minutes. Restarting the cable modem may ask for the status of the front-panel lights as described in...
User Guide
Page 49
...Internet service. Press the Standby button to unsuccessful USB driver installation Possible Solutions Check the lights on page 37 or "Verifying the IP Address in Standby mode. If you have cable...lights are off except the Standby light, the cable modem is off. If you need an IP address. Check the coaxial cable at the cable modem and wall outlet. Remove the USB driver. This... page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide Check that the USB or Ethernet cable is properly connected to bottom that your cable service provider if you cannot receive your regular...
...Internet service. Press the Standby button to unsuccessful USB driver installation Possible Solutions Check the lights on page 37 or "Verifying the IP Address in Standby mode. If you have cable...lights are off except the Standby light, the cable modem is off. If you need an IP address. Check the coaxial cable at the cable modem and wall outlet. Remove the USB driver. This... page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide Check that the USB or Ethernet cable is properly connected to bottom that your cable service provider if you cannot receive your regular...
User Guide
Page 68
... Q Can I still watch cable TV while using my cable modem? Due to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is high-speed cable Internet access? Q What are cable modems? They are intended to network...modem. A Yes, your cable TV line can carry the TV signal while you visit, actual speed may vary. Q What is DOCSIS or Euro-DOCSIS certified. It is extremely fast and affordable and does not tie up to the Internet. You can affect download speeds. X Home Print Exit 62 SB5100 Series Cable Modem...
... Q Can I still watch cable TV while using my cable modem? Due to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is high-speed cable Internet access? Q What are cable modems? They are intended to network...modem. A Yes, your cable TV line can carry the TV signal while you visit, actual speed may vary. Q What is DOCSIS or Euro-DOCSIS certified. It is extremely fast and affordable and does not tie up to the Internet. You can affect download speeds. X Home Print Exit 62 SB5100 Series Cable Modem...
User Guide
Page 69
...SURFboard cable modem? A Currently, most Internet service providers do if my SURFboard cable modem stops working? A For questions about your Internet service, connection, or cable modem, contact your computers are connected on a network. Although once you've experienced the speed of technical support is available? The SURFboard cable modem supports current Internet... Print Exit 63 SB5100 Series Cable Modem User Guide A Yes! A No, not if your cable service provider. Q Do I do not provide cable Internet access. Contact your cable service provider or Motorola as described in ...
...SURFboard cable modem? A Currently, most Internet service providers do if my SURFboard cable modem stops working? A For questions about your Internet service, connection, or cable modem, contact your computers are connected on a network. Although once you've experienced the speed of technical support is available? The SURFboard cable modem supports current Internet... Print Exit 63 SB5100 Series Cable Modem User Guide A Yes! A No, not if your cable service provider. Q Do I do not provide cable Internet access. Contact your cable service provider or Motorola as described in ...
User Guide
Page 70
... board can use the Internet to download files from a server to your cable modem an IP address to add new capabilities. Your cable service provider assigns your home PC. download downstream To copy a file from a server during start-up to another. A DOCSIS cable modem downloads its configuration from one computer to 100 Mbps. The most widely used... type of local area network (LAN). Fast Ethernet (100Base-T) provides transmission speeds up . The shield minimizes electrical and radio frequency interference. X Home Print Exit 64 SB5100 Series Cable Modem User Guide
... board can use the Internet to download files from a server to your cable modem an IP address to add new capabilities. Your cable service provider assigns your home PC. download downstream To copy a file from a server during start-up to another. A DOCSIS cable modem downloads its configuration from one computer to 100 Mbps. The most widely used... type of local area network (LAN). Fast Ethernet (100Base-T) provides transmission speeds up . The shield minimizes electrical and radio frequency interference. X Home Print Exit 64 SB5100 Series Cable Modem User Guide