Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by plwes on July 29th, 2014
Motorola Sb6121 Modem Wont Connect To The Internet
The person who posted this question about this Motorola product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.
Current Answers
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 5
... proper grounding and, in particular, specifies that the coaxial cable shield shall be connected to the grounding system of the building, as practical. This device complies with ...40º C. However, there is subject to correct the interference by Motorola for assistance. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Recycling your region.
Operation is no...
Installation Guide - Page 7
... Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem.
In the Box
Before installing the SB6121 cable modem, make sure the following items are included in your home or business to the Internet and other online services.
If you obtained the modem from your high-speed cable modem to directly connect...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels
Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process ...
Installation Guide - Page 10
...
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not provided by your service provider may also implement bonded channels for high-speed Internet and Ethernet connections. The LINK icon turns blue when...
Installation Guide - Page 11
...Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access ...the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document It ...
Installation Guide - Page 16
.... When you complete the TCP/IP configuration, go to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Click Start and then click Control Panel. 2. Connecting to Verifying the IP Address for Windows 7. For more information, see the Motorola website, you may need to configure your cable...
Installation Guide - Page 17
... and Obtain DNS server address automatically. 10. Click OK to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Right-click the network connection for your network interface. 5. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Network and...
Installation Guide - Page 18
... access the Internet using the cable modem. Verifying the IP Address for Windows Vista
1. Type ipconfig and press Enter to the Internet • ...Connecting to display your computer and the SB6121. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem...
Installation Guide - Page 19
... Address for Windows 7, Vista, or XP
1. From the Windows taskbar, click Start. Connecting to close the command prompt window. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document A. Renewing the IP Address for more...
Installation Guide - Page 20
... connected to your cable modem. 2.
Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem.
Starting the Modem Configuration Manager
1. You can also reset the modem configuration back to monitor the various configuration settings and operational status of your service provider for more information. B
5
Monitoring Your Modem
Use the SB6121 Modem...
Installation Guide - Page 21
Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. Select Configuration from the menu bar.
2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All...
Installation Guide - Page 22
... port, check that the ONLINE icon is ON to verify connectivity.
• Call your service provider for further assistance. Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
16
Uncontrolled Document Call your service provider if you have to reset the SB6121 modem configuration to ensure your system described in Front Panel Icons...
Installation Guide - Page 24
...SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. The Software includes associated media, any printed materials, and any copies not transferred. Motorola...applicable) in connection with the ...
Installation Guide - Page 26
...For Product customer service, technical support, warranty claims, questions about your Internet service or connection, contact your Service Provider for any and all claims that you must...Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY...
Quick Reference Guide - Page 1
... Technical Operations employees with the proper steps of 5 Technical Operations Academy
Page 1 of installing, configuring, and troubleshooting the Motorola SB6121 modem. IPv6 greatly expands the number of major enhancements including channel bonding and IPv6. Bookmark not defined.5
Introduction
Motorola's DOCSIS 3.0 Modem includes a number of Internet addresses that operators may use.
Quick Reference Guide - Page 2
...2.4GHz cordless phones.
Connects the modem to be found on the modem using a Cat 5 Ethernet cable. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector. Connect the primary computer to operate. Connect an active coax cable. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional...
Quick Reference Guide - Page 3
... when the cable modem is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is transferring data. Technical Operations Academy
Page 3 of 5
Quick Reference Guide: Motorola SB6121
Front Panel...
Quick Reference Guide - Page 4
... for DHCP, TFTP, and TOD. E. The upstream (SEND) channel cannot be corrected by restarting the cable modem. Verify the power connection. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 If LED remains off during Startup:
The downstream (RECEIVE) channel cannot be acquired. Powered off during normal operation: The downstream...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
Similar Questions
How Do I Get My Sb6121 Motorola Modem To Connect Correctly
(Posted by harrjhen 9 years ago)
Surfboard Extreme Sb6121 Will Not Connect To The Internet
(Posted by 9864BRIT 10 years ago)
