Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by mdgoo on September 3rd, 2014
Sb6121 Modem How To Connect Multiple Computers
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Current Answers
Answer #1: Posted by MotoAgents on October 10th, 2014 8:48 AM
MotoAgents
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June 27th, 2014 Points: 554,130
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 4
... the risk of fire, electric shock, and injury to all safety precautions. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Observe all warning and caution symbols that...
• Do not use only the provided power and interface cables and install them . This is connected. Retain the instructions for example, near a bathtub, washbowl, kitchen sink or laundry tub, in ...
Installation Guide - Page 5
...relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on a Motorola product, do not dispose of the following two ... by Recycling
When you see this product with your residential or commercial waste. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Never use forced air to remove dust...
Installation Guide - Page 7
...
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
Uncontrolled Document In the Box
Before installing the SB6121 cable modem, make sure the following items...
Installation Guide - Page 9
... front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON...
Installation Guide - Page 10
...
Transmitting or receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is...
Installation Guide - Page 11
...MAC ID to your Internet Service provider.
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector...
Installation Guide - Page 12
Exposure of the power cord into the Power port on your computer. 6.
Connect the Ethernet cable to the Ethernet port on the modem. 4. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Plug the other end of the cables to lightning could create a safety hazard and damage the product.
1. Plug the...
Installation Guide - Page 16
... for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Connecting to save the TCP/IP settings and close the Local Area Connection Properties window. 11. B
4
Connecting to the Internet
Checking for an Internet Connection
After installing your cable modem, you are now ready to connect your computer and other network devices...
Installation Guide - Page 17
B
Configuring TCP/IP for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Open the Control Panel. 3. If ...the prompt, User Account Control -- Click OK to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Select Properties from the drop-down menu to display the Internet Protocol Properties window. 9....
Installation Guide - Page 18
... possible broadband network problems or an improper connection between your computer and the SB6121. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is displayed, that indicates possible broadband network problems or an improper connection between your television
Connecting to 169.254.255.255, is reserved...
Installation Guide - Page 19
... cable connections and proper cable-TV operation, you can renew your service provider. See Renewing the IP Address for Windows 7, Vista, or XP
1. Select Run to open the Run window. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem...
Installation Guide - Page 20
... • Installation Guide
14
Uncontrolled Document
Note: If you first log on a computer connected to your service provider for more information. B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to the original factory settings.
You can also reset the modem configuration back to monitor the various configuration settings and operational status of your cable...
Installation Guide - Page 21
... from the menu bar.
2. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. Click Reset All Defaults.
Installation Guide - Page 22
... reset the SB6121 modem configuration to ensure your service provider for further assistance. Solutions
MODEM PROBLEM Power Icon is operating properly.
• Check the coaxial cable connection at the SB6121 and cable ...
• Check that the ONLINE icon is ON to the SB6121 and the computer.
• If a device is connected via the Ethernet port, check that the Energy Conservation switch is...
Installation Guide - Page 23
... channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
17
Uncontrolled Document
Quick Reference Guide - Page 1
... Academy
Page 1 of Internet addresses that operators may use. Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features.
Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of Contents
Quick Reference Guide
Table of 120 Mbps.
Channel bonding enables multiple downstream and upstream channels to be used by a single subscriber. This increases...
Quick Reference Guide - Page 2
... 3. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector. Do not set the modem in order for the gateway to the power adapter
Technical Operations Academy
Page 2 of the modem. Connect the primary computer to be found on the modem using a Cat 5 Ethernet cable...
Quick Reference Guide - Page 3
... light flashes when the cable modem is transferring data.
Technical Operations Academy
Page 3 of 5
Use them as a visual reference for configuration Connected to the Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is detected
connected via the Ethernet
(10Base...
Quick Reference Guide - Page 4
... a CPE is enabled.
If the RF levels are :
A. Restart the computer. B. H.
Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to visually determine if channel bonding and Gigabit Ethernet is connected and blinks when transmitting or
receiving data. Unplug the cable modem from power and wait approximately 1 minute.
3. Powered off during normal operation...
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