Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by thoMCA on July 7th, 2014
How To Find My Sb6121 Modem Firmware Version
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...with all warning and caution statements in the user manual before you are dangerous. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document B
i Safety and Regulatory Information
IMPORTANT ...
• Place this device on a stable surface.
• Avoid damaging the cable modem with static by items placed upon or against them.
They may be exposed to local ...
Installation Guide - Page 5
... technician to perform safety checks to determine that interference will not occur in accordance with the instructions, may cause harmful interference to radio communications. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Recycling your residential or commercial waste. Please visit www.motorola.com/recycle for assistance. Operation is connected. • Consult...
Installation Guide - Page 6
...-5350 MHz and 5650-5850 MHz frequency bands.
SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document In Canada, RLAN devices are firmware programmed at least 20 cm (8 inches). High power...are country dependent and are restricted from using the 5600-5650 MHz frequency band. The firmware setting is restricted to the following two conditions: • This device may not cause...
Installation Guide - Page 7
... consumer cable products, education, and support: • Visit the Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem.
If you obtained the modem from your home or business to the Internet and other online services. This guide provides product overview and setup information for...
Installation Guide - Page 9
...Scanning for an upstream (send) channel connection
Scanning for power, communications, and errors:
ICON 1 2
3
4
FLASHING
Not applicable - 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels...
Installation Guide - Page 10
Your service provider may also implement bonded channels for RECEIVE and SEND channel connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document Note: To increase the bandwidth available for receiving and transmitting data, your service provider.
*Blue icon operation is not available ...
Installation Guide - Page 11
... an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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To receive data service, you must provide the...
Installation Guide - Page 12
... use only. Plug the other end of the coaxial cable to lightning could create a safety hazard and damage the product.
1. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Connect the other end of the Ethernet cable to avoid damaging them. 3. Connect the Ethernet cable to...
Installation Guide - Page 13
... switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used.
• Push • Push
button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable...
Installation Guide - Page 14
...
Print the wall mounting template on the wall to mark the holes. 2. Verify that the cable modem is still securely attached to prevent any safety hazards. 6. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Re-plug the power cord into the +12VDC Power connector on...
Installation Guide - Page 16
...Click Close to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document For more information, see the Motorola...1. Configuring TCP/IP for your computer. 2. Click OK to the Internet. 1. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Network and Internet window....
Installation Guide - Page 17
...Local Area Connection Properties window and then exit the Control Panel. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the LAN...network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Double-click Network and Internet to close the Internet Protocol Version 4 (TCP/IPv4) Properties ...
Installation Guide - Page 20
... cannot access the HTML pages in the Address bar. 3. Note: If you first log on a computer connected to your cable modem.
B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to the original factory settings. You can also reset the modem configuration back to monitor the various configuration settings and operational status of your cable...
Installation Guide - Page 21
Click Reset All Defaults. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select Configuration from the menu bar.
2.
B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. WARNING: This will delete your SB6121 modem configuration to the factory default ...
Installation Guide - Page 22
... Error Conditions to identify the error.
• If you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is OFF
Cannot Send or Receive Data
Table 1 - Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document You may ask for your service provider. Hand...
Installation Guide - Page 24
...LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA ... in violation of this License. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. TERMINATE this License by third parties may be displayed, ...
Quick Reference Guide - Page 1
... minimum rate of installing, configuring, and troubleshooting the Motorola SB6121 modem. This document was developed to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of 120 Mbps. DOCSIS 3.0 provides a number of enhancements earlier versions of Contents ...1 Introduction ...1 Installation ...2
Additional Warehouse Information 2 Installation...
Quick Reference Guide - Page 2
... the power adapter
Technical Operations Academy
Page 2 of 5 CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Do not set the modem in order for the gateway to be found on the...
Quick Reference Guide - Page 4
... acquired. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to rule out potential signal issues. IP registration was lost . Powered off during Startup:
The downstream (RECEIVE) channel cannot be acquired. Troubleshooting Tips
Rule out RF
Use the front panel LEDs as well as detailed above.
5. To restart the Motorola SB6121:
1. IP registration...
