Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by 9864BRIT on March 14th, 2014
Surfboard Extreme Sb6121 Will Not Connect To The Internet
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 4
... exposed to avoid damaging the device by touching the coaxial cable when it is connected. To ensure regulatory and safety compliance, use only the provided power and interface ... in a location that is no risk of thunderstorm or lightning activity in the area. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Retain the instructions for example, near a bathtub,...
Installation Guide - Page 5
...relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on , the user is in a particular installation. Never use... Customer Service for compliance could void the user's authority to operate the equipment. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document B
• Do not cover the device...
Installation Guide - Page 7
... your home or business to directly connect one computer in the box with the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
Uncontrolled Document
B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software...
Installation Guide - Page 9
...- 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels
Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process...
Installation Guide - Page 10
... is not available in all locations.
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document Your service provider may also implement bonded channels for high-speed Internet and Ethernet connections. B
ICON 5
6
FLASHING
Transmitting or receiving data on Ethernet port
ON
Amber: A device, computer...
Installation Guide - Page 11
To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power...
Installation Guide - Page 12
... Ethernet cable to the Ethernet port on the modem. 4. Connect the other end of the coaxial cable to the Cable connector on the modem.
Hand-tighten the connectors to the Ethernet port on the modem. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Do not route the Ethernet cable outside...
Installation Guide - Page 16
...the IP Address for Windows 7. Right-click the network connection for Windows 7
1. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Connecting to
display the Internet Protocol Properties window. 8. Click Start and then...
Installation Guide - Page 17
... Properties window. 12. Click Manage network connections to display the Local Area Connection
Properties window. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 11. Configuring TCP/IP for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document...
Installation Guide - Page 18
... display your television
Connecting to open the Run window. 3.
This can see cable-TV channels on your IP configuration.
Verifying the IP Address for Windows XP
1. On the Windows taskbar, click Start. 2. Type cmd and click OK to the Internet • Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation...
Installation Guide - Page 19
... address should appear indicating that Internet access is available.
3. C. See Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
.... If, after performing this procedure, your computer still cannot access the Internet, call your IP address. Connecting to open a command prompt window.
2. Renewing the IP Address for...
Installation Guide - Page 20
...
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document Note: If you first log on a computer connected to...
Installation Guide - Page 22
... Receive Data
Table 1 -
Your service provider may have cable television, check your television to ensure your service provider if you have to reset the SB6121 modem configuration to verify connectivity.
• Call your service provider for your service provider.
B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your system...
Installation Guide - Page 24
... separate end-user license agreements from the manufacturers of the Software (if applicable) in connection with the Software, other than for personal use . (3) Copy, alter, translate,... THE PROVISIONS OF THIS LICENSE AGREEMENT.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU...
Installation Guide - Page 25
... times remain with the Software. This License and your cable operator or Internet service provider ("Service Provider") for details. GOVERNMENT RESTRICTED RIGHTS
The Product and... is not responsible for any portion of Pennsylvania, without bugs. U.S. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks ...
Installation Guide - Page 26
...For Product customer service, technical support, warranty claims, questions about your Internet service or connection, contact your Service Provider for any and all claims that you must do to obtain warranty service. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
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How long does this Product...
Quick Reference Guide - Page 1
... notably, channel bonding. DOCSIS 3.0 provides a number of enhancements earlier versions of Internet addresses that operators may use. Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of Contents
Quick Reference Guide
Table of installing, configuring, and troubleshooting the Motorola SB6121 modem. Channel bonding enables multiple downstream and upstream channels to be...
Quick Reference Guide - Page 2
... need to the power adapter
Technical Operations Academy
Page 2 of the modem.
Rear Panel Connections
1. An RJ-45 Ethernet port to connect the modem to an active cable drop 3. Connect the primary computer to operate. F-connector connects to the computer 2. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG...
Quick Reference Guide - Page 3
... Connected to the Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection to the PC 6 Power Powers on and off the cable modem...
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