Motorola 2210 Support Question
Motorola 2210 Support Question
Find answers below for this question about Motorola 2210 - Netopia Residential Gateway Modem.Need a Motorola 2210 manual? We have 1 online manual for this item!
Question posted by donnaherb on November 14th, 2010
Netopia 2210-02 Drops Internet Signal
2210-02 WITH ATT SERVICE. WHEN USING INTERNET MODEM WILL DISPLAY RED INTERNET LIGHT AND SERVICE WILL BE INTERUPTED. WILL SIT THERE FOR SOME TIME AND WILL RESET ITSELF. tHIS HAPPENS EVEN WHEN NOT USING INTERNET. MODEM IS CONNECTED THRU VONAGE DEVICE VDV21 VD. hAVE DISCONNECTED VONAGE DEVICE FROM MODEM , SAME THING HAPPENS . CONTACTED ATT A FEW TIMES AND THEY HAD AN ENGINEER RECONFIGE THE MODEM AS IF IT WERE A NEW INSTALL. DID NOT FIX THE PROBLEM. aNY ANSWERS ?
Current Answers
Related Motorola 2210 Manual Pages
User Manual - Page 2
The Motorola Modem is intended for a particular purpose. The product should have at any time. No part of this guide without warranty of ...Logo are either the direct plug-in a wet basement or
near a swimming pool. • Avoid using a telephone (other product or service names are the property of the leak. PRODUCT VENTILATION. SAVE THESE INSTRUCTIONS
Motorola Part Number: 6180206-...
User Manual - Page 3
It should contain the items shown here:
Motorola Modem
CD and User Manual Wallmount Template
Power Supply
Gray RJ-11 Yellow RJ-45 Phone Cable Ethernet Cable
If you don't have everything, contact your network. This guide will help you for selecting the Motorola Netopia® 2210-02 ADSL2+ Gateway. ENGLISH
1 Checklist
Thank you set up...
User Manual - Page 4
... Motorola Netopia CD into an electrical outlet. The Motorola Netopia Installation Guide Wizard automates several tasks to your DSL wall outlet.
4 Click the Next button. Follow the on the back panel of the Modem. Connect...Wizard should start automatically and the Welcome screen should light solid green.
4. ENGLISH
2 Connections
Note: Macintosh users: skip to your network. Run the Wizard on...
User Manual - Page 5
Connect one end of the Ethernet cable to the port labeled "Ethernet" on your PC. Rear View
Ethernet DSL Port Port
ENGLISH
5
5. Connect the other end of the yellow RJ-45 Ethernet cable to the Ethernet port on the modem.
User Manual - Page 6
... Modem will light, according to synch 3 times
modem power is off
Solid green = Device connected. Off = Modem power off Flashing green = Attempting PPP
connection Red = Connection failed
DSL - ENGLISH
When all of your connections are made, the status LEDs on Off = Power off Flashing Red = Power On/Self Test Solid Red = PO/ST Failure
Internet -
Solid green = Connected to Internet...
User Manual - Page 7
..., choose a language to select your Gateway. Run a Web browser, such as follows: 1. For security purposes you must create a password for your language preference. ENGLISH
3 Device Configuration
You can access the Web-based configuration pages at any time as Firefox, Safari, or Microsoft Internet Explorer, and enter http://192.168...
User Manual - Page 8
Enter the Password you require additional information, the inside pages of your Service Provider. Type these in to browse the Internet by typing a URL address in your browser's Address text box or by your favorite bookmarks. You will be able to the Modem. The latest Administrator's Handbook with a User ID and Password. The default...
User Manual - Page 9
... Connection -> Properties -> Internet Protocol [TCP/IP] -> Properties Step 2. Restart if prompted.
9 Be sure to configure each computer connected to your Modem to accept a Dynamically-assigned IP address, commonly referred to the TCP/IP Properties Control Panel. Select Obtain an IP address automatically. Remove any previously configured Gateways, if available...
User Manual - Page 10
To check, open the Networking Control Panel and select Internet Protocol Version 4 (TCP/IPv4). The Internet Protocol Version 4 (TCP/IPv4) Properties window should appear as shown. ENGLISH
c. Click the Properties button. If not, select the radio buttons shown above, and click ...
User Manual - Page 11
Select Configure Using DHCP Step 4. Mac OS X follows a path like this : Apple Menu -> System Preferences -> Network Step 2. Close and Save, if prompted.
11 a. Mac OS 9 follows a path like this : Apple Menu -> Control Panels -> TCP/IP Control Panel b. Select Built-in Ethernet Step 3. ENGLISH
Macintosh Mac OS 9 or Mac OS X: Step 1. Access the TCP/IP or Network control panel.
User Manual - Page 12
...light indicates that no cable is attached to the telephone/DSL jack is functioning properly. Q: I forgot my Admin password, how can I access my Motorola Modem?
If your settings will perform a factory reset... your ISP (Internet Service Provider) to verify that the Motorola Modem is to do the following:
Referring to the following diagram, find the Factory Reset switch:
Carefully ...
User Manual - Page 13
....168.1.254 URL into your web browser http://192.168.1.254. A: Motorola Netopia Gateways are not distributed with a default password.
ENGLISH
Q: What is the default password of the Motorola Modem? By default, your Motorola Modem by navigating to be assured of faster service, timely notification of product updates and qualifications for upgrade...
User Manual - Page 14
... is to obtain an IP address automatically. Power
Ethernet
Internet DSL
14 and • set your Modem's initial configuration. ENGLISH
Basic Troubleshooting
This section gives some simple suggestions for troubleshooting problems with your PC's TCP/IP controls to check the status indicator lights (LEDs) in the order outlined below. Before troubleshooting...
User Manual - Page 15
... 3 times
Red = Connection failed
Flashing red = No DSL signal
15 ENGLISH
LED Function Summary
Power
Solid Green = Off = Power off Power on
DSL
Solid green = Off = Modem
DSL synch
power off
Flashing Red = Power On/Self Test Flashing green = DSL attempting synch
Flashing green = Attempting PPP connection
Solid Red = PO/ST Failure
Flashing green/red = DSL fails to Internet...
User Manual - Page 16
...;ce DSLAM.
• Make sure the DSL Modem is the thinner
standard telephone cable and labeled "Data Cable." If a status indicator light does not look correct, look for the Ethernet ...sure the power adapter is plugged into the DSL Modem properly. • Try a known good wall outlet. • If a power strip is used to connect to access the Internet over a LAN. • Disable any telephone ...
User Manual - Page 17
It is located on the label on -line at: http://www.netopia.com/ support Note the serial number (SN:) of the Modem below the model number. You will need the Modem's serial number if you need to many frequently asked product-related questions, as well as full product documentation with advanced configuration...
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