User Guide
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...fitness for a particular purpose. Microsoft Windows screen shots are registered in the US Patent & Trademark Office. Motorola provides this manual at any derivative work (such as the case may be . • THIS PRODUCT IS IN COMPLIANCE ...Motorola may make any time. Macintosh is provided with this publication may be reproduced in the United States and other countries. MOTOROLA and the Stylized M Logo are used to provide notification of this product, please ask your service provider or point-of Microsoft Corporation. X Home Print Exit iv SB5100 Series Cable Modem...
...fitness for a particular purpose. Microsoft Windows screen shots are registered in the US Patent & Trademark Office. Motorola provides this manual at any derivative work (such as the case may be . • THIS PRODUCT IS IN COMPLIANCE ...Motorola may make any time. Macintosh is provided with this publication may be reproduced in the United States and other countries. MOTOROLA and the Stylized M Logo are used to provide notification of this product, please ask your service provider or point-of Microsoft Corporation. X Home Print Exit iv SB5100 Series Cable Modem...
User Guide
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...8226; "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Otherwise, to install and configure your cable modem for a single PC running Microsoft Windows to "Setting Up a USB Driver" on ...to a SURFboard cable modem, we recommend using the Installation Assistant application. Installation and Configuration Overview To install and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for your cable modem. You...
...8226; "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Otherwise, to install and configure your cable modem for a single PC running Microsoft Windows to "Setting Up a USB Driver" on ...to a SURFboard cable modem, we recommend using the Installation Assistant application. Installation and Configuration Overview To install and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for your cable modem. You...
User Guide
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For the SB5100, select the NetMotCM.sys file. Or For the SB5120, select the SB5120.inf file. 7 Click Next. Select Specify a location and type the location of your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. If your computer does not ...locate the driver, the previous window is displayed. 6 If your CD-ROM drive. To load the driver successfully, you may need to click Browse to step 8. X Home Print Exit 13 SB5100 Series Cable Modem User ...
For the SB5100, select the NetMotCM.sys file. Or For the SB5120, select the SB5120.inf file. 7 Click Next. Select Specify a location and type the location of your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. If your computer does not ...locate the driver, the previous window is displayed. 6 If your CD-ROM drive. To load the driver successfully, you may need to click Browse to step 8. X Home Print Exit 13 SB5100 Series Cable Modem User ...
User Guide
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on page 23 •... 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User Guide You do not need to...
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on page 23 •... 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User Guide You do not need to...
Installation Manual
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SURFboard® SB5100 Series Cable Modem Installation Manual POWE RECEI SEN ONLIN C/ACTI STAND CSaUbSRlBeF5bM1oo0ad0rdem® R VE D E P VITY BY
SURFboard® SB5100 Series Cable Modem Installation Manual POWE RECEI SEN ONLIN C/ACTI STAND CSaUbSRlBeF5bM1oo0ad0rdem® R VE D E P VITY BY
Installation Manual
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Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Installation Manual
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... Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual ii Contents Recovering from Windows 98 or Win98_SE Installation Errors 3-46 Remove Program...3-46 Solutions ...3-47 Solution 1...3-47 Solution 2...3-48 Setting the Frequency Using StormWatch...
... Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual ii Contents Recovering from Windows 98 or Win98_SE Installation Errors 3-46 Remove Program...3-46 Solutions ...3-47 Solution 1...3-47 Solution 2...3-48 Setting the Frequency Using StormWatch...
Installation Manual
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... Standby button ...2-2 Table 2-2 Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Multiple users ...3-31 Figure 3-3 Ethernet - Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...
... Standby button ...2-2 Table 2-2 Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Multiple users ...3-31 Figure 3-3 Ethernet - Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...
Installation Manual
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... TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 32 users ! USB interface for direct connection to USB-equipped computers ! 10/100Base-T Ethernet port supporting up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual This network provides a downstream data transfer...
... TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 32 users ! USB interface for direct connection to USB-equipped computers ! 10/100Base-T Ethernet port supporting up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual This network provides a downstream data transfer...
Installation Manual
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... Key combinations indicating that you hold down the first key and then press the second key * (asterisk) Indicates that you must type, or is given SURFboard Cable Modem Installation Manual when the information applies to all models; Section 2 Overview describes the functions of the diagnostic events log. Appendix B Event Log Messages provides a description of...
... Key combinations indicating that you hold down the first key and then press the second key * (asterisk) Indicates that you must type, or is given SURFboard Cable Modem Installation Manual when the information applies to all models; Section 2 Overview describes the functions of the diagnostic events log. Appendix B Event Log Messages provides a description of...
Installation Manual
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... creation/tracking 24 hours per day, 7 days per week. When calling from 8:00 AM to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual When the TRC is closed, emergency service only is open from outside the United States, use the appropriate international...
... creation/tracking 24 hours per day, 7 days per week. When calling from 8:00 AM to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual When the TRC is closed, emergency service only is open from outside the United States, use the appropriate international...
Installation Manual
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The SURFboard cable modem is authorized by the SURFboard cable modem. ! When the SURFboard cable modem is authorized to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, symbol rate, and forward error correction (... equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM signals that are only attainable with the CMTS and is powered on the network and automatically configures itself with parameters received from the CMTS or headend. SURFboard Cable Modem Installation Manual Establishes ...
The SURFboard cable modem is authorized by the SURFboard cable modem. ! When the SURFboard cable modem is authorized to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, symbol rate, and forward error correction (... equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM signals that are only attainable with the CMTS and is powered on the network and automatically configures itself with parameters received from the CMTS or headend. SURFboard Cable Modem Installation Manual Establishes ...
Installation Manual
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... the local area network). SURFboard Cable Modem Installation Manual Monitor the cable modem and data signals ! When the Standby button is activated, all other LEDs turn off. The LEDs and Standby button are illustrated in Figure 2-2: Figure 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front...
... the local area network). SURFboard Cable Modem Installation Manual Monitor the cable modem and data signals ! When the Standby button is activated, all other LEDs turn off. The LEDs and Standby button are illustrated in Figure 2-2: Figure 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front...
Installation Manual
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... upstream channel is transferring data. The network connection is powered on. 3 Receive Scanning for a receive (downstream) channel connection. The cable modem is acquired. 6 PC/ Transmitting or receiving data. During normal operation, the Power, Receive, Send, and Online lights are off.... button and the light is on indicating the Internet service is connected to the Local Area Network remain active. SURFboard Cable Modem Installation Manual The Standby button offers added Internet security. Overview 2-3 Key Item When Flashing When On 2 Power Startup diagnostics ...
... upstream channel is transferring data. The network connection is powered on. 3 Receive Scanning for a receive (downstream) channel connection. The cable modem is acquired. 6 PC/ Transmitting or receiving data. During normal operation, the Power, Receive, Send, and Online lights are off.... button and the light is on indicating the Internet service is connected to the Local Area Network remain active. SURFboard Cable Modem Installation Manual The Standby button offers added Internet security. Overview 2-3 Key Item When Flashing When On 2 Power Startup diagnostics ...
Installation Manual
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SURFboard Cable Modem Installation Manual 2-4 Overview Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3: Figure 2-3 Rear-panel connections and LEDs ETHERNET USB 1 2 3 CABLE CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel...
SURFboard Cable Modem Installation Manual 2-4 Overview Rear Panel The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3: Figure 2-3 Rear-panel connections and LEDs ETHERNET USB 1 2 3 CABLE CUSTOMER S/N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID: ABCDEF012345 USB CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel...
Installation Manual
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... CC C H FC MA C ID : A BC DEF012345 U SB C PE MAC ID :ABD CE F012345 Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable modem models and checking their operation. Postpone SURFboard cable modem installation until there is no risk of thunderstorm or lightning activity in the area. SURFboard Cable Modem Installation Manual To complete the installation, you must: !
... CC C H FC MA C ID : A BC DEF012345 U SB C PE MAC ID :ABD CE F012345 Section 3 Installation and Operation This section provides instructions for cabling all SURFboard cable modem models and checking their operation. Postpone SURFboard cable modem installation until there is no risk of thunderstorm or lightning activity in the area. SURFboard Cable Modem Installation Manual To complete the installation, you must: !
Installation Manual
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... in BIOS. SURFboard Cable Modem Installation Manual 3-2 Installation and Operation Before You Begin Before you are installing a single user or a multiple user configuration. The SURFboard cable modem does not support Legacy USB architecture. Verify that are not included with the SURFboard cable modem: 75-ohm coaxial TV cable with F-type connectors Required to connect the SURFboard cable modem to the nearest cable outlet Laptop or...
... in BIOS. SURFboard Cable Modem Installation Manual 3-2 Installation and Operation Before You Begin Before you are installing a single user or a multiple user configuration. The SURFboard cable modem does not support Legacy USB architecture. Verify that are not included with the SURFboard cable modem: 75-ohm coaxial TV cable with F-type connectors Required to connect the SURFboard cable modem to the nearest cable outlet Laptop or...
Installation Manual
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... solid green when the download is locked. # ONLINE flashes while the cable modem downloads configuration data and changes to the cable outlet or splitter (Always make the wall connection first). SURFboard Cable Modem Installation Manual This turns the SURFboard cable modem on the cable modem and the electrical outlet. To install the SURFboard cable modem for a single user: 1 Be sure the subscriber's computer is on...
... solid green when the download is locked. # ONLINE flashes while the cable modem downloads configuration data and changes to the cable outlet or splitter (Always make the wall connection first). SURFboard Cable Modem Installation Manual This turns the SURFboard cable modem on the cable modem and the electrical outlet. To install the SURFboard cable modem for a single user: 1 Be sure the subscriber's computer is on...
Installation Manual
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...or Windows Me," on page 3-18 # "Configuring for TCP/IP in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the USB port on your computer. Ethernet users do not.... For information, check our website http://www.motorola.com/broadband. 3-4 Installation and Operation # If an error occurs: When During power up USB. 7 Configure TCP/IP using the USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is lost, the RECEIVE LED goes...
...or Windows Me," on page 3-18 # "Configuring for TCP/IP in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the USB port on your computer. Ethernet users do not.... For information, check our website http://www.motorola.com/broadband. 3-4 Installation and Operation # If an error occurs: When During power up USB. 7 Configure TCP/IP using the USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is lost, the RECEIVE LED goes...
Installation Manual
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... for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is complete before you plug in the USB cable. SURFboard Cable Modem Installation Manual These files may already be on the PC or you connect the cable modem to the PC. 2 Be sure the disc load activity is inserted in your...
... for Windows 98 To set up a USB driver for Windows 98: 1 Be sure the SURFboard Cable Modem CD-ROM is complete before you plug in the USB cable. SURFboard Cable Modem Installation Manual These files may already be on the PC or you connect the cable modem to the PC. 2 Be sure the disc load activity is inserted in your...