User Guide
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... Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... a SURFboard cable modem, we recommend using the Installation Assistant application. In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address...
... a SURFboard cable modem, we recommend using the Installation Assistant application. In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address...
User Guide
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... set up your computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me...
... set up your computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me...
User Guide
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...Exit 25 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98, or Windows Me" on the Network window. If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14...OK again. When you complete TCP/IP configuration, go to the cable modem. 11 Click Properties. The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to "Verifying the IP Address in Windows 95, 98, or ...
...Exit 25 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98, or Windows Me" on the Network window. If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14...OK again. When you complete TCP/IP configuration, go to the cable modem. 11 Click Properties. The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to "Verifying the IP Address in Windows 95, 98, or ...
User Guide
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... Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. X Home Print Exit 29 SB5100 Series Cable Modem User Guide When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000, continued License 10 On the Local Area Connection number Properties...
... Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. X Home Print Exit 29 SB5100 Series Cable Modem User Guide When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000, continued License 10 On the Local Area Connection number Properties...
User Guide
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When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to close the Local Area Connection Properties window. X Home Print Exit 35 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38.
When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to close the Local Area Connection Properties window. X Home Print Exit 35 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38.
User Guide
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Perform the appropriate procedure for you Windows version: • "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. X Home Print Exit 36 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address.
Perform the appropriate procedure for you Windows version: • "Verifying the IP Address in Windows 95, Windows 98, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. X Home Print Exit 36 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address.
User Guide
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X Home Print Exit 37 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in the image above. If after the system displays an IP address. A window similar to the example at top left is displayed. 4 Select your service provider. In Windows 98, if autoconfiguration is displayed. 3 Type...
X Home Print Exit 37 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in the image above. If after the system displays an IP address. A window similar to the example at top left is displayed. 4 Select your service provider. In Windows 98, if autoconfiguration is displayed. 3 Type...
User Guide
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... the Windows Desktop, click Start. 2 Select Run. If an Autoconfiguration IP Address is displayed. 4 Type ipconfig and press ENTER to display your IP address. A window like the window at upper left , there is displayed. 3 Type cmd and click OK. X Home Print Exit 38 SB5100 Series Cable Modem User Guide The Run window is an incorrect connection between your...
... the Windows Desktop, click Start. 2 Select Run. If an Autoconfiguration IP Address is displayed. 4 Type ipconfig and press ENTER to display your IP address. A window like the window at upper left , there is displayed. 3 Type cmd and click OK. X Home Print Exit 38 SB5100 Series Cable Modem User Guide The Run window is an incorrect connection between your...
User Guide
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If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER. X Home Print Exit 39 SB5100 Series Cable Modem User Guide If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help.
If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER. X Home Print Exit 39 SB5100 Series Cable Modem User Guide If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help.
User Guide
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... are off . If you need an IP address. Hand-tighten if necessary. Follow the instructions in Windows 2000 or Windows XP" on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide If you have cable TV, check that the USB or Ethernet cable is properly connected to the cable modem and your TV is working and... data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 44. Note the first light from Windows XP" on page 38. Check the IP address.
... are off . If you need an IP address. Hand-tighten if necessary. Follow the instructions in Windows 2000 or Windows XP" on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide If you have cable TV, check that the USB or Ethernet cable is properly connected to the cable modem and your TV is working and... data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 44. Note the first light from Windows XP" on page 38. Check the IP address.
User Guide
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... speeds up to 100 Mbps. F-type connector A connector used type of local area network (LAN). X Home Print Exit 64 SB5100 Series Cable Modem User Guide The shield minimizes electrical and radio frequency interference. The CableLabs Data-Over-Cable Service Interface Specification defines interface standards for a computer or device on the destination IP address. A DOCSIS cable modem downloads its configuration...
... speeds up to 100 Mbps. F-type connector A connector used type of local area network (LAN). X Home Print Exit 64 SB5100 Series Cable Modem User Guide The shield minimizes electrical and radio frequency interference. The CableLabs Data-Over-Cable Service Interface Specification defines interface standards for a computer or device on the destination IP address. A DOCSIS cable modem downloads its configuration...
Installation Manual
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... 3-27 Verifying an IP Address in Windows 2000 and Windows XP 3-29 Renewing an IP Address...3-31 Installing Multiple Users ...3-31 Removing the USB Driver...3-33 Removing the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
... 3-27 Verifying an IP Address in Windows 2000 and Windows XP 3-29 Renewing an IP Address...3-31 Installing Multiple Users ...3-31 Removing the USB Driver...3-33 Removing the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Installation Manual
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... avoid damaging them. This turns the SURFboard cable modem on the cable modem and the electrical outlet. Configuration data includes the DHCP server IP address, configuration, and time and date stamp. Connect the other end of the coaxial cable to power up the first time because the SURFboard cable modem must find and lock on the cable modem. Hand-tighten the connectors to...
... avoid damaging them. This turns the SURFboard cable modem on the cable modem and the electrical outlet. Configuration data includes the DHCP server IP address, configuration, and time and date stamp. Connect the other end of the coaxial cable to power up the first time because the SURFboard cable modem must find and lock on the cable modem. Hand-tighten the connectors to...
Installation Manual
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... information, check our website http://www.motorola.com/broadband. Connect the other end to set up During normal operation What occurs Specific LEDs are off . Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end... to off . Ethernet users do not need to the Ethernet jack on errors, refer to off . The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is off ...
... information, check our website http://www.motorola.com/broadband. Connect the other end to set up During normal operation What occurs Specific LEDs are off . Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end... to off . Ethernet users do not need to the Ethernet jack on errors, refer to off . The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is off ...
Installation Manual
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... Desktop, click Start. If TCP/IP is assigned automatically during the TCP/IP configuration process. The SURFboard cable modem contains all required software. 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. The pop-up menu is...
... Desktop, click Start. If TCP/IP is assigned automatically during the TCP/IP configuration process. The SURFboard cable modem contains all required software. 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer for TCP/IP (a software protocol for communication between computers) and check for an IP address. The pop-up menu is...
Installation Manual
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SURFboard Cable Modem Installation Manual If there is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to restart the computer and then click OK ... Operation 10 Click TCP/IP on page 3-27. When you complete TCP/IP configuration, go to the cable modem. 11 Click Properties. The TCP/IP Properties window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to "Verifying an IP Address in Windows 95, Windows...
SURFboard Cable Modem Installation Manual If there is displayed: 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to restart the computer and then click OK ... Operation 10 Click TCP/IP on page 3-27. When you complete TCP/IP configuration, go to the cable modem. 11 Click Properties. The TCP/IP Properties window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to "Verifying an IP Address in Windows 95, Windows...
Installation Manual
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3-24 Installation and Operation The Local Area Connection number Properties window is re-displayed: 10 On the Local Area Connection number Properties window, ensure that the box next to Internet Protocol (TCP/IP) is displayed: 12 Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected. The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. SURFboard Cable Modem Installation Manual
3-24 Installation and Operation The Local Area Connection number Properties window is re-displayed: 10 On the Local Area Connection number Properties window, ensure that the box next to Internet Protocol (TCP/IP) is displayed: 12 Ensure that Obtain IP address automatically and Obtain DNS server address automatically are selected. The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. SURFboard Cable Modem Installation Manual
Installation Manual
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... the Network and Internet Connections window. 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6. SURFboard Cable Modem Installation Manual Skip to display the LAN or High-speed Internet connections. The display varies, depending on page 3-29. Installation and Operation ...3-25 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when prompted to "Verifying an IP Address in Windows 2000 or Windows XP" on your Windows XP view options...
... the Network and Internet Connections window. 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6. SURFboard Cable Modem Installation Manual Skip to display the LAN or High-speed Internet connections. The display varies, depending on page 3-29. Installation and Operation ...3-25 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when prompted to "Verifying an IP Address in Windows 2000 or Windows XP" on your Windows XP view options...
Installation Manual
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..., and the Run dialog box is displayed: SURFboard Cable Modem Installation Manual Instructions are correct, as shown in the illustration below: 11 Click OK to close the TCP/IP Properties window. 12 Click OK to verify an IP address. Verifying an IP Address in Windows 2000 and Windows XP on a ...On the Windows Desktop, click Start. When you complete the TCP/IP configuration, go to "Verifying an IP Address in Windows 95, Windows 98, and Windows Me To check the IP address on page 3-29 Verifying an IP Address The following sections describe how to close the Local Area Connection ...
..., and the Run dialog box is displayed: SURFboard Cable Modem Installation Manual Instructions are correct, as shown in the illustration below: 11 Click OK to close the TCP/IP Properties window. 12 Click OK to verify an IP address. Verifying an IP Address in Windows 2000 and Windows XP on a ...On the Windows Desktop, click Start. When you complete the TCP/IP configuration, go to "Verifying an IP Address in Windows 95, Windows 98, and Windows Me To check the IP address on page 3-29 Verifying an IP Address The following sections describe how to close the Local Area Connection ...