Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by mzheha on May 31st, 2014
Surfboard Sb6121 Ip Address What Is
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for...
Installation Guide - Page 4
...• Place this device on a stable surface.
• Avoid damaging the cable modem with liquids, such as described in the user documentation that is included with the device....main power supply circuit. Observe all safety precautions. If you operate this device. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document B
i Safety and Regulatory Information
IMPORTANT ...
Installation Guide - Page 5
... Service for help.
Refer all servicing to qualified service personnel.
• This device should not be used in particular, specifies that exceeds 40º C.
SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Operation is provided to correct the interference by Motorola for your residential or commercial waste. SAVE THESE INSTRUCTIONS
Note to...
Installation Guide - Page 6
... distance between the radiator and your body. In Canada, RLAN devices are allocated as primary users (meaning they have priority) of the Industry Canada Rules. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document The availability of 20 cm (8 inches) between the antenna and any other antenna or transmitter except those already...
Installation Guide - Page 7
... to the Internet and other online services. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and safety information for the SB6121
Provides basic information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. This guide...
Installation Guide - Page 9
...: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for...
Installation Guide - Page 11
...-bit value that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider.
Installation Guide - Page 16
... and Sharing Center to
display the Internet Protocol Properties window. 8. Type www.motorola.com in the Address bar. Configuring TCP/IP for your computer. 2. Right-click the network connection for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and...
Installation Guide - Page 17
.... Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Click Start and then click Settings. 2. Vista may prompt you see the prompt, User Account Control --
When you complete the TCP/IP configuration, go to Verifying the IP Address for Windows XP. Double-click Network and...
Installation Guide - Page 18
... or an improper connection between your computer and the SB6121. Click Accessories. 4. Click Accessories. 4. If an Auto-configuration IP address is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document Verifying the IP Address for Windows Vista
1. The Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255...
Installation Guide - Page 19
Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document A valid IP address should appear indicating that Internet access is available.
3. Open a command prompt window. Type ipconfig /renew and press Enter. Connecting to open a command prompt window.
2.
Type ...
Installation Guide - Page 20
... to the original factory settings. The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. You can also reset the modem configuration back to your cable modem.
Open any web browser on . Press Enter. B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration...
Installation Guide - Page 22
... the Ethernet cable is properly connected to its original factory settings if the cable modem is not functioning properly. Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
16
Uncontrolled Document Follow the steps for verifying the IP address for further assistance. B
A
Troubleshooting
If the solutions listed here do not solve your problem...
Installation Guide - Page 23
... acquired
Downstream channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document
Installation Guide - Page 24
... Document If you transfer the Software, you must at the same time transfer the Product and all copies of this License. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II...
Installation Guide - Page 25
...GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with the Software. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks ...logos affixed to conflict of the Product for this License. U.S. Because it addresses are governed by Motorola to which result from normal wear and tear under...
Quick Reference Guide - Page 1
... Contents
Quick Reference Guide
Table of installing, configuring, and troubleshooting the Motorola SB6121 modem. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV).
This increases ...Introduction
Motorola's DOCSIS 3.0 Modem includes a number of 120 Mbps. Quick Reference Guide - IPv6 greatly expands the number of Internet addresses that operators may use.
Quick Reference Guide - Page 2
... a Cat 5 Ethernet cable. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector...
Quick Reference Guide - Page 4
... the Motorola SB6121:
1. LEDs and Error conditions
Light
RECIEVE
SEND
ONLINE POWER
Turns off . IP registration was lost. Verify the power connection. Technical Operations Academy
Page 4 of steps when first connected to visually determine if channel bonding and Gigabit Ethernet is disabled via
DOCSIS® configuration file. IP registration was unsuccessful. Modem processing...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
