Troubleshooting Guide
Page 6
...printer. 3 Check the connection between the option and the printer. 6 MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see the hardware setup documentation that the quality of the telephone line connection. • Increase the fax scan resolution, if possible. MAKE SURE THE SHORTCUT... or when you are possible solutions. Solving option problems Option does not operate correctly or quits after it . Received fax has poor print quality These are possible solutions. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off . Ask the ...
...printer. 3 Check the connection between the option and the printer. 6 MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see the hardware setup documentation that the quality of the telephone line connection. • Increase the fax scan resolution, if possible. MAKE SURE THE SHORTCUT... or when you are possible solutions. Solving option problems Option does not operate correctly or quits after it . Received fax has poor print quality These are possible solutions. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off . Ask the ...
Troubleshooting Guide
Page 8
...the printer on sequence, and then the Configuration menu appears. 5 On the display, touch repeatedly until Print Quality Pages appears. 6 Touch Print Quality Pages. The print quality test pages print. 7 Touch Exit Config Menu. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches ...in the long-edge orientation. Blank pages The printer may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to...
...the printer on sequence, and then the Configuration menu appears. 5 On the display, touch repeatedly until Print Quality Pages appears. 6 Touch Print Quality Pages. The print quality test pages print. 7 Touch Exit Config Menu. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches ...in the long-edge orientation. Blank pages The printer may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to...
Troubleshooting Guide
Page 11
...color? Contact Customer Support. Toner rubs off These are possible solutions. IS THERE TONER IN THE PAPER PATH? Transparency print quality is a method of red, green, or blue needed to print? Red, green, and blue light can be replaced separately. RGB color is poor CHECK THE TRANSPARENCIES Use only ... : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the Quality menu can be replaced at the same time. The black photoconductor can be printed? For more of colors observed in nature. For example, it is color specified in the tray....
...color? Contact Customer Support. Toner rubs off These are possible solutions. IS THERE TONER IN THE PAPER PATH? Transparency print quality is a method of red, green, or blue needed to print? Red, green, and blue light can be replaced separately. RGB color is poor CHECK THE TRANSPARENCIES Use only ... : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the Quality menu can be replaced at the same time. The black photoconductor can be printed? For more of colors observed in nature. For example, it is color specified in the tray....
User's Guide
Page 8
... and other held jobs from a Macintosh computer 100 Printing from a USB flash memory device 101 Printing information pages...103 Printing a menu settings page ...103 Printing a network setup page ...103 Printing a directory list ...103 Printing the print quality test pages ...103 Canceling a print job...104 Canceling a print job from the control panel 104 Canceling a print job from the Windows taskbar 104 Canceling...
... and other held jobs from a Macintosh computer 100 Printing from a USB flash memory device 101 Printing information pages...103 Printing a menu settings page ...103 Printing a network setup page ...103 Printing a directory list ...103 Printing the print quality test pages ...103 Canceling a print job...104 Canceling a print job from the control panel 104 Canceling a print job from the Windows taskbar 104 Canceling...
User's Guide
Page 12
...send or receive a fax...238 Can send but not receive faxes ...240 Can receive but not send faxes ...240 Received fax has poor print quality ...240 Blocking junk faxes...241 Solving option problems...241 Option does not operate correctly or quits after it is installed 241 Drawers ...242 Finisher......243 Paper frequently jams...243 Paper jam message remains after jam is cleared 243 Print jobs are not routed to the booklet-maker bin 243 Page that jammed does not reprint after you clear the jam 244 Solving print quality problems...245 Isolating print quality problems ...245 Blank pages...245 12
...send or receive a fax...238 Can send but not receive faxes ...240 Can receive but not send faxes ...240 Received fax has poor print quality ...240 Blocking junk faxes...241 Solving option problems...241 Option does not operate correctly or quits after it is installed 241 Drawers ...242 Finisher......243 Paper frequently jams...243 Paper jam message remains after jam is cleared 243 Print jobs are not routed to the booklet-maker bin 243 Page that jammed does not reprint after you clear the jam 244 Solving print quality problems...245 Isolating print quality problems ...245 Blank pages...245 12
User's Guide
Page 13
... Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266...
... Toner fog or background shading appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266...
User's Guide
Page 43
...require a longer conditioning period. For papers heavier than 182 x 257 mm (7.2 x 10.1 in paper affects both print quality and the ability of paper. Fiber content Most high-quality xerographic paper is too rough, toner cannot fuse to 58 lb bond) grain long. Note: Duplex is recommended....affect paper handling. 43 Storing paper unwrapped in hot, humid, cold, or dry conditions, even in fewer paper feeding problems and better print quality. This content provides the paper with a high degree of the paper. Leave paper in its performance. Curl Curl is recommended. Paper...
...require a longer conditioning period. For papers heavier than 182 x 257 mm (7.2 x 10.1 in paper affects both print quality and the ability of paper. Fiber content Most high-quality xerographic paper is too rough, toner cannot fuse to 58 lb bond) grain long. Note: Duplex is recommended....affect paper handling. 43 Storing paper unwrapped in hot, humid, cold, or dry conditions, even in fewer paper feeding problems and better print quality. This content provides the paper with a high degree of the paper. Leave paper in its performance. Curl Curl is recommended. Paper...
User's Guide
Page 44
...or releasing hazardous emissions. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by the resin in the same source; This information is usually indicated on these requirements; To help avoid jams and poor print quality: • Always use new, ...undamaged paper. • Before loading paper, know the recommended print side of recycled office paper produced specifically for use in the US fed as...
...or releasing hazardous emissions. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by the resin in the same source; This information is usually indicated on these requirements; To help avoid jams and poor print quality: • Always use new, ...undamaged paper. • Before loading paper, know the recommended print side of recycled office paper produced specifically for use in the US fed as...
User's Guide
Page 47
...8226; We recommend Lexmark part number 12A8240 for use labels with the manufacturer or vendor to verify that label adhesives, face sheet (printable stock), and topcoats can withstand temperatures up to 105 g/m2 (28 lb bond) weight for laser printers. Print quality and durability depend on... the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the labels being considered for laser printers.
...8226; We recommend Lexmark part number 12A8240 for use labels with the manufacturer or vendor to verify that label adhesives, face sheet (printable stock), and topcoats can withstand temperatures up to 105 g/m2 (28 lb bond) weight for laser printers. Print quality and durability depend on... the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the labels being considered for laser printers.
User's Guide
Page 48
...• Do not store anything on top of the label. • Be sure adhesive backing does not reach to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is heavy, single-ply...of the perforations, or between 40 and 60%. • Store paper in a temperature range of paper they support. Partial sheets may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to 75°F) with exposed adhesive. • Do not...
...• Do not store anything on top of the label. • Be sure adhesive backing does not reach to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is heavy, single-ply...of the perforations, or between 40 and 60%. • Store paper in a temperature range of paper they support. Partial sheets may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to 75°F) with exposed adhesive. • Do not...
User's Guide
Page 103
.... 2 On the home screen, touch . 3 Touch Reports. 4 Touch repeatedly until Print Quality Pages appears. 5 Touch Print Quality Pages. The print quality test pages print. 6 Touch Exit Config Menu. 103 Printing information pages Printing a menu settings page Print a menu settings page to review the current menu settings and to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the...
.... 2 On the home screen, touch . 3 Touch Reports. 4 Touch repeatedly until Print Quality Pages appears. 5 Touch Print Quality Pages. The print quality test pages print. 6 Touch Exit Config Menu. 103 Printing information pages Printing a menu settings page Print a menu settings page to review the current menu settings and to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the...
User's Guide
Page 145
...Specifies how the text and graphics are mostly text or line art. • Photograph is used when the document is a high-quality photograph or inkjet print • Text is used when the document is mostly text. A numeric entry field is the factory default setting. Lightens or darkens...assumes binding along the short edge of content that is being scanned Note: Letter is the factory default setting. A higher resolution gives greater print quality, but it increases the fax transmission time for landscape orientation). • Short edge assumes binding along the long edge of the page (...
...Specifies how the text and graphics are mostly text or line art. • Photograph is used when the document is a high-quality photograph or inkjet print • Text is used when the document is mostly text. A numeric entry field is the factory default setting. Lightens or darkens...assumes binding along the short edge of content that is being scanned Note: Letter is the factory default setting. A higher resolution gives greater print quality, but it increases the fax transmission time for landscape orientation). • Short edge assumes binding along the long edge of the page (...
User's Guide
Page 201
... to clear the message and continue printing. • Order a replacement waste toner box immediately. 82 Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. ...• Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near ...
... to clear the message and continue printing. • Order a replacement waste toner box immediately. 82 Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. ...• Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near ...
User's Guide
Page 203
...supplies. The Device Status Page appears. Store supplies right side up in their original packing until you are ready to maintain optimum print quality. Printing a menu settings page Print a menu settings page to review the current menu settings and to the same network as the printer. 1 Open a Web ...browser. 2 In the address bar, type the IP address of supplies A message appears on the home screen, print a menu settings page to : • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty...
...supplies. The Device Status Page appears. Store supplies right side up in their original packing until you are ready to maintain optimum print quality. Printing a menu settings page Print a menu settings page to review the current menu settings and to the same network as the printer. 1 Open a Web ...browser. 2 In the address bar, type the IP address of supplies A message appears on the home screen, print a menu settings page to : • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty...
User's Guide
Page 210
12 Close Door E. 13 Remove all paper from the printer paper path. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door E (front door) 4 Printhead lens cleaner 210 Visit www.lexmark.com/recycling to learn how to recycle the waste toner box.
12 Close Door E. 13 Remove all paper from the printer paper path. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door E (front door) 4 Printhead lens cleaner 210 Visit www.lexmark.com/recycling to learn how to recycle the waste toner box.
User's Guide
Page 220
... or finishers, need to be removed from the printer. Recycling Lexmark products To return Lexmark products to a new location, all media handling options must be shipped to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle. 2 Follow the instructions on its scanner shelf. 220.... 5 Close the scanner cover. therefore, it requires two people to avoid damage. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open ...
... or finishers, need to be removed from the printer. Recycling Lexmark products To return Lexmark products to a new location, all media handling options must be shipped to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle. 2 Follow the instructions on its scanner shelf. 220.... 5 Close the scanner cover. therefore, it requires two people to avoid damage. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open ...
User's Guide
Page 240
... phone to ring before the printer answers in the paper tray(s)? Can receive but not receive faxes These are possible solutions. Received fax has poor print quality These are possible solutions. Ask the person who sent you the fax to: • Check that you have been a problem with the... quality of times you want to put the printer in the tray(s). Is the toner low? 88 toner low appears when the toner is set up ...
... phone to ring before the printer answers in the paper tray(s)? Can receive but not receive faxes These are possible solutions. Received fax has poor print quality These are possible solutions. Ask the person who sent you the fax to: • Check that you have been a problem with the... quality of times you want to put the printer in the tray(s). Is the toner low? 88 toner low appears when the toner is set up ...
User's Guide
Page 245
... Config Menu. You may need to be serviced. or A4-size paper in the tray in the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- Blank pages The printer may have a printer part that requires adjustment... or replacement. For more information, contact Customer Support. 245 Solving print quality problems The information in the long-edge orientation. 3 From the keypad, hold down and while turning the printer on sequence, and then...
... Config Menu. You may need to be serviced. or A4-size paper in the tray in the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- Blank pages The printer may have a printer part that requires adjustment... or replacement. For more information, contact Customer Support. 245 Solving print quality problems The information in the long-edge orientation. 3 From the keypad, hold down and while turning the printer on sequence, and then...
User's Guide
Page 252
... is color specified in a document to be used to produce a large range of colors observed in the Quality menu can be printed in various amounts to produce a certain color. For more information, see the software program Help topics. What is CMYK ...Type setting Load transparencies, and make sure the Paper Type setting is set to reproduce a particular color. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). Transparency print quality is poor Check the transparencies Use only transparencies recommended by indicating the amount of cyan, magenta, yellow, and black...
... is color specified in a document to be used to produce a large range of colors observed in the Quality menu can be printed in various amounts to produce a certain color. For more information, see the software program Help topics. What is CMYK ...Type setting Load transparencies, and make sure the Paper Type setting is set to reproduce a particular color. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). Transparency print quality is poor Check the transparencies Use only transparencies recommended by indicating the amount of cyan, magenta, yellow, and black...
User's Guide
Page 267
... display is blank 232 display shows only diamonds 232 display, control panel 19 adjusting brightness and contrast 225 documents, printing from Macintosh 99 from one size to another 57 improving copy quality 66 making a fax lighter or darker 86 sending a fax at a scheduled time 87 sending using the computer... can receive but not send faxes 240 can send but not receive faxes 240 cannot send or receive a fax 238 received fax has poor print quality 240 faxing canceling a fax job 87, 88 changing resolution 86 choosing a fax connection 74 creating shortcuts using the Embedded Web Server 84 creating...
... display is blank 232 display shows only diamonds 232 display, control panel 19 adjusting brightness and contrast 225 documents, printing from Macintosh 99 from one size to another 57 improving copy quality 66 making a fax lighter or darker 86 sending a fax at a scheduled time 87 sending using the computer... can receive but not send faxes 240 can send but not receive faxes 240 cannot send or receive a fax 238 received fax has poor print quality 240 faxing canceling a fax job 87, 88 changing resolution 86 choosing a fax connection 74 creating shortcuts using the Embedded Web Server 84 creating...
