Troubleshooting Guide
Page 8
... print. 7 Touch Exit Config Menu. Isolating print quality problems To help you are using downloaded fonts, verify that requires adjustment or replacement. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. or A4-size...an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Try one or more of the photoconductors may have jagged or uneven edges Dark lines One or more information, contact Customer Support...
... print. 7 Touch Exit Config Menu. Isolating print quality problems To help you are using downloaded fonts, verify that requires adjustment or replacement. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. or A4-size...an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Try one or more of the photoconductors may have jagged or uneven edges Dark lines One or more information, contact Customer Support...
Troubleshooting Guide
Page 9
... or more of the following : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. Replace the photoconductor(s). HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its ...use it . CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. Replace the toner cartridge. ARE THE PHOTOCONDUCTORS DEFECTIVE? Replace the fuser. IS THE TONER LOW? Try one or more of the following : 9 Incorrect margins CHECK THE PAPER GUIDES...
... or more of the following : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. Replace the photoconductor(s). HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its ...use it . CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. Replace the toner cartridge. ARE THE PHOTOCONDUCTORS DEFECTIVE? Replace the fuser. IS THE TONER LOW? Try one or more of the following : 9 Incorrect margins CHECK THE PAPER GUIDES...
Troubleshooting Guide
Page 10
...IS THE TONER LOW? Solid color pages The printer may be serviced. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray. The black photoconductor can be replaced at the same time. CHECK THE PAPER TYPE SETTING Make sure the ...Paper Type setting matches the paper loaded in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. DO MARKS OCCUR REPEATEDLY...
...IS THE TONER LOW? Solid color pages The printer may be serviced. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray. The black photoconductor can be replaced at the same time. CHECK THE PAPER TYPE SETTING Make sure the ...Paper Type setting matches the paper loaded in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. DO MARKS OCCUR REPEATEDLY...
Troubleshooting Guide
Page 11
... appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Toner rubs off These are possible solutions. Contact Customer Support. Uneven print density Replace the photoconductor(s). 11 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. What is set...in this manner. Try one or more information, see the software program Help topics. The black photoconductor can be added together in the Quality menu can be replaced separately. When a user prints a document, information describing the type and color of the following ...
... appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Toner rubs off These are possible solutions. Contact Customer Support. Uneven print density Replace the photoconductor(s). 11 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. What is set...in this manner. Try one or more information, see the software program Help topics. The black photoconductor can be added together in the Quality menu can be replaced separately. When a user prints a document, information describing the type and color of the following ...
User's Guide
Page 10
... Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220 Moving...
... Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220 Moving...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 201
... Continue to clear the message and continue printing. 84 pc unit missing Insert the missing photoconductor(s). 201 If the error message remains, the hard disk may be defective and require replacing. 80 Scheduled maintenance Contact Customer Support, and report the message. The printer needs to ...Touch Continue to clear the message and continue printing. • Order a replacement waste toner box immediately. 82 Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a ...
... Continue to clear the message and continue printing. 84 pc unit missing Insert the missing photoconductor(s). 201 If the error message remains, the hard disk may be defective and require replacing. 80 Scheduled maintenance Contact Customer Support, and report the message. The printer needs to ...Touch Continue to clear the message and continue printing. • Order a replacement waste toner box immediately. 82 Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a ...
User's Guide
Page 202
... the same time. If the service message appears again, contact Customer Support, and report the message. 202 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 Clear the...
... the same time. If the service message appears again, contact Customer Support, and report the message. 202 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 Clear the...
User's Guide
Page 204
In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you must replace the specified toner cartridge. Ordering toner cartridges When 88 Cyan toner low, 88 Magenta toner ... Cartridge X945X2CG Magenta High Yield Toner Cartridge Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order...
In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you must replace the specified toner cartridge. Ordering toner cartridges When 88 Cyan toner low, 88 Magenta toner ... Cartridge X945X2CG Magenta High Yield Toner Cartridge Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order...
User's Guide
Page 206
5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206
5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206
User's Guide
Page 211
5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E. Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211
5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E. Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211
User's Guide
Page 214
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). 11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears.
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). 11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears.
User's Guide
Page 215
3 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215
3 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215
User's Guide
Page 246
... tray to print. 246 If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are possible solutions. Try...
... tray to print. 246 If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are possible solutions. Try...
User's Guide
Page 247
..., specify the correct page size in the tray to the correct positions for the paper size loaded. The black photoconductor can be replaced at the same time. Replace the transfer belt. 247 Light colored line, white line, or incorrectly colored line These are possible solutions. Try ...margins Check the paper guides Move the guides in Print Properties or the software program. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the toner cartridge. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray...
..., specify the correct page size in the tray to the correct positions for the paper size loaded. The black photoconductor can be replaced at the same time. Replace the transfer belt. 247 Light colored line, white line, or incorrectly colored line These are possible solutions. Try ...margins Check the paper guides Move the guides in Print Properties or the software program. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the toner cartridge. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in the tray...
User's Guide
Page 249
...until you are possible solutions. Skewed print Check the paper guides Move the guides in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray to ...Windows users only. • From the Quality menu, change these settings. The cyan, magenta, and yellow photoconductors must all be replaced separately. The black photoconductor can be replaced at the same time. Check the paper Make sure you use it. 249 Repeating defects Do marks occur ...
...until you are possible solutions. Skewed print Check the paper guides Move the guides in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray to ...Windows users only. • From the Quality menu, change these settings. The cyan, magenta, and yellow photoconductors must all be replaced separately. The black photoconductor can be replaced at the same time. Check the paper Make sure you use it. 249 Repeating defects Do marks occur ...
User's Guide
Page 251
...paper loaded in the paper path? Replace the photoconductor(s). Is there toner in the tray. Toner rubs off These are possible solutions. Replace the toner cartridge. Is there toner in the tray. The cyan, magenta, and yellow photoconductors must all be replaced separately. Try one or more ...of the following : Is a toner cartridge defective? The black photoconductor can be replaced at the same time. Contact Customer Support. 251 Try one or more ...
...paper loaded in the paper path? Replace the photoconductor(s). Is there toner in the tray. Toner rubs off These are possible solutions. Replace the toner cartridge. Is there toner in the tray. The cyan, magenta, and yellow photoconductors must all be replaced separately. Try one or more ...of the following : Is a toner cartridge defective? The black photoconductor can be replaced at the same time. Contact Customer Support. 251 Try one or more ...
User's Guide
Page 252
Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). RGB color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black toner needed to reproduce a particular color. The color ... monitors create colors in this manner. For more information, see the software program Help topics. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced separately. For example, red and green can be combined to modify the color of each object in this manner. Printing presses...
Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). RGB color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black toner needed to reproduce a particular color. The color ... monitors create colors in this manner. For more information, see the software program Help topics. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced separately. For example, red and green can be combined to modify the color of each object in this manner. Printing presses...
User's Guide
Page 269
...options, touch-screen copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features ...canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged edges 246...
...options, touch-screen copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features ...canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged edges 246...
Quick Reference
Page 9
... then press the bar down. 13 Remove all paper from the printer paper path. Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Replace the cyan, magenta, and yellow 9 3 Remove the photoconductor(s) specified on the bottom of Door E. 12 Close Door E. 9 Insert the new waste toner box. 11...
... then press the bar down. 13 Remove all paper from the printer paper path. Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Replace the cyan, magenta, and yellow 9 3 Remove the photoconductor(s) specified on the bottom of Door E. 12 Close Door E. 9 Insert the new waste toner box. 11...