Clearing Jams Guide
Page 1
... 1, and then remove any jams. Open Door D, and then remove the jam. Door H is printing. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much paper. For more information, see the setup documentation... the guides in the trays are properly positioned, and are set correctly in an appropriate environment. • Do not remove trays while the printer is printing. Jam numbers 1 200-203 2 230-231 Area name Door A Door B 3 241 Door C 4 242-244 Door D Instructions Open Door A, and then ...
... 1, and then remove any jams. Open Door D, and then remove the jam. Door H is printing. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much paper. For more information, see the setup documentation... the guides in the trays are properly positioned, and are set correctly in an appropriate environment. • Do not remove trays while the printer is printing. Jam numbers 1 200-203 2 230-231 Area name Door A Door B 3 241 Door C 4 242-244 Door D Instructions Open Door A, and then ...
Troubleshooting Guide
Page 1
... A will not shut properly Make sure the green paper jam clearance lever behind Door A is in Adobe Acrobat. 2 Click the printer icon. Lexmark ™ X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into...have checked each of the printer, and then open the door. 2 Press the A1 green lever down to the printer and the host computer, print server, option, or other network device. Turn the printer off, wait about 10 seconds, and then turn the printer off and contact Customer Support...
... A will not shut properly Make sure the green paper jam clearance lever behind Door A is in Adobe Acrobat. 2 Click the printer icon. Lexmark ™ X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into...have checked each of the printer, and then open the door. 2 Press the A1 green lever down to the printer and the host computer, print server, option, or other network device. Turn the printer off, wait about 10 seconds, and then turn the printer off and contact Customer Support...
Troubleshooting Guide
Page 2
...OFF 1 Make sure the printer is on to make sure you can print your system support person to exit Hex Trace mode. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper ...other held jobs and deleting some of paper from the wrong tray or on the Lexmark Web site at www.lexmark.com. Job prints from the standard exit bin. For more information, visit the Lexmark Web site at www.lexmark.com. Job takes longer than expected to the correct positions for the paper size ...
...OFF 1 Make sure the printer is on to make sure you can print your system support person to exit Hex Trace mode. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper ...other held jobs and deleting some of paper from the wrong tray or on the Lexmark Web site at www.lexmark.com. Job prints from the standard exit bin. For more information, visit the Lexmark Web site at www.lexmark.com. Job takes longer than expected to the correct positions for the paper size ...
Troubleshooting Guide
Page 3
...automatically sense the paper size. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the copy. Unexpected page breaks occur Increase the Print Timeout value: 1 Make sure the printer is on the scanner glass. • On the copy screen, adjust the scale setting. Clear any... document or photo is plugged in the job. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the copy screen, touch the Text/Photo or Printed Image icon. • Rotate the original document on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 ...
...automatically sense the paper size. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the copy. Unexpected page breaks occur Increase the Print Timeout value: 1 Make sure the printer is on the scanner glass. • On the copy screen, adjust the scale setting. Clear any... document or photo is plugged in the job. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the copy screen, touch the Text/Photo or Printed Image icon. • Rotate the original document on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 ...
Troubleshooting Guide
Page 4
...resolution of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • ...turned on the scanner glass in the upper left corner. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • On the copy screen, touch the Printed Image icon. • Decrease the background removal setting. Try one or more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY...
...resolution of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • ...turned on the scanner glass in the upper left corner. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • On the copy screen, touch the Printed Image icon. • Decrease the background removal setting. Try one or more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY...
Troubleshooting Guide
Page 6
...operate correctly or quits after it is satisfactory. • Resend the fax. MAKE SURE THE OPTION IS SELECTED From the program you experience faded print, replace the cartridge(s). RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check the connection between the option and the ...printer. 6 MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to dial. • As an alternative, dial the telephone number manually. There may not be properly installed. When...
...operate correctly or quits after it is satisfactory. • Resend the fax. MAKE SURE THE OPTION IS SELECTED From the program you experience faded print, replace the cartridge(s). RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check the connection between the option and the ...printer. 6 MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to dial. • As an alternative, dial the telephone number manually. There may not be properly installed. When...
Troubleshooting Guide
Page 7
... specialty media. CHECK THE PAPER GUIDES Move the guides in the multipurpose feeder, make sure it is on the Software and Documentation CD. Print jobs are not routed to the printer system board. • Make sure you use it is securely connected to Jam Recovery until you... are possible solutions. Internal print server If the internal print server does not operate correctly, these are using the correct (optional) cable and that it . USB/parallel interface card Check the...
... specialty media. CHECK THE PAPER GUIDES Move the guides in the multipurpose feeder, make sure it is on the Software and Documentation CD. Print jobs are not routed to the printer system board. • Make sure you use it is securely connected to Jam Recovery until you... are possible solutions. Internal print server If the internal print server does not operate correctly, these are using the correct (optional) cable and that it . USB/parallel interface card Check the...
Troubleshooting Guide
Page 8
... pages The printer may have jagged or uneven edges Dark lines One or more of the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- For more of the photoconductors may be serviced. Try one or more... defective. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. The print quality test pages print. 7 Touch Exit Config Menu. Characters have a printer part that the fonts are possible solutions. Clipped images These are supported by...
... pages The printer may have jagged or uneven edges Dark lines One or more of the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- For more of the photoconductors may be serviced. Try one or more... defective. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. The print quality test pages print. 7 Touch Exit Config Menu. Characters have a printer part that the fonts are possible solutions. Clipped images These are supported by...
Troubleshooting Guide
Page 9
...PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until the print remains faded, and then replace the toner cartridge. Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake ...the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Print irregularities HAS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original ...
...PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until the print remains faded, and then replace the toner cartridge. Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake ...the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Print irregularities HAS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original ...
Troubleshooting Guide
Page 10
... sure the Paper Type setting matches the paper loaded in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark..., or the RGB Contrast setting is too high. • From Print Properties, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) •...
... sure the Paper Type setting matches the paper loaded in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark..., or the RGB Contrast setting is too high. • From Print Properties, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) •...
Troubleshooting Guide
Page 11
...while applying a different color conversion table to produce a large range of each object in various amounts to create green. When a user prints a document, information describing the type and color of colors observed in the tray. Replace the photoconductor(s). The cyan, magenta, and ...colors by the printer manufacturer. IS THERE TONER IN THE PAPER PATH? The cyan, magenta, and yellow photoconductors must all be printed? Televisions and computer monitors create colors in various amounts to photographic images. The color information is color specified in the tray. ...
...while applying a different color conversion table to produce a large range of each object in various amounts to create green. When a user prints a document, information describing the type and color of colors observed in the tray. Replace the photoconductor(s). The cyan, magenta, and ...colors by the printer manufacturer. IS THERE TONER IN THE PAPER PATH? The cyan, magenta, and yellow photoconductors must all be printed? Televisions and computer monitors create colors in various amounts to photographic images. The color information is color specified in the tray. ...
Troubleshooting Guide
Page 12
... be caused by monitor variations and lighting conditions. Black toner usage is optimized for the best color? Black usage is optimized for printing business graphics. • Off-No color correction is implemented. 12 Object type Color conversion tables CMYK Image CMYK Text CMYK Graphics ... paper type, lighting conditions, or user preference. The default settings in the software program (RGB or CMYK combinations). The resulting printed color may be used in solving certain color-matching problems, see the software program Help topics. When manual color correction is the...
... be caused by monitor variations and lighting conditions. Black toner usage is optimized for the best color? Black usage is optimized for printing business graphics. • Off-No color correction is implemented. 12 Object type Color conversion tables CMYK Image CMYK Text CMYK Graphics ... paper type, lighting conditions, or user preference. The default settings in the software program (RGB or CMYK combinations). The resulting printed color may be used in solving certain color-matching problems, see the software program Help topics. When manual color correction is the...
Troubleshooting Guide
Page 13
.... 4 Click Color Samples. 5 Click Detailed Options to narrow the set contains a range of shades (displayed as colored boxes) that are similar to print the detailed Color Samples set are dependent on the display, and the troubleshooting steps you are experiencing, the message on the value entered in the... site at www.lexmark.com. 13 What are available only through the Embedded Web Server of a network printer. The serial number is to 1, the narrower the color sample range will appear. 9 Click Print to a user-defined RGB or CMYK value. or Canada, call Customer Support, describe the ...
.... 4 Click Color Samples. 5 Click Detailed Options to narrow the set contains a range of shades (displayed as colored boxes) that are similar to print the detailed Color Samples set are dependent on the display, and the troubleshooting steps you are experiencing, the message on the value entered in the... site at www.lexmark.com. 13 What are available only through the Embedded Web Server of a network printer. The serial number is to 1, the narrower the color sample range will appear. 9 Click Print to a user-defined RGB or CMYK value. or Canada, call Customer Support, describe the ...
User's Guide
Page 3
... options ...27 Accessing the system board to install internal options 27 Installing a memory card ...28 Installing a flash memory or firmware card 29 Installing an internal print server or port interface card 30 Reinstalling the system board ...31 Attaching cables...32 Loading paper and specialty media 34 Setting the Paper Size and...
... options ...27 Accessing the system board to install internal options 27 Installing a memory card ...28 Installing a flash memory or firmware card 29 Installing an internal print server or port interface card 30 Reinstalling the system board ...31 Attaching cables...32 Loading paper and specialty media 34 Setting the Paper Size and...
User's Guide
Page 5
... document is in the ADF 63 Canceling a copy job while copying pages using the scanner glass 63 Canceling a copy job while the pages are being printed 63 Understanding the copy screens and options 63 Copy from ...63 Copy to ...64 Scale...64 Darkness ...64 Color ...64 Photo ...64 Sides (Duplex) ...64...
... document is in the ADF 63 Canceling a copy job while copying pages using the scanner glass 63 Canceling a copy job while the pages are being printed 63 Understanding the copy screens and options 63 Copy from ...63 Copy to ...64 Scale...64 Darkness ...64 Color ...64 Photo ...64 Sides (Duplex) ...64...
User's Guide
Page 8
... other held jobs from a Macintosh computer 100 Printing from a USB flash memory device 101 Printing information pages...103 Printing a menu settings page ...103 Printing a network setup page ...103 Printing a directory list ...103 Printing the print quality test pages ...103 Canceling a print job...104 Canceling a print job from the control panel 104 Canceling a print job from the Windows taskbar 104 Canceling...
... other held jobs from a Macintosh computer 100 Printing from a USB flash memory device 101 Printing information pages...103 Printing a menu settings page ...103 Printing a network setup page ...103 Printing a directory list ...103 Printing the print quality test pages ...103 Canceling a print job...104 Canceling a print job from the control panel 104 Canceling a print job from the Windows taskbar 104 Canceling...
User's Guide
Page 9
... Settings menu ...141 Fax Settings menu...143 E-mail Settings menu ...151 E-mail Server Setup menu ...154 FTP Settings menu...155 Scan to USB Settings ...158 Print Settings ...161 Security menu...175 Set Date and Time...179 Network/Ports menu...180 TCP/IP menu ...180 IPv6 menu ...182 E-mail Server Setup menu...
... Settings menu ...141 Fax Settings menu...143 E-mail Settings menu ...151 E-mail Server Setup menu ...154 FTP Settings menu...155 Scan to USB Settings ...158 Print Settings ...161 Security menu...175 Set Date and Time...179 Network/Ports menu...180 TCP/IP menu ...180 IPv6 menu ...182 E-mail Server Setup menu...
User's Guide
Page 10
...the printer 203 Storing supplies...203 Checking the status of supplies...203 Checking the status of supplies from the control panel 203 Printing a menu settings page ...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220 Moving the printer and options to another location within the office 221...
...the printer 203 Storing supplies...203 Checking the status of supplies...203 Checking the status of supplies from the control panel 203 Printing a menu settings page ...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220 Moving the printer and options to another location within the office 221...
User's Guide
Page 11
Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
User's Guide
Page 12
... send or receive a fax...238 Can send but not receive faxes ...240 Can receive but not send faxes ...240 Received fax has poor print quality ...240 Blocking junk faxes...241 Solving option problems...241 Option does not operate correctly or quits after it is installed 241 Drawers ...242... Finisher...242 Flash memory card...242 Hard disk with adapter...242 Internal print server...243 Memory card...243 USB/parallel interface card...243 Solving paper feed problems...243 Paper frequently jams...243 Paper jam message remains after...
... send or receive a fax...238 Can send but not receive faxes ...240 Can receive but not send faxes ...240 Received fax has poor print quality ...240 Blocking junk faxes...241 Solving option problems...241 Option does not operate correctly or quits after it is installed 241 Drawers ...242... Finisher...242 Flash memory card...242 Hard disk with adapter...242 Internal print server...243 Memory card...243 USB/parallel interface card...243 Solving paper feed problems...243 Paper frequently jams...243 Paper jam message remains after...
