Troubleshooting Guide
Page 3
...cable is turned on the scanner glass. • On the Copy screen, adjust the scale setting. This often fixes the problem with water. Scan was not successful These are possible solutions. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness ... the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option,...
...cable is turned on the scanner glass. • On the Copy screen, adjust the scale setting. This often fixes the problem with water. Scan was not successful These are possible solutions. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness ... the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option,...
Troubleshooting Guide
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...verify that will support analog use . Contact your telephone line is securely connected to use . CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to an analog telephone port (an R-interface port) on whether your region supports multiple caller ID patterns,...and the printer. Cannot send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Cannot scan from the Page Setup dialog. There are possible solutions. If your country or region supports multiple caller ID patterns. CHECK THE POWER Make sure the printer ...
...verify that will support analog use . Contact your telephone line is securely connected to use . CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to an analog telephone port (an R-interface port) on whether your region supports multiple caller ID patterns,...and the printer. Cannot send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Cannot scan from the Page Setup dialog. There are possible solutions. If your country or region supports multiple caller ID patterns. CHECK THE POWER Make sure the printer ...
Troubleshooting Guide
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... scan resolution, if possible. Disable this feature before the printer answers. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser. Note: If you do not know the IP address of the printer, then print a network setup ...network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Max Speed box, click on the same line as magazine clippings) into the ADF or facedown on the scanner glass. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan...
... scan resolution, if possible. Disable this feature before the printer answers. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser. Note: If you do not know the IP address of the printer, then print a network setup ...network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Max Speed box, click on the same line as magazine clippings) into the ADF or facedown on the scanner glass. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan...
User Manual
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... Types menu...160 Custom Names menu...161 Custom Scan Sizes menu ...161 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...165 Active NIC menu...165 Standard Network or Network menus ...165 SMTP Setup menu ...167 Network Reports menu ...168 Network Card menu...168 TCP/IP menu ...169 IPv6...
... Types menu...160 Custom Names menu...161 Custom Scan Sizes menu ...161 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...165 Active NIC menu...165 Standard Network or Network menus ...165 SMTP Setup menu ...167 Network Reports menu ...168 Network Card menu...168 TCP/IP menu ...169 IPv6...
User Manual
Page 105
You can use the address book. E-mailing 105 E-mailing ADF Scanner glass A Use the ADF for single pages, small items (such as postcards or photos), ...Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP ...type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to one or more recipients. To set up the e-mail function For e-mail to send an e-mail from...
You can use the address book. E-mailing 105 E-mailing ADF Scanner glass A Use the ADF for single pages, small items (such as postcards or photos), ...Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP ...type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to one or more recipients. To set up the e-mail function For e-mail to send an e-mail from...
User Manual
Page 106
... address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 Fill in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a ... screen, touch E-mail. 2 Type the recipient's e-mail address. If you do not know the IP address of the printer, then print a network setup page and locate the IP address in use, then you are prompted to select another number. Note: If you enter a number that the shortcut ...
... address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 Fill in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a ... screen, touch E-mail. 2 Type the recipient's e-mail address. If you do not know the IP address of the printer, then print a network setup page and locate the IP address in use, then you are prompted to select another number. Note: If you enter a number that the shortcut ...
User Manual
Page 115
...IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the ADF. Sending a fax at the scheduled time. The time is set to adjust...IP address of the printer, then print a network setup page and locate the IP address in increments of your Web browser. Note: If you do not know the IP address of your Web browser. Blocking junk faxes 1 Type the printer IP address into the ADF, then adjust the paper guides. 3 On ...
...IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the ADF. Sending a fax at the scheduled time. The time is set to adjust...IP address of the printer, then print a network setup page and locate the IP address in increments of your Web browser. Note: If you do not know the IP address of your Web browser. Blocking junk faxes 1 Type the printer IP address into the ADF, then adjust the paper guides. 3 On ...
User Manual
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... 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Scanning to an FTP address 121 If you want to add to the To: field. 7 Touch... address on the control panel each time you do not know the IP address of your system support person. 4 Click FTP Shortcut Setup. 5 Enter the appropriate information into the ADF, then adjust the paper guides. 3 Press #, and then enter the FTP shortcut number. 4 Touch Send It. There are two methods ...
... 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Scanning to an FTP address 121 If you want to add to the To: field. 7 Touch... address on the control panel each time you do not know the IP address of your system support person. 4 Click FTP Shortcut Setup. 5 Enter the appropriate information into the ADF, then adjust the paper guides. 3 Press #, and then enter the FTP shortcut number. 4 Touch Send It. There are two methods ...
User Manual
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..., then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on the computer and then downloading the profile to the computer over the network by creating a scan profile on the Scan Profile screen. Note:... IP address of your computer where you scan documents directly to a computer or a flash drive. Scanning to save the scanned output file. 6 Enter a scan name. Scanning to a computer or flash drive ADF Scanner glass A Use the ADF for you to receive Scan to PC images. The computer does not...
..., then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on the computer and then downloading the profile to the computer over the network by creating a scan profile on the Scan Profile screen. Note:... IP address of your computer where you scan documents directly to a computer or a flash drive. Scanning to save the scanned output file. 6 Enter a scan name. Scanning to a computer or flash drive ADF Scanner glass A Use the ADF for you to receive Scan to PC images. The computer does not...
User Manual
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.../Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E-mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles...
.../Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E-mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles...
User Manual
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...Setup Page Print Fonts Print Directory Asset Report Description Prints a report containing NetWare-specific information about the network... Network or Network menus Note: Only active ports appear in the Setup menu... if PS SmartSwitch is installed. all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be installed correctly and working properly. It uses the default printer language specified in this menu; Understanding printer menus 165 Network...menu item appears only if an optional network card is set to PCL emulation ...
...Setup Page Print Fonts Print Directory Asset Report Description Prints a report containing NetWare-specific information about the network... Network or Network menus Note: Only active ports appear in the Setup menu... if PS SmartSwitch is installed. all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be installed correctly and working properly. It uses the default printer language specified in this menu; Understanding printer menus 165 Network...menu item appears only if an optional network card is set to PCL emulation ...
User Manual
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... menu This menu is available from the Network/Ports menu: Network/Ports Standard Network or Network Std Network Setup or Net Setup Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: • The Setup Page contains information about the network printer settings, such as the TCP...
... menu This menu is available from the Network/Ports menu: Network/Ports Standard Network or Network Std Network Setup or Net Setup Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: • The Setup Page contains information about the network printer settings, such as the TCP...
User Manual
Page 272
...the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup dialog. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off by any switch or breaker.... printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. ...one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. Scan was not successful These are possible solutions. This often fixes the problem with the...
...the tray: 1 From the printer control panel, check the Paper Size setting from the Page Setup dialog. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off by any switch or breaker.... printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. ...one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. Scan was not successful These are possible solutions. This often fixes the problem with the...
User Manual
Page 274
... one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on whether your region supports multiple caller ID patterns, you may have to change the default setting. Troubleshooting 274 The... availability of these settings by way of the Fax menu depends on , and Ready appears. Cannot scan from the Page Setup dialog. CHECK THE POWER Make sure the printer is plugged in, the power is not shown Contact your telecommunications company to verify ...
... one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on whether your region supports multiple caller ID patterns, you may have to change the default setting. Troubleshooting 274 The... availability of these settings by way of the Fax menu depends on , and Ready appears. Cannot scan from the Page Setup dialog. CHECK THE POWER Make sure the printer is plugged in, the power is not shown Contact your telecommunications company to verify ...
User Manual
Page 276
...but not receive faxes These are possible solutions. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the tray. Troubleshooting 276 TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. VOICE MAIL ...to consider adding a second telephone line for temporarily disabling Call Waiting. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of your local telephone company may want the phone to the telephone company's Distinctive Ring service, then keep ...
...but not receive faxes These are possible solutions. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the tray. Troubleshooting 276 TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. VOICE MAIL ...to consider adding a second telephone line for temporarily disabling Call Waiting. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of your local telephone company may want the phone to the telephone company's Distinctive Ring service, then keep ...
User Manual
Page 277
...the quality of the printer, then print a network setup page and locate the IP address in the upper left corner. Can receive but not send faxes These are possible solutions. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible. Place these items on ... in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF. Note: If you want to put the printer in Fax mode.
...the quality of the printer, then print a network setup page and locate the IP address in the upper left corner. Can receive but not send faxes These are possible solutions. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible. Place these items on ... in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF. Note: If you want to put the printer in Fax mode.
User Manual
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... 245 52 Not enough free space in flash memory for resources 245 53 Unformatted flash detected 245 54 Network software error 245 54 Serial option error 245 54 Standard network software error 246 55 Unsupported option in slot 246 550-sheet tray (standard or optional) loading 72...Service 250 Symbols "scan to computer" screen options 126, 127, 128 A Active NIC menu 165 address book, fax using 113 ADF copying using 92 ADF maintenance kit ordering 258 ADF pick assembly ordering 259 ADF separator roll ordering 259 Answering 234 AppleTalk menu 171 attaching cables 44 B Bin Setup menu 163 brightness...
... 245 52 Not enough free space in flash memory for resources 245 53 Unformatted flash detected 245 54 Network software error 245 54 Serial option error 245 54 Standard network software error 246 55 Unsupported option in slot 246 550-sheet tray (standard or optional) loading 72...Service 250 Symbols "scan to computer" screen options 126, 127, 128 A Active NIC menu 165 address book, fax using 113 ADF copying using 92 ADF maintenance kit ordering 258 ADF pick assembly ordering 259 ADF separator roll ordering 259 Answering 234 AppleTalk menu 171 attaching cables 44 B Bin Setup menu 163 brightness...
User Manual
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...the printer 259, 260 multiple pages on one sheet 98 multipurpose feeder loading 79 N NetWare menu 172 Network 238 Network 238 Network menu 165 Network Card menu 168 Network Reports menu 168 network setup page 46 Networking Guide 262 No analog phone line connected to modem, fax is disabled. 238 No answer 239 No dial...32 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 38 options, touch-screen copy 101, 102 e-mail 109, 110 fax 116, 117 FTP 122, 123 scan to computer 126, 127, 128 ordering ADF maintenance kit 258 ADF pick assembly 259 ADF separator roll 259 charge rolls 258 ...
...the printer 259, 260 multiple pages on one sheet 98 multipurpose feeder loading 79 N NetWare menu 172 Network 238 Network 238 Network menu 165 Network Card menu 168 Network Reports menu 168 network setup page 46 Networking Guide 262 No analog phone line connected to modem, fax is disabled. 238 No answer 239 No dial...32 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 38 options, touch-screen copy 101, 102 e-mail 109, 110 fax 116, 117 FTP 122, 123 scan to computer 126, 127, 128 ordering ADF maintenance kit 258 ADF pick assembly 259 ADF separator roll 259 charge rolls 258 ...
User Manual
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...Macintosh computer 133 printing from Windows 129 installing printer software 46 menu settings page 45 network setup page 46 print quality test pages 135 printing confidential and other held jobs were not...239 Reattach envelope feeder 240 Receive complete 240 Receiving page 240 recycled paper using 87 recycling Lexmark products 259 WEEE statement 300 reducing a copy 96 Remove packaging material, check 240 Remove ... if restarting job. 241 Replace wiper 241 Restore Held Jobs? 241 Scan Document Too Long 242 Scanner ADF Cover Open 242 Scanner Disabled 250 Scanner Jam Access Cover Open 242 Securely...
...Macintosh computer 133 printing from Windows 129 installing printer software 46 menu settings page 45 network setup page 46 print quality test pages 135 printing confidential and other held jobs were not...239 Reattach envelope feeder 240 Receive complete 240 Receiving page 240 recycled paper using 87 recycling Lexmark products 259 WEEE statement 300 reducing a copy 96 Remove packaging material, check 240 Remove ... if restarting job. 241 Replace wiper 241 Restore Held Jobs? 241 Scan Document Too Long 242 Scanner ADF Cover Open 242 Scanner Disabled 250 Scanner Jam Access Cover Open 242 Securely...
User Manual
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... not successful 272 scanner unit does not close 270 scanning takes too long or freezes the computer 273 viewing reports 263 W Waiting for redial 243 Windows wireless network installation 49 wired network setup using Windows 53 wired networking using Macintosh 53 Wireless menu 171 wireless network configuration information 48 installation, using Macintosh 50 installation, using Windows...
... not successful 272 scanner unit does not close 270 scanning takes too long or freezes the computer 273 viewing reports 263 W Waiting for redial 243 Windows wireless network installation 49 wired network setup using Windows 53 wired networking using Macintosh 53 Wireless menu 171 wireless network configuration information 48 installation, using Macintosh 50 installation, using Windows...