Print Defects Guide
Page 1
If the fuser needs replacement, then contact customer support at http://support.lexmark.com or your service representative. Note: The imaging unit is causing the defect. Print Defects Guide Page 1 of 1 Print Defects Guide Identifying supplies or parts for replacement Match a set of repeating defects ...on a print job to the marks on the print job indicates which particular part is a customer replaceable unit. Replace fuser Replace the imaging unit 80 mm (3.15 in.) 97 mm (3.82 in.) 47 mm (1.85 in.) 38 mm (1.5 in.) The line that best matches the...
If the fuser needs replacement, then contact customer support at http://support.lexmark.com or your service representative. Note: The imaging unit is causing the defect. Print Defects Guide Page 1 of 1 Print Defects Guide Identifying supplies or parts for replacement Match a set of repeating defects ...on a print job to the marks on the print job indicates which particular part is a customer replaceable unit. Replace fuser Replace the imaging unit 80 mm (3.15 in.) 97 mm (3.82 in.) 47 mm (1.85 in.) 38 mm (1.5 in.) The line that best matches the...
Quick Reference
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... control panel message What to do 1 Automatic [x]‑page jam, open front door. [20y.xx] Open the front door, then remove the toner cartridge and imaging unit, and then the jammed paper. 4 Multipurpose [x]‑page jam, clear Remove all paper from feeder manual the multipurpose feeder. [25y.xx] feeder, and then remove...
... control panel message What to do 1 Automatic [x]‑page jam, open front door. [20y.xx] Open the front door, then remove the toner cartridge and imaging unit, and then the jammed paper. 4 Multipurpose [x]‑page jam, clear Remove all paper from feeder manual the multipurpose feeder. [25y.xx] feeder, and then remove...
Quick Reference
Page 19
... light may affect the quality of future print jobs. 4 Place the imaging unit aside on the right side of the printer, and then open front door. [20y.xx] CAUTION-HOT SURFACE: The inside of injury from the printer. 3 ..., smooth surface. Doing so may cause print quality problems. [x]‑page jam, open the front door. 3 Lift the green handle, and then pull out the imaging unit from a hot component, allow the surface to cool before touching it out. Extended exposure to direct light for more than 10 minutes. Note: Make sure...
... light may affect the quality of future print jobs. 4 Place the imaging unit aside on the right side of the printer, and then open front door. [20y.xx] CAUTION-HOT SURFACE: The inside of injury from the printer. 3 ..., smooth surface. Doing so may cause print quality problems. [x]‑page jam, open the front door. 3 Lift the green handle, and then pull out the imaging unit from a hot component, allow the surface to cool before touching it out. Extended exposure to direct light for more than 10 minutes. Note: Make sure...
Quick Reference
Page 20
5 Lift the green flap in front of the printer. 7 Insert the imaging unit by aligning the side rails of the unit with the arrows on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 8 Insert the toner cartridge by ... clear duplex. [23y.xx] 1 Pull out the tray completely. 6 Firmly grasp the jammed paper on the side rails inside the printer, and then insert the imaging unit into the printer. [x]‑page jam, remove tray 1 to clear the message and continue printing. 20
5 Lift the green flap in front of the printer. 7 Insert the imaging unit by aligning the side rails of the unit with the arrows on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 8 Insert the toner cartridge by ... clear duplex. [23y.xx] 1 Pull out the tray completely. 6 Firmly grasp the jammed paper on the side rails inside the printer, and then insert the imaging unit into the printer. [x]‑page jam, remove tray 1 to clear the message and continue printing. 20
Supplies Guide
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Part name Lexmark Return Program Regular Imaging unit 500Z 500ZA Ordering staple cartridges Part name Staple cartridges Part number 35S8500 Ordering a maintenance kit Notes: • Using certain types of paper may cause imaging unit parts to fail prior to replace the maintenance kit. Recommended ... maintenance kit 220‑V maintenance kit * This is available only in each region, visit www.lexmark.com/regions. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part number 40X9147 40X9137 40X9138 Item Worldwide ...
Part name Lexmark Return Program Regular Imaging unit 500Z 500ZA Ordering staple cartridges Part name Staple cartridges Part number 35S8500 Ordering a maintenance kit Notes: • Using certain types of paper may cause imaging unit parts to fail prior to replace the maintenance kit. Recommended ... maintenance kit 220‑V maintenance kit * This is available only in each region, visit www.lexmark.com/regions. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part number 40X9147 40X9137 40X9138 Item Worldwide ...
User's Guide
Page 6
...page jam, remove all pages from the finisher's accumulator. Contents 6 Ordering supplies...224 Using genuine Lexmark parts and supplies...224 Ordering toner cartridges ...225 Ordering an imaging unit ...225 Ordering staple cartridges ...226 Ordering a maintenance kit ...226 Ordering an ADF separator roller ......226 Storing supplies...226 Replacing supplies...227 Replacing the toner cartridge ...227 Replacing the imaging unit ...229 Replacing the staple cartridge ...231 Moving the printer...233 Before moving the printer ...233 Moving the printer to ...
...page jam, remove all pages from the finisher's accumulator. Contents 6 Ordering supplies...224 Using genuine Lexmark parts and supplies...224 Ordering toner cartridges ...225 Ordering an imaging unit ...225 Ordering staple cartridges ...226 Ordering a maintenance kit ...226 Ordering an ADF separator roller ......226 Storing supplies...226 Replacing supplies...227 Replacing the toner cartridge ...227 Replacing the imaging unit ...229 Replacing the staple cartridge ...231 Moving the printer...233 Before moving the printer ...233 Moving the printer to ...
User's Guide
Page 225
... Toner Cartridge Regular cartridge 600XA Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with...High Yield Toner Cartridge 605H Extra High Yield Toner Cartridge 605X For more information on countries located in each region, visit www.lexmark.com/regions. Maintaining the printer 225 Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/...
... Toner Cartridge Regular cartridge 600XA Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with...High Yield Toner Cartridge 605H Extra High Yield Toner Cartridge 605X For more information on countries located in each region, visit www.lexmark.com/regions. Maintaining the printer 225 Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/...
User's Guide
Page 226
... ADF separator roller when the ADF fails to pick paper or picks more frequent replacement of paper at a time. Maintaining the printer 226 Part name Imaging unit Lexmark Return Program 500Z Regular 500ZA Ordering staple cartridges Part name Staple cartridges Part number 35S8500 Ordering a maintenance kit Notes: • Using certain types of paper...
... ADF separator roller when the ADF fails to pick paper or picks more frequent replacement of paper at a time. Maintaining the printer 226 Part name Imaging unit Lexmark Return Program 500Z Regular 500ZA Ordering staple cartridges Part name Staple cartridges Part number 35S8500 Ordering a maintenance kit Notes: • Using certain types of paper...
User's Guide
Page 228
Extended exposure to direct light for more than 10 minutes. Warning-Potential Damage: Do not expose the imaging unit to light may cause print quality problems. 6 Close the front door. Maintaining the printer 228 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Extended exposure to direct light for more than 10 minutes. Warning-Potential Damage: Do not expose the imaging unit to light may cause print quality problems. 6 Close the front door. Maintaining the printer 228 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
User's Guide
Page 229
Maintaining the printer 229 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
Maintaining the printer 229 Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
User's Guide
Page 230
Warning-Potential Damage: Do not expose the imaging unit to light may affect the print quality of future print jobs. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Maintaining the printer 230 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Extended exposure to direct light for more than 10 minutes. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum.
Warning-Potential Damage: Do not expose the imaging unit to light may affect the print quality of future print jobs. 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Maintaining the printer 230 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Extended exposure to direct light for more than 10 minutes. Doing so may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum.
User's Guide
Page 236
... printer 236 Notes: • View the printer IP address on the printer home screen. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set on the menus page and status page. Continuable Stop1 The printer stops processing jobs when...
... printer 236 Notes: • View the printer IP address on the printer home screen. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set on the menus page and status page. Continuable Stop1 The printer stops processing jobs when...
User's Guide
Page 240
... then remove the jammed paper. 7 Rear door [x]‑page jam, open front door. [20y.xx] Open the front door, then remove the toner cartridge and imaging unit, and then the jammed paper. 4 Multipurpose feeder [x]‑page jam, clear manual feeder. [25y.xx] Remove all pages from the finisher's accumulator.
... then remove the jammed paper. 7 Rear door [x]‑page jam, open front door. [20y.xx] Open the front door, then remove the toner cartridge and imaging unit, and then the jammed paper. 4 Multipurpose feeder [x]‑page jam, clear manual feeder. [25y.xx] Remove all pages from the finisher's accumulator.
User's Guide
Page 244
Clearing jams 244 2 Pull out the toner cartridge using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer. Doing so may affect the quality of future print jobs. Warning-Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit.
Clearing jams 244 2 Pull out the toner cartridge using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer. Doing so may affect the quality of future print jobs. Warning-Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit.
User's Guide
Page 245
Warning-Potential Damage: Do not expose the imaging unit to light may cause print quality problems. 6 Firmly grasp the jammed paper on a flat, smooth surface. Extended exposure to direct light for more than 10 minutes. Clearing jams 245 4 Lift the green flap in front of the printer. 5 Place the imaging unit aside on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Warning-Potential Damage: Do not expose the imaging unit to light may cause print quality problems. 6 Firmly grasp the jammed paper on a flat, smooth surface. Extended exposure to direct light for more than 10 minutes. Clearing jams 245 4 Lift the green flap in front of the printer. 5 Place the imaging unit aside on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
User's Guide
Page 246
Clearing jams 246 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, select Continue to clear the message and continue printing.
Clearing jams 246 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, select Continue to clear the message and continue printing.
User's Guide
Page 259
... and continue printing. x and y can have the following values: List of printer and toner cartridge regions Region number 0 1 2 3 4 5 9 Region Global United States, Canada European Economic Area (EEA), Switzerland Asia Pacific, Australia, New Zealand Latin America Africa, Middle East, rest of Europe Invalid region Notes: • The...; "Embedded Web Server does not open" on page 320 • "Contacting customer support" on page 321 Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Install a toner cartridge that matches the region number of the cartridge region.
... and continue printing. x and y can have the following values: List of printer and toner cartridge regions Region number 0 1 2 3 4 5 9 Region Global United States, Canada European Economic Area (EEA), Switzerland Asia Pacific, Australia, New Zealand Latin America Africa, Middle East, rest of Europe Invalid region Notes: • The...; "Embedded Web Server does not open" on page 320 • "Contacting customer support" on page 321 Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Install a toner cartridge that matches the region number of the cartridge region.
User's Guide
Page 263
... again after completing the setup, then contact your system support person. If the message appears again, then contact your system support person. Imaging unit nearly low [84.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. If necessary,...on the printer control panel to clear the message. Try one or more of the User's Guide. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to order a replacement imaging unit. Fax Station Number not set up . Try one or more of the following : • ...
... again after completing the setup, then contact your system support person. If the message appears again, then contact your system support person. Imaging unit nearly low [84.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. If necessary,...on the printer control panel to clear the message. Try one or more of the User's Guide. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to order a replacement imaging unit. Fax Station Number not set up . Try one or more of the following : • ...
User's Guide
Page 268
... : • From the printer control panel, touch Prompt for resources [52] Try one or more of the printer and its imaging components. Imaging component usage beyond the intended life may deliver unpredictable results if third-party supplies or parts are deleted. To accept any data received ...third-party supplies or parts may not be a toner cartridge or the imaging unit. Paper changes needed Try one or more of the User's Guide or visit www.lexmark.com. The printer has detected a non‑Lexmark supply or part installed in the flash memory are used. Note: Downloaded ...
... : • From the printer control panel, touch Prompt for resources [52] Try one or more of the printer and its imaging components. Imaging component usage beyond the intended life may deliver unpredictable results if third-party supplies or parts are deleted. To accept any data received ...third-party supplies or parts may not be a toner cartridge or the imaging unit. Paper changes needed Try one or more of the User's Guide or visit www.lexmark.com. The printer has detected a non‑Lexmark supply or part installed in the flash memory are used. Note: Downloaded ...
User's Guide
Page 269
... defective printer hard disk. Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge. Replace defective imaging unit [31.xy] Replace the defective imaging unit to restart the scan job with the supply. Note: If you do not have a replacement toner cartridge, then ...scan job. • Touch Scan from flatbed to continue scanning from the standard bin. For more information, visit http://support.lexmark.com or contact customer support. Troubleshooting 269 Printer had to clear the message and continue printing. Replace maintenance kit, 0 estimated...
... defective printer hard disk. Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge. Replace defective imaging unit [31.xy] Replace the defective imaging unit to restart the scan job with the supply. Note: If you do not have a replacement toner cartridge, then ...scan job. • Touch Scan from flatbed to continue scanning from the standard bin. For more information, visit http://support.lexmark.com or contact customer support. Troubleshooting 269 Printer had to clear the message and continue printing. Replace maintenance kit, 0 estimated...
