User's Guide
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... support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 To open the Service Center, use one of these...Center to find the following: • Knowledgebase articles with the latest information and troubleshooting for your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the...
... support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 To open the Service Center, use one of these...Center to find the following: • Knowledgebase articles with the latest information and troubleshooting for your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the...
User's Guide
Page 91
... "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT ...and , and then press and release to Use Factory, and then press . 5 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ....
... "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT ...and , and then press and release to Use Factory, and then press . 5 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press ....
User's Guide
Page 93
... 3 Plug the power cord into the wall outlet, and then turn on the computer. The cartridges should click firmly into the USB port of the printhead. 3 Close the printer. If the cable is marked with a USB symbol. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note...BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Troubleshooting 93 Software did not install If you encountered problems while installing, or if your printer, and then click Add. The USB port is damaged, then use a new one or more of printers...
... 3 Plug the power cord into the wall outlet, and then turn on the computer. The cartridges should click firmly into the USB port of the printhead. 3 Close the printer. If the cable is marked with a USB symbol. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note...BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Troubleshooting 93 Software did not install If you encountered problems while installing, or if your printer, and then click Add. The USB port is damaged, then use a new one or more of printers...
User's Guide
Page 94
... to have connected to Maintenance, and then press . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try another USB port on the list, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control... panel, press . 4 Press the arrow buttons to scroll to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. If your printer does not appear on the computer. If the cable is wirelessly...
... to have connected to Maintenance, and then press . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try another USB port on the list, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control... panel, press . 4 Press the arrow buttons to scroll to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. If your printer does not appear on the computer. If the cable is wirelessly...
User's Guide
Page 95
... wall outlet, and then turn on the printer. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. Press printer. Cannot... NOT IN POWER SAVER MODE If the power light is in the print queue and cannot delete them to get other jobs to Deep Clean Printhead, and then press . RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is blinking on and off the printer, and then unplug the...
... wall outlet, and then turn on the printer. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. Press printer. Cannot... NOT IN POWER SAVER MODE If the power light is in the print queue and cannot delete them to get other jobs to Deep Clean Printhead, and then press . RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is blinking on and off the printer, and then unplug the...
User's Guide
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Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. • Remove as many unused fonts as ... low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. ADD MEMORY...
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. • Remove as many unused fonts as ... low or empty ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. ADD MEMORY...
User's Guide
Page 141
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
User's Guide
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...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
User's Guide
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... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
Quick Reference
Page 4
... Power Saver timeout. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic ...Lexmark Web site at http://support.lexmark.com. These modes can print up to reduce their environmental impact. The latest supplemental information, updates, Support Web site-http://support.lexmark....using the printer software Software HelpHelp installed automatically with fewer cartridges. • Clean the printhead. Follow the instructions to request a postage-paid bag. • Recycle the product ...
... Power Saver timeout. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic ...Lexmark Web site at http://support.lexmark.com. These modes can print up to reduce their environmental impact. The latest supplemental information, updates, Support Web site-http://support.lexmark....using the printer software Software HelpHelp installed automatically with fewer cartridges. • Clean the printhead. Follow the instructions to request a postage-paid bag. • Recycle the product ...
Quick Reference
Page 18
...problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 18 • "Printhead... to Use Factory, and then press . 5 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one of these methods: Method 1 If it appears on page ...
...problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 18 • "Printhead... to Use Factory, and then press . 5 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one of these methods: Method 1 If it appears on page ...
Quick Reference
Page 19
...reinstalling the software. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to a defective port. You may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end ..."Before you continue to have connected to Macintosh users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. 2 Remove the printhead. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer.
...reinstalling the software. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to a defective port. You may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end ..."Before you continue to have connected to Macintosh users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. 2 Remove the printhead. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer.
Quick Reference
Page 20
... finished. Press to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. An alignment page prints. Note: ... A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . If this problem persists, then check our Web site for updates for any obvious damage. If the... cartridges do not seem to fit, make sure the printhead is busy or does...
... finished. Press to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. An alignment page prints. Note: ... A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . If this problem persists, then check our Web site for updates for any obvious damage. If the... cartridges do not seem to fit, make sure the printhead is busy or does...