User's Guide
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Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
User's Guide
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... for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked ...questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone support Find it ready when you contact support so that they may serve you looking for your region or country can be found on the Support Web site (http://support.lexmark...
... for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked ...questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone support Find it ready when you contact support so that they may serve you looking for your region or country can be found on the Support Web site (http://support.lexmark...
User's Guide
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... a fax in three-in-one printers. • Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Using the printer software 20 Use the Fax Setup Utility to install this program from the Web... your printer model. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Note: This program is installed automatically with the printer software....
... a fax in three-in-one printers. • Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Using the printer software 20 Use the Fax Setup Utility to install this program from the Web... your printer model. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Note: This program is installed automatically with the printer software....
User's Guide
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... Print dialog Printer Services dialog (not available in Mac OS X version 10.5 or later) Scan Center (in Mac OS X version 10.6) or Lexmark All-In-One Center (in Mac OS X version 10.5 or earlier) (referred to as AIO Setup Utility) To Adjust the print settings and schedule...; Print with a document open , choose File > Print to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of copies to as All-In-One Center) Printer Settings (in Mac...
... Print dialog Printer Services dialog (not available in Mac OS X version 10.5 or later) Scan Center (in Mac OS X version 10.6) or Lexmark All-In-One Center (in Mac OS X version 10.5 or earlier) (referred to as AIO Setup Utility) To Adjust the print settings and schedule...; Print with a document open , choose File > Print to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of copies to as All-In-One Center) Printer Settings (in Mac...
User's Guide
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... is faster than manual configuration, and it from the Finder desktop, double-click the printer folder. 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on troubleshooting specific connection types if you are asked to set up your wireless network must support WPS. For Macintosh users 1 From the Applications folder in the...
... is faster than manual configuration, and it from the Finder desktop, double-click the printer folder. 2 Double-click Wireless Setup Assistant. 3 Follow the instructions on troubleshooting specific connection types if you are asked to set up your wireless network must support WPS. For Macintosh users 1 From the Applications folder in the...
User's Guide
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... wirelessly. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen for Windows to locate the driver and finish setting up the printer wirelessly....There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. See related topics on troubleshooting-specific connection types if you access your printer depending on your selected connection type (Bonjour or USB). Switching to the computer ...
... wirelessly. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the computer screen for Windows to locate the driver and finish setting up the printer wirelessly....There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. See related topics on troubleshooting-specific connection types if you access your printer depending on your selected connection type (Bonjour or USB). Switching to the computer ...
User's Guide
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...printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase ...articles with the latest information and troubleshooting for your printer • Live online technical support...
...printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase ...articles with the latest information and troubleshooting for your printer • Live online technical support...
User's Guide
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Note: If you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the ... • "Cannot print through USB" on page 95 Incorrect language appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 Note: Do not release and until Language Selection appears on the display, indicating that the printer has...
Note: If you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the ... • "Cannot print through USB" on page 95 Incorrect language appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 Note: Do not release and until Language Selection appears on the display, indicating that the printer has...
User's Guide
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Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 92
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Troubleshooting 92
User's Guide
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Note: If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly ... list, then choose Add Printer. Print job does not print or is damaged, then use a new one or more of the printhead. 3 Close the printer. Troubleshooting 93 The cartridges should click firmly into the USB port of printers in the Printers folder or as a printer option when sending a print job, then...
Note: If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly ... list, then choose Add Printer. Print job does not print or is damaged, then use a new one or more of the printhead. 3 Close the printer. Troubleshooting 93 The cartridges should click firmly into the USB port of printers in the Printers folder or as a printer option when sending a print job, then...
User's Guide
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... panel, press . 4 Press the arrow buttons to scroll to a defective port. You may be caused by improperly installed ink cartridges. Troubleshooting 94 REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for more information. MAKE SURE... the printer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Press and hold for three seconds to have connected to Maintenance, and then press . If your printer does not appear on ...
... panel, press . 4 Press the arrow buttons to scroll to a defective port. You may be caused by improperly installed ink cartridges. Troubleshooting 94 REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for more information. MAKE SURE... the printer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Press and hold for three seconds to have connected to Maintenance, and then press . If your printer does not appear on ...
User's Guide
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... out of the printer. If this problem persists, then check our Web site for updates for any obvious damage. If the cable is finished. Troubleshooting 95 Press printer. 5 Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints. Cannot delete documents from... into the wall outlet, and then turn on the printer. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for...
... out of the printer. If this problem persists, then check our Web site for updates for any obvious damage. If the cable is finished. Troubleshooting 95 Press printer. 5 Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints. Cannot delete documents from... into the wall outlet, and then turn on the printer. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for...
User's Guide
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...2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. For more information, see the computer documentation. Troubleshooting 96 Note: If you continue to a defective port. If USB Host Controller and USB Root Hub are sensitive. The Device Manager opens. 4 Click ...the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper ...
...2 In the Start Search or Run box, type devmgmt.msc. 3 Press Enter, or click OK. For more information, see the computer documentation. Troubleshooting 96 Note: If you continue to a defective port. If USB Host Controller and USB Root Hub are sensitive. The Device Manager opens. 4 Click ...the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper ...
User's Guide
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... out. Note: Be careful not to turn the printer back on . Paper jam in the paper support Note: The parts inside the printer are sensitive. Troubleshooting 97 Note: Be careful not to tear the paper while removing it. 4 Press to tear the paper while removing it . 3 Press to turn the printer...
... out. Note: Be careful not to turn the printer back on . Paper jam in the paper support Note: The parts inside the printer are sensitive. Troubleshooting 97 Note: Be careful not to tear the paper while removing it. 4 Press to tear the paper while removing it . 3 Press to turn the printer...
User's Guide
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... on printed image" on page 99 • "Print speed is the printable side, see the instructions that came with the print side faceup. (If you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the paper.) • Check the... sure which side is slow" on page 100 • "Computer slows down when printing" on page 100 Poor quality at the edges of the following : Troubleshooting 98 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your paper or specialty media.
... on printed image" on page 99 • "Print speed is the printable side, see the instructions that came with the print side faceup. (If you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the paper.) • Check the... sure which side is slow" on page 100 • "Computer slows down when printing" on page 100 Poor quality at the edges of the following : Troubleshooting 98 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your paper or specialty media.
User's Guide
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If there is no Page Setup item on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. b From the "Format for all paper sizes ... to step 3. For Macintosh users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 c Select an orientation. 3 If necessary, click Advanced. 4 From the print options pop-up menu, choose Print Settings or Quality & Media. • From the Paper...
If there is no Page Setup item on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. b From the "Format for all paper sizes ... to step 3. For Macintosh users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 c Select an orientation. 3 If necessary, click Advanced. 4 From the print options pop-up menu, choose Print Settings or Quality & Media. • From the Paper...
User's Guide
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... USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. Troubleshooting 100 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and...
... USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Try one or more RAM. Troubleshooting 100 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and...
User's Guide
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... THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 101 • "Scanner unit does not close" on page 101 • "Poor ..." on page 103 • "Cannot scan to a computer over a network" on page 103 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE...
... THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 101 • "Scanner unit does not close" on page 101 • "Poor ..." on page 103 • "Cannot scan to a computer over a network" on page 103 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE...
User's Guide
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...open , choose Browse Devices from the Edit Device List dialog that appears. Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable ...• This is available only in Mac OS X version 10.6. • If you continue to have connected to : Scan Center > Preferences > General tab Troubleshooting 102 Otherwise, the correct menu bar does not appear. You may have problems, then try one or more information, see the Edit Device List Help...
...open , choose Browse Devices from the Edit Device List dialog that appears. Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable ...• This is available only in Mac OS X version 10.6. • If you continue to have connected to : Scan Center > Preferences > General tab Troubleshooting 102 Otherwise, the correct menu bar does not appear. You may have problems, then try one or more information, see the Edit Device List Help...
User's Guide
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... PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ....6. • If you have several applications open, then make sure that the memory card you troubleshoot, use the following checklist to : Scan Center > Preferences > General tab Memory card troubleshooting • "Memory card troubleshooting checklist" on page 103 • "Nothing happens when a memory card is inserted" on page...
... PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ....6. • If you have several applications open, then make sure that the memory card you troubleshoot, use the following checklist to : Scan Center > Preferences > General tab Memory card troubleshooting • "Memory card troubleshooting checklist" on page 103 • "Nothing happens when a memory card is inserted" on page...