User's Guide
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Loading paper, other media in the manual sheet feeder 33 Clearing paper jams 34 4 Troubleshooting 37 Indicator lights 39 5 Supplies 63 Print cartridge maintenance 63 Appendix A: Printer specifications 65 Printer features 65 Printer dimensions 66 Appendix B: Advanced troubleshooting 67 Appendix C: Safety information 79 Appendix D: Notices 87 Statement of Limited Warranty 91 Glossary X-1 Index X-5 iv Table of contents
Loading paper, other media in the manual sheet feeder 33 Clearing paper jams 34 4 Troubleshooting 37 Indicator lights 39 5 Supplies 63 Print cartridge maintenance 63 Appendix A: Printer specifications 65 Printer features 65 Printer dimensions 66 Appendix B: Advanced troubleshooting 67 Appendix C: Safety information 79 Appendix D: Notices 87 Statement of Limited Warranty 91 Glossary X-1 Index X-5 iv Table of contents
User's Guide
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... panel has 6 lights and 1 button. Press and hold Press Button for 3 seconds only when you want to reset the printer to the user defaults, all print job data is lost. x Depending on the light sequence, briefly (approximately one second) pushing Press... the printer to the user defaults. Use MarkVision or your printer, go to change printer settings such as restarting the printer, printing data or displaying an error code. Different light sequences provide status, attendance and service information. The different light sequences are explained in the Troubleshooting chapter....
... panel has 6 lights and 1 button. Press and hold Press Button for 3 seconds only when you want to reset the printer to the user defaults, all print job data is lost. x Depending on the light sequence, briefly (approximately one second) pushing Press... the printer to the user defaults. Use MarkVision or your printer, go to change printer settings such as restarting the printer, printing data or displaying an error code. Different light sequences provide status, attendance and service information. The different light sequences are explained in the Troubleshooting chapter....
User's Guide
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... computer. 5 Turn on the printer. 4 Chapter 1: The basics If you use all of your printer's functions. 1 Make sure your computer with either a parallel interface cable or a USB cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft). Troubleshooting Tips Problem: Characters appear light or... blurred. What to do: • Make sure you may be out of the printer. 3 Push the metal clips toward the plug until...
... computer. 5 Turn on the printer. 4 Chapter 1: The basics If you use all of your printer's functions. 1 Make sure your computer with either a parallel interface cable or a USB cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft). Troubleshooting Tips Problem: Characters appear light or... blurred. What to do: • Make sure you may be out of the printer. 3 Push the metal clips toward the plug until...
User's Guide
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...sure the parallel cable or USB cable is firmly plugged in the printer drivers dialog box. 7 In the Print to your computer. What to the USB port, but the printer will not print. Troubleshooting Tips Problem: Unexpected characters print or characters are currently installing as... your default printer port. 8 When you are missing. Connecting the printer to the following port check box, select the USB ...
...sure the parallel cable or USB cable is firmly plugged in the printer drivers dialog box. 7 In the Print to your computer. What to the USB port, but the printer will not print. Troubleshooting Tips Problem: Unexpected characters print or characters are currently installing as... your default printer port. 8 When you are missing. Connecting the printer to the following port check box, select the USB ...
User's Guide
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.... 20 Click the new desktop printer icon. The Printing menu appears on your computer 9 Troubleshooting Tips Problem: Auto Setup fails in the Printing menu and select Set Default Printer. A dark line appears around the printer in the name of the printer dialog box show the Optra E312 printer icon. 15 In the PostScript Printer Description (PPD) File box, click...
.... 20 Click the new desktop printer icon. The Printing menu appears on your computer 9 Troubleshooting Tips Problem: Auto Setup fails in the Printing menu and select Set Default Printer. A dark line appears around the printer in the name of the printer dialog box show the Optra E312 printer icon. 15 In the PostScript Printer Description (PPD) File box, click...
User's Guide
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Troubleshooting Tips Problem: What to feed from the automatic • Remove the paper from the paper feeder and fan the paper. • Make sure there isn't too much paper in the paper feeder. Printing a test page To check that your printer is straight and unwrinkled. Paper skews or buckles. ...of paper. • Remove the paper from the paper feeder and fan the paper. paper feeder. back of the paper. Paper sticks together/printer feeds multiple sheets of the paper. The automatic paper feeder holds up to 150 sheets, depending on the front or • Make sure ...
Troubleshooting Tips Problem: What to feed from the automatic • Remove the paper from the paper feeder and fan the paper. • Make sure there isn't too much paper in the paper feeder. Printing a test page To check that your printer is straight and unwrinkled. Paper skews or buckles. ...of paper. • Remove the paper from the paper feeder and fan the paper. paper feeder. back of the paper. Paper sticks together/printer feeds multiple sheets of the paper. The automatic paper feeder holds up to 150 sheets, depending on the front or • Make sure ...
User's Guide
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... on when the printer is firmly plugged in your printer model and default settings should print out. Attaching a new operator panel overlay If you have a non-English overlay sheet in at the wall outlet. What to use it, peel it doesn't, check Printing problems. Troubleshooting Tips Problem: The... operator panel lights do : • Make sure the power cord is turned on your printer. Attaching a new operator panel overlay 13
... on when the printer is firmly plugged in your printer model and default settings should print out. Attaching a new operator panel overlay If you have a non-English overlay sheet in at the wall outlet. What to use it, peel it doesn't, check Printing problems. Troubleshooting Tips Problem: The... operator panel lights do : • Make sure the power cord is turned on your printer. Attaching a new operator panel overlay 13
User's Guide
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Envelopes fail to do: • Make sure you are using recommended paper/other media (see Paper types and sizes). • Make sure the envelopes are loaded in the center of paper. Envelopes designed for laser printers produce better results. 36 Chapter 3: Paper handling What to feed correctly. Troubleshooting Tips Problem: Paper sticks together/printer feeds multiple sheets of the feeder. • Try a different kind. Paper skews or buckles.
Envelopes fail to do: • Make sure you are using recommended paper/other media (see Paper types and sizes). • Make sure the envelopes are loaded in the center of paper. Envelopes designed for laser printers produce better results. 36 Chapter 3: Paper handling What to feed correctly. Troubleshooting Tips Problem: Paper sticks together/printer feeds multiple sheets of the feeder. • Try a different kind. Paper skews or buckles.
User's Guide
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Print quality problems Problem: What to paper. Troubleshooting 37 You may have a printer part that may affect how well toner adheres to do: Light or blurred characters. • Make sure you cannot fix the problem, contact your printer driver. • Remove the print cartridge, shake it ... you are using MarkVision or your point of purchase for media type, media texture or media weight. • Replace the print cartridge. Troubleshooting 4 For help solving printing problems, refer to remove any toner that may have accumulated (Engine clean cycle). • Make sure the...
Print quality problems Problem: What to paper. Troubleshooting 37 You may have a printer part that may affect how well toner adheres to do: Light or blurred characters. • Make sure you cannot fix the problem, contact your printer driver. • Remove the print cartridge, shake it ... you are using MarkVision or your point of purchase for media type, media texture or media weight. • Replace the print cartridge. Troubleshooting 4 For help solving printing problems, refer to remove any toner that may have accumulated (Engine clean cycle). • Make sure the...
User's Guide
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...8226; Try a different type of xerographic bond paper. • Replace the print cartridge. Solid black areas on too. While in your Lexmark printer driver. • Try a different kind of xerographic bond paper. • Choose a different fill pattern in MarkVision, the Press Button light is...determine if the problem is . • Restore factory defaults (Reset user defaults). Printer does not print even though a • Open and close the printer cover to reset the printer. 38 Chapter 4: Troubleshooting Press and hold the operator panel button for copiers give the best quality. ...
...8226; Try a different type of xerographic bond paper. • Replace the print cartridge. Solid black areas on too. While in your Lexmark printer driver. • Try a different kind of xerographic bond paper. • Choose a different fill pattern in MarkVision, the Press Button light is...determine if the problem is . • Restore factory defaults (Reset user defaults). Printer does not print even though a • Open and close the printer cover to reset the printer. 38 Chapter 4: Troubleshooting Press and hold the operator panel button for copiers give the best quality. ...
User's Guide
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Each time the printer is reset, the print job in process is Ready to receive and process data. • Print a test page by pushing the operator panel button with a brief button press, or • reset the printer by pushing the operator panel button with a long button press. Printer status information If your printer lights look like this: Then your printer: is terminated. 40 Chapter 4: Troubleshooting
Each time the printer is reset, the print job in process is Ready to receive and process data. • Print a test page by pushing the operator panel button with a brief button press, or • reset the printer by pushing the operator panel button with a long button press. Printer status information If your printer lights look like this: Then your printer: is terminated. 40 Chapter 4: Troubleshooting
User's Guide
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If your printer lights look like this: Then your printer: is Waiting until a Print Timeout occurs or until additional data is received. • Print data stored in the printer buffer by pushing the operator panel button with a brief button press or • reset the printer by pushing the operator panel button with a long button press. 42 Chapter 4: Troubleshooting
If your printer lights look like this: Then your printer: is Waiting until a Print Timeout occurs or until additional data is received. • Print data stored in the printer buffer by pushing the operator panel button with a brief button press or • reset the printer by pushing the operator panel button with a long button press. 42 Chapter 4: Troubleshooting
User's Guide
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If your printer lights look like this: Then your printer: is Flushing corrupted print data. 44 Chapter 4: Troubleshooting
If your printer lights look like this: Then your printer: is Flushing corrupted print data. 44 Chapter 4: Troubleshooting
User's Guide
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... push the operator panel button to resume printing or • reset the printer by pushing the operator panel button with a long button press. 46 Chapter 4: Troubleshooting If your printer lights look like this: Then your printer: is prompting you that the printer is alerting you to load media for each piece of media you want...
... push the operator panel button to resume printing or • reset the printer by pushing the operator panel button with a long button press. 46 Chapter 4: Troubleshooting If your printer lights look like this: Then your printer: is prompting you that the printer is alerting you to load media for each piece of media you want...
User's Guide
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... look like this: Then your printer: • memory is full, or • received a page that is too complex to print, or • reduces the resolution of the errors described above has a ...), or • cannot communicate with the host computer (host interface error). Display the secondary error code by double-clicking the operator panel button. 48 Chapter 4: Troubleshooting
... look like this: Then your printer: • memory is full, or • received a page that is too complex to print, or • reduces the resolution of the errors described above has a ...), or • cannot communicate with the host computer (host interface error). Display the secondary error code by double-clicking the operator panel button. 48 Chapter 4: Troubleshooting
User's Guide
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If your printer lights look like this when you double-click the operator panel button: Then your printer: has received a page that is too complex to print (Complex Page). • Switch the printing mode to a different printing mode via the Lexmark driver for Windows, or • press the operator panel button with a brief button press to resume printing, or • reset the printer by pushing the operator panel button with a long button press. 50 Chapter 4: Troubleshooting
If your printer lights look like this when you double-click the operator panel button: Then your printer: has received a page that is too complex to print (Complex Page). • Switch the printing mode to a different printing mode via the Lexmark driver for Windows, or • press the operator panel button with a brief button press to resume printing, or • reset the printer by pushing the operator panel button with a long button press. 50 Chapter 4: Troubleshooting
User's Guide
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If your printer lights look like this when you double-click the operator panel button: Then your printer: has received a request for a PPDS font which is not installed (Font Error). • Reset the front panel by pushing the operator panel button with a long button press. 52 Chapter 4: Troubleshooting
If your printer lights look like this when you double-click the operator panel button: Then your printer: has received a request for a PPDS font which is not installed (Font Error). • Reset the front panel by pushing the operator panel button with a long button press. 52 Chapter 4: Troubleshooting
User's Guide
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If your printer lights look like this when you double-click the operator panel button: Then your printer: has insufficient memory to free up unused space in flash memory (Insufficient Defrag Memory). • Delete fonts, macros and other data in RAM, or install additional printer memory, then issue a PJL command to begin freeing up unused space in flash memory. 54 Chapter 4: Troubleshooting
If your printer lights look like this when you double-click the operator panel button: Then your printer: has insufficient memory to free up unused space in flash memory (Insufficient Defrag Memory). • Delete fonts, macros and other data in RAM, or install additional printer memory, then issue a PJL command to begin freeing up unused space in flash memory. 54 Chapter 4: Troubleshooting
User's Guide
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...blinking, contact your point of purchase, or call the Lexmark service number listed on . Reset user defaults When formatting problems occur or unexpected characters print, try resetting the printer default settings to your user defaults. Once the default ...settings are reset, the Ready light comes on . Printer service information If your printer lights look like this: Then your printer: has a service error and printing stops immediately. • Turn the printer off and back on . 56 Chapter 4: Troubleshooting...
...blinking, contact your point of purchase, or call the Lexmark service number listed on . Reset user defaults When formatting problems occur or unexpected characters print, try resetting the printer default settings to your user defaults. Once the default ...settings are reset, the Ready light comes on . Printer service information If your printer lights look like this: Then your printer: has a service error and printing stops immediately. • Turn the printer off and back on . 56 Chapter 4: Troubleshooting...
User's Guide
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...on solid, the Error light is blinking and the Press Button light is blinking. 7 Do a long button press to the troubleshooting tables beginning on page 37. 58 Chapter 4: Troubleshooting When you evaluate print quality. b Once the paper exits into the paper feeder. 5 When the Error light comes on ... print quality problems, like streaking, select the Print Quality Test Pages setting. 1 Turn off the printer. 2 Open the top cover. 3 Turn the printer back on. 4 Load paper into the output bin, the printer returns to help you 've isolated the problem, i.e., print is too light, toner streaks, and...
...on solid, the Error light is blinking and the Press Button light is blinking. 7 Do a long button press to the troubleshooting tables beginning on page 37. 58 Chapter 4: Troubleshooting When you evaluate print quality. b Once the paper exits into the paper feeder. 5 When the Error light comes on ... print quality problems, like streaking, select the Print Quality Test Pages setting. 1 Turn off the printer. 2 Open the top cover. 3 Turn the printer back on. 4 Load paper into the output bin, the printer returns to help you 've isolated the problem, i.e., print is too light, toner streaks, and...