User's Guide
Page 8
... panel status • view printer error messages • use A variety of memory, expandable to 68MB to 10 pages per minute for printing flexibility: 75 PCL scalable fonts (45 LaserJet-compatible scalable fonts plus 30 additional PCL scalable fonts), 75 PostScript scalable fonts (39 Optra-compatible scalable fonts plus 36 PostScript scalable fonts), FontVision™ font manager utility with your printer driver to store forms, macros and downloaded fonts. You can also install an optional flash memory card to conserve toner...
... panel status • view printer error messages • use A variety of memory, expandable to 68MB to 10 pages per minute for printing flexibility: 75 PCL scalable fonts (45 LaserJet-compatible scalable fonts plus 30 additional PCL scalable fonts), 75 PostScript scalable fonts (39 Optra-compatible scalable fonts plus 36 PostScript scalable fonts), FontVision™ font manager utility with your printer driver to store forms, macros and downloaded fonts. You can also install an optional flash memory card to conserve toner...
User's Guide
Page 9
...lights Check the status of your printer. Printer Features Front View 1 Automatic paper feeder 3 Paper guides 5 Paper support 2 Paper support 4 Manual sheet feeder 6 Paper guides 7 Indicator lights 8 Paper output bin 9 Front output door Use the: When you want to: 1 Automatic paper feeder Load paper/other media (up to 150 sheets of paper or 10 sheets of other media. Use for transparencies, labels, envelopes and card stock. 5 Paper support Stack media in the paper output bin. 6 Paper guides Adjust the width of the paper in the automatic paper feeder. 4 Manual sheet feeder Load...
...lights Check the status of your printer. Printer Features Front View 1 Automatic paper feeder 3 Paper guides 5 Paper support 2 Paper support 4 Manual sheet feeder 6 Paper guides 7 Indicator lights 8 Paper output bin 9 Front output door Use the: When you want to: 1 Automatic paper feeder Load paper/other media (up to 150 sheets of paper or 10 sheets of other media. Use for transparencies, labels, envelopes and card stock. 5 Paper support Stack media in the paper output bin. 6 Paper guides Adjust the width of the paper in the automatic paper feeder. 4 Manual sheet feeder Load...
User's Guide
Page 11
... Press Button activates different printer functions, such as paper source, paper size and orientation. Press and hold Press Button for 3 seconds only when you want to reset the printer to the user defaults, all print job data is lost. Use MarkVision or your printer, go to change printer settings such as restarting the printer, printing data or displaying an error code. To set up your software application driver to the next chapter. Different light sequences provide status, attendance and service...
... Press Button activates different printer functions, such as paper source, paper size and orientation. Press and hold Press Button for 3 seconds only when you want to reset the printer to the user defaults, all print job data is lost. Use MarkVision or your printer, go to change printer settings such as restarting the printer, printing data or displaying an error code. To set up your software application driver to the next chapter. Different light sequences provide status, attendance and service...
User's Guide
Page 22
... of the printer dialog box show the Optra E312 printer icon. 15 In the PostScript Printer Description (PPD) File box, click Auto Setup. Troubleshooting Tips Problem: Auto Setup fails in the printer icon to your Desktop. 20 Click the new desktop printer icon. The previous screen displays. Notice the new printer icon. 16 Click Create. A window appears for the information to name the printer. 17 Type in the Printing menu and select Set Default Printer. Note...
... of the printer dialog box show the Optra E312 printer icon. 15 In the PostScript Printer Description (PPD) File box, click Auto Setup. Troubleshooting Tips Problem: Auto Setup fails in the printer icon to your Desktop. 20 Click the new desktop printer icon. The previous screen displays. Notice the new printer icon. 16 Click Create. A window appears for the information to name the printer. 17 Type in the Printing menu and select Set Default Printer. Note...
User's Guide
Page 41
... 3: Paper handling have any envelopes you are considering using with the printer before buying large quantities. • Use envelopes made from 75 to 105 g/m2 (20 to 28 lb) bond paper. Load envelopes in the center of the manual feeder or automatic paper feeder and slide the paper guides snugly against the sides of any exposed adhesive when the flap is in any way - When printing on envelopes...
... 3: Paper handling have any envelopes you are considering using with the printer before buying large quantities. • Use envelopes made from 75 to 105 g/m2 (20 to 28 lb) bond paper. Load envelopes in the center of the manual feeder or automatic paper feeder and slide the paper guides snugly against the sides of any exposed adhesive when the flap is in any way - When printing on envelopes...
User's Guide
Page 42
... tag card stock, feed 1 card at a time from the manual feeder, or you can load up to 10 labels in the manual paper feeder. When printing on labels: • Test the print quality before buying large quantities of labels. • Use labels with a maximum weight of 163 g/m2 and a minimum size of 76.2 x 127 mm (3 x 5 in the top left corner. • Adjust the left and right paper guides to the Card Stock & Label Guide on the sheets...
... tag card stock, feed 1 card at a time from the manual feeder, or you can load up to 10 labels in the manual paper feeder. When printing on labels: • Test the print quality before buying large quantities of labels. • Use labels with a maximum weight of 163 g/m2 and a minimum size of 76.2 x 127 mm (3 x 5 in the top left corner. • Adjust the left and right paper guides to the Card Stock & Label Guide on the sheets...
User's Guide
Page 46
... sheet at a time from you and pointing down • envelopes, insert one envelope vertically, flap side down , facing you will get a load manual paper/ envelope message. Manual sheet feeder 1 Extend the paper support on the paper output bin or open the front output door to feed media straight out the front of the media. 4 Briefly (approximately one card vertically 3 Slide the paper guides flush against the edges of the printer. Loading paper, other media in the manual sheet feeder Use the manual feeder to start printing. 5 When the Load Paper light blinks...
... sheet at a time from you and pointing down • envelopes, insert one envelope vertically, flap side down , facing you will get a load manual paper/ envelope message. Manual sheet feeder 1 Extend the paper support on the paper output bin or open the front output door to feed media straight out the front of the media. 4 Briefly (approximately one card vertically 3 Slide the paper guides flush against the edges of the printer. Loading paper, other media in the manual sheet feeder Use the manual feeder to start printing. 5 When the Load Paper light blinks...
User's Guide
Page 47
Clearing paper jams If you get a paper jam, the Paper Jam indicator light prompts you remove the cartridge from the printer, cover it or store it . If this doesn't clear the jam: 3 Open the printer cover. 4 Remove the print cartridge and cover it in a clean, dark place. 34 Chapter 3: Paper handling Note: Exposing the photoconductor to resume printing. If the paper has just started to feed from the output bin. 2 Turn the printer off, then on. After you to clear the paper path...
Clearing paper jams If you get a paper jam, the Paper Jam indicator light prompts you remove the cartridge from the printer, cover it or store it . If this doesn't clear the jam: 3 Open the printer cover. 4 Remove the print cartridge and cover it in a clean, dark place. 34 Chapter 3: Paper handling Note: Exposing the photoconductor to resume printing. If the paper has just started to feed from the output bin. 2 Turn the printer off, then on. After you to clear the paper path...
User's Guide
Page 51
... the printer power switch is on the back of xerographic bond paper. • Replace the print cartridge. While in your software application. • Try a different type of purchase. If you are blinking). Printing problems Problem: What to do a brief button press) to reset the printer. 38 Chapter 4: Troubleshooting memory (see Installing a printer memory card). Unexpected characters print or characters are missing. • Make sure you cannot print a test page, call the number listed on . Print quality problems Toner smears or rubs off -line. but nothing prints...
... the printer power switch is on the back of xerographic bond paper. • Replace the print cartridge. While in your software application. • Try a different type of purchase. If you are blinking). Printing problems Problem: What to do a brief button press) to reset the printer. 38 Chapter 4: Troubleshooting memory (see Installing a printer memory card). Unexpected characters print or characters are missing. • Make sure you cannot print a test page, call the number listed on . Print quality problems Toner smears or rubs off -line. but nothing prints...
User's Guide
Page 72
... Button light blink, close the cover. 6 Do a double button press 3 times to scroll down to Enter Hex Trace. Data sent to the printer is printed out in hexadecimal and character representation to help you what information your printer is receiving. To enter Hex Trace mode: 1 Turn off the printer or press the operator panel button to reset the printer. Enter Hex Trace mode When unexpected characters print or characters are missing, use...
... Button light blink, close the cover. 6 Do a double button press 3 times to scroll down to Enter Hex Trace. Data sent to the printer is printed out in hexadecimal and character representation to help you what information your printer is receiving. To enter Hex Trace mode: 1 Turn off the printer or press the operator panel button to reset the printer. Enter Hex Trace mode When unexpected characters print or characters are missing, use...
User's Guide
Page 81
... new meanings based on solid. The following tables describe the function of each of these settings. 68 Appendix B: Advanced troubleshooting When the Enter Configuration Mode setting is selected, the operator panel Load Paper light is on solid, the Error light is blinking and the Press Button light is on their function. To enter configuration mode you must be in the Special Function Menu: 1 Turn off the printer. 2 Open the top cover. 3 Turn the printer...
... new meanings based on solid. The following tables describe the function of each of these settings. 68 Appendix B: Advanced troubleshooting When the Enter Configuration Mode setting is selected, the operator panel Load Paper light is on solid, the Error light is blinking and the Press Button light is on their function. To enter configuration mode you must be in the Special Function Menu: 1 Turn off the printer. 2 Open the top cover. 3 Turn the printer...
User's Guide
Page 105
... product must be available for warranty service, remove all programs, data, and removable storage media. Lexmark offers a variety of extended warranty programs that user. Warranty service will be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You may be a new or repaired item. The replacement item assumes the remaining warranty period...
... product must be available for warranty service, remove all programs, data, and removable storage media. Lexmark offers a variety of extended warranty programs that user. Warranty service will be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You may be a new or repaired item. The replacement item assumes the remaining warranty period...
User's Guide
Page 110
.... print cartridge. M macro. MarkVision. media. orientation. Any paper exit area. The default is applied. protocol. Paper measuring 8.5 x 11 in which provides the low-level functions needed to the language of the paper. manual feed. Any materials you configure multiple printers from a single setup file. Background text or graphics intended to change printer settings and display printer status. The replaceable unit inside the printer that translates the language of a software application to operate your computer, such as PCL or...
.... print cartridge. M macro. MarkVision. media. orientation. Any paper exit area. The default is applied. protocol. Paper measuring 8.5 x 11 in which provides the low-level functions needed to the language of the paper. manual feed. Any materials you configure multiple printers from a single setup file. Background text or graphics intended to change printer settings and display printer status. The replaceable unit inside the printer that translates the language of a software application to operate your computer, such as PCL or...
User's Guide
Page 111
.... Any program loaded on your computer used to change (or scale) the size of the printed page. standard protocol. toner. Fonts that remains in the number of the printer. S scalable font. software application. A printed page that control printer operation and the appearance of the characters (measured in Windows applications and scale them to install printer drivers, test printer setup, and complete the setup of peripherals with a variety of printer options. setting. A program shipped with your printer. A parallel printer protocol where...
.... Any program loaded on your computer used to change (or scale) the size of the printed page. standard protocol. toner. Fonts that remains in the number of the printer. S scalable font. software application. A printed page that control printer operation and the appearance of the characters (measured in Windows applications and scale them to install printer drivers, test printer setup, and complete the setup of peripherals with a variety of printer options. setting. A program shipped with your printer. A parallel printer protocol where...
User's Guide
Page 113
... 14 P paper feeding problems 36 jams 34 loading 30 types and sizes 26 Paper Jam light 45 parallel interface, connecting 4 Parallel Mode 1 73 Parallel Mode 2 74 Parallel NPA Mode 69 Parallel Protocol 70 H Host Interface Error 55 I indicator lights Busy 41 Flash Memory Full 47 Flushing 44 Load Paper 46 Paper Jam 45 Ready 40 Resetting 43 Service Error 56 Top Cover Open 47 Waiting 42 installing 18 flash memory card option 18 print cartridge 2 printer drivers 21 printer memory card option 17 Insufficient Defrag Memory 54 J jams 34 L label types 29 language, changing operator panel display 13 laser...
... 14 P paper feeding problems 36 jams 34 loading 30 types and sizes 26 Paper Jam light 45 parallel interface, connecting 4 Parallel Mode 1 73 Parallel Mode 2 74 Parallel NPA Mode 69 Parallel Protocol 70 H Host Interface Error 55 I indicator lights Busy 41 Flash Memory Full 47 Flushing 44 Load Paper 46 Paper Jam 45 Ready 40 Resetting 43 Service Error 56 Top Cover Open 47 Waiting 42 installing 18 flash memory card option 18 print cartridge 2 printer drivers 21 printer memory card option 17 Insufficient Defrag Memory 54 J jams 34 L label types 29 language, changing operator panel display 13 laser...
User's Guide
Page 114
power cord, connecting 13 PPDS Activated 71 PPDS font error 52 print cartridge installing 2 maintaining 63 problems 4, 64 print quality 1200 Image Quality vii toner saver vii printer attendance information 45 features viii, 65 service information 56 status information 40 unpacking 1 printer drivers, installing 21 printer lights Busy 41 Flushing 44 Load Paper 46 Paper Jam 45 Ready 40 Resetting 43 Service Error 56 Waiting 42 printer memory card option, installing 17 printing a test page 12 R Ready light 40 removing the system board shield 14 reset user defaults 56 Resetting light 43 Resolution ...
power cord, connecting 13 PPDS Activated 71 PPDS font error 52 print cartridge installing 2 maintaining 63 problems 4, 64 print quality 1200 Image Quality vii toner saver vii printer attendance information 45 features viii, 65 service information 56 status information 40 unpacking 1 printer drivers, installing 21 printer lights Busy 41 Flushing 44 Load Paper 46 Paper Jam 45 Ready 40 Resetting 43 Service Error 56 Waiting 42 printer memory card option, installing 17 printing a test page 12 R Ready light 40 removing the system board shield 14 reset user defaults 56 Resetting light 43 Resolution ...
Service Manual
Page 22
... SIMM SRAM UPR USB V ac V dc Customer Setup Dynamic Random Access Memory Electrophotographic Process Erasable, Programmable Read-Only Memory Electrostatic Discharge Field Replaceable Unit High Voltage Power Supply Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Masked Read Only Memory Nonvolatile Random Access Memory Original Equipment Manufacturer Photoconductor Power-On Self Test Read Only Memory Single In-Line Memory Module Static Random Access Memory Used Parts Return Universal Serial Bus Volts alternating...
... SIMM SRAM UPR USB V ac V dc Customer Setup Dynamic Random Access Memory Electrophotographic Process Erasable, Programmable Read-Only Memory Electrostatic Discharge Field Replaceable Unit High Voltage Power Supply Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Masked Read Only Memory Nonvolatile Random Access Memory Original Equipment Manufacturer Photoconductor Power-On Self Test Read Only Memory Single In-Line Memory Module Static Random Access Memory Used Parts Return Universal Serial Bus Volts alternating...
Service Manual
Page 23
... a user error message or service error message. Diagnostic Information Start CAUTION: NEVER manually actuate or disable the top cover interlock switch and the printhead shutter actuator at the same time. To perform some of the service checks and tests, such as troubleshooting paper feed problems, you have a service error code and does not complete POST, go to the "POST Symptom Table" on page 2-2. When a user error message occurs, one or two operator panel LEDs are blinking, go...
... a user error message or service error message. Diagnostic Information Start CAUTION: NEVER manually actuate or disable the top cover interlock switch and the printhead shutter actuator at the same time. To perform some of the service checks and tests, such as troubleshooting paper feed problems, you have a service error code and does not complete POST, go to the "POST Symptom Table" on page 2-2. When a user error message occurs, one or two operator panel LEDs are blinking, go...
Service Manual
Page 28
Locate the printer's LED Status in the appropriate paper tray and push the operator panel button to the "Cover Open Switch Service Check" on page 2-13. 2-6 Service Manual If the error message is powered off. Load media into the manual slot and push the operator panel button to the"Paper Feed Service Check" on solid or blinking until the printer is still present, go to resume printing or do an operator panel reset by pressing and holding the operator panel button for more than three...
Locate the printer's LED Status in the appropriate paper tray and push the operator panel button to the "Cover Open Switch Service Check" on page 2-13. 2-6 Service Manual If the error message is powered off. Load media into the manual slot and push the operator panel button to the"Paper Feed Service Check" on solid or blinking until the printer is still present, go to resume printing or do an operator panel reset by pressing and holding the operator panel button for more than three...
Service Manual
Page 50
... transfer roller causes the printer to evenly distribute the toner. Go to a worn transfer roller. Disconnect the printhead cable from the HVPS and measure the signals on the model E312. 2-28 Service Manual 4044-XXX Paper "trees", wrinkles, stacks poorly or curls FRU Models E310 & E312 Transfer Roller Action This problem is most likely due to the "High Voltage Power Supply (model E310)" on page 5-16 in the connector locations chapter and check...
... transfer roller causes the printer to evenly distribute the toner. Go to a worn transfer roller. Disconnect the printhead cable from the HVPS and measure the signals on the model E312. 2-28 Service Manual 4044-XXX Paper "trees", wrinkles, stacks poorly or curls FRU Models E310 & E312 Transfer Roller Action This problem is most likely due to the "High Voltage Power Supply (model E310)" on page 5-16 in the connector locations chapter and check...