Troubleshooting Guide
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... the printer specifications. Move the guides in its original wrapper until you load does not exceed the maximum stack height indicated at www.lexmark.com for service. Load the correct type media for the size paper loaded. Repeating defects Marks occur repeatedly only in one color and... multiple times on a page: • Replace the cartridge if the defects occur every: - 38 mm (1.5 in.) - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks occur down the error number, the problem, ...
... the printer specifications. Move the guides in its original wrapper until you load does not exceed the maximum stack height indicated at www.lexmark.com for service. Load the correct type media for the size paper loaded. Repeating defects Marks occur repeatedly only in one color and... multiple times on a page: • Replace the cartridge if the defects occur every: - 38 mm (1.5 in.) - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks occur down the error number, the problem, ...
Troubleshooting Guide
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... finishes. • Make sure the paper you load in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to adjust the color. • Load paper from a new package. • Avoid textured paper with rough finishes. • Make...Streaked vertical lines ABCDE ABCDE ABCDE • If paper is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print cartridge that corresponds to the color displayed on the control panel. Streaked horizontal lines ABCDE ABCDE ABCDE Replace the print...
... finishes. • Make sure the paper you load in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to adjust the color. • Load paper from a new package. • Avoid textured paper with rough finishes. • Make...Streaked vertical lines ABCDE ABCDE ABCDE • If paper is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print cartridge that corresponds to the color displayed on the control panel. Streaked horizontal lines ABCDE ABCDE ABCDE Replace the print...
User Reference
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..., a blank page is cleared, the printer may need to the printer. Between Pages Inserts a blank sheet between each collated copy of a multipage sheet. When a staple cartridge is replaced or a staple jam is inserted between each copy of a job. None* Between Copies Stacks all sheets directly on ). Between Jobs Inserts a blank sheet...
..., a blank page is cleared, the printer may need to the printer. Between Pages Inserts a blank sheet between each collated copy of a multipage sheet. When a staple cartridge is replaced or a staple jam is inserted between each copy of a job. None* Between Copies Stacks all sheets directly on ). Between Jobs Inserts a blank sheet...
User Reference
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...specified timeout value. Printer stops printing, displays an error message, and repeats three beeps every 10 seconds until someone replaces the toner cartridge. Specifies the amount of time the printer waits for additional data before it is low on PCL emulation print jobs. Wait Timeout ...Printer stops printing, displays Load Staples, and sounds three quick beeps. Disabled 15...65535 (40*) Load Staples is displayed until the toner cartridge is only available when you use PostScript emulation. Single* Continuous Wait Timeout To specify the amount of time (in seconds) the printer ...
...specified timeout value. Printer stops printing, displays an error message, and repeats three beeps every 10 seconds until someone replaces the toner cartridge. Specifies the amount of time the printer waits for additional data before it is low on PCL emulation print jobs. Wait Timeout ...Printer stops printing, displays Load Staples, and sounds three quick beeps. Disabled 15...65535 (40*) Load Staples is displayed until the toner cartridge is only available when you use PostScript emulation. Single* Continuous Wait Timeout To specify the amount of time (in seconds) the printer ...
User Reference
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... Purpose Values Toner To view the status of the toner waste container. Near Exhausted Waste Bottle To view the status of the color print cartridges. On Auto* Does not buffer print jobs to change printer settings affecting a Universal Serial Bus (USB) port (USB Option ). Note:...Near Full The toner waste container is replaced. Buffers print jobs only if the printer is low or needs replacement. Low Change Cartridge Oiler To view the status of the web oiler. Supplies Menu The Supplies Menu provides information about printer supplies that require attention. ...
... Purpose Values Toner To view the status of the toner waste container. Near Exhausted Waste Bottle To view the status of the color print cartridges. On Auto* Does not buffer print jobs to change printer settings affecting a Universal Serial Bus (USB) port (USB Option ). Note:...Near Full The toner waste container is replaced. Buffers print jobs only if the printer is low or needs replacement. Low Change Cartridge Oiler To view the status of the web oiler. Supplies Menu The Supplies Menu provides information about printer supplies that require attention. ...
User Reference
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...the finisher is missing or is requesting that tracks wear on the image transfer unit and fuser have reached their limit. Insert Staple Cartridge The staple cartridge in the printer; 37 Insufficient Memory Held Jobs May Not Be The printer memory cannot restore Restored Print and Hold jobs from ...the printer hard disk. See also: Loading the trays Install or Cancel Job The printer is installed incorrectly. • Correctly install the staple cartridge to clear the message. • Press Go to open the Job Menu and cancel the current job. • To avoid this message is ...
...the finisher is missing or is requesting that tracks wear on the image transfer unit and fuser have reached their limit. Insert Staple Cartridge The staple cartridge in the printer; 37 Insufficient Memory Held Jobs May Not Be The printer memory cannot restore Restored Print and Hold jobs from ...the printer hard disk. See also: Loading the trays Install or Cancel Job The printer is installed incorrectly. • Correctly install the staple cartridge to clear the message. • Press Go to open the Job Menu and cancel the current job. • To avoid this message is ...
User Reference
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... job. If you want to open the Job Menu and cancel the current job. internal network adapter or INA) is empty. • Install a new staple cartridge in the default input source. • Press Menu to staple a print job, but the stapler is being reset. Load paper into the manual feed slot...
... job. If you want to open the Job Menu and cancel the current job. internal network adapter or INA) is empty. • Install a new staple cartridge in the default input source. • Press Menu to staple a print job, but the stapler is being reset. Load paper into the manual feed slot...
User Reference
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...8226; When you unpacked the printer, you left a piece of packing material inside the printer. After pressing Go, you can do Remove Cartridge and The packing material has not been ITU Packaging removed from • Wait for the message to clear. Resetting Active Bin The printer ... interface is restoring the factory default printer settings. the hard disk. Message What this message means What you may see the message, "Remove Cartridge and ITU Packaging." Remove all packing material from the specified bin(s) to printer memory. • Press Return or Stop. tracks wear on ...
...8226; When you unpacked the printer, you left a piece of packing material inside the printer. After pressing Go, you can do Remove Cartridge and The packing material has not been ITU Packaging removed from • Wait for the message to clear. Resetting Active Bin The printer ... interface is restoring the factory default printer settings. the hard disk. Message What this message means What you may see the message, "Remove Cartridge and ITU Packaging." Remove all packing material from the specified bin(s) to printer memory. • Press Return or Stop. tracks wear on ...
User Reference
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... This error can do The stapler has only a few staples remaining. • Press Go to continue printing. • Install a new staple cartridge to another. Download the correct download emulator version from one of the printer supplies requires attention. See also: Understanding jam messages; Clearing the entire ... one printer to clear the message. For example, you can occur if you update printer firmware or move a firmware card from the Lexmark Web site. Load paper in the bin to clear the message. the specified USB port. Add paper to the tray to open the...
... This error can do The stapler has only a few staples remaining. • Press Go to continue printing. • Install a new staple cartridge to another. Download the correct download emulator version from one of the printer supplies requires attention. See also: Understanding jam messages; Clearing the entire ... one printer to clear the message. For example, you can occur if you update printer firmware or move a firmware card from the Lexmark Web site. Load paper in the bin to clear the message. the specified USB port. Add paper to the tray to open the...
User Reference
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... on the second line of the following options: - Reset Active Bin - For auto-size sensing trays, this message: - A defective cartridge or ITU may be installed. Check Supply Levels The printer has determined that prompted the message. • Make sure the Paper Size setting...Color Menu, and select Color Adjust to clear the message and continue printing. Message 30 Toner Cart Missing 31 Defective Cartridge 32 Unsupported Cartridge 33 Calibration Error 34 Incorrect Media 34 Short Paper 35 Res Save Off Deficient Memory 36 Printer Service Required What ...
... on the second line of the following options: - Reset Active Bin - For auto-size sensing trays, this message: - A defective cartridge or ITU may be installed. Check Supply Levels The printer has determined that prompted the message. • Make sure the Paper Size setting...Color Menu, and select Color Adjust to clear the message and continue printing. Message 30 Toner Cart Missing 31 Defective Cartridge 32 Unsupported Cartridge 33 Calibration Error 34 Incorrect Media 34 Short Paper 35 Res Save Off Deficient Memory 36 Printer Service Required What ...
User Reference
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...set up correctly and you are deleted. • Delete fonts, macros, and other data stored on . The printer has detected an unsupported refilled cartridge. The printer has detected a serial interface error on a serial port. • Make sure the serial link is not enough free space in...Page Protect to clear the message and continue printing the job. Install additional printer memory. See also: Setup Guide Remove the indicated print cartridge and install a new one. Downloaded fonts and macros not previously stored in flash memory are using the appropriate cable. • Press Go to...
...set up correctly and you are deleted. • Delete fonts, macros, and other data stored on . The printer has detected an unsupported refilled cartridge. The printer has detected a serial interface error on a serial port. • Make sure the serial link is not enough free space in...Page Protect to clear the message and continue printing the job. Install additional printer memory. See also: Setup Guide Remove the indicated print cartridge and install a new one. Downloaded fonts and macros not previously stored in flash memory are using the appropriate cable. • Press Go to...
User Reference
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...problem. See also: 82 Waste Toner Bottle Full 82 Waste Toner Bottle The toner waste container is totally exhausted. • Replace the specified print cartridge. • Press Go to clear the message and continue printing. See also: Ordering a web oiler 85 ITU Maintenance The color adjust sensor ...unit. 84 Oiler Nearly Exhausted The web oiler is nearly exhausted. Message What this message means What you can do not have a replacement cartridge on . Full Replace the toner waste container and press Go to clear the message. 82 Waste Toner Bottle The toner waste container is ...
...problem. See also: 82 Waste Toner Bottle Full 82 Waste Toner Bottle The toner waste container is totally exhausted. • Replace the specified print cartridge. • Press Go to clear the message and continue printing. See also: Ordering a web oiler 85 ITU Maintenance The color adjust sensor ...unit. 84 Oiler Nearly Exhausted The web oiler is nearly exhausted. Message What this message means What you can do not have a replacement cartridge on . Full Replace the toner waste container and press Go to clear the message. 82 Waste Toner Bottle The toner waste container is ...
User Reference
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c Place the cartridges on the cartridge handhold. Open the front cover. 5 Remove all the print cartridges. b Pull the cartridge straight out and use the handle to lift it off . 4 Turn the printer off the guides. a Pull up slightly on a clean, flat surface out of direct light. 101
c Place the cartridges on the cartridge handhold. Open the front cover. 5 Remove all the print cartridges. b Pull the cartridge straight out and use the handle to lift it off . 4 Turn the printer off the guides. a Pull up slightly on a clean, flat surface out of direct light. 101
User Reference
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10 Return the multipurpose feeder to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you need more assistance. 106 Clearing finisher jams (Areas 1-6) Refer to its working position. Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need help 1 Turn the printer off and then back on . The printer returns to a Ready state.
10 Return the multipurpose feeder to the Finisher Setup & User's Guide for instructions on clearing finisher jams. If you need more assistance. 106 Clearing finisher jams (Areas 1-6) Refer to its working position. Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need help 1 Turn the printer off and then back on . The printer returns to a Ready state.
User Reference
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... kit to allow your printer. Use P/N 56P1544 to order a web oiler. Visit Lexmark's Web site at www.lexmark.com to print after the 88 Toner Low message appears for print cartridge ordering information. 108 Replacing maintenance items as needed helps you maintain top performance, optimize print... and second transfer roller. In other countries/regions, contact the place where you should order a new print cartridge. Type of fuser for information about Lexmark Authorized Supplies Dealers in your printer. You can continue to order supplies. Ordering an image transfer unit and ...
... kit to allow your printer. Use P/N 56P1544 to order a web oiler. Visit Lexmark's Web site at www.lexmark.com to print after the 88 Toner Low message appears for print cartridge ordering information. 108 Replacing maintenance items as needed helps you maintain top performance, optimize print... and second transfer roller. In other countries/regions, contact the place where you should order a new print cartridge. Type of fuser for information about Lexmark Authorized Supplies Dealers in your printer. You can continue to order supplies. Ordering an image transfer unit and ...
User Reference
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Visit our Web site: www.lexmark.com/recycle 2 2. The following is a list of cartridges you can order: • Black print cartridge • Cyan print cartridge • Magenta print cartridge • Yellow print cartridge • Black high yield print cartridge • Cyan high yield print cartridge • Magenta high yield print cartridge • Yellow high yield print cartridge • Black Return Program...
Visit our Web site: www.lexmark.com/recycle 2 2. The following is a list of cartridges you can order: • Black print cartridge • Cyan print cartridge • Magenta print cartridge • Yellow print cartridge • Black high yield print cartridge • Cyan high yield print cartridge • Magenta high yield print cartridge • Yellow high yield print cartridge • Black Return Program...
User Reference
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...and then reinserting them. 2 If you clear the jam. Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks occur down the page repeatedly in all colors: • ...by removing them from . Use the following table to find solutions to print quality problems. Symptom Repeating defects Cause Solution Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is set to Off. is defective. An incorrect media...
...and then reinserting them. 2 If you clear the jam. Marks occur repeatedly only in one color and multiple times on a page: • Replace the cartridge if the defects occur every: - 48 mm (1.9 in.) - 97 mm (3.8 in.) Marks occur down the page repeatedly in all colors: • ...by removing them from . Use the following table to find solutions to print quality problems. Symptom Repeating defects Cause Solution Either the print cartridges are defective, the image transfer unit and transfer roller are defective, or the fuser is set to Off. is defective. An incorrect media...
User Reference
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..., or the fuser is defective. ABCDE ABCDE ABCDE 125 to the paper. • Replace the color print cartridge causing the • The print cartridge is defective. 1 Replace the color print cartridge causing the line. 2 If you still have the problem, replace the image transfer unit and transfer roller.... before fusing • If paper is stiff, try feeding from another tray. Streaked horizontal lines ABCDE ABCDE ABCDE The print cartridges, the transfer Replace the print cartridge, the transfer roller, the roller, image transfer unit, or fuser image transfer unit, or fuser as needed.
..., or the fuser is defective. ABCDE ABCDE ABCDE 125 to the paper. • Replace the color print cartridge causing the • The print cartridge is defective. 1 Replace the color print cartridge causing the line. 2 If you still have the problem, replace the image transfer unit and transfer roller.... before fusing • If paper is stiff, try feeding from another tray. Streaked horizontal lines ABCDE ABCDE ABCDE The print cartridges, the transfer Replace the print cartridge, the transfer roller, the roller, image transfer unit, or fuser image transfer unit, or fuser as needed.
User Reference
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... printer. • Select a different Toner Darkness setting from the printer driver before sending the job to Transparency. Toner specks • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser... transfer unit. • Replace the fuser. • Call for the tray you are using is set to print. • Replace the print cartridges. Solution • Load paper from a fresh package in the paper tray. • Avoid textured paper with rough finishes. • Make sure the...
... printer. • Select a different Toner Darkness setting from the printer driver before sending the job to Transparency. Toner specks • The print cartridges are defective. • The transfer roller is worn or defective. • The image transfer unit is worn or defective. • The fuser... transfer unit. • Replace the fuser. • Call for the tray you are using is set to print. • Replace the print cartridges. Solution • Load paper from a fresh package in the paper tray. • Avoid textured paper with rough finishes. • Make sure the...
User Reference
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... to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to the proper positions for a different size...Guides in the selected tray are set Move the guides in the tray to print. • Replace the print cartridges. what is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. Clipped images (Some of the ...
... to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to the proper positions for a different size...Guides in the selected tray are set Move the guides in the tray to print. • Replace the print cartridges. what is worn or defective. • Replace the print cartridges. • Replace the transfer roller. • Replace the image transfer unit. Clipped images (Some of the ...