Service Manual
Page 3
... Tools required for service 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 POR (Power-On Reset) sequence 2-2 Symptom tables 2-3 Printer symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx...
... Tools required for service 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 POR (Power-On Reset) sequence 2-2 Symptom tables 2-3 Printer symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx...
Service Manual
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... Diagnostic information 2-1 "Theory of various tests. • Does the POR stop? Disconnect any cable or electronic board or assembly for individual error messages • Additional information can be found at the following : - "Paper jams" on page 2-12 - Diagnostic information 5025-2xx,...prevent damage to repair a malfunctioning printer. "Service checks" on page 2-3 - 2. Begin here to locate the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to the printer....
... Diagnostic information 2-1 "Theory of various tests. • Does the POR stop? Disconnect any cable or electronic board or assembly for individual error messages • Additional information can be found at the following : - "Paper jams" on page 2-12 - Diagnostic information 5025-2xx,...prevent damage to repair a malfunctioning printer. "Service checks" on page 2-3 - 2. Begin here to locate the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to the printer....
Service Manual
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...correct type and size media. • Press Stop ( ), and then press Select ( ) to cancel printing. 5025-2xx, 4xx Error codes and messages User status and customer attendance messages User primary message Calibrating Close Door Check Config ID Check Model Name Check Serial Num Defragmenting Flash... DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Insert Tray Install Tray or Cancel job Invalid Engine Code Invalid Network Code Load Load Load Load Explanation The printer is performing the defragmentation operation of flash memory. The printer is performing a...
...correct type and size media. • Press Stop ( ), and then press Select ( ) to cancel printing. 5025-2xx, 4xx Error codes and messages User status and customer attendance messages User primary message Calibrating Close Door Check Config ID Check Model Name Check Serial Num Defragmenting Flash... DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Insert Tray Install Tray or Cancel job Invalid Engine Code Invalid Network Code Load Load Load Load Explanation The printer is performing the defragmentation operation of flash memory. The printer is performing a...
Service Manual
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.... A single page of media is jammed between the input and exit sensors. the jammed pages. 5025-2xx, 4xx Paper Jam messages Paper jam messages (2xx) Error code 200.xx Paper Jam Check 200.xx Paper Jam Pages Jammed 201.xx Paper Jam Check 201.xx Paper Jam Pages Jammed 202.xx Paper...
.... A single page of media is jammed between the input and exit sensors. the jammed pages. 5025-2xx, 4xx Paper Jam messages Paper jam messages (2xx) Error code 200.xx Paper Jam Check 200.xx Paper Jam Pages Jammed 201.xx Paper Jam Check 201.xx Paper Jam Pages Jammed 202.xx Paper...
Service Manual
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... SOS/EOS measurement did not complete. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. Printhead declared error. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. If the problem persists, go to "Printhead ... 2-51. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages Service error messages (1xx, 9xx) Error code 106.xx Service Yellow Printhead 106.01 Service Yellow Printhead 106.02 Service Yellow Printhead 106.03 Service Yellow Printhead 106....
... SOS/EOS measurement did not complete. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. Printhead declared error. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. If the problem persists, go to "Printhead ... 2-51. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages Service error messages (1xx, 9xx) Error code 106.xx Service Yellow Printhead 106.01 Service Yellow Printhead 106.02 Service Yellow Printhead 106.03 Service Yellow Printhead 106....
Service Manual
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5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 107.02 Service Cyan Printhead 107.03 Service Cyan Printhead 107.04 Service Cyan Printhead 107.05 Service Cyan Printhead 107.06 Service Cyan ... persists, go to "Printhead service check" on page 2-51. If the problem persists, go to "Printhead service check" on page 2-51. Perform a POR. Magenta printhead error. Perform a POR. Perform a POR. Failure writing data tot he printhead. Perform a POR. Perform a POR. Perform a POR. SOS/EOS measurement did not complete. Perform a POR....
5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 107.02 Service Cyan Printhead 107.03 Service Cyan Printhead 107.04 Service Cyan Printhead 107.05 Service Cyan Printhead 107.06 Service Cyan ... persists, go to "Printhead service check" on page 2-51. If the problem persists, go to "Printhead service check" on page 2-51. Perform a POR. Magenta printhead error. Perform a POR. Perform a POR. Failure writing data tot he printhead. Perform a POR. Perform a POR. Perform a POR. SOS/EOS measurement did not complete. Perform a POR....
Service Manual
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..." on page 2-51. If the problem persists, go to complete Perform a POR. Printhead declared error. If the problem persists, go to "Printhead service check" on page 2-51. Black printhead error. If the problem persists, go to "Printhead service check" on page 2-51. If the problem... a POR. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 108.04 Service Magenta Printhead 108.05 Service Magenta Printhead 108.06 Service Magenta Printhead 108.07 Service Magenta Printhead 108.08...
..." on page 2-51. If the problem persists, go to complete Perform a POR. Printhead declared error. If the problem persists, go to "Printhead service check" on page 2-51. Black printhead error. If the problem persists, go to "Printhead service check" on page 2-51. If the problem... a POR. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 108.04 Service Magenta Printhead 108.05 Service Magenta Printhead 108.06 Service Magenta Printhead 108.07 Service Magenta Printhead 108.08...
Service Manual
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... failed for hot roll thermistor. page 2-32. Failure writing data tot he printhead. Printhead declared error. Fuser error Go to "Fuser service check" on page 2-32. Fuser over temperature. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 109.06 Service Black Printhead 109.07 Service Black Printhead 109.08 Service Black Printhead...
... failed for hot roll thermistor. page 2-32. Failure writing data tot he printhead. Printhead declared error. Fuser error Go to "Fuser service check" on page 2-32. Fuser over temperature. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 109.06 Service Black Printhead 109.07 Service Black Printhead 109.08 Service Black Printhead...
Service Manual
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... drive gear assembly (EP allotted time. Go to "Autocompensator mechanism service check" on page 2-32. 141.xx Service Staging Motor Staging motor error. Go to "Fuser service check" on page 2-27. 141.04 Service Staging Motor Motor encoder count did not change between interrupts. Go...(EP drive) service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at minimum PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for SAP BLDC motor Go to "Main drive ...
... drive gear assembly (EP allotted time. Go to "Autocompensator mechanism service check" on page 2-32. 141.xx Service Staging Motor Staging motor error. Go to "Fuser service check" on page 2-27. 141.04 Service Staging Motor Motor encoder count did not change between interrupts. Go...(EP drive) service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at minimum PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for SAP BLDC motor Go to "Main drive ...
Service Manual
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... drive) service check" on page 2-35. Go to "Main drive gear assembly (EP drive) service check" on page 2-35. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 152.03 Service Timeout waiting for Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS. 152.04 Service Timeout waiting for SAP BLDC motor Cyan Cartridge...
... drive) service check" on page 2-35. Go to "Main drive gear assembly (EP drive) service check" on page 2-35. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 152.03 Service Timeout waiting for Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS. 152.04 Service Timeout waiting for SAP BLDC motor Cyan Cartridge...
Service Manual
Page 52
... motor stalled. The DC pick motor is a problem with the transfer roll. The DC pick has no encoder feedback. Go to "90x.xx error" on page 2-24. Motor stalled in time-based commutation. Go to "Main drive gear assembly (EP drive) service check" on page 2-27... Service Manual Go to "Main drive gear assembly (EP drive) service check" on page 2-27. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 154.04 Service Yellow Cartridge Motor 154.05 Service Yellow Cartridge Motor 154.06 Service Yellow Cartridge Motor 154.07 Service Yellow Cartridge...
... motor stalled. The DC pick motor is a problem with the transfer roll. The DC pick has no encoder feedback. Go to "90x.xx error" on page 2-24. Motor stalled in time-based commutation. Go to "Main drive gear assembly (EP drive) service check" on page 2-27... Service Manual Go to "Main drive gear assembly (EP drive) service check" on page 2-27. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 154.04 Service Yellow Cartridge Motor 154.05 Service Yellow Cartridge Motor 154.06 Service Yellow Cartridge Motor 154.07 Service Yellow Cartridge...
Service Manual
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... 2-19 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx...time. Either the printer's toner sensor is faulty or its print cartridge is defective. A RIP to "Toner meter sensors (Y, C, M, K) (TMC) switch error. The black cartridge toner meter cycle Go "Toner meter sensors (Y, C, M, K) on page 2-52. on TMC card" on page 4-19. See "Controller ...
... 2-19 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx...time. Either the printer's toner sensor is faulty or its print cartridge is defective. A RIP to "Toner meter sensors (Y, C, M, K) (TMC) switch error. The black cartridge toner meter cycle Go "Toner meter sensors (Y, C, M, K) on page 2-52. on TMC card" on page 4-19. See "Controller ...
Service Manual
Page 54
... result in a service error. The NVRAM chip failure with controller part. This error occurs only if a multi-bit failure is the offset at which the error occurred. Controller board failure. Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 950.xx Service NVRAM ...Failure 951.xx Service NVRAM Failure 952.xx Service NVRAM Failure:n 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure 955.xx Service Code CRC 956.00 Service System Board...
... result in a service error. The NVRAM chip failure with controller part. This error occurs only if a multi-bit failure is the offset at which the error occurred. Controller board failure. Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 950.xx Service NVRAM ...Failure 951.xx Service NVRAM Failure 952.xx Service NVRAM Failure:n 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure 955.xx Service Code CRC 956.00 Service System Board...
Service Manual
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... failure. Insufficient device space during initialization. Increment count failed due to authenticate Signature Verification Code. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 957.xx Service System Board 958.xx Service NAND Failure 959.01 Service Invalid Firmware ...ASIC/SP mismatch. See "Controller board removal" on page 4-19. See "Controller board removal" on page 4-19. EEPROM Retention Error (write failure) Replace the controller board. See "Controller board removal" on page 4-19. Replace the controller board. Replace the controller...
... failure. Insufficient device space during initialization. Increment count failed due to authenticate Signature Verification Code. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 957.xx Service System Board 958.xx Service NAND Failure 959.01 Service Invalid Firmware ...ASIC/SP mismatch. See "Controller board removal" on page 4-19. See "Controller board removal" on page 4-19. EEPROM Retention Error (write failure) Replace the controller board. See "Controller board removal" on page 4-19. Replace the controller board. Replace the controller...
Service Manual
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... Standard Network or Network Card x port. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 960.xx Service Memory Error 961.xx Service Memory Failure 962.xx Service Memory Failure 964.xx Service Emulation Error 975.xx Service Standard Network or 975.xx Service Network Card x ...Network or 979.xx Service Network Card x Description Action RAM memory error: RAM soldered on the board is bad. See "Controller board removal" on page 4-19. RAM memory error: slot 2 RAM is not resolved replace the code overlay SIMM, and download emulation again. A checksum failure detected in...
... Standard Network or Network Card x port. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 960.xx Service Memory Error 961.xx Service Memory Failure 962.xx Service Memory Failure 964.xx Service Emulation Error 975.xx Service Standard Network or 975.xx Service Network Card x ...Network or 979.xx Service Network Card x Description Action RAM memory error: RAM soldered on the board is bad. See "Controller board removal" on page 4-19. RAM memory error: slot 2 RAM is not resolved replace the code overlay SIMM, and download emulation again. A checksum failure detected in...
Service Manual
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...: can be one of the following : • Duplex unit. • Tray 2. Go to identify the exact component failure. Communications error detected by the specified device. Invalid command received by the specified device. Invalid command parameter received by the specified device. The specified device ...Tray 2. Note: can be one of the following : • Duplex unit. • Tray 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 980.xx Service Comm. 981.xx Service Comm. 982.xx Service Comm. 983.xx Service Comm. 984.xx Service Comm. 990...
...: can be one of the following : • Duplex unit. • Tray 2. Go to identify the exact component failure. Communications error detected by the specified device. Invalid command received by the specified device. Invalid command parameter received by the specified device. The specified device ...Tray 2. Note: can be one of the following : • Duplex unit. • Tray 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 980.xx Service Comm. 981.xx Service Comm. 982.xx Service Comm. 983.xx Service Comm. 984.xx Service Comm. 990...
Service Manual
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... with a new, and not previously installed controller board. See "Main drive gear assembly removal" on page 4-11. See "Rear shield removal" on page 4-45. This error code indicates a mismatch between the memory on the controller board. See "Controller board removal" on , and ten measure the values of troubleshooting components. Replace the main...
... with a new, and not previously installed controller board. See "Main drive gear assembly removal" on page 4-11. See "Rear shield removal" on page 4-45. This error code indicates a mismatch between the memory on the controller board. See "Controller board removal" on , and ten measure the values of troubleshooting components. Replace the main...
Service Manual
Page 85
Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow Cyan Magenta Black Step Questions / actions Yes No 1 Turn the printer off, and remove the ... the cable damaged? JMIRR1 Pin Volt. (V dc) 1 5 2 3.3 3 5 4 GND 5 24 Are the values approximately correct? See "Rear shield removal" on page 4-49. See printer posts an error.
Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow Cyan Magenta Black Step Questions / actions Yes No 1 Turn the printer off, and remove the ... the cable damaged? JMIRR1 Pin Volt. (V dc) 1 5 2 3.3 3 5 4 GND 5 24 Are the values approximately correct? See "Rear shield removal" on page 4-49. See printer posts an error.
Service Manual
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... is discarded. Select Reports from Diag Menu, and press Select ( ). 2. If an error occurs after the log is full, the oldest error is automatically returned to view additional error codes. Identical errors in consecutive positions in position 1. Resetting appears. Select Menu Settings Page, and press Select ... and press Select ( ). 2. Press Back ( ) to return to view additional details. Press to the Event Log menu. As many error codes display as fit on the printer. Select Display Log, and press Select ( ). 5025-2xx, 4xx Reset Color Cal This setting allows the...
... is discarded. Select Reports from Diag Menu, and press Select ( ). 2. If an error occurs after the log is full, the oldest error is automatically returned to view additional error codes. Identical errors in consecutive positions in position 1. Resetting appears. Select Menu Settings Page, and press Select ... and press Select ( ). 2. Press Back ( ) to return to view additional details. Press to the Event Log menu. As many error codes display as fit on the printer. Select Display Log, and press Select ( ). 5025-2xx, 4xx Reset Color Cal This setting allows the...
Service Manual
Page 230
... Margin 3-14 duplex sensor locations 5-1 duplex unit parts catalog 7-2 E electrophotographic process (EP process) 3-33 Energy Conserve 3-26 engine setting 3-18 error codes 1xx service error codes 2-12 2xx paper jams 2-11 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory...
... Margin 3-14 duplex sensor locations 5-1 duplex unit parts catalog 7-2 E electrophotographic process (EP process) 3-33 Energy Conserve 3-26 engine setting 3-18 error codes 1xx service error codes 2-12 2xx paper jams 2-11 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory...