Troubleshooting Guide
Page 4
...7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. The message remains on the Software and Documentation CD. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm ...down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and ...
...7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. The message remains on the Software and Documentation CD. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm ...down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and ...
Troubleshooting Guide
Page 5
... belt is defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you are using. Turn Color Saver off. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. 5 Replace the...
... belt is defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you are using. Turn Color Saver off. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. 5 Replace the...
Troubleshooting Guide
Page 6
... using downloaded fonts, verify the fonts are supported by the printer manufacturer. cartridge. Replace the fuser. Toner cartridge is poor Cause Solution You are using transparencies that do not meet the printer specifications. Transparency print quality is defective. Toner fog or background shading appears on the page Cause Toner cartridge is too dark. Gray background Example Cause Solution...
... using downloaded fonts, verify the fonts are supported by the printer manufacturer. cartridge. Replace the fuser. Toner cartridge is poor Cause Solution You are using transparencies that do not meet the printer specifications. Transparency print quality is defective. Toner fog or background shading appears on the page Cause Toner cartridge is too dark. Gray background Example Cause Solution...
Troubleshooting Guide
Page 7
...positions for the size loaded. Toner is RGB color? There could be combined to reproduce a particular color. For example, you use it . • Install a new toner cartridge. Shake the cartridge back and forth several times, and then reinstall it . Printer requires servicing. Paper has ... create green. Frequently Asked Questions (FAQ) about color printing What is in the media path. Printing presses, inkjet printers, and color laser printers create colors in this manner. loaded. RGB color is a method of describing colors by indicating the amount of cyan, magenta, yellow...
...positions for the size loaded. Toner is RGB color? There could be combined to reproduce a particular color. For example, you use it . • Install a new toner cartridge. Shake the cartridge back and forth several times, and then reinstall it . Printer requires servicing. Paper has ... create green. Frequently Asked Questions (FAQ) about color printing What is in the media path. Printing presses, inkjet printers, and color laser printers create colors in this manner. loaded. RGB color is a method of describing colors by indicating the amount of cyan, magenta, yellow...
User's Guide
Page 5
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
User's Guide
Page 53
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 69
... supply status messages. • The IP address of a network printer-Type the IP address of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. For more information, see "Printing confidential and other ... Self Test appears. Do not expose supplies to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of the toner cartridges. Maintaining the printer 69 Supply status is turned off. 2 From the control panel, press and hold ...
... supply status messages. • The IP address of a network printer-Type the IP address of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. For more information, see "Printing confidential and other ... Self Test appears. Do not expose supplies to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of the toner cartridges. Maintaining the printer 69 Supply status is turned off. 2 From the control panel, press and hold ...
User's Guide
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.... 5 Reinstall the toner cartridges. 6 Close the doors. Ordering supplies To order supplies in your area. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page...
.... 5 Reinstall the toner cartridges. 6 Close the doors. Ordering supplies To order supplies in your area. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page...
User's Guide
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... Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534...
... Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534...
User's Guide
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... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
User's Guide
Page 88
..." on the Software and Documentation CD. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective...
..." on the Software and Documentation CD. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective...
User's Guide
Page 89
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the color cartridge causing the line. Replace the transfer belt. Replace the photoconductor units. Transfer belt is defective ... Cause A toner cartridge is defective. Solution Replace the toner cartridge. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective, empty, or worn. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is on ...
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the color cartridge causing the line. Replace the transfer belt. Replace the photoconductor units. Transfer belt is defective ... Cause A toner cartridge is defective. Solution Replace the toner cartridge. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective, empty, or worn. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is on ...
User's Guide
Page 90
... setting, or RGB Contrast setting from media. Replace the toner cartridge causing the streaks. Note: This solution applies to print. Turn Color Saver off. Transfer belt is defective or worn. Toner is defective. another tray. Toner cartridge is low. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid...
... setting, or RGB Contrast setting from media. Replace the toner cartridge causing the streaks. Note: This solution applies to print. Turn Color Saver off. Transfer belt is defective or worn. Toner is defective. another tray. Toner cartridge is low. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid...
User's Guide
Page 91
The media being used does not meet the printer Use only transparencies recommended by the printer specifications. A toner cartridge is worn or defective. Toner fog or background shading appears on the page Cause Toner cartridge is low or may be almost empty. Photoconductor is worn or defective. Replace the transfer belt. Fuser is worn or defective. Note: This...
The media being used does not meet the printer Use only transparencies recommended by the printer specifications. A toner cartridge is worn or defective. Toner fog or background shading appears on the page Cause Toner cartridge is low or may be almost empty. Photoconductor is worn or defective. Replace the transfer belt. Fuser is worn or defective. Note: This...
User's Guide
Page 92
... 92 ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Solution If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Toner is defective. Select a different toner darkness setting in the Print Properties before sending the job to...
... 92 ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Solution If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Toner is defective. Select a different toner darkness setting in the Print Properties before sending the job to...
User's Guide
Page 93
... page size in Print Properties or the program. Toner cartridge is low. Replace the toner cartridge. Printer requires servicing. Troubleshooting 93 For example, you loaded a different size paper in a tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Call for the media size loaded in the...
... page size in Print Properties or the program. Toner cartridge is low. Replace the toner cartridge. Printer requires servicing. Troubleshooting 93 For example, you loaded a different size paper in a tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Call for the media size loaded in the...
User's Guide
Page 94
Toner specks Cause Toner cartridges are using. Toner is being used . Call for customer service. Cause Solution Specialty media is in the media path. Replace the fuser. are worn or defective. necessary, change ... the type of paper or specialty media you use it. Toner rubs off Solution Replace the defective or worn toner cartridges. Make sure the correct Media Type is worn or defective. The fuser is selected. Troubleshooting 94 The Paper Weight setting in the printer. Paper curl Cause Solution Paper Type and Paper Weight settings...
Toner specks Cause Toner cartridges are using. Toner is being used . Call for customer service. Cause Solution Specialty media is in the media path. Replace the fuser. are worn or defective. necessary, change ... the type of paper or specialty media you use it. Toner rubs off Solution Replace the defective or worn toner cartridges. Make sure the correct Media Type is worn or defective. The fuser is selected. Troubleshooting 94 The Paper Weight setting in the printer. Paper curl Cause Solution Paper Type and Paper Weight settings...
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
User's Guide
Page 110
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...