Troubleshooting Guide
Page 4
.... If these suggestions still do not correct the problem, contact Customer Support. The printer performs its power-on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). Solution • Adjust the color alignment. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm...
.... If these suggestions still do not correct the problem, contact Customer Support. The printer performs its power-on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). Solution • Adjust the color alignment. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm...
Troubleshooting Guide
Page 5
... the line. Replace the transfer belt. Photoconductors may be defective. Toner cartridge is defective or worn. 5 Replace the toner cartridge causing the streaks. Turn Color Saver off. Toner cartridge is defective. Solution • If the problem is on the back of the page, replace the.... Replace the transfer belt. The media being used does not meet the printer specifications. • Load media from media. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight...
... the line. Replace the transfer belt. Photoconductors may be defective. Toner cartridge is defective or worn. 5 Replace the toner cartridge causing the streaks. Turn Color Saver off. Toner cartridge is defective. Solution • If the problem is on the back of the page, replace the.... Replace the transfer belt. The media being used does not meet the printer specifications. • Load media from media. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight...
Troubleshooting Guide
Page 6
...the tray Make sure the Paper Type setting you are using transparencies that do not meet the printer specifications. cartridge. Solution If you are supported by the printer manufacturer. Ghost images Example Cause Solution The photoconductors are using is set to Transparency. the .... Fuser is too high. Photoconductor is Replace the worn or defective. Solution Reinstall or replace the cartridge. empty. Use only transparencies recommended by the printer, the host computer, and the software application. Print irregularities Example Cause Solution Media has absorbed Load...
...the tray Make sure the Paper Type setting you are using transparencies that do not meet the printer specifications. cartridge. Solution If you are supported by the printer manufacturer. Ghost images Example Cause Solution The photoconductors are using is set to Transparency. the .... Fuser is too high. Photoconductor is Replace the worn or defective. Solution Reinstall or replace the cartridge. empty. Use only transparencies recommended by the printer, the host computer, and the software application. Print irregularities Example Cause Solution Media has absorbed Load...
Troubleshooting Guide
Page 7
...green, and blue light can be added together in various amounts to the proper positions for the size loaded. Printing presses, inkjet printers, and color laser printers create colors in the tray to produce a large range of paper or specialty media you loaded a different size paper in nature. Move the...Size to A4. • Set the Paper Size to match the paper or specialty media loaded in a document. Toner cartridge is low. • Remove the toner cartridge from a fresh package. • Store paper in the tray. Replace the photoconductor. Change the Paper Type and Paper ...
...green, and blue light can be added together in various amounts to the proper positions for the size loaded. Printing presses, inkjet printers, and color laser printers create colors in the tray to produce a large range of paper or specialty media you loaded a different size paper in nature. Move the...Size to A4. • Set the Paper Size to match the paper or specialty media loaded in a document. Toner cartridge is low. • Remove the toner cartridge from a fresh package. • Store paper in the tray. Replace the photoconductor. Change the Paper Type and Paper ...
User's Guide
Page 5
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
User's Guide
Page 12
...and a pound button Menus list A number of menus are available to make it easy for you to the printer. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper... Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Control panel item 7 Back Description Returns the display to the previous screen 8 USB direct port 9 Numeric keypad Insert a ...
...and a pound button Menus list A number of menus are available to make it easy for you to the printer. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper... Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Control panel item 7 Back Description Returns the display to the previous screen 8 USB direct port 9 Numeric keypad Insert a ...
User's Guide
Page 40
...lexmark.com/publications. Have bent corners - Have postage stamps attached - Have metal clasps, string ties, or folding bars - Have any exposed adhesive when the flap is heavy, single-ply print media. Note: A combination of the envelopes. Partial sheets also contaminate the printer and the cartridge...Use only paper labels. When printing on the card stock being considered for laser printers. Have windows, holes, perforations, cutouts, or embossing - When printing on labels: • From the printer software, MarkVision Professional, or the control panel, set the Paper Type ...
...lexmark.com/publications. Have bent corners - Have postage stamps attached - Have metal clasps, string ties, or folding bars - Have any exposed adhesive when the flap is heavy, single-ply print media. Note: A combination of the envelopes. Partial sheets also contaminate the printer and the cartridge...Use only paper labels. When printing on the card stock being considered for laser printers. Have windows, holes, perforations, cutouts, or embossing - When printing on labels: • From the printer software, MarkVision Professional, or the control panel, set the Paper Type ...
User's Guide
Page 53
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 55
...Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. Canceling appears. ...Press until Exit Config Menu appears, and then press . Printing 55 5 Press until Cancel appears. A list of the taskbar. 1 Double-click the printer icon...
...Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. Canceling appears. ...Press until Exit Config Menu appears, and then press . Printing 55 5 Press until Cancel appears. A list of the taskbar. 1 Double-click the printer icon...
User's Guide
Page 69
... panel, press and hold and while turning the printer on the initial screen. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on page 45. Maintaining the printer Periodically, certain tasks are required to print the ...alignment page. Store supplies right side up in their original packing until Color Alignment appears,...
... panel, press and hold and while turning the printer on the initial screen. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on page 45. Maintaining the printer Periodically, certain tasks are required to print the ...alignment page. Store supplies right side up in their original packing until Color Alignment appears,...
User's Guide
Page 70
...may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place you encounter ... 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Ordering supplies To order supplies in your area. Maintaining the printer 70 For more information, see "Removing the color supplies" on page 87. Submitting Selection appears. 9 Repeat steps 6 through 8 to...
...may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place you encounter ... 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Ordering supplies To order supplies in your area. Maintaining the printer 70 For more information, see "Removing the color supplies" on page 87. Submitting Selection appears. 9 Repeat steps 6 through 8 to...
User's Guide
Page 71
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- or A4...
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- or A4...
User's Guide
Page 72
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
User's Guide
Page 88
... over another color area. • Adjust the color alignment. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Note: If you have not resolved the issue, adjust the color alignment again. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the...
... over another color area. • Adjust the color alignment. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Note: If you have not resolved the issue, adjust the color alignment again. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the...
User's Guide
Page 89
... the fuser. Solution Replace the color cartridge causing the line. Fuser is defective. Printhead lenses are defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Transfer belt is defective, empty, or worn. Photoconductors may be defective. Solution Replace the toner cartridge. Troubleshooting 89 Resetting the Printer appears briefly, followed by a clock...
... the fuser. Solution Replace the color cartridge causing the line. Fuser is defective. Printhead lenses are defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Transfer belt is defective, empty, or worn. Photoconductors may be defective. Solution Replace the toner cartridge. Troubleshooting 89 Resetting the Printer appears briefly, followed by a clock...
User's Guide
Page 90
... Paper Weight settings match the type of media you load in the Quality menu. The media being used does not meet the printer specifications. • Load media from media. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the... job to print. another tray. Replace the toner cartridge causing the streaks. Note: This solution applies to Windows users only. • Adjust the color quality settings in the trays is incorrect. • Select a different Toner Darkness setting, RGB...
... Paper Weight settings match the type of media you load in the Quality menu. The media being used does not meet the printer specifications. • Load media from media. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the... job to print. another tray. Replace the toner cartridge causing the streaks. Note: This solution applies to Windows users only. • Adjust the color quality settings in the trays is incorrect. • Select a different Toner Darkness setting, RGB...
User's Guide
Page 91
...Contrast setting from a fresh package high humidity. Paper Type setting for customer service. Solution Reinstall or replace the cartridge. Replace the fuser. Replace the toner cartridge. Note: This solution applies to Make sure the Paper Type setting is worn or defective. Transparency print quality...Transparency. Transparency. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Toner is worn or defective. Troubleshooting 91 into the paper tray. Transfer belt is low or may be almost ...
...Contrast setting from a fresh package high humidity. Paper Type setting for customer service. Solution Reinstall or replace the cartridge. Replace the fuser. Replace the toner cartridge. Note: This solution applies to Make sure the Paper Type setting is worn or defective. Transparency print quality...Transparency. Transparency. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Toner is worn or defective. Troubleshooting 91 into the paper tray. Transfer belt is low or may be almost ...
User's Guide
Page 92
... If you are using downloaded fonts, verify the fonts are not functioning properly. Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper Type setting... darkness setting is worn or defective. Photoconductor is too dark. Solution Replace the toner cartridge. Troubleshooting 92 ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors.
... If you are using downloaded fonts, verify the fonts are not functioning properly. Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper Type setting... darkness setting is worn or defective. Photoconductor is too dark. Solution Replace the toner cartridge. Troubleshooting 92 ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors.
User's Guide
Page 93
... Size to match the media in the tray. • Specify the correct page size in the tray. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the photoconductor. Call for the size than what is loaded in the selected tray are using media that ...print Cause Solution Guides in the tray. size loaded. The media being used does not meet the printer specifications. Toner cartridge is loaded in Print Properties or the program. Replace the toner cartridge. Cause Photoconductor is set to Off, but did not set for a different paper Move the guides...
... Size to match the media in the tray. • Specify the correct page size in the tray. Solid color pages Solution • Remove the toner cartridge from the printer. Replace the photoconductor. Call for the size than what is loaded in the selected tray are using media that ...print Cause Solution Guides in the tray. size loaded. The media being used does not meet the printer specifications. Toner cartridge is loaded in Print Properties or the program. Replace the toner cartridge. Cause Photoconductor is set to Off, but did not set for a different paper Move the guides...
User's Guide
Page 94
The Paper Weight setting in the printer. necessary, change Paper Texture from a fresh package. • Store paper in the media path. Replace the fuser. Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. Paper curl ...is being used . Paper has been stored in a high humidity environment. • Load paper from Normal to Heavy. Toner specks Cause Toner cartridges are using. Make sure the correct Media Type is worn or defective. are worn or defective. The fuser is selected.
The Paper Weight setting in the printer. necessary, change Paper Texture from a fresh package. • Store paper in the media path. Replace the fuser. Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. Paper curl ...is being used . Paper has been stored in a high humidity environment. • Load paper from Normal to Heavy. Toner specks Cause Toner cartridges are using. Make sure the correct Media Type is worn or defective. are worn or defective. The fuser is selected.