Troubleshooting Guide
Page 4
...beside the letter A. 8 Press or until that requires adjustment or replacement. Solution • Adjust the color alignment. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press . 2 Press until Settings appears, ...only in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, and then press . Replace the toner cartridge if the ...
...beside the letter A. 8 Press or until that requires adjustment or replacement. Solution • Adjust the color alignment. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press . 2 Press until Settings appears, ...only in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, and then press . Replace the toner cartridge if the ...
Troubleshooting Guide
Page 5
...problem is defective. photoconductor units. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is on the back of media you...Color Saver off. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Transfer belt is defective. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Photoconductors are Clean the printhead dirty. Printhead lenses are Replace the defective. The media being used does not meet the printer...
...problem is defective. photoconductor units. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is on the back of media you...Color Saver off. Streaked horizontal lines Example Cause Solution A toner cartridge is defective. Transfer belt is defective. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Photoconductors are Clean the printhead dirty. Printhead lenses are Replace the defective. The media being used does not meet the printer...
Troubleshooting Guide
Page 6
... worn or defective. Characters have jagged or uneven edges Cause Downloaded font is too high. The media being used does not meet the printer specifications. Replace the toner cartridge. 6 Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is not supported...
... worn or defective. Characters have jagged or uneven edges Cause Downloaded font is too high. The media being used does not meet the printer specifications. Replace the toner cartridge. 6 Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is not supported...
Troubleshooting Guide
Page 7
... and computer monitors create colors in Print Properties or the program. Printing presses, inkjet printers, and color laser printers create colors in its original wrapper until you use it . • Install a new toner cartridge. Additionally, they commonly let users modify the color of cyan, magenta, ... size in this manner. Software programs typically specify document color using media meet the printer specifications. Call for the size than what is color specified in the printer. What is low. • Remove the toner cartridge from a fresh package. • Store paper in ...
... and computer monitors create colors in Print Properties or the program. Printing presses, inkjet printers, and color laser printers create colors in its original wrapper until you use it . • Install a new toner cartridge. Additionally, they commonly let users modify the color of cyan, magenta, ... size in this manner. Software programs typically specify document color using media meet the printer specifications. Call for the size than what is color specified in the printer. What is low. • Remove the toner cartridge from a fresh package. • Store paper in ...
User's Guide
Page 5
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 69
... menu in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is required. For more information, ... to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on page 45. Maintaining the printer Periodically, certain tasks are ready to use them. The printer performs its power-on sequence, and then ...
... menu in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is required. For more information, ... to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on page 45. Maintaining the printer Periodically, certain tasks are ready to use them. The printer performs its power-on sequence, and then ...
User's Guide
Page 70
...then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place...door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. For more information, see "Removing the color supplies" on page 87. Maintaining the printer 70 6 Press until Set A appears, and then press . 7 From the printed sheet, ...
...then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place...door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. For more information, see "Removing the color supplies" on page 87. Maintaining the printer 70 6 Press until Set A appears, and then press . 7 From the printed sheet, ...
User's Guide
Page 71
... Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534...
... Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534...
User's Guide
Page 72
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
User's Guide
Page 88
Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be ...that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. For more ...
Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be ...that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. For more ...
User's Guide
Page 89
... until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the color cartridge causing the line. Replace the transfer belt. Photoconductors may be defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Solution •...
... until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the color cartridge causing the line. Replace the transfer belt. Photoconductors may be defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Solution •...
User's Guide
Page 90
... media with rough finishes. • Make sure the media you load in the Quality menu. Color Saver is defective. Toner is defective or worn. Turn Color Saver off. Toner cartridge is low. Replace the transfer belt. Note: This solution applies to Windows users only. •...vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Replace the toner cartridge. Replace the toner cartridge causing the streaks. The media being used does not meet the printer specifications. • Load media from media. ...
... media with rough finishes. • Make sure the media you load in the Quality menu. Color Saver is defective. Toner is defective or worn. Turn Color Saver off. Toner cartridge is low. Replace the transfer belt. Note: This solution applies to Windows users only. •...vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Replace the toner cartridge. Replace the toner cartridge causing the streaks. The media being used does not meet the printer specifications. • Load media from media. ...
User's Guide
Page 91
... set to Make sure the Paper Type setting is defective. Replace the fuser. Replace the toner cartridge. Transparency. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Paper Type setting for customer service. Replace the transfer belt. Transfer belt is worn or defective. Fuser is worn...
... set to Make sure the Paper Type setting is defective. Replace the fuser. Replace the toner cartridge. Transparency. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Paper Type setting for customer service. Replace the transfer belt. Transfer belt is worn or defective. Fuser is worn...
User's Guide
Page 92
... is too dark. Photoconductor is correct for the media you are using . • Replace the photoconductors. Solution Replace the toner cartridge. Solution If you are using downloaded fonts, verify the fonts are not functioning properly. Solution • Make sure the Paper...Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Replace the photoconductor. Toner is defective. Select a different toner darkness setting in the Print Properties before sending the job to print. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and ...
... is too dark. Photoconductor is correct for the media you are using . • Replace the photoconductors. Solution Replace the toner cartridge. Solution If you are using downloaded fonts, verify the fonts are not functioning properly. Solution • Make sure the Paper...Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Replace the photoconductor. Toner is defective. Select a different toner darkness setting in the Print Properties before sending the job to print. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and ...
User's Guide
Page 93
The media being used does not meet the printer specifications. Make sure you inserted A4-size paper into the selected tray but you loaded a different size paper in a tray. Replace the toner cartridge. Solution Remove and then reinstall the photoconductor. Incorrect margins...servicing. Skewed print Cause Solution Guides in the selected tray are using media that meets the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Cause Photoconductor is defective. There could be an incorrect page size selected in the driver...
The media being used does not meet the printer specifications. Make sure you inserted A4-size paper into the selected tray but you loaded a different size paper in a tray. Replace the toner cartridge. Solution Remove and then reinstall the photoconductor. Incorrect margins...servicing. Skewed print Cause Solution Guides in the selected tray are using media that meets the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Cause Photoconductor is defective. There could be an incorrect page size selected in the driver...
User's Guide
Page 94
... Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the media path. The fuser is wrong Change the Paper Weight from Normal to Heavy. Troubleshooting 94 If for the ... Specialty media is in the Paper Menu is worn or defective. Toner specks Cause Toner cartridges are using. Call for customer service. Make sure the correct Media Type is selected. necessary, change Paper Texture from a fresh package. • Store paper in the printer. are worn or defective. Paper has been stored in a high humidity...
... Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the media path. The fuser is wrong Change the Paper Weight from Normal to Heavy. Troubleshooting 94 If for the ... Specialty media is in the Paper Menu is worn or defective. Toner specks Cause Toner cartridges are using. Call for customer service. Make sure the correct Media Type is selected. necessary, change Paper Texture from a fresh package. • Store paper in the printer. are worn or defective. Paper has been stored in a high humidity...
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
User's Guide
Page 110
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...