Clearing Jams Guide
Page 1
... appears. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • For detailed information about purchasing large quantities of the printer the numbers in the control panel menu. • Make sure all media must be...• Do not use media that paper takes through the printer varies depending on the media path, see the User's Guide. Note: If a jam occurs, clear the entire media path. The illustration shows the possible jam areas. 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray...
... appears. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • For detailed information about purchasing large quantities of the printer the numbers in the control panel menu. • Make sure all media must be...• Do not use media that paper takes through the printer varies depending on the media path, see the User's Guide. Note: If a jam occurs, clear the entire media path. The illustration shows the possible jam areas. 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray...
Clearing Jams Guide
Page 2
... between an input "Jams under the sensor and the fuser photoconductors" on exit sensor page 4 "Jams under the fuser or fuser cover" on page 4 202.xx Paper Jam Jam after the fuser exit "Jams under and behind sensor the fuser" on page 5 "Clearing jams between the fuser and the standard exit bin" on page 5 203.xx... Paper Jam Jam in the duplex "Jams under the rollers page-turnaround area near the fuser" on page 5 230.xx Jam in the duplex area "Jams in the duplex Paper Jam area" on page 5 241.xx Jam in Tray 1 Paper Jam "...
... between an input "Jams under the sensor and the fuser photoconductors" on exit sensor page 4 "Jams under the fuser or fuser cover" on page 4 202.xx Paper Jam Jam after the fuser exit "Jams under and behind sensor the fuser" on page 5 "Clearing jams between the fuser and the standard exit bin" on page 5 203.xx... Paper Jam Jam in the duplex "Jams under the rollers page-turnaround area near the fuser" on page 5 230.xx Jam in the duplex area "Jams in the duplex Paper Jam area" on page 5 241.xx Jam in Tray 1 Paper Jam "...
Clearing Jams Guide
Page 4
...close the upper door. Clearing jams behind the inner door If the paper is jammed behind the inner door, but not under the fuser or the fuser cover, 201.xx Paper Jam appears. Warning-Potential Damage: To avoid overexposing the photoconductors, do not leave the inner door open ... Pull the jammed paper up and out. CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the photoconductors, 200.xx Paper Jam...
...close the upper door. Clearing jams behind the inner door If the paper is jammed behind the inner door, but not under the fuser or the fuser cover, 201.xx Paper Jam appears. Warning-Potential Damage: To avoid overexposing the photoconductors, do not leave the inner door open ... Pull the jammed paper up and out. CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the photoconductors, 200.xx Paper Jam...
Clearing Jams Guide
Page 5
CAUTION-HOT SURFACE: The fuser and the inside of the printer. Grasp the paper, and pull it away from the bin. 3 Close the lower door, and then ... the jammed paper straight up and to the rear of the printer near the fuser When paper is jammed under the fuser and in the duplex area When paper is jammed between the fuser and the standard exit bin When the jammed paper is visible ...in the standard exit bin, 203.xx Paper Jam appears. Wait for the fuser to open longer than 10 minutes. 1 Open the upper and inner doors. Clearing jams in the standard exit bin...
CAUTION-HOT SURFACE: The fuser and the inside of the printer. Grasp the paper, and pull it away from the bin. 3 Close the lower door, and then ... the jammed paper straight up and to the rear of the printer near the fuser When paper is jammed under the fuser and in the duplex area When paper is jammed between the fuser and the standard exit bin When the jammed paper is visible ...in the standard exit bin, 203.xx Paper Jam appears. Wait for the fuser to open longer than 10 minutes. 1 Open the upper and inner doors. Clearing jams in the standard exit bin...
Troubleshooting Guide
Page 4
... 1 Make sure the printer is displayed, and then press . Solving print quality problems Isolating print quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. The message remains on the control panel until all every 116.2 mm colors, the fuser (4.58 in...
... 1 Make sure the printer is displayed, and then press . Solving print quality problems Isolating print quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. The message remains on the control panel until all every 116.2 mm colors, the fuser (4.58 in...
Troubleshooting Guide
Page 5
..., try before sending the job to align sets A through 8 to print. Color Saver is defective. Turn Color Saver off. Replace the toner cartridge. Replace the color cartridge causing the line. photoconductor units. Fuser is low. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media...
..., try before sending the job to align sets A through 8 to print. Color Saver is defective. Turn Color Saver off. Replace the toner cartridge. Replace the color cartridge causing the line. photoconductor units. Fuser is low. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media...
Troubleshooting Guide
Page 6
...the photoconductor. Toner is worn or defective. Photoconductor is worn or defective. The media being used does not meet the printer specifications. Photoconductor is Replace the worn or defective. Call for the tray Make sure the Paper Type setting you are ...poor Cause Solution You are using transparencies that do not meet the printer specifications. photoconductor. Transparency print quality is too dark. empty. Replace the fuser. Use only transparencies recommended by the printer, the host computer, and the software application. Solution Reinstall or replace...
...the photoconductor. Toner is worn or defective. Photoconductor is worn or defective. The media being used does not meet the printer specifications. Photoconductor is Replace the worn or defective. Call for the tray Make sure the Paper Type setting you are ...poor Cause Solution You are using transparencies that do not meet the printer specifications. photoconductor. Transparency print quality is too dark. empty. Replace the fuser. Use only transparencies recommended by the printer, the host computer, and the software application. Solution Reinstall or replace...
Troubleshooting Guide
Page 7
... customer service. Paper has been stored in a high humidity environment. • Load paper from the printer. The fuser is defective Replace the toner cartridge. CMYK color is loaded in a document. For more information, see the software program Help section. 7 Incorrect margins...worn toner cartridges. Frequently Asked Questions (FAQ) about color printing What is low. • Remove the toner cartridge from a fresh package. • Store paper in the printer. Printing presses, inkjet printers, and color laser printers create colors in the tray. How is wrong for the size...
... customer service. Paper has been stored in a high humidity environment. • Load paper from the printer. The fuser is defective Replace the toner cartridge. CMYK color is loaded in a document. For more information, see the software program Help section. 7 Incorrect margins...worn toner cartridges. Frequently Asked Questions (FAQ) about color printing What is low. • Remove the toner cartridge from a fresh package. • Store paper in the printer. Printing presses, inkjet printers, and color laser printers create colors in the tray. How is wrong for the size...
User's Guide
Page 5
......70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel...
......70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel...
User's Guide
Page 12
... Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup... Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it easy...
... Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup... Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it easy...
User's Guide
Page 38
latex inks might not. This information is acceptable for laser printers. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long papers for best results for 60 to ..., carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted media with chemicals that may contaminate the printer • Preprinted media that can be affected by the temperature in the printer fuser • Preprinted media that requires a registration (the precise print location on the page) greater than 60 g/m2 (16 lb...
latex inks might not. This information is acceptable for laser printers. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Use grain long papers for best results for 60 to ..., carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted media with chemicals that may contaminate the printer • Preprinted media that can be affected by the temperature in the printer fuser • Preprinted media that requires a registration (the precise print location on the page) greater than 60 g/m2 (16 lb...
User's Guide
Page 58
The illustration shows the possible jam areas. 1 2 7 3 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 4 6 5 Clearing jams 58 203 203 202 230 201 250 200 241 200 242 Accessing jam areas Open doors and covers, and remove trays to access jam areas.
The illustration shows the possible jam areas. 1 2 7 3 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 4 6 5 Clearing jams 58 203 203 202 230 201 250 200 241 200 242 Accessing jam areas Open doors and covers, and remove trays to access jam areas.
User's Guide
Page 59
... under the photoconductors" on exit sensor page 62 "Jams under the fuser or fuser cover" on page 63 202.xx Paper Jam Jam after the fuser exit sensor "Jams under and behind the fuser" on page 64 "Clearing jams between the fuser and the standard exit bin" on page 65 203.xx Paper Jam Jam... in the duplex page-turnaround area "Jams under the rollers near the fuser" on page 65 230.xx Paper Jam Jam in the duplex area "Jams in the duplex area" on page 66 241.xx Paper Jam Jam ...
... under the photoconductors" on exit sensor page 62 "Jams under the fuser or fuser cover" on page 63 202.xx Paper Jam Jam after the fuser exit sensor "Jams under and behind the fuser" on page 64 "Clearing jams between the fuser and the standard exit bin" on page 65 203.xx Paper Jam Jam... in the duplex page-turnaround area "Jams under the rollers near the fuser" on page 65 230.xx Paper Jam Jam in the duplex area "Jams in the duplex area" on page 66 241.xx Paper Jam Jam ...
User's Guide
Page 63
... this area. CAUTION: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Clearing jams 63 Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the fuser or the fuser cover, 201.xx Paper Jam... appears. The lower door opens with the inner door. 2 Pull the jammed paper out straight. Wait for more information, see "Removing the color supplies" on...
... this area. CAUTION: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Clearing jams 63 Clearing jams under the fuser or fuser cover Jams under the fuser or fuser cover When paper is jammed under the fuser or the fuser cover, 201.xx Paper Jam... appears. The lower door opens with the inner door. 2 Pull the jammed paper out straight. Wait for more information, see "Removing the color supplies" on...
User's Guide
Page 64
... close the upper door. Jams under and behind the fuser When paper jams both under the fuser, grasp it on each side and pull it . b Otherwise, grasp the fuser cover by the tabs and lift it forward. CAUTION: The fuser and the inside of the printer. 3 Close the lower door, and then close the... upper door. Wait for the fuser to the rear of the printer near the fuser may be hot. Warning: To avoid overexposing the...
... close the upper door. Jams under and behind the fuser When paper jams both under the fuser, grasp it on each side and pull it . b Otherwise, grasp the fuser cover by the tabs and lift it forward. CAUTION: The fuser and the inside of the printer. 3 Close the lower door, and then close the... upper door. Wait for the fuser to the rear of the printer near the fuser may be hot. Warning: To avoid overexposing the...
User's Guide
Page 65
... the standard exit bin When the jammed paper is jammed under the rollers near the fuser, 203.xx Paper Jam appears. 1 Open the upper door. 2 Grasp the paper on each side, and pull it out gently. 3 Close the upper door. Clearing ... When paper jams in the standard exit bin, 202.xx Paper Jam appears. Clearing jams in the duplex path Jams under the rollers near the fuser When paper is visible in the standard exit bin, 203.xx Paper Jam appears.
... the standard exit bin When the jammed paper is jammed under the rollers near the fuser, 203.xx Paper Jam appears. 1 Open the upper door. 2 Grasp the paper on each side, and pull it out gently. 3 Close the upper door. Clearing ... When paper jams in the standard exit bin, 202.xx Paper Jam appears. Clearing jams in the duplex path Jams under the rollers near the fuser When paper is visible in the standard exit bin, 203.xx Paper Jam appears.
User's Guide
Page 73
... set it safely. For installation information, see the documentation that came with the fuser. Maintaining the printer 73 When Replace Fuser appears, replace the fuser immediately. therefore, it requires at least two people to lift the printer. • Always turn off the printer using the power switch before moving it. • Disconnect all cords and cables...
... set it safely. For installation information, see the documentation that came with the fuser. Maintaining the printer 73 When Replace Fuser appears, replace the fuser immediately. therefore, it requires at least two people to lift the printer. • Always turn off the printer using the power switch before moving it. • Disconnect all cords and cables...
User's Guide
Page 88
... off. 2 From the control panel, press and hold and while turning the printer on page 88. • Remove and reinstall the photoconductors. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Troubleshooting 88 For more information about installing supplies...in.) If marks occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press...
... off. 2 From the control panel, press and hold and while turning the printer on page 88. • Remove and reinstall the photoconductors. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Troubleshooting 88 For more information about installing supplies...in.) If marks occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press...
User's Guide
Page 89
... lenses. Troubleshooting 89 Transfer belt is on the back of the page, replace the transfer belt. Solution Replace the color cartridge causing the line. Photoconductors may be defective. Replace the photoconductor units. Streaked horizontal lines Example ABCDE ABCDE ABCDE ... Config Menu appears, and then press . Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Printhead lenses are defective. Replace the fuser. Resetting the Printer appears briefly, followed by a clock, and then...
... lenses. Troubleshooting 89 Transfer belt is on the back of the page, replace the transfer belt. Solution Replace the color cartridge causing the line. Photoconductors may be defective. Replace the photoconductor units. Streaked horizontal lines Example ABCDE ABCDE ABCDE ... Config Menu appears, and then press . Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Printhead lenses are defective. Replace the fuser. Resetting the Printer appears briefly, followed by a clock, and then...
User's Guide
Page 91
... Solution Media has absorbed moisture due to Windows users only. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the fuser. manufacturer. Replace the photoconductor. Replace the fuser. Avoid textured media with rough finishes. Toner cartridge is worn or defective. Call for the tray you...
... Solution Media has absorbed moisture due to Windows users only. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the fuser. manufacturer. Replace the photoconductor. Replace the fuser. Avoid textured media with rough finishes. Toner cartridge is worn or defective. Call for the tray you...