Troubleshooting Guide
Page 1
... the job. output (exit) bin, and then press . If Performing Self Test and Ready do not print Cause Solution Printer is not ready to print. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into the outlet...
... the job. output (exit) bin, and then press . If Performing Self Test and Ready do not print Cause Solution Printer is not ready to print. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into the outlet...
Troubleshooting Guide
Page 3
Troubleshooting for the paper size loaded. Drawers • Make sure the connection between ports,...for network printing, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. If this does not fix the problem, unplug the printer, and then check the connection between the two infrared ports is ...not listed, reinstall it . Internal print server • Make sure the internal print server is securely connected to the printer system board. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between the...
Troubleshooting for the paper size loaded. Drawers • Make sure the connection between ports,...for network printing, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. If this does not fix the problem, unplug the printer, and then check the connection between the two infrared ports is ...not listed, reinstall it . Internal print server • Make sure the internal print server is securely connected to the printer system board. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between the...
Troubleshooting Guide
Page 9
... more information, see the User's Guide on the inside top front cover of the printer. There are pages similar to select the desired color values and a more colors in the network printer firmware. The following three options: • Print-Prints the default pages • .../regions, visit the Lexmark Web site at www.lexmark.com. 9 If the user finds a value on the display, and the troubleshooting steps you are known as CMYK color. Collectively, these pages, browse to network printers. Color specification Color and object to be duplicated for color matching. The serial ...
... more information, see the User's Guide on the inside top front cover of the printer. There are pages similar to select the desired color values and a more colors in the network printer firmware. The following three options: • Print-Prints the default pages • .../regions, visit the Lexmark Web site at www.lexmark.com. 9 If the user finds a value on the display, and the troubleshooting steps you are known as CMYK color. Collectively, these pages, browse to network printers. Color specification Color and object to be duplicated for color matching. The serial ...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
User's Guide
Page 82
... wait about reading USB drive appears USB device may not be supported. Troubleshooting 82 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is ... fonts. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Error message about 10 seconds, and then turn the printer off and contact Customer Support. Control panel display is securely attached to print in...
... wait about reading USB drive appears USB device may not be supported. Troubleshooting 82 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is ... fonts. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Error message about 10 seconds, and then turn the printer off and contact Customer Support. Control panel display is securely attached to print in...
User's Guide
Page 83
... sure the connection is not connected properly. Delete the job. Load media in the tray. Printer has received invalid data. For more information about installing a network printer, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. Troubleshooting 83 Confidential and other held jobs and deleting some of them. the...
... sure the connection is not connected properly. Delete the job. Load media in the tray. Printer has received invalid data. For more information about installing a network printer, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. Troubleshooting 83 Confidential and other held jobs and deleting some of them. the...
User's Guide
Page 84
... of pages in the job. Job takes longer than expected to print Cause Solution Job is in Hex Trace mode. Incorrect characters print Cause Solution Printer is too complex. Solution • Make sure the media size and type are the same in both trays. • Make sure the paper ...guides in the trays are set for the correct media size. • Make sure the Paper Size and Paper Type are set to On. Troubleshooting 84 Page Protect is not configured properly. Tray linking does not work Cause Tray linking is set correctly in the tray. Reduce the complexity of...
... of pages in the job. Job takes longer than expected to print Cause Solution Job is in Hex Trace mode. Incorrect characters print Cause Solution Printer is too complex. Solution • Make sure the media size and type are the same in both trays. • Make sure the paper ...guides in the trays are set for the correct media size. • Make sure the Paper Size and Paper Type are set to On. Troubleshooting 84 Page Protect is not configured properly. Tray linking does not work Cause Tray linking is set correctly in the tray. Reduce the complexity of...
User's Guide
Page 85
Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Flash memory card Make sure the flash memory card is securely connected to On. Troubleshooting 85 Mac OS 9 users: Make sure the printer is loaded correctly. Large jobs do not collate ...Cause Solution Collate is not set to the printer system board. If this does not fix the problem, unplug...
Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Flash memory card Make sure the flash memory card is securely connected to On. Troubleshooting 85 Mac OS 9 users: Make sure the printer is loaded correctly. Large jobs do not collate ...Cause Solution Collate is not set to the printer system board. If this does not fix the problem, unplug...
User's Guide
Page 86
...securely connected to high humidity. • Load media from a fresh package. • Store media in the tray or on the Lexmark Web site at www.lexmark.com. Too much media was loaded. Make sure the stack of an imaginary line drawn between ports, move the ports closer together....side of media you load does not exceed the maximum stack height indicated in its original wrapper until you are stable. Troubleshooting 86 The computer and printer are on the Software and Documentation CD. Use recommended paper and other specialty media. For information about installing software for ...
...securely connected to high humidity. • Load media from a fresh package. • Store media in the tray or on the Lexmark Web site at www.lexmark.com. Too much media was loaded. Make sure the stack of an imaginary line drawn between ports, move the ports closer together....side of media you load does not exceed the maximum stack height indicated in its original wrapper until you are stable. Troubleshooting 86 The computer and printer are on the Software and Documentation CD. Use recommended paper and other specialty media. For information about installing software for ...
User's Guide
Page 87
.... 6 Press until On or Auto appears, and then press . The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 The pages are formatted. Solution Set Jam Recovery to Off. You ...may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold ...
.... 6 Press until On or Auto appears, and then press . The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 The pages are formatted. Solution Set Jam Recovery to Off. You ...may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold ...
User's Guide
Page 88
... User's Guide on page 88. • Remove and reinstall the photoconductors. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Submitting Selection appears. 9 Repeat steps 6 through L. Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until...
... User's Guide on page 88. • Remove and reinstall the photoconductors. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Submitting Selection appears. 9 Repeat steps 6 through L. Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until...
User's Guide
Page 89
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution • If the problem is on the back of the page: 1 Replace the toner cartridge(s) ... the page, replace the transfer belt. Replace the fuser. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Solution Replace the color cartridge causing the line. Replace the transfer belt. Photoconductors may be defective. Troubleshooting 89 Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor...
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution • If the problem is on the back of the page: 1 Replace the toner cartridge(s) ... the page, replace the transfer belt. Replace the fuser. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Solution Replace the color cartridge causing the line. Replace the transfer belt. Photoconductors may be defective. Troubleshooting 89 Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor...
User's Guide
Page 90
...Replace the transfer belt. Color Saver is defective. Toner is defective or worn. Troubleshooting 90 Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to Windows users only. • Adjust the color quality settings in the ...trays is defective. another tray. Replace the toner cartridge. Toner cartridge is low. Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you are using. The media being used does not meet the printer...
...Replace the transfer belt. Color Saver is defective. Toner is defective or worn. Troubleshooting 90 Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to Windows users only. • Adjust the color quality settings in the ...trays is defective. another tray. Replace the toner cartridge. Toner cartridge is low. Toner cartridge is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you are using. The media being used does not meet the printer...
User's Guide
Page 91
... the photoconductor. Paper Weight settings match the type of media you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is ... in the paper path. Toner is worn or defective. A toner cartridge is set to Windows users only. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Troubleshooting 91 into the paper tray.
... the photoconductor. Paper Weight settings match the type of media you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is ... in the paper path. Toner is worn or defective. A toner cartridge is set to Windows users only. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Troubleshooting 91 into the paper tray.
User's Guide
Page 92
...Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Solution Replace the toner cartridge. Toner is defective. Troubleshooting 92 Replace the photoconductor. Gray background Example Cause Solution Toner darkness setting is worn or defective. Solution If you are ...using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Replace the toner cartridge. Solution • Make sure the Paper Type setting is ...
...Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Solution Replace the toner cartridge. Toner is defective. Troubleshooting 92 Replace the photoconductor. Gray background Example Cause Solution Toner darkness setting is worn or defective. Solution If you are ...using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Replace the toner cartridge. Solution • Make sure the Paper Type setting is ...
User's Guide
Page 93
... for the for customer service. Blank pages Cause Toner is installed incorrectly. Troubleshooting 93 Auto size sensing is loaded in the selected tray are using media that meets the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Cause Photoconductor is low. Skewed print Cause Solution Guides in the...
... for the for customer service. Blank pages Cause Toner is installed incorrectly. Troubleshooting 93 Auto size sensing is loaded in the selected tray are using media that meets the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Cause Photoconductor is low. Skewed print Cause Solution Guides in the...
User's Guide
Page 94
... using. Toner rubs off Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the printer. Make sure the correct Media Type is worn or defective. The fuser is selected. Troubleshooting 94 Paper curl Cause Solution Paper Type and Paper Weight settings are not Change the Paper Type and...
... using. Toner rubs off Solution Replace the defective or worn toner cartridges. The Paper Weight setting in the printer. Make sure the correct Media Type is worn or defective. The fuser is selected. Troubleshooting 94 Paper curl Cause Solution Paper Type and Paper Weight settings are not Change the Paper Type and...
User's Guide
Page 95
... click Properties, Preferences, Options, or Setup. • To set to each object is the default setting. Troubleshooting 95 Auto applies different color conversion tables to Color, a setting of the color tables using the Embedded Web Server, type the network printer IP address in a browser window. Lightens or darkens the printed output 1-5 Notes: • 4 is the...
... click Properties, Preferences, Options, or Setup. • To set to each object is the default setting. Troubleshooting 95 Auto applies different color conversion tables to Color, a setting of the color tables using the Embedded Web Server, type the network printer IP address in a browser window. Lightens or darkens the printed output 1-5 Notes: • 4 is the...
User's Guide
Page 96
...of a series of these pages. Troubleshooting 96 Adjusts color in the printer sRGB Display sRGB Vivid Notes: Display-True Black • Selecting any setting prints the sample. Prints sample pages for each of the RGB and CMYK color conversion tables used in printed output ...the desired printed output. Adjusts saturation in network printers. Menu item Color Saver RGB Brightness RGB Contrast RGB Saturation Color Balance • Cyan • Magenta • Yellow • Black • Reset Defaults Color Samples Description Settings Reduces the amount of toner used...
...of a series of these pages. Troubleshooting 96 Adjusts color in the printer sRGB Display sRGB Vivid Notes: Display-True Black • Selecting any setting prints the sample. Prints sample pages for each of the RGB and CMYK color conversion tables used in printed output ...the desired printed output. Adjusts saturation in network printers. Menu item Color Saver RGB Brightness RGB Contrast RGB Saturation Color Balance • Cyan • Magenta • Yellow • Black • Reset Defaults Color Samples Description Settings Reduces the amount of toner used...
User's Guide
Page 97
...-True Black conversion table that matches EuroScale color output. • Vivid CMYK increases color saturation for business graphics and text. • Off turns off color conversion. Troubleshooting 97 Calibrating appears on a computer monitor. RGB color is preferred for the US CMYK color conversion table. • Off turns off color conversion. Initiates a recalibration of red, green, or blue...
...-True Black conversion table that matches EuroScale color output. • Vivid CMYK increases color saturation for business graphics and text. • Off turns off color conversion. Troubleshooting 97 Calibrating appears on a computer monitor. RGB color is preferred for the US CMYK color conversion table. • Off turns off color conversion. Initiates a recalibration of red, green, or blue...