Troubleshooting Guide
Page 8
... quality test pages: 1 Turn the printer off. 2 Load letter- Try one or more of the photoconductors may need to be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the... photoconductor(s). REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to print. 8 Isolating print ...
... quality test pages: 1 Turn the printer off. 2 Load letter- Try one or more of the photoconductors may need to be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the... photoconductor(s). REDUCE THE TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to print. 8 Isolating print ...
Troubleshooting Guide
Page 9
... program. CHECK THE PAGE SIZE SETTING Before sending the job to the correct positions for the paper size loaded. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the following: CHECK THE PAPER TYPE SETTING Make sure... : CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty. Repeating defects These are possible solutions. The cyan, magenta, and yellow photoconductors must all be replaced separately. IS THE FUSER WORN OR DEFECTIVE? When 88 toner low appears or when you experience faded print, you...
... program. CHECK THE PAGE SIZE SETTING Before sending the job to the correct positions for the paper size loaded. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the following: CHECK THE PAPER TYPE SETTING Make sure... : CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty. Repeating defects These are possible solutions. The cyan, magenta, and yellow photoconductors must all be replaced separately. IS THE FUSER WORN OR DEFECTIVE? When 88 toner low appears or when you experience faded print, you...
Troubleshooting Guide
Page 10
...contact Customer Support. 10 CHECK THE PAPER Avoid textured paper with rough finishes. Solid color pages The printer may be replaced at the same time. IS THE TONER LOW? The black photoconductor can be serviced. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches... • Load paper from a fresh package. • Store paper in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to Windows users only. • From the Quality menu, change these settings. When 88 toner...
...contact Customer Support. 10 CHECK THE PAPER Avoid textured paper with rough finishes. Solid color pages The printer may be replaced at the same time. IS THE TONER LOW? The black photoconductor can be serviced. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches... • Load paper from a fresh package. • Store paper in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may need to Windows users only. • From the Quality menu, change these settings. When 88 toner...
Troubleshooting Guide
Page 11
...this manner. The cyan, magenta, and yellow photoconductors must all be combined to produce the desired color. For example, red and green can be replaced at the same time. Printing presses, inkjet printers, and color laser printers create colors in the Quality menu can be used to ...solve typical color problems. FAQ about color printing What is a method of describing colors by indicating the amount of red, green, or blue needed to ...
...this manner. The cyan, magenta, and yellow photoconductors must all be combined to produce the desired color. For example, red and green can be replaced at the same time. Printing presses, inkjet printers, and color laser printers create colors in the Quality menu can be used to ...solve typical color problems. FAQ about color printing What is a method of describing colors by indicating the amount of red, green, or blue needed to ...
User's Guide
Page 10
...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205... Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220...
...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205... Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 201
...unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. • Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near exhaustion. •...; When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. • Touch Continue to clear the message and ...
...unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. • Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near exhaustion. •...; When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. • Touch Continue to clear the message and ...
User's Guide
Page 202
... units One or more of the color photoconductors are exhausted. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 Clear ... on. If the service message appears again, contact Customer Support, and report the message. 202 84 Replace black pc unit The black photoconductor is exhausted. The cyan, magenta, and yellow photoconductors must all cable connections. 4 Connect the power cord to clear this message and continue printing. 88 Replace toner The toner cartridge...
... units One or more of the color photoconductors are exhausted. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 Clear ... on. If the service message appears again, contact Customer Support, and report the message. 202 84 Replace black pc unit The black photoconductor is exhausted. The cyan, magenta, and yellow photoconductors must all cable connections. 4 Connect the power cord to clear this message and continue printing. 88 Replace toner The toner cartridge...
User's Guide
Page 204
... When Staples low or missing appears, order the specified staple cartridge. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where you conserve toner and paper. or A4-size plain paper. When 88 Replace Cyan toner... High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). The recommended toner cartridges specifically designed for the printer are some settings you...
... When Staples low or missing appears, order the specified staple cartridge. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where you conserve toner and paper. or A4-size plain paper. When 88 Replace Cyan toner... High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). The recommended toner cartridges specifically designed for the printer are some settings you...
User's Guide
Page 206
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206 5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door).
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206 5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door).
User's Guide
Page 211
Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211 5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E.
Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211 5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E.
User's Guide
Page 214
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). 11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears.
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door). 11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears.
User's Guide
Page 215
Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215 3 Remove the photoconductor(s) specified on the display.
Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215 3 Remove the photoconductor(s) specified on the display.
User's Guide
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6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
User's Guide
Page 246
...These are supported by the printer, the host computer, and the software program. Dark lines ABCDE ABCDE ABCDE One or more of the photoconductors may be defective. Gray background ABCDE ABCDE ABCDE Reduce the Toner Darkness setting From Print Properties, select a different Toner Darkness setting before ...the correct positions for the paper size loaded. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Check the Paper Size setting Make sure the Paper Size setting...
...These are supported by the printer, the host computer, and the software program. Dark lines ABCDE ABCDE ABCDE One or more of the photoconductors may be defective. Gray background ABCDE ABCDE ABCDE Reduce the Toner Darkness setting From Print Properties, select a different Toner Darkness setting before ...the correct positions for the paper size loaded. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). Check the Paper Size setting Make sure the Paper Size setting...
User's Guide
Page 247
... the tray. Check the Page size setting Before sending the job to the correct positions for the paper size loaded. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the transfer belt. 247 Is the transfer belt defective? Is a toner cartridge defective? Replace the toner cartridge. Check ...the Paper Size setting Make sure the Paper Size setting matches the paper loaded in Print Properties or the software program. Are the photoconductors defective? Light colored line, white line, or incorrectly colored line These are possible solutions.
... the tray. Check the Page size setting Before sending the job to the correct positions for the paper size loaded. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the transfer belt. 247 Is the transfer belt defective? Is a toner cartridge defective? Replace the toner cartridge. Check ...the Paper Size setting Make sure the Paper Size setting matches the paper loaded in Print Properties or the software program. Are the photoconductors defective? Light colored line, white line, or incorrectly colored line These are possible solutions.
User's Guide
Page 249
... is too dark, or the RGB Contrast setting is too light These are using paper that meets the printer specifications. Try one color and multiple times on a page? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray to Windows users ...only. • From the Quality menu, change these settings. The black photoconductor can be replaced at the same time. Has the paper absorbed moisture due to high humidity? • Load paper from a fresh package. • Store ...
... is too dark, or the RGB Contrast setting is too light These are using paper that meets the printer specifications. Try one color and multiple times on a page? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in the tray to Windows users ...only. • From the Quality menu, change these settings. The black photoconductor can be replaced at the same time. Has the paper absorbed moisture due to high humidity? • Load paper from a fresh package. • Store ...
User's Guide
Page 251
...These are possible solutions. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced at the same time. Are the photoconductors worn or defective? The cyan, magenta, and yellow photoconductors must all be replaced separately. Check the Paper Texture... setting Make sure the Paper Texture setting matches the paper loaded in the paper path? Replace the photoconductor(s). Is there toner in the tray. Toner fog or background shading appears on the page A toner cartridge may be defective ...
...These are possible solutions. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The black photoconductor can be replaced at the same time. Are the photoconductors worn or defective? The cyan, magenta, and yellow photoconductors must all be replaced separately. Check the Paper Texture... setting Make sure the Paper Texture setting matches the paper loaded in the paper path? Replace the photoconductor(s). Is there toner in the tray. Toner fog or background shading appears on the page A toner cartridge may be defective ...
User's Guide
Page 252
... printers, and color laser printers create colors in this manner. Solving color quality problems This section helps answer some basic color-related questions and describes how some of cyan, magenta, yellow, and black toner needed to the printer. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). The color information is sent to reproduce a particular color. Televisions and...
... printers, and color laser printers create colors in this manner. Solving color quality problems This section helps answer some basic color-related questions and describes how some of cyan, magenta, yellow, and black toner needed to the printer. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). The color information is sent to reproduce a particular color. Televisions and...
User's Guide
Page 269
...104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged ... 248 print is too dark 250 print is too light 249 print quality test pages 245 repeating defects 249 skewed print 249 solid color pages 250 toner fog or background shading 251 toner rubs off 251 toner specks 251 uneven print density 252 print troubleshooting error reading...
...104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged ... 248 print is too dark 250 print is too light 249 print quality test pages 245 repeating defects 249 skewed print 249 solid color pages 250 toner fog or background shading 251 toner rubs off 251 toner specks 251 uneven print density 252 print troubleshooting error reading...