Troubleshooting Guide
Page 1
... printer icon. Contact your system support person to print. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of them. 1 For more of the following... a properly grounded electrical outlet. • The electrical outlet is connected to print in the tray. Solving printing problems Multiple-language PDFs do not print These are possible solutions. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print...
... printer icon. Contact your system support person to print. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of them. 1 For more of the following... a properly grounded electrical outlet. • The electrical outlet is connected to print in the tray. Solving printing problems Multiple-language PDFs do not print These are possible solutions. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print...
User's Guide
Page 10
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do not print...263 Error message about reading USB drive appears...263 Jobs do not print...264 Confidential and other held jobs do not print ......
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do not print...263 Error message about reading USB drive appears...263 Jobs do not print...264 Confidential and other held jobs do not print ......
User's Guide
Page 17
... in.) 4 Rear 20 cm (8 in.) 5 Top 31 cm (12 in.) Basic functions of the scanner The scanner provides copy, fax, and scan-to another printer (PDF by way of FTP).
... in.) 4 Rear 20 cm (8 in.) 5 Top 31 cm (12 in.) Basic functions of the scanner The scanner provides copy, fax, and scan-to another printer (PDF by way of FTP).
User's Guide
Page 109
...paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you want to send. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is usually larger than an equivalent JPEG. E-mailing 109 The file size is... provided free by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that represents the file type you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch ...
...paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you want to send. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is usually larger than an equivalent JPEG. E-mailing 109 The file size is... provided free by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that represents the file type you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch ...
User's Guide
Page 110
... original document is bound on both sides). E-mail Subject This option lets you enter a subject line for your password twice. Note: If you selected Encrypted PDF, then enter your e-mail. Canceling an e-mail • When using the scanner glass, touch Cancel Job while Scanning... The e-mail screen appears with your original...
... original document is bound on both sides). E-mail Subject This option lets you enter a subject line for your password twice. Note: If you selected Encrypted PDF, then enter your e-mail. Canceling an e-mail • When using the scanner glass, touch Cancel Job while Scanning... The e-mail screen appears with your original...
User's Guide
Page 111
...of the Content choices. This increases the amount of information saved. • Color-Sets the scan type and output for the scanned image. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. E-mail Message This option lets you copy the document • Custom Job (Job... pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that portion of the scan. • Darkness-Adjusts how light or dark your e-mail. Color documents can be scanned and sent...
...of the Content choices. This increases the amount of information saved. • Color-Sets the scan type and output for the scanned image. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. E-mail Message This option lets you copy the document • Custom Job (Job... pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that portion of the scan. • Darkness-Adjusts how light or dark your e-mail. Color documents can be scanned and sent...
User's Guide
Page 124
...pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that protects the file contents from unauthorized access • TIFF-Creates multiple files or a single file. Advanced Options Touching this box...Selecting a color eliminates the color from Text, Text/Photo, or Photo. Send As This option sets the output (PDF, TIFF, JPEG or XPS) for the scanned image. • PDF-Creates a single file with multiple pages, viewable with any of the Content choices. Adobe Reader is usually larger than...
...pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that protects the file contents from unauthorized access • TIFF-Creates multiple files or a single file. Advanced Options Touching this box...Selecting a color eliminates the color from Text, Text/Photo, or Photo. Send As This option sets the output (PDF, TIFF, JPEG or XPS) for the scanned image. • PDF-Creates a single file with multiple pages, viewable with any of the Content choices. Adobe Reader is usually larger than...
User's Guide
Page 127
.... Place these items on the scanner glass. 2 If you are ready to scan your shortcut on the scanner glass. BW PDF Text - Color TIFF Text/Photo - BW PDF Text/Photo - Then change the scan settings as magazine clippings) into the ADF. a Load an original document faceup, short ...into the ADF. Understanding scan profile options Quick Setup This option lets you touched Profiles on the home screen, and then touch Profiles. Color PDF To customize the scan job settings, from the Quick Setup menu, select Custom. d After you specified. If you select preset formats or customize...
.... Place these items on the scanner glass. 2 If you are ready to scan your shortcut on the scanner glass. BW PDF Text - Color TIFF Text/Photo - BW PDF Text/Photo - Then change the scan settings as magazine clippings) into the ADF. a Load an original document faceup, short ...into the ADF. Understanding scan profile options Quick Setup This option lets you touched Profiles on the home screen, and then touch Profiles. Color PDF To customize the scan job settings, from the Quick Setup menu, select Custom. d After you specified. If you select preset formats or customize...
User's Guide
Page 128
... computer or flash drive 128 and legal-size pages). This lets the scanner know what needs to be scanned for the scanned image. • PDF-Creates a single file with multiple pages, viewable with multiple pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by... graphics or pictures Photo-Tells the scanner to pay extra attention to the original document. Format Type This option sets the output (PDF, JPEG, TIFF, SECURE PDF, or XPS) for inclusion in the document. When Original Size is simplex (printed on one page in relation to graphics and pictures...
... computer or flash drive 128 and legal-size pages). This lets the scanner know what needs to be scanned for the scanned image. • PDF-Creates a single file with multiple pages, viewable with multiple pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by... graphics or pictures Photo-Tells the scanner to pay extra attention to the original document. Format Type This option sets the output (PDF, JPEG, TIFF, SECURE PDF, or XPS) for inclusion in the document. When Original Size is simplex (printed on one page in relation to graphics and pictures...
User's Guide
Page 135
... the printer control panel. • You cannot print files for which you do not have printing permissions. For more information, visit the Lexmark Web site at www.lexmark.com. Notes: • Hi-Speed flash drives must support the FAT (File Allocation Tables) system. To print from a flash drive... supporting only USB Low-speed capabilities are not supported. • If selecting an encrypted .pdf file, then enter the file password from the printer control panel. • Before printing an encrypted .pdf file, enter the file password from the flash drive. 3 Touch the document you insert the...
... the printer control panel. • You cannot print files for which you do not have printing permissions. For more information, visit the Lexmark Web site at www.lexmark.com. Notes: • Hi-Speed flash drives must support the FAT (File Allocation Tables) system. To print from a flash drive... supporting only USB Low-speed capabilities are not supported. • If selecting an encrypted .pdf file, then enter the file password from the printer control panel. • Before printing an encrypted .pdf file, enter the file password from the flash drive. 3 Touch the document you insert the...
User's Guide
Page 136
... job from the printer control panel 1 Touch Cancel Jobs on the touch screen, or press on the keypad. 2 Touch the job you can still print .pdf files from the USB port until Print Directory appears. 5 Touch Print Directory. The print quality test pages print. 6 Touch Back. 7 Touch Exit Configuration.
... job from the printer control panel 1 Touch Cancel Jobs on the touch screen, or press on the keypad. 2 Touch the job you can still print .pdf files from the USB port until Print Directory appears. 5 Touch Print Directory. The print quality test pages print. 6 Touch Back. 7 Touch Exit Configuration.
User's Guide
Page 204
... is the default SMTP gateway port. Fax Server Setup Menu item To Format Reply Address Subject Message Primary SMTP Gateway Secondary SMTP Gateway Image Format PDF (.pdf) XPS (.xps) TIFF (.tif) Content Text Text/Photo Photograph Fax Resolution Standard Fine Super Fine Ultra Fine Darkness 1-9 Description Lets you enter the information using...
... is the default SMTP gateway port. Fax Server Setup Menu item To Format Reply Address Subject Message Primary SMTP Gateway Secondary SMTP Gateway Image Format PDF (.pdf) XPS (.xps) TIFF (.tif) Content Text Text/Photo Photograph Fax Resolution Standard Fine Super Fine Ultra Fine Darkness 1-9 Description Lets you enter the information using...
User's Guide
Page 206
...Size Error Message E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Description Sends a copy of the e-mail back to the creator of the... PDF file that will be scanned to e-mail Note: 1.5 is the factory default setting. For example: /directory/path The following characters or symbols are ...
...Size Error Message E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Description Sends a copy of the e-mail back to the creator of the... PDF file that will be scanned to e-mail Note: 1.5 is the factory default setting. For example: /directory/path The following characters or symbols are ...
User's Guide
Page 210
Sets the version level of the PDF file for FTP Note: 1.5 is the factory default setting. Specifies how many dots per inch are mostly text or line art. • Photograph is used ... default setting. Specifies the orientation of the scanned image Note: Portrait is the factory default setting. FTP Settings menu Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Resolution 75 150 200 300 400 600 Darkness 1-9 Orientation Portrait Landscape Description...
Sets the version level of the PDF file for FTP Note: 1.5 is the factory default setting. Specifies how many dots per inch are mostly text or line art. • Photograph is used ... default setting. Specifies the orientation of the scanned image Note: Portrait is the factory default setting. FTP Settings menu Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Resolution 75 150 200 300 400 600 Darkness 1-9 Orientation Portrait Landscape Description...
User's Guide
Page 213
...the type of content that will be scanned to edge On Off Sharpness 0-5 Flash Drive menu Scan Settings Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Description Specifies the contrast of sharpness on a scanned image Note:... format of the file Sets the version of the original document Note: Off is the factory default setting. Creates a negative image of the PDF file that will be scanned to -edge Note: Off is the factory default setting. Menu item Contrast 0-5 Best for content" is the ...
...the type of content that will be scanned to edge On Off Sharpness 0-5 Flash Drive menu Scan Settings Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Description Specifies the contrast of sharpness on a scanned image Note:... format of the file Sets the version of the original document Note: Off is the factory default setting. Creates a negative image of the PDF file that will be scanned to -edge Note: Off is the factory default setting. Menu item Contrast 0-5 Best for content" is the ...
User's Guide
Page 224
...or reset the printer. Menu item Job Acct Stat Print Clear Hex Trace Activate Coverage Estimator Off On LCD Contrast 1-10 LCD Brightness 1-10 PDF menu Menu item Scale to Fit Yes No Annotations Do Not Print Print Description Prints a list of all stored job statistics or deletes the ...menu item to be available. • Selecting Print prints a list of statistics. • Clear deletes all data sent to the printer is printed in a PDF Note: Do Not Print is the factory default setting. Understanding printer menus 224 Adjusts the contrast lighting of the display Notes: • 5 is the factory...
...or reset the printer. Menu item Job Acct Stat Print Clear Hex Trace Activate Coverage Estimator Off On LCD Contrast 1-10 LCD Brightness 1-10 PDF menu Menu item Scale to Fit Yes No Annotations Do Not Print Print Description Prints a list of all stored job statistics or deletes the ...menu item to be available. • Selecting Print prints a list of statistics. • Clear deletes all data sent to the printer is printed in a PDF Note: Do Not Print is the factory default setting. Understanding printer menus 224 Adjusts the contrast lighting of the display Notes: • 5 is the factory...
User's Guide
Page 229
.... Help menu The Help menu consists of them at one individually, or select Print all of Help pages that are stored in the printer as PDFs. Menu item Backgrounds Do Not Print Print Image menu Menu item Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor...
.... Help menu The Help menu consists of them at one individually, or select Print all of Help pages that are stored in the printer as PDFs. Menu item Backgrounds Do Not Print Print Image menu Menu item Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor...
User's Guide
Page 263
Printer control panel display is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer back on . The Print ... then turn the printer off and contact Customer Support. Troubleshooting 263 For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. If Ready does not appear, then turn the printer on . Check the printer power switch. • The printer cable is turned on...
Printer control panel display is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer back on . The Print ... then turn the printer off and contact Customer Support. Troubleshooting 263 For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. If Ready does not appear, then turn the printer on . Check the printer power switch. • The printer cable is turned on...
User's Guide
Page 264
...documentation that you are using the correct printer software. • If you are using compatible printer software. For more information, visit the Lexmark Web site at www.lexmark.com. Try one or more of the printer software are running a supported operating system and using a USB port, make sure you ... job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. Try one or more of paper from the standard exit bin. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check...
...documentation that you are using the correct printer software. • If you are using compatible printer software. For more information, visit the Lexmark Web site at www.lexmark.com. Try one or more of the printer software are running a supported operating system and using a USB port, make sure you ... job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. Try one or more of paper from the standard exit bin. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check...
User's Guide
Page 311
... Network Card 169 Network Reports 168 Paper Loading 160 Paper Size/Type 152 Paper Texture 156 Paper Weight 158 Parallel menu 175 PCL Emul 225 PDF 224 PostScript 225 Quality 222 Reports 164 Security Audit Log 182 Serial 177 Set Date/Time 183 Settings 183 Setup 218 SMTP Setup menu 168...
... Network Card 169 Network Reports 168 Paper Loading 160 Paper Size/Type 152 Paper Texture 156 Paper Weight 158 Parallel menu 175 PCL Emul 225 PDF 224 PostScript 225 Quality 222 Reports 164 Security Audit Log 182 Serial 177 Set Date/Time 183 Settings 183 Setup 218 SMTP Setup menu 168...