Troubleshooting Guide
Page 4
...sixth page in the paper tray. • Avoid textured paper with rough finishes. White or colored lines 1 Replace the color print cartridge that jammed does not reprint after you turn the printer on, and until the Performing Self Test message appears. See the Card Stock & Label ...Guide available on the Lexmark Web site at the front of the tray or on the multipurpose feeder. Clear paper from a fresh package in any color...
...sixth page in the paper tray. • Avoid textured paper with rough finishes. White or colored lines 1 Replace the color print cartridge that jammed does not reprint after you turn the printer on, and until the Performing Self Test message appears. See the Card Stock & Label ...Guide available on the Lexmark Web site at the front of the tray or on the multipurpose feeder. Clear paper from a fresh package in any color...
Troubleshooting Guide
Page 5
...; Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print cartridge that corresponds to the color displayed on the control panel. Toner ...to adjust the color. • Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to the color displayed on the ...
...; Use only transparencies recommended by the printer's manufacturer. • Make sure the Paper Type setting is not damp. • Shake the specified print cartridge to utilize the remaining toner. • Replace the print cartridge that corresponds to the color displayed on the control panel. Toner ...to adjust the color. • Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to the color displayed on the ...
User's Guide
Page 4
Contents Print cartridges ...59 Toner waste container ...60 Fuser and ITU ...60 Recycling Lexmark products ...61 Chapter 5: Clearing paper jams 62 Identifying jams ...62 Access doors and trays ...63 Understanding jam messages ...64 Clearing ...Online customer support ...87 Calling for service ...87 Checking an unresponsive printer ...87 Printing multi-language PDFs ...87 Solving printing problems ...88 Solving mailbox problems ...89 Solving option problems ...90 Solving paper feed problems ...92 Solving print quality problems ...92 Solving color quality problems ...97 Chapter 8: Notices ...101 4
Contents Print cartridges ...59 Toner waste container ...60 Fuser and ITU ...60 Recycling Lexmark products ...61 Chapter 5: Clearing paper jams 62 Identifying jams ...62 Access doors and trays ...63 Understanding jam messages ...64 Clearing ...Online customer support ...87 Calling for service ...87 Checking an unresponsive printer ...87 Printing multi-language PDFs ...87 Solving printing problems ...88 Solving mailbox problems ...89 Solving option problems ...90 Solving paper feed problems ...92 Solving print quality problems ...92 Solving color quality problems ...97 Chapter 8: Notices ...101 4
User's Guide
Page 51
... 230°C (446°F) and pressure of any labels considered for use with laser printers. Storing paper 51 Media specifications Labels The printer can print on many labels designed for use with the printer before purchasing a large quantity. Zone coating of the adhesive is not possible, remove...; Do not use labels that have exposed adhesive. When printing on the Lexmark Web site at least 1 mm (0.04 in the same source; Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Use labels that can cause feeding problems. • ...
... 230°C (446°F) and pressure of any labels considered for use with laser printers. Storing paper 51 Media specifications Labels The printer can print on many labels designed for use with the printer before purchasing a large quantity. Zone coating of the adhesive is not possible, remove...; Do not use labels that have exposed adhesive. When printing on the Lexmark Web site at least 1 mm (0.04 in the same source; Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Use labels that can cause feeding problems. • ...
User's Guide
Page 58
... top of the display will open the Status / Supplies screen where you can also view the status of your printer supplies. Ready. In the U.S., contact Lexmark at 1-800-539-6275 for your toner cartridge. Do not expose supplies to view the current status of supplies in this key operator. Tray 1 Low, Tray 2 Status...
... top of the display will open the Status / Supplies screen where you can also view the status of your printer supplies. Ready. In the U.S., contact Lexmark at 1-800-539-6275 for your toner cartridge. Do not expose supplies to view the current status of supplies in this key operator. Tray 1 Low, Tray 2 Status...
User's Guide
Page 59
...continue printing. Use your software application or printer driver to 5 (darkest setting). Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where you attach the optional duplex unit. Print cartridges When the 88.yy cartridge low message appears or when you conserve ... sheet. It lets you adjust the level of toner released on a sheet of paper. When the print remains faded replace the print cartridge. Prints colors less vividly to 32 pages on one sheet of paper (16 images on the front and 16 on both sides of a sheet of...
...continue printing. Use your software application or printer driver to 5 (darkest setting). Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where you attach the optional duplex unit. Print cartridges When the 88.yy cartridge low message appears or when you conserve ... sheet. It lets you adjust the level of toner released on a sheet of paper. When the print remains faded replace the print cartridge. Prints colors less vividly to 32 pages on one sheet of paper (16 images on the front and 16 on both sides of a sheet of...
User's Guide
Page 60
... or web oiler fuser Printer voltage 100 V (Japan) 115 V 220 V Part number 40X1667 40X1651 40X1666 Toner waste container 60 Type of cartridges you can order: C770 / C772 • Black print cartridge • Cyan print cartridge • Magenta print cartridge • Yellow print cartridge • Black high yield print cartridge • Cyan high yield print cartridge • Magenta high...
... or web oiler fuser Printer voltage 100 V (Japan) 115 V 220 V Part number 40X1667 40X1651 40X1666 Toner waste container 60 Type of cartridges you can order: C770 / C772 • Black print cartridge • Cyan print cartridge • Magenta print cartridge • Yellow print cartridge • Black high yield print cartridge • Cyan high yield print cartridge • Magenta high...
User's Guide
Page 61
... to order an image transfer unit. Recycling Lexmark products 61 Maintaining the printer Ordering an image transfer unit and transfer roller When the 83.yy ITU life warning message appears on the publications CD Ordering staple cartridges Staple cartridges hold 3,000 staples. Use part number 40X1680 to Lexmark for recycling: 1 Visit our Web site: www...
... to order an image transfer unit. Recycling Lexmark products 61 Maintaining the printer Ordering an image transfer unit and transfer roller When the 83.yy ITU life warning message appears on the publications CD Ordering staple cartridges Staple cartridges hold 3,000 staples. Use part number 40X1680 to Lexmark for recycling: 1 Visit our Web site: www...
User's Guide
Page 72
Clearing paper jams 4 Turn the printer off the guides. Open the front cover. 5 Remove all the print cartridges. c Place the cartridges on the cartridge handhold. b Pull the cartridge straight out and use the handle to lift it off . Clearing image transfer unit jams 72 a Pull up slightly on a clean, flat surface out of direct light.
Clearing paper jams 4 Turn the printer off the guides. Open the front cover. 5 Remove all the print cartridges. c Place the cartridges on the cartridge handhold. b Pull the cartridge straight out and use the handle to lift it off . Clearing image transfer unit jams 72 a Pull up slightly on a clean, flat surface out of direct light.
User's Guide
Page 77
If you need help 77 If you still need help 1 Turn the printer off and then back on . Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need more assistance. The printer returns to its working position. Clearing paper jams c Lower the lever to lock the image transfer unit into place. 10 Return the multipurpose feeder to a Ready state.
If you need help 77 If you still need help 1 Turn the printer off and then back on . Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on . 2 Contact your administrator or Help desk if you still need more assistance. The printer returns to its working position. Clearing paper jams c Lower the lever to lock the image transfer unit into place. 10 Return the multipurpose feeder to a Ready state.
User's Guide
Page 85
...Self Test. Once the utility is on by how full the print cartridges are used, the minimum percentage that it otherwise cannot. Lexmark makes no claim as to printer. Size Sensing also lets the printer detect the difference between similar paper sizes that prints is 2 percent....the trays cannot automatically sense transparencies. The printer returns to estimate the coverage on the first line of the estimated percents. The Coverage Estimator is on. 2 Press on the display. For all the trays. Repeat for each color on each toner color: black, cyan, magenta, and yellow....
...Self Test. Once the utility is on by how full the print cartridges are used, the minimum percentage that it otherwise cannot. Lexmark makes no claim as to printer. Size Sensing also lets the printer detect the difference between similar paper sizes that prints is 2 percent....the trays cannot automatically sense transparencies. The printer returns to estimate the coverage on the first line of the estimated percents. The Coverage Estimator is on. 2 Press on the display. For all the trays. Repeat for each color on each toner color: black, cyan, magenta, and yellow....
User's Guide
Page 93
... third or sixth page in the following table may have the problem, replace the fuser. Top to Bottom or Left to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from the Settings Æ Quality menu. Troubleshooting The information in any...
... third or sixth page in the following table may have the problem, replace the fuser. Top to Bottom or Left to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from the Settings Æ Quality menu. Troubleshooting The information in any...
User's Guide
Page 94
... transfer roller. • Replace the fuser. Solving print quality problems 94 From the printers operator panel, print the repetitive defects guide to determine which component needs to the paper. • Replace the color print cartridge causing the • The print cartridge is worn or defective. • Load paper from another tray. to be defective...
... transfer roller. • Replace the fuser. Solving print quality problems 94 From the printers operator panel, print the repetitive defects guide to determine which component needs to the paper. • Replace the color print cartridge causing the • The print cartridge is worn or defective. • Load paper from another tray. to be defective...
User's Guide
Page 95
... 95 Gray background ABCDE • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from Plain to CardStock (or other than one...
... 95 Gray background ABCDE • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from Plain to CardStock (or other than one...
User's Guide
Page 96
... tray are not in the correct position for the paper size loaded in the tray. • You are set to off on the Lexmark Web site at www.lexmark.com for the size loaded. defective. • Call for the type of the paper.) Guides in the selected tray are using paper ...that does not meet the printer specifications. • Move the guides in the tray to match the media in the tray. Solving print quality problems 96 Solid color pages • The print cartridges are defective. • The transfer roller is worn or defective. • The...
... tray are not in the correct position for the paper size loaded in the tray. • You are set to off on the Lexmark Web site at www.lexmark.com for the size loaded. defective. • Call for the type of the paper.) Guides in the selected tray are using paper ...that does not meet the printer specifications. • Move the guides in the tray to match the media in the tray. Solving print quality problems 96 Solid color pages • The print cartridges are defective. • The transfer roller is worn or defective. • The...
User's Guide
Page 107
... substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for the remainder of original purchase as warranted during normal use inconsistent with the product. Replacement is available to present proof of all print cartridges, programs, data, and...For further explanation of Limited Warranty C770, C772 printer Lexmark International, Inc. Notices Statement of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at Lexmark's option). The replacement may be available for ...
... substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for the remainder of original purchase as warranted during normal use inconsistent with the product. Replacement is available to present proof of all print cartridges, programs, data, and...For further explanation of Limited Warranty C770, C772 printer Lexmark International, Inc. Notices Statement of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web at Lexmark's option). The replacement may be available for ...
User's Guide
Page 110
...laser notice 106 letterhead 49 guidelines 49 page orientation 49 printing 49 Lexmark Authorized Supplies Dealers 58 linking 38 bins 39 trays 38 loading 2000-sheet tray 33 500-sheet trays 31 multipurpose feeder 35 lock feature, security 83 M Macintosh 29, 37, 38, 40, 42 mailbox 11 maintaining the printer 58 ordering a print cartridge... 11 duplex unit 8 interface cards 16 internal print servers 16 ordering image transfer unit 61 transfer roller 61 ordering, print cartridge 59 output bins linking 39 P pad, numeric 26 panel, display 26 paper letterhead 49 preprinted forms 49 recommended types 46...
...laser notice 106 letterhead 49 guidelines 49 page orientation 49 printing 49 Lexmark Authorized Supplies Dealers 58 linking 38 bins 39 trays 38 loading 2000-sheet tray 33 500-sheet trays 31 multipurpose feeder 35 lock feature, security 83 M Macintosh 29, 37, 38, 40, 42 mailbox 11 maintaining the printer 58 ordering a print cartridge... 11 duplex unit 8 interface cards 16 internal print servers 16 ordering image transfer unit 61 transfer roller 61 ordering, print cartridge 59 output bins linking 39 P pad, numeric 26 panel, display 26 paper letterhead 49 preprinted forms 49 recommended types 46...
User's Guide
Page 111
...seems long 88 tray linking does not work 89 unexpected page breaks 89 R removing firmware card 22 flash memory option 19 option cards 19 printer memory option 19 repeat print 42 reserve print 42 S safety information 2 Secure mode 82 security 81 sensing, special sizes 85 Serial Interface...(Monarch) 53 stack height, maximum multipurpose feeder 36 trays 1, 2, 3 32, 34 Stop button 25 storing 44 media 52 paper 44 supplies 44 supplies print cartridge 59 storing 44 system board accessing 13 T transfer roller ordering 61 tray linking 38 U unpacking memory cards 13 option cards 16 USB Direct interface 27...
...seems long 88 tray linking does not work 89 unexpected page breaks 89 R removing firmware card 22 flash memory option 19 option cards 19 printer memory option 19 repeat print 42 reserve print 42 S safety information 2 Secure mode 82 security 81 sensing, special sizes 85 Serial Interface...(Monarch) 53 stack height, maximum multipurpose feeder 36 trays 1, 2, 3 32, 34 Stop button 25 storing 44 media 52 paper 44 supplies 44 supplies print cartridge 59 storing 44 system board accessing 13 T transfer roller ordering 61 tray linking 38 U unpacking memory cards 13 option cards 16 USB Direct interface 27...
Technical Reference
Page 84
... hard disk is interpreted differently, depending on the location type specified. The 7 value for Cartridge may be specified, but since your printer does not support font cards or cartridges, the command is ignored. Free Space Returns the total available memory and the largest available ... Readback Command / Parameters ESC*s#T 0 Invalid location (Default) 1 Use currently selected location 2 All locations 3 Internal (resident) 4 Downloaded entity 5 Cartridge 7 User-installable flash 200 Disk ESC*s#U 0 All 1 If download, temporary; The location unit is installed.
... hard disk is interpreted differently, depending on the location type specified. The 7 value for Cartridge may be specified, but since your printer does not support font cards or cartridges, the command is ignored. Free Space Returns the total available memory and the largest available ... Readback Command / Parameters ESC*s#T 0 Invalid location (Default) 1 Use currently selected location 2 All locations 3 Internal (resident) 4 Downloaded entity 5 Cartridge 7 User-installable flash 200 Disk ESC*s#U 0 All 1 If download, temporary; The location unit is installed.
Technical Reference
Page 130
..., ROTATESTAPLED, ROTATESTAPLEDANDENVELOPES, ROTATEALL DONOTROTATE Note: The factory default is ROTATEPAPER if an optional finisher is low. 3-33 PJL Table 3-4: Printer Unique Variables for PostScript ON, OFF OFF Envelope feeder installed size, default formatting size COM10, COM9, MONARCH, DL, C5, B5..., OTHERENVELOPE COM10, DL (Country specific) Ink Alert ON, OFF OFF Displays a printer attendance message when an ink cartridge is installed. Multipurpose feeder installed size, default formatting size Paper: A3, A3+, A4, A5, JISB4, B5PAPER, JISB5, CUSTOM...
..., ROTATESTAPLED, ROTATESTAPLEDANDENVELOPES, ROTATEALL DONOTROTATE Note: The factory default is ROTATEPAPER if an optional finisher is low. 3-33 PJL Table 3-4: Printer Unique Variables for PostScript ON, OFF OFF Envelope feeder installed size, default formatting size COM10, COM9, MONARCH, DL, C5, B5..., OTHERENVELOPE COM10, DL (Country specific) Ink Alert ON, OFF OFF Displays a printer attendance message when an ink cartridge is installed. Multipurpose feeder installed size, default formatting size Paper: A3, A3+, A4, A5, JISB4, B5PAPER, JISB5, CUSTOM...