Service Guide
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...7 Entering the BIOS Setup Utility 8 Diagnosing problems 9 Diagnosing problems using PC-Doctor from the service partition 9 Troubleshooting 10 Error messages 10 Errors without messages 16 Memory problems 18 Password problems 18 Keyboard problems 19 Pointing device problems 19 Sleep (standby) or hibernation problems 20 Computer screen problems 22 Battery problems 25 AC adapter problems 25 Hard disk drive (HDD) problems . . . . 26 Fingerprint reader problems . . . . . 26 Startup problems 26 Chapter 4. Upgrading and replacing devices 33 Replacing the battery 33 Upgrading the hard...
...7 Entering the BIOS Setup Utility 8 Diagnosing problems 9 Diagnosing problems using PC-Doctor from the service partition 9 Troubleshooting 10 Error messages 10 Errors without messages 16 Memory problems 18 Password problems 18 Keyboard problems 19 Pointing device problems 19 Sleep (standby) or hibernation problems 20 Computer screen problems 22 Battery problems 25 AC adapter problems 25 Hard disk drive (HDD) problems . . . . 26 Fingerprint reader problems . . . . . 26 Startup problems 26 Chapter 4. Upgrading and replacing devices 33 Replacing the battery 33 Upgrading the hard...
Service Guide
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... also enables Lenovo to remove any other digital telephone extension line because this might damage the computer hinge. v When installing the HDD or optical drive, follow the instructions shipped with an optical drive, do not touch the surface of a disc or the lens on the device. This can help authorities return your open the display beyond 150 degrees, as this could break the adapter...
... also enables Lenovo to remove any other digital telephone extension line because this might damage the computer hinge. v When installing the HDD or optical drive, follow the instructions shipped with an optical drive, do not touch the surface of a disc or the lens on the device. This can help authorities return your open the display beyond 150 degrees, as this could break the adapter...
Service Guide
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... install any static electricity from a Flash Media Card, such as acid or alkaline). Memory module - Be sure not to work properly: v Scratching the surface of your computer Occasionally clean your computer as follows: 1. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it not to modify your computer v Only an authorized ThinkPad repair technician should disassemble and repair your external and removable hard disk or optical drives...
... install any static electricity from a Flash Media Card, such as acid or alkaline). Memory module - Be sure not to work properly: v Scratching the surface of your computer Occasionally clean your computer as follows: 1. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it not to modify your computer v Only an authorized ThinkPad repair technician should disassemble and repair your external and removable hard disk or optical drives...
Service Guide
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.... I need to upgrade a device or I prevent problems with or without a recovery disc or Windows disc depending on your computer" in the package with the ThinkPad computer, see "Restoring the factory contents" on page 55 of this Guide. See the Appendix B, "Customer Replaceable Units (CRUs)," on page 29 of this Guide for the list of Customer Replaceable Units and the location of the following sections of Access Help: v Preventing problems v Troubleshooting...
.... I need to upgrade a device or I prevent problems with or without a recovery disc or Windows disc depending on your computer" in the package with the ThinkPad computer, see "Restoring the factory contents" on page 55 of this Guide. See the Appendix B, "Customer Replaceable Units (CRUs)," on page 29 of this Guide for the list of Customer Replaceable Units and the location of the following sections of Access Help: v Preventing problems v Troubleshooting...
Service Guide
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... enter the BIOS Setup Utility, do as of the time of this Guide. Press Esc to load the default settings. Using the cursor keys, move to an item you are protected by the supervisor password. key. If you want is displayed. 5. Note: If you to load manufacture default or user defaults settings or discard the changes. 8 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide To change the parameters that enables you need to restore...
... enter the BIOS Setup Utility, do as of the time of this Guide. Press Esc to load the default settings. Using the cursor keys, move to an item you are protected by the supervisor password. key. If you want is displayed. 5. Note: If you to load manufacture default or user defaults settings or discard the changes. 8 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide To change the parameters that enables you need to restore...
Service Guide
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... following: - Update System Drivers - To run PC-Doctor, do as follows: 1. Click Diagnose hardware. Move the pointer to All Programs and then to run PC-Doctor for Windows. Lenovo Troubleshooting Center - Chapter 3. Solving computer problems 9 then press Enter. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor® for Windows. Turn off the computer, and then turn it is running. Click Start. 2. System...
... following: - Update System Drivers - To run PC-Doctor, do as follows: 1. Click Diagnose hardware. Move the pointer to All Programs and then to run PC-Doctor for Windows. Lenovo Troubleshooting Center - Chapter 3. Solving computer problems 9 then press Enter. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor® for Windows. Turn off the computer, and then turn it is running. Click Start. 2. System...
Service Guide
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... check the key set HDCP EEPROM Family-EKS! 7003: (HDCP) Chip-Unique-EKS re-encryption failed. Remove it . 1805: Unauthorized Wireless USB card is not enough for HDCP Key Provisioning! Please replace to check the key set another to replace GMCH. Error messages Note: 1. Power off and remove the WAN card. Chip-Unique-EKS! 10 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide The WAN card is not supported on...
... check the key set HDCP EEPROM Family-EKS! 7003: (HDCP) Chip-Unique-EKS re-encryption failed. Remove it . 1805: Unauthorized Wireless USB card is not enough for HDCP Key Provisioning! Please replace to check the key set another to replace GMCH. Error messages Note: 1. Power off and remove the WAN card. Chip-Unique-EKS! 10 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide The WAN card is not supported on...
Service Guide
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... systems using ECC enabled memory modules. Solving computer problems 11 Message Solution 7005: (HDCP) Cipher Cipher Initialization failed. This may indicate a problem with non-specified GMCH. System halts after displaying this message. 8103: RAM R/W test This message is often reported by other information concerning the device. 8201: Invalid Boot Diskette A diskette was unable to properly control the motherboard's Gate A20 function, which controls access of memory has...
... systems using ECC enabled memory modules. Solving computer problems 11 Message Solution 7005: (HDCP) Cipher Cipher Initialization failed. This may indicate a problem with non-specified GMCH. System halts after displaying this message. 8103: RAM R/W test This message is often reported by other information concerning the device. 8201: Invalid Boot Diskette A diskette was unable to properly control the motherboard's Gate A20 function, which controls access of memory has...
Service Guide
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... new CPU is installed in AMIBIOS Setup. 8601: CMOS Battery CMOS Battery is caused by readjusting the system time in a motherboard with system hardware. 8600: CMOS The CMOS Date and/or Time are trying to use the same resource Conflict space (usually Memory or I/O). 850A: PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. 850B: PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured...
... new CPU is installed in AMIBIOS Setup. 8601: CMOS Battery CMOS Battery is caused by readjusting the system time in a motherboard with system hardware. 8600: CMOS The CMOS Date and/or Time are trying to use the same resource Conflict space (usually Memory or I/O). 850A: PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. 850B: PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured...
Service Guide
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... USB device is locked. This may occur for both Supervisor and User password verification. 8709: Unknown BIOS error. A reset or power cycle is not retaining its data due to reboot the machine. Message Solution 8602: CMOS Settings CMOS settings are invalid. Indicates that the CMOS data has been changed by the BIOS. 14 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide This error can be resolved by using AMIBIOS Setup. 8700: KBC BAT Test Keyboard controller...
... USB device is locked. This may occur for both Supervisor and User password verification. 8709: Unknown BIOS error. A reset or power cycle is not retaining its data due to reboot the machine. Message Solution 8602: CMOS Settings CMOS settings are invalid. Indicates that the CMOS data has been changed by the BIOS. 14 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide This error can be resolved by using AMIBIOS Setup. 8700: KBC BAT Test Keyboard controller...
Service Guide
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... if USB KBC emulation option is connected to indicate that EHCI controller is EHCI controller disabled because of the blank, unreadable, or external monitor is set for creating MPS table. This message is displayed to POST error or POST message. the BIOS. 8900: Not enough This message is ported with error codes Refer to indicate that port 60h/64h Port 60h/64h emulation mode cannot be enabled for MPS data! If the problem...
... if USB KBC emulation option is connected to indicate that EHCI controller is EHCI controller disabled because of the blank, unreadable, or external monitor is set for creating MPS table. This message is displayed to POST error or POST message. the BIOS. 8900: Not enough This message is ported with error codes Refer to indicate that port 60h/64h Port 60h/64h emulation mode cannot be enabled for MPS data! If the problem...
Service Guide
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... beep. Make sure that the memory cards have the computer serviced. 16 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide If a power-on password is set properly, and the screen remains blank, have been installed correctly. Type the correct password and press Enter. 3. Only the cursor appears. Note: If you heard any key to the computer and the power cord is turned on. (Turn the power switch on the screen and the...
... beep. Make sure that the memory cards have the computer serviced. 16 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide If a power-on password is set properly, and the screen remains blank, have been installed correctly. Type the correct password and press Enter. 3. Only the cursor appears. Note: If you heard any key to the computer and the power cord is turned on. (Turn the power switch on the screen and the...
Service Guide
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... working on the HDD by pressing and holding the power switch for 4 seconds or more. 2. Solution: Your screen saver or power management may have used the partition software, examine the partition on the network. Do either the Rescue and Recovery workspace or the recovery discs to restore the system to exit the screen saver. If the computer still does not respond, remove and reinstall the AC adapter and the battery. Turn...
... working on the HDD by pressing and holding the power switch for 4 seconds or more. 2. Solution: Your screen saver or power management may have used the partition software, examine the partition on the network. Do either the Rescue and Recovery workspace or the recovery discs to restore the system to exit the screen saver. If the computer still does not respond, remove and reinstall the AC adapter and the battery. Turn...
Service Guide
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... your hard disk password, a Lenovo authorized servicer cannot reset your hard disk drive. Solution: v If you forget your password. Proof of purchase is required, and a fee will be charged for Power-on password, you forget your supervisor password, a Lenovo authorized servicer cannot reset your power-on self-test (POST) error messages. 3. Memory problems Problem: Your memory is installed and seated correctly in "Replacing memory" on page 37. 2. For the procedures to remove and reinstall a memory, refer to the instructions...
... your hard disk password, a Lenovo authorized servicer cannot reset your hard disk drive. Solution: v If you forget your password. Proof of purchase is required, and a fee will be charged for Power-on password, you forget your supervisor password, a Lenovo authorized servicer cannot reset your power-on self-test (POST) error messages. 3. Memory problems Problem: Your memory is installed and seated correctly in "Replacing memory" on page 37. 2. For the procedures to remove and reinstall a memory, refer to the instructions...
Service Guide
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... connected to the computer. Solution: For Windows Vista®: 1. In the Device Properties, make sure that the external keyboard or numeric keypad is on. If keys on the keyboard still do not work . Solution: Make sure that the Device Status is This device is working properly. Pointing device problems Problem: The scrolling or magnifying glass function does not work , have the computer serviced. Click Hardware and Sound, and then click Keyboard. 3. Click Start → Control Panel. 2. To disable...
... connected to the computer. Solution: For Windows Vista®: 1. In the Device Properties, make sure that the external keyboard or numeric keypad is on. If keys on the keyboard still do not work . Solution: Make sure that the Device Status is This device is working properly. Pointing device problems Problem: The scrolling or magnifying glass function does not work , have the computer serviced. Click Hardware and Sound, and then click Keyboard. 3. Click Start → Control Panel. 2. To disable...
Service Guide
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... Properties to open the Display Properties window, then click the Settings tab. 2. If not, click the Troubleshoot button. Check whether the screen resolution and color quality are using 32-bit color mode, change the color depth to start DVD playback. -orI get poor or no playback while running video playback, DVD playback, or game applications. Click the Adapter tab. 5. Make sure that the correct device driver name is...
... Properties to open the Display Properties window, then click the Settings tab. 2. If not, click the Troubleshoot button. Check whether the screen resolution and color quality are using 32-bit color mode, change the color depth to start DVD playback. -orI get poor or no playback while running video playback, DVD playback, or game applications. Click the Adapter tab. 5. Make sure that the correct device driver name is...
Service Guide
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... manufactured for your Lenovo hardware product. Lenovo or your reseller, if authorized by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the Safety and Warranty Guide included with your Customer Support Center location are not covered: v Replacement or use of operation, 46 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide The following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components...
... manufactured for your Lenovo hardware product. Lenovo or your reseller, if authorized by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the Safety and Warranty Guide included with your Customer Support Center location are not covered: v Replacement or use of operation, 46 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide The following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components...
Service Guide
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... unable to install. Optional-service CRUs can upgrade or replace. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL "http://www.lenovo.com/CRUs" provide instructions for replacing all self-service CRUs. If you can be CRUs. Appendix B. In some technical skill, as well as tools such as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may be removed and installed by...
... unable to install. Optional-service CRUs can upgrade or replace. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL "http://www.lenovo.com/CRUs" provide instructions for replacing all self-service CRUs. If you can be CRUs. Appendix B. In some technical skill, as well as tools such as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may be removed and installed by...
Service Guide
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... X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 56 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide v The Customer Support Center. Note: Use only computer parts provided by Lenovo. The following table provides a list of the Support Center for your machine type, see "Worldwide telephone list" on page 47. Service and Setup Troubleshooting Instructions Guide Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Hard disk drive Memory Optical drive Palm rest PCI Express Mini Card for wireless LAN/WiMAX PCI...
... X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 56 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide v The Customer Support Center. Note: Use only computer parts provided by Lenovo. The following table provides a list of the Support Center for your machine type, see "Worldwide telephone list" on page 47. Service and Setup Troubleshooting Instructions Guide Access Help AC adapter Power cord for AC adapter TrackPoint cap Battery Hard disk drive Memory Optical drive Palm rest PCI Express Mini Card for wireless LAN/WiMAX PCI...
Service Guide
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...problems 9 drives handling 4 E error messages troubleshooting 10 F factory contents restoring 29 features hardware 57 features and specifications 57 finding information 1 fingerprint reader caring for 5 © Copyright Lenovo 2008 fingerprint reader (continued) troubleshooting 26 frequently asked questions 7 H hard disk drive troubleshooting 26 upgrading 34 help and service 45 hibernation mode troubleshooting 20 I important instructions v important tips 3 K keyboard cleaning 6 troubleshooting 19 L Lenovo Care 2 Lenovo Care button 1, 2 M memory replacing 37 troubleshooting 18 modem connection...
...problems 9 drives handling 4 E error messages troubleshooting 10 F factory contents restoring 29 features hardware 57 features and specifications 57 finding information 1 fingerprint reader caring for 5 © Copyright Lenovo 2008 fingerprint reader (continued) troubleshooting 26 frequently asked questions 7 H hard disk drive troubleshooting 26 upgrading 34 help and service 45 hibernation mode troubleshooting 20 I important instructions v important tips 3 K keyboard cleaning 6 troubleshooting 19 L Lenovo Care 2 Lenovo Care button 1, 2 M memory replacing 37 troubleshooting 18 modem connection...
