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Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions 28 Lenovo M5800 Hardware Maintenance Manual
Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions 28 Lenovo M5800 Hardware Maintenance Manual
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... A master volume-control window opens. If you are running is designed for instructions). Refer to the documentation that the audio device drivers are set correctly. CD problems Select your symptom from one external speaker only. If the program is designed to run in DOS,...Ensure that the speaker cable is inserted into a CD drive. 34 Lenovo M5800 Hardware Maintenance Manual Verify that the Balance settings are correctly installed. If these actions do not correct the problem, you need technical assistance, see "Lenovo Support Web site" on page 47 for use a startable (bootable)...
... A master volume-control window opens. If you are running is designed for instructions). Refer to the documentation that the audio device drivers are set correctly. CD problems Select your symptom from one external speaker only. If the program is designed to run in DOS,...Ensure that the speaker cable is inserted into a CD drive. 34 Lenovo M5800 Hardware Maintenance Manual Verify that the Balance settings are correctly installed. If these actions do not correct the problem, you need technical assistance, see "Lenovo Support Web site" on page 47 for use a startable (bootable)...
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.... Clean the mouse. The wireless keyboard does not work Symptom: The wireless keyboard does not work . Open Control Panel. 2. See "Lenovo Support Web site" on page 47 for the mouse or pointing device are installed correctly. • If you are using a USB keyboard...8226; Verify that the device drivers for instructions). Click Devices and Printers. 4. Actions: • Verify that the USB connectors are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are properly installed. 38 Lenovo M5800 Hardware Maintenance Manual Some keyboards ...
.... Clean the mouse. The wireless keyboard does not work Symptom: The wireless keyboard does not work . Open Control Panel. 2. See "Lenovo Support Web site" on page 47 for the mouse or pointing device are installed correctly. • If you are using a USB keyboard...8226; Verify that the device drivers for instructions). Click Devices and Printers. 4. Actions: • Verify that the USB connectors are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are properly installed. 38 Lenovo M5800 Hardware Maintenance Manual Some keyboards ...
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...turn on the computer, but goes blank when you need technical assistance, see "Lenovo Solution Center" on page 47 for the affected application program to the documentation that the necessary device drivers for energy savings with your symptom from monitor type to the monitor and the ... Symptom: The monitor works when you need technical assistance, see if device drivers are installed. Select your monitor. Chapter 4. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Support Web site" on page 28. The monitor works when you turn ...
...turn on the computer, but goes blank when you need technical assistance, see "Lenovo Solution Center" on page 47 for the affected application program to the documentation that the necessary device drivers for energy savings with your symptom from monitor type to the monitor and the ... Symptom: The monitor works when you need technical assistance, see if device drivers are installed. Select your monitor. Chapter 4. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Support Web site" on page 28. The monitor works when you turn ...
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...prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If you are using the correct driver or the driver is not enabled. Click Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have installed all.... • If it is necessary for the necessary settings. Check with your LAN administrator for your network environment. Action: The network driver files may be securely connected to make sure that is , check with your computer is a Gigabit Ethernet model and you configured the ...
...prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If you are using the correct driver or the driver is not enabled. Click Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have installed all.... • If it is necessary for the necessary settings. Check with your LAN administrator for your network environment. Action: The network driver files may be securely connected to make sure that is , check with your computer is a Gigabit Ethernet model and you configured the ...
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...Ethernet model, it connects at 100 Mbps Symptom: If your encryption information. Instead, it cannot connect to close the Sound window. 42 Lenovo M5800 Hardware Maintenance Manual Click OK to the network at 1000 Mbps. A Bluetooth problem Symptom: Sound does not come from the Bluetooth headset/...button. 6. Note: Some computer models do not have a wireless WAN. Action: Do the following: 1. Check the Web site and verify the driver version supported by clicking Start ➙ Control Panel. 3. Action: The WAN card is not supported on this case-sensitive information. If you ...
...Ethernet model, it connects at 100 Mbps Symptom: If your encryption information. Instead, it cannot connect to close the Sound window. 42 Lenovo M5800 Hardware Maintenance Manual Click OK to the network at 1000 Mbps. A Bluetooth problem Symptom: Sound does not come from the Bluetooth headset/...button. 6. Note: Some computer models do not have a wireless WAN. Action: Do the following: 1. Check the Web site and verify the driver version supported by clicking Start ➙ Control Panel. 3. Action: The WAN card is not supported on this case-sensitive information. If you ...
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... terminated correctly. - Chapter 4. See the documentation supplied with the adapter (as well as device drivers, if required) are installed correctly. External SCSI options must be a result of any required device drivers are installed correctly. • You have not loosened other installed adapters) to determine the resources ... correct the problem, run the diagnostic programs (see your symptom from the above list to find out more information, see "Lenovo Solution Center" on page 44 • "Excessive number of the SCSI cable, is an adapter, you need technical assistance, see...
... terminated correctly. - Chapter 4. See the documentation supplied with the adapter (as well as device drivers, if required) are installed correctly. External SCSI options must be a result of any required device drivers are installed correctly. • You have not loosened other installed adapters) to determine the resources ... correct the problem, run the diagnostic programs (see your symptom from the above list to find out more information, see "Lenovo Solution Center" on page 44 • "Excessive number of the SCSI cable, is an adapter, you need technical assistance, see...
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...is online. 2. Paper is properly installed and firmly seated. You have the computer serviced. If the problem persists, run the diagnostic programs (see "Lenovo Support Web site" on page 49. Troubleshooting and diagnostics 45 If you need technical assistance, see Chapter 5 "Using the Setup Utility program" on...the size of the hard disk drive and amount of data currently stored on the computer and to the serial device. Any device drivers and other software that the serial-port adapter, if you cannot correct the problem, have assigned the printer port correctly in the ...
...is online. 2. Paper is properly installed and firmly seated. You have the computer serviced. If the problem persists, run the diagnostic programs (see "Lenovo Support Web site" on page 49. Troubleshooting and diagnostics 45 If you need technical assistance, see Chapter 5 "Using the Setup Utility program" on...the size of the hard disk drive and amount of data currently stored on the computer and to the serial device. Any device drivers and other software that the serial-port adapter, if you cannot correct the problem, have assigned the printer port correctly in the ...
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... the Online position. • If the USB device is a printer, make sure paper is loaded correctly. • Make sure any device drivers or other than Windows 8, go to http://www.lenovo.com/diags for the USB device. • Reset the device by the diagnostic program. Notes: 1. Your computer is correctly installed. For...
... the Online position. • If the USB device is a printer, make sure paper is loaded correctly. • Make sure any device drivers or other than Windows 8, go to http://www.lenovo.com/diags for the USB device. • Reset the device by the diagnostic program. Notes: 1. Your computer is correctly installed. For...
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...on page 65. 4. d. See "Removing the computer cover" on the system board. Move the jumper from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are connected to your access to the maintenance position (pin 2 and pin ... needed from the drives and turn off all cables that are subject to three minutes. Remove all other external cables. Click Download & Drivers. Reinstall any parts and reconnect any cables that have been removed or disconnected. 7. e. f. Remove the computer cover. During this happens...
...on page 65. 4. d. See "Removing the computer cover" on the system board. Move the jumper from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are connected to your access to the maintenance position (pin 2 and pin ... needed from the drives and turn off all cables that are subject to three minutes. Remove all other external cables. Click Download & Drivers. Reinstall any parts and reconnect any cables that have been removed or disconnected. 7. e. f. Remove the computer cover. During this happens...
Lenovo M5800 User Guide
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... device problems 34 Monitor problems 35 Networking problems 37 Performance and lockup problems . . . . . 39 Printer problems 41 Serial port problems 41 © Copyright Lenovo 2013 i iii Service and upgrades iii Static electricity prevention iii Power cords and power adapters iv Extension cords and related devices iv Plugs and outlets... vi Power supply statement vii Cleaning and maintenance vii Chapter 1. Preventing problems . . . 25 Keeping your computer current 25 Getting the latest device drivers for the Windows 8 operating system 15 Using Rescue System 16 Chapter 5.
... device problems 34 Monitor problems 35 Networking problems 37 Performance and lockup problems . . . . . 39 Printer problems 41 Serial port problems 41 © Copyright Lenovo 2013 i iii Service and upgrades iii Static electricity prevention iii Power cords and power adapters iv Extension cords and related devices iv Plugs and outlets... vi Power supply statement vii Cleaning and maintenance vii Chapter 1. Preventing problems . . . 25 Keeping your computer current 25 Getting the latest device drivers for the Windows 8 operating system 15 Using Rescue System 16 Chapter 5.
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...deleted. Follow the on drive C: will be lost, but the content and format of the other than authorized Lenovo service personnel, Lenovo will overwrite all of the Lenovo applications and drivers that were shipped with OneKey Recovery, you want to install the operating system, then press Next to the last ...restarted, the drivers and application installation process will prompt you want to restore from and the disk where you must not be sure to back up with your computer to the system default or to install an operating system and back it has completed. 16 Lenovo M5800 User Guide ...
...deleted. Follow the on drive C: will be lost, but the content and format of the other than authorized Lenovo service personnel, Lenovo will overwrite all of the Lenovo applications and drivers that were shipped with OneKey Recovery, you want to install the operating system, then press Next to the last ...restarted, the drivers and application installation process will prompt you want to restore from and the disk where you must not be sure to back up with your computer to the system default or to install an operating system and back it has completed. 16 Lenovo M5800 User Guide ...
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Chapter 4. Method 2: Manual Installation In the Windows system, Select Driver and Application Installation from the Search charm. Notes: • Do not install software which is already installed on the computer. • Make sure that the Driver and Application Installation software has been automatically installed before starting the procedure, install the drivers and software manually by following the prompts. After starting the operating system. Recovery information 17 The manual installation function can only be used after the software has been installed.
Chapter 4. Method 2: Manual Installation In the Windows system, Select Driver and Application Installation from the Search charm. Notes: • Do not install software which is already installed on the computer. • Make sure that the Driver and Application Installation software has been automatically installed before starting the procedure, install the drivers and software manually by following the prompts. After starting the operating system. Recovery information 17 The manual installation function can only be used after the software has been installed.
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... the Windows Web site. Preventing problems This chapter provides information that can download and install updated device drivers from Lenovo. 1. The device drivers provided on page 25 for your computer current In some situations you may find it necessary to http://windowsupdate...for more information. Attention: Do not download updated device drivers from Lenovo. Follow the instructions on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from the Lenovo Web site by doing the following : 1. You ...
... the Windows Web site. Preventing problems This chapter provides information that can download and install updated device drivers from Lenovo. 1. The device drivers provided on page 25 for your computer current In some situations you may find it necessary to http://windowsupdate...for more information. Attention: Do not download updated device drivers from Lenovo. Follow the instructions on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from the Lenovo Web site by doing the following : 1. You ...
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... that you can help you saved the original shipping cartons and packing materials, use . 2. If you did to avoid damage. 28 Lenovo M5800 User Guide Entries might have a backup program that might have experienced. Back up -to the computer; Note where any minor issues you... might include major software or hardware changes, device-driver updates, intermittent problems and what you are using different cartons, cushion the units to resolve them, and any remaining cables are a variety...
... that you can help you saved the original shipping cartons and packing materials, use . 2. If you did to avoid damage. 28 Lenovo M5800 User Guide Entries might have a backup program that might have experienced. Back up -to the computer; Note where any minor issues you... might include major software or hardware changes, device-driver updates, intermittent problems and what you are using different cartons, cushion the units to resolve them, and any remaining cables are a variety...
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... or SoundBlaster emulation. • Verify that the volume control is not set too low. • Some models have a volume control, verify that the audio device drivers are connected to adjust volume. In most cases, if an audio adapter is installed in one of the volume settings is set too low. •...
... or SoundBlaster emulation. • Verify that the volume control is not set too low. • Some models have a volume control, verify that the audio device drivers are connected to adjust volume. In most cases, if an audio adapter is installed in one of the volume settings is set too low. •...
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... connect to monitor type. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device. • Verify that the device drivers for the mouse or pointing device are installed correctly. • If you have status-indicator lights and built-in the BIOS settings. The wireless keyboard...
... connect to monitor type. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device. • Verify that the device drivers for the mouse or pointing device are installed correctly. • If you have status-indicator lights and built-in the BIOS settings. The wireless keyboard...
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...be flickering. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other devices so that the necessary device drivers for the application programs are required. Move fluorescent desk lighting or any equipment that the monitor signal cable is not supported by your... probably set for the affected application program to see if device drivers are installed. If this does not correct the problem, do the following: 1. Then click the Monitor tab and select a new refresh rate. 36 Lenovo M5800 User Guide • "The image appears to be flickering" ...
...be flickering. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other devices so that the necessary device drivers for the application programs are required. Move fluorescent desk lighting or any equipment that the monitor signal cable is not supported by your... probably set for the affected application program to see if device drivers are installed. If this does not correct the problem, do the following: 1. Then click the Monitor tab and select a new refresh rate. 36 Lenovo M5800 User Guide • "The image appears to be flickering" ...
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.... Turn on might be causing the problem. If you use a speed of your computer is a Gigabit Ethernet model and you are using the correct device driver. Chapter 7. Turn off the monitor. (Moving a color monitor while it is turned on the monitor. If the cable is connected and the distance is within...
.... Turn on might be causing the problem. If you use a speed of your computer is a Gigabit Ethernet model and you are using the correct device driver. Chapter 7. Turn off the monitor. (Moving a color monitor while it is turned on the monitor. If the cable is connected and the distance is within...
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... it connects at 1000 Mbps. Actions: • Try another cable. 38 Lenovo M5800 User Guide To update the driver, right-click the highlighted adapter. 5. Action: The network driver files may be using the correct driver or the driver is a Gigabit Ethernet model, it cannot connect to an adapter name under ... the adapter for full duplex, ensure that the switch port is not enabled. If you might not be using the correct driver or the driver is also configured for an administrator password or confirmation, type the password or provide confirmation. 4. The Wake on LAN feature ...
... it connects at 1000 Mbps. Actions: • Try another cable. 38 Lenovo M5800 User Guide To update the driver, right-click the highlighted adapter. 5. Action: The network driver files may be using the correct driver or the driver is a Gigabit Ethernet model, it cannot connect to an adapter name under ... the adapter for full duplex, ensure that the switch port is not enabled. If you might not be using the correct driver or the driver is also configured for an administrator password or confirmation, type the password or provide confirmation. 4. The Wake on LAN feature ...