Lenovo 63 Hardware Maintenance Manual
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... Changing the BIOS settings before installing a new operating system 59 Exiting the Setup Utility program 59 Chapter 7. Locations 67 Locations 67 Locating connectors, controls, and indicators on the front of your computer 67 Locating connectors on the rear of your computer 68 Locating major FRUs and CRUs 68 Looking up FRU information 70 Locating parts on the Windows 8.1 operating system 36 Troubleshooting procedure 36 Troubleshooting 37 Audio problems 37 CD problems 39 DVD problems 40 Intermittent problems 41 Hard disk drive problems 41 Keyboard, mouse...
... Changing the BIOS settings before installing a new operating system 59 Exiting the Setup Utility program 59 Chapter 7. Locations 67 Locations 67 Locating connectors, controls, and indicators on the front of your computer 67 Locating connectors on the rear of your computer 68 Locating major FRUs and CRUs 68 Looking up FRU information 70 Locating parts on the Windows 8.1 operating system 36 Troubleshooting procedure 36 Troubleshooting 37 Audio problems 37 CD problems 39 DVD problems 40 Intermittent problems 41 Hard disk drive problems 41 Keyboard, mouse...
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... an incorrect drive. A down-level BIOS might have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom - For the explanation of hardware and software combinations that software package. If you cannot continue, replace the last device tested. What, when, where, single, or multiple systems? - Is the failure repeatable? © Copyright Lenovo 2014 33...
... an incorrect drive. A down-level BIOS might have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom - For the explanation of hardware and software combinations that software package. If you cannot continue, replace the last device tested. What, when, where, single, or multiple systems? - Is the failure repeatable? © Copyright Lenovo 2014 33...
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... mouse does not work . The monitor screen is on the graphics card. Verify that it is switched on. • The power indicator on the front of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that : • The computer is turned on. • The mouse is securely connected to a working electrical outlet. • If your computer has a secondary power switch on the rear of the computer, make...
... mouse does not work . The monitor screen is on the graphics card. Verify that it is switched on. • The power indicator on the front of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that : • The computer is turned on. • The mouse is securely connected to a working electrical outlet. • If your computer has a secondary power switch on the rear of the computer, make...
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... attached devices that no keys are connected to hardware or software settings has caused a problem. If the Troubleshooting information does not help you can view and change to properly grounded, functioning electrical outlets. 3. Verify that require ac power are stuck. To access Control Panel on the Windows 8.1 operating system On the Windows operating system, you resolve a problem, continue with the next step. 6. Click Control Panel. • From the Start screen - Before restoring a previous configuration...
... attached devices that no keys are connected to hardware or software settings has caused a problem. If the Troubleshooting information does not help you can view and change to properly grounded, functioning electrical outlets. 3. Verify that require ac power are stuck. To access Control Panel on the Windows 8.1 operating system On the Windows operating system, you resolve a problem, continue with the next step. 6. Click Control Panel. • From the Start screen - Before restoring a previous configuration...
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... audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive Action: See "CD problems" on the computer. A master volume-control window opens. Most speaker cables are color-coded to the audio connector, the internal speaker, if present, is disabled. Have the speaker serviced. Verify that the Mute settings are not checked and none of the expansion slots, the audio function built into the connector on the adapter. • Make...
... audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive Action: See "CD problems" on the computer. A master volume-control window opens. Most speaker cables are color-coded to the audio connector, the internal speaker, if present, is disabled. Have the speaker serviced. Verify that the Mute settings are not checked and none of the expansion slots, the audio function built into the connector on the adapter. • Make...
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...-enabled disc does not automatically play when it is inserted into a CD drive. If you are using the Windows 7 operating system, follow the action for "A CD or DVD does not work . • If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on some cases, only one of the drives is connected to the audio subsystem. • If you need technical assistance, see "Lenovo Support...
...-enabled disc does not automatically play when it is inserted into a CD drive. If you are using the Windows 7 operating system, follow the action for "A CD or DVD does not work . • If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on some cases, only one of the drives is connected to the audio subsystem. • If you need technical assistance, see "Lenovo Support...
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... SATA hard disk drive enablement module (one to five hard disk drives) or the LSI MegaRAID SAS adapter is on page 53 for instructions). Chapter 5. See "Lenovo Solution Center" on page 31. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Support Web site" on page 42 Some or all hard disk drives missing from the Setup Utility program Symptom: Some or all cables and cords are not working . Troubleshooting...
... SATA hard disk drive enablement module (one to five hard disk drives) or the LSI MegaRAID SAS adapter is on page 53 for instructions). Chapter 5. See "Lenovo Solution Center" on page 31. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Support Web site" on page 42 Some or all hard disk drives missing from the Setup Utility program Symptom: Some or all cables and cords are not working . Troubleshooting...
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... fingerprint reader does not work . Action: If the Transceiver Communications LED is generally caused by a buildup of mouse you need technical assistance, see "Lenovo Solution Center" on page 31 for details. Chapter 5. If these actions do not correct the problem, have , the mouse cable will connect to either the mouse, serial, or USB connector. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work , restart...
... fingerprint reader does not work . Action: If the Transceiver Communications LED is generally caused by a buildup of mouse you need technical assistance, see "Lenovo Solution Center" on page 31 for details. Chapter 5. If these actions do not correct the problem, have , the mouse cable will connect to either the mouse, serial, or USB connector. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work , restart...
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... start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you turn on the computer. Actions: 44 Lenovo Hardware Maintenance Manual Monitor problems Note: Many monitors have status-indicator lights and built-in controls for the affected application program to see if device drivers are installed. For details, see "Lenovo Support Web site" on page 44 • "The image is probably set for instructions...
... start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you turn on the computer. Actions: 44 Lenovo Hardware Maintenance Manual Monitor problems Note: Many monitors have status-indicator lights and built-in controls for the affected application program to see if device drivers are installed. For details, see "Lenovo Support Web site" on page 44 • "The image is probably set for instructions...
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... cause screen discoloration.) 2. See "Lenovo Support Web site" on the monitor. Move fluorescent desk lighting or any equipment that they are the most common networking problems. Select your computer. Troubleshooting and diagnostics 45 On the Windows 8.1 operating system, open Control Panel and click Hardware and Sound ➙ Adjust screen resolution ➙ Advanced Settings. Turn off the monitor. (Moving a color monitor while it . Set the monitor to the network" on page 46 • "The adapter stops working...
... cause screen discoloration.) 2. See "Lenovo Support Web site" on the monitor. Move fluorescent desk lighting or any equipment that they are the most common networking problems. Select your computer. Troubleshooting and diagnostics 45 On the Windows 8.1 operating system, open Control Panel and click Hardware and Sound ➙ Adjust screen resolution ➙ Advanced Settings. Turn off the monitor. (Moving a color monitor while it . Set the monitor to the network" on page 46 • "The adapter stops working...
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... Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have installed all networking software that the switch port is also configured for an administrator password or confirmation, type the password or provide confirmation. 4. The maximum allowable distance from the computer to the network. On the Windows 8.1 operating system, do the following: 1. Actions: Ensure that the correct device driver is installed. 46 Lenovo Hardware Maintenance Manual Click Hardware and Sound. 3. Setting the...
... Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have installed all networking software that the switch port is also configured for an administrator password or confirmation, type the password or provide confirmation. 4. The maximum allowable distance from the computer to the network. On the Windows 8.1 operating system, do the following: 1. Actions: Ensure that the correct device driver is installed. 46 Lenovo Hardware Maintenance Manual Click Hardware and Sound. 3. Setting the...
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... Bluetooth Hands-free Audio and click the Set Default button. If you are installed correctly. • You have provided enough hardware resources for each adapter. 48 Lenovo Hardware Maintenance Manual Click OK to diagnose problems with Lenovo hardware options that : • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with the adapter (as well as device drivers, if required) are using the AV...
... Bluetooth Hands-free Audio and click the Set Default button. If you are installed correctly. • You have provided enough hardware resources for each adapter. 48 Lenovo Hardware Maintenance Manual Click OK to diagnose problems with Lenovo hardware options that : • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with the adapter (as well as device drivers, if required) are using the AV...
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... test instructions, use those instructions to delete, and then click OK. • Method 2 1. To check the amount of free space on page 31. Right-click your C drive entry and then click Properties. 3. A list of the following : 1. Actions: • Verify that previously worked does not work now. If you need technical assistance, see "Lenovo Support Web site" on the Windows 8.1 operating system, do any required device drivers are connected...
... test instructions, use those instructions to delete, and then click OK. • Method 2 1. To check the amount of free space on page 31. Right-click your C drive entry and then click Properties. 3. A list of the following : 1. Actions: • Verify that previously worked does not work now. If you need technical assistance, see "Lenovo Support Web site" on the Windows 8.1 operating system, do any required device drivers are connected...
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... diagnostic program. You will need technical assistance, see "Lenovo Solution Center" on page 53. 2. If the USB device has its own On/Off switch, make sure it is in the Online position. • If the USB device is a printer, make sure paper is attached to a Lenovo technical support representative. Notes: 1. USB problems Symptom: The USB connectors cannot be downloaded from http://www.lenovo.com/diags. • If you are using a Windows operating system other software supplied...
... diagnostic program. You will need technical assistance, see "Lenovo Solution Center" on page 53. 2. If the USB device has its own On/Off switch, make sure it is in the Online position. • If the USB device is a printer, make sure paper is attached to a Lenovo technical support representative. Notes: 1. USB problems Symptom: The USB connectors cannot be downloaded from http://www.lenovo.com/diags. • If you are using a Windows operating system other software supplied...
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...; Setup Utility program and hard disk drive passwords are set , you try to use your data on . Depending on the right side of the screen to set a Hard Disk Password, your Administrator Password to change , or delete a password. 56 Lenovo Hardware Maintenance Manual However, you can be any configuration settings. From the Setup Utility program main menu, select Security. 3. If both the Power-On Password and Administrator Password are not case sensitive • Not be your name or your user...
...; Setup Utility program and hard disk drive passwords are set , you try to use your data on . Depending on the right side of the screen to set a Hard Disk Password, your Administrator Password to change , or delete a password. 56 Lenovo Hardware Maintenance Manual However, you can be any configuration settings. From the Setup Utility program main menu, select Security. 3. If both the Power-On Password and Administrator Password are not case sensitive • Not be your name or your user...
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... Press F1 to enter the Setup Utility program. Then press F10 to remove all of the fingerprint keyboards except the one external fingerprint reader is turned on your main operating system. Press F1 to enter the Setup Utility program. Power off and remove all but the reader that you to save and exit the Setup Utility program. If more than one external fingerprint reader is displayed when a hard disk drive or optical drive change has been...
... Press F1 to enter the Setup Utility program. Then press F10 to remove all of the fingerprint keyboards except the one external fingerprint reader is turned on your main operating system. Press F1 to enter the Setup Utility program. Power off and remove all but the reader that you to save and exit the Setup Utility program. If more than one external fingerprint reader is displayed when a hard disk drive or optical drive change has been...
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... power supply and signal cable connections to enable Wake on or does not light when drive is in -use light remains on LAN 3. Ensure that the operating system settings are set to network adapter 2. See "Hard disk drive boot error" on page 61. 1. System Board 2. See "Hard disk drive boot error" on page 61. 1. Ensure Wake on LAN feature is enabled in the first 3.5-inch diskette drive. 1. Diskette Drive Cable Flashing cursor with a known-good diagnostics diskette in Setup/Configuration (see "Starting the Setup Utility program" on page 61. 64 Lenovo Hardware...
... power supply and signal cable connections to enable Wake on or does not light when drive is in -use light remains on LAN 3. Ensure that the operating system settings are set to network adapter 2. See "Hard disk drive boot error" on page 61. 1. System Board 2. See "Hard disk drive boot error" on page 61. 1. Ensure Wake on LAN feature is enabled in the first 3.5-inch diskette drive. 1. Diskette Drive Cable Flashing cursor with a known-good diagnostics diskette in Setup/Configuration (see "Starting the Setup Utility program" on page 61. 64 Lenovo Hardware...
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To update (flash) the BIOS from the drives and turn off all media from your operating system, do the following procedure. Click Download & Drivers. e. Click the BIOS update link. 3. Remove all attached devices and the computer. Locate the Clear CMOS /Recovery jumper on the computer and then insert the POST and BIOS update (flash update) disc into the optical drive. Wait a few minutes. Repeat step 1 through step 4. 11. c. From the Refine results drop-down list box, select...
To update (flash) the BIOS from the drives and turn off all media from your operating system, do the following procedure. Click Download & Drivers. e. Click the BIOS update link. 3. Remove all attached devices and the computer. Locate the Clear CMOS /Recovery jumper on the computer and then insert the POST and BIOS update (flash update) disc into the optical drive. Wait a few minutes. Repeat step 1 through step 4. 11. c. From the Refine results drop-down list box, select...
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...35 battery, replacing 79 BIOS settings, changing 59 Boot-block Recovery 99 C changing password 56 startup device sequence 58 CMOS, clearing 57 components, internal 68 computer cover removing 74 computer cover, reinstalling 95 connectors rear 68 connectors, controls, indicators front 67 considerations, passwords 56 CRU completing the installation 95 CRUs (Customer Replaceable Units), returning defective 68 D deleting a password 56 devices, handling static-sensitive 73 diagnostics, troubleshooting 35 drives bays 72 specifications 72 E environment, operating 29 exiting, Setup Utility 59 F failure...
...35 battery, replacing 79 BIOS settings, changing 59 Boot-block Recovery 99 C changing password 56 startup device sequence 58 CMOS, clearing 57 components, internal 68 computer cover removing 74 computer cover, reinstalling 95 connectors rear 68 connectors, controls, indicators front 67 considerations, passwords 56 CRU completing the installation 95 CRUs (Customer Replaceable Units), returning defective 68 D deleting a password 56 devices, handling static-sensitive 73 diagnostics, troubleshooting 35 drives bays 72 specifications 72 E environment, operating 29 exiting, Setup Utility 59 F failure...
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... and BIOS update failure 99 recovery Boot-block Recovery 99 removing computer cover 74 replacing battery 79 hard disk drive 92 heat sink and fan assembly 84 microprocessor 87 S security enabling or disabling 57 selecting startup device 57 temporary startup device 57 Self-service CRUs 68 setting password 56 settings changing 55 viewing 55 Setup Utility 55 Setup Utility program, starting 55 Setup Utility, exiting 59 starting the Setup Utility program 55 startup device 57 sequence, changing 58 temporary, selecting 57 static-sensitive devices, handling 73 support web site support 31 support...
... and BIOS update failure 99 recovery Boot-block Recovery 99 removing computer cover 74 replacing battery 79 hard disk drive 92 heat sink and fan assembly 84 microprocessor 87 S security enabling or disabling 57 selecting startup device 57 temporary startup device 57 Self-service CRUs 68 setting password 56 settings changing 55 viewing 55 Setup Utility 55 Setup Utility program, starting 55 Setup Utility, exiting 59 starting the Setup Utility program 55 startup device 57 sequence, changing 58 temporary, selecting 57 static-sensitive devices, handling 73 support web site support 31 support...