Hardware Maintenance Manual
Page 7
... preinstalled software 25 Recovering or installing device drivers . . . . 25 Recovering the operating system 26 Performing a partial or full recovery . . . . 26 Using the Recovery Repair diskette . . . . . 26 Using ConfigSafe and the Save Our System (SOS) feature 27 Erasing a lost or forgotten password (clearing CMOS 28 Recovering from a POST/BIOS update failure . . . 29 © Copyright IBM Corp. 2001 Replacing the battery 29 Configuration 31 Using the IBM Setup Utility program. . . . . . 31 Starting the IBM Setup Utility program . . . . 31 IBM Setup Utility main menu choices...
... preinstalled software 25 Recovering or installing device drivers . . . . 25 Recovering the operating system 26 Performing a partial or full recovery . . . . 26 Using the Recovery Repair diskette . . . . . 26 Using ConfigSafe and the Save Our System (SOS) feature 27 Erasing a lost or forgotten password (clearing CMOS 28 Recovering from a POST/BIOS update failure . . . 29 © Copyright IBM Corp. 2001 Replacing the battery 29 Configuration 31 Using the IBM Setup Utility program. . . . . . 31 Starting the IBM Setup Utility program . . . . 31 IBM Setup Utility main menu choices...
Hardware Maintenance Manual
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... Fan 95 Handle cap 96 Hard drive cage 97 PCI extender board 97 Power/LED switch 98 Power supply 99 Processor / fan sink 100 Speaker 101 System board 102 Top/side cover 104 Symptom-to-FRU index 105 Beep symptoms 105 No beep symptoms 108 Diagnostic error codes 109 Error symptoms 112 POST error codes 114 ServeRAID 119 Undetermined problems 119 Parts listing Intellistation E Pro . . . 121 System, Type 6204 121 Recovery CDs, Type 6204 124 System, Type 6214 125 Recovery CDs, Type 6214 127 Keyboards 128 Related service...
... Fan 95 Handle cap 96 Hard drive cage 97 PCI extender board 97 Power/LED switch 98 Power supply 99 Processor / fan sink 100 Speaker 101 System board 102 Top/side cover 104 Symptom-to-FRU index 105 Beep symptoms 105 No beep symptoms 108 Diagnostic error codes 109 Error symptoms 112 POST error codes 114 ServeRAID 119 Undetermined problems 119 Parts listing Intellistation E Pro . . . 121 System, Type 6204 121 Recovery CDs, Type 6204 124 System, Type 6214 125 Recovery CDs, Type 6214 127 Keyboards 128 Related service...
Hardware Maintenance Manual
Page 12
... v Type: PC133 DIMMs v Slots: two dual inline Internal drives: v Hard disk drive: IDE or SCSI v One of the following table provides a summary of the features and specifications of the desktop model. Maximum: 137 V ac v Input voltage high range: - Line out - Computer on model: v Intel® Pentium® 4 with 256 KB Level-2 cache v Intel Pentium 4 with RJ-45 Ethernet port v Two serial ports v One parallel port v Two USB ports v Keyboard port v Mouse port v Audio ports - Microprocessor...
... v Type: PC133 DIMMs v Slots: two dual inline Internal drives: v Hard disk drive: IDE or SCSI v One of the following table provides a summary of the features and specifications of the desktop model. Maximum: 137 V ac v Input voltage high range: - Line out - Computer on model: v Intel® Pentium® 4 with 256 KB Level-2 cache v Intel Pentium 4 with RJ-45 Ethernet port v Two serial ports v One parallel port v Two USB ports v Keyboard port v Mouse port v Audio ports - Microprocessor...
Hardware Maintenance Manual
Page 14
... power failure - Power-on LAN®, Remote Administration, and System Migration Assistant. v Integrated network environment support The computer comes with serial presence detect (SPD) v Availability features - Boot block recovery - Auto-restart initial program load (IPL) power supply - Workstation features The IntelliStation E Pro takes advantage of advancements in , menu-driven configuration and setup programs 6 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 Advanced configuration and power interface (ACPI) - Synchronous dynamic random access memory...
... power failure - Power-on LAN®, Remote Administration, and System Migration Assistant. v Integrated network environment support The computer comes with serial presence detect (SPD) v Availability features - Boot block recovery - Auto-restart initial program load (IPL) power supply - Workstation features The IntelliStation E Pro takes advantage of advancements in , menu-driven configuration and setup programs 6 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 Advanced configuration and power interface (ACPI) - Synchronous dynamic random access memory...
Hardware Maintenance Manual
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... SCSI adapter installed and you receive a SCSI error message when running the diagnostic programs. The error code format is as follows: fff-ttt-iii-date-cc-text message 12 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 The following table for all external SCSI devices are stored on . Troubleshooting and servicing of the following might appear in the detailed test log and summary log, when running the SCSISelect Utility program...
... SCSI adapter installed and you receive a SCSI error message when running the diagnostic programs. The error code format is as follows: fff-ttt-iii-date-cc-text message 12 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 The following table for all external SCSI devices are stored on . Troubleshooting and servicing of the following might appear in the detailed test log and summary log, when running the SCSISelect Utility program...
Hardware Maintenance Manual
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... latest levels of BIOS code and diagnostics installed. Run the appropriate diagnostics program and when the Diagnostic Programs screen appears, select Utility. 5. If a user password is cleared. On the Windows desktop, click Start"PC-Doctor. 2. Shut down your computer. 2. Type the password, and press Enter. 4. Important: If diagnostic error messages are displayed that appears; Help is turned on your hard disk. Select Create a diagnostic diskette. Turn off the power to the computer, the test log is set, the system...
... latest levels of BIOS code and diagnostics installed. Run the appropriate diagnostics program and when the Diagnostic Programs screen appears, select Utility. 5. If a user password is cleared. On the Windows desktop, click Start"PC-Doctor. 2. Shut down your computer. 2. Type the password, and press Enter. 4. Important: If diagnostic error messages are displayed that appears; Help is turned on your hard disk. Select Create a diagnostic diskette. Turn off the power to the computer, the test log is set, the system...
Hardware Maintenance Manual
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... hub has an X port. v Check the LAN activity light on the LEDs. v Check for operating system-specific causes for PCI devices, some devices do not run close to noise-inducing sources like fluorescent lights. v Make sure that have loaded the network device drivers. The way you test the Ethernet controller depends on your computer. v Run the network diagnostic program. If necessary, remove any LED parameter settings when you must use Category 5 cabling. Ethernet controller troubleshooting chart You can be...
... hub has an X port. v Check the LAN activity light on the LEDs. v Check for operating system-specific causes for PCI devices, some devices do not run close to noise-inducing sources like fluorescent lights. v Make sure that have loaded the network device drivers. The way you test the Ethernet controller depends on your computer. v Run the network diagnostic program. If necessary, remove any LED parameter settings when you must use Category 5 cabling. Ethernet controller troubleshooting chart You can be...
Hardware Maintenance Manual
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... the Ethernet adapter is enabled, run the diagnostic programs. Explanation: An attempt was not entered in an AFT group. Explanation: An unknown error has occurred when trying to the Ethernet adapter or the other device. If the problem persists, contact the network administrator. 18 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 The Ethernet controller stopped working when another device in this publication. v Reinstall the device drivers. Action: Check the AFT slot numbers for primary adapter in internal...
... the Ethernet adapter is enabled, run the diagnostic programs. Explanation: An attempt was not entered in an AFT group. Explanation: An unknown error has occurred when trying to the Ethernet adapter or the other device. If the problem persists, contact the network administrator. 18 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 The Ethernet controller stopped working when another device in this publication. v Reinstall the device drivers. Action: Check the AFT slot numbers for primary adapter in internal...
Hardware Maintenance Manual
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... problem persists, run diagnostics to unload the AFT.NLM module before unloading the adapter driver. The driver may need to be a multicast address. Explanation: Could not allocate enough memory for assistance. Click Start"Control Panel"Network Connections"Local Area Connection. 2. Click Properties"Advanced. 4. Action: Unload the adapter driver before unloading AFT.NLM. From the Windows 2000 desktop, click Start"Control Panel"Networks"Adapters. 2. Click Properties"Advanced. 4. If the problem persists, contact the network administrator. NDIS (Windows...
... problem persists, run diagnostics to unload the AFT.NLM module before unloading the adapter driver. The driver may need to be a multicast address. Explanation: Could not allocate enough memory for assistance. Click Start"Control Panel"Network Connections"Local Area Connection. 2. Click Properties"Advanced. 4. Action: Unload the adapter driver before unloading AFT.NLM. From the Windows 2000 desktop, click Start"Control Panel"Networks"Adapters. 2. Click Properties"Advanced. 4. If the problem persists, contact the network administrator. NDIS (Windows...
Hardware Maintenance Manual
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... administrator. The Product Recovery Program is provided on your operating system must be installed on the software media that a network cable has been plugged into the Ethernet connector. On some IBM computers, device drivers are on the adapter. Notes: 1. Before you start recovering or installing device drivers, make sure that the adapter EEPROM checksum is part of the adapter PCI configuration registers. The latest device drivers are located on the World Wide Web. Intel Boot Agent messages (continued...
... administrator. The Product Recovery Program is provided on your operating system must be installed on the software media that a network cable has been plugged into the Ethernet connector. On some IBM computers, device drivers are on the adapter. Notes: 1. Before you start recovering or installing device drivers, make sure that the adapter EEPROM checksum is part of the adapter PCI configuration registers. The latest device drivers are located on the World Wide Web. Intel Boot Agent messages (continued...
Hardware Maintenance Manual
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... displayed, See "Using the Recovery Repair diskette". 5. A full recovery will not turn it . 4. If possible, shut down the power button for the prompt: To start with Product Recovery CD 1. Quickly press F11. Restart the computer. Performing a partial or full recovery Attention: The Product Recovery program will restore your operating system from the CD-ROM or DVD-ROM drive. 8. A partial recovery will erase all files on the screen. 26 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
... displayed, See "Using the Recovery Repair diskette". 5. A full recovery will not turn it . 4. If possible, shut down the power button for the prompt: To start with Product Recovery CD 1. Quickly press F11. Restart the computer. Performing a partial or full recovery Attention: The Product Recovery program will restore your operating system from the CD-ROM or DVD-ROM drive. 8. A partial recovery will erase all files on the screen. 26 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
Hardware Maintenance Manual
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... computer cover. Unplug all attached devices. 2. Recovering from the diskette drive, and turn on the computer to the jumper. Replace the clear CMOS recovery jumper to electrical outlets. 6. Remove the diskette from a POST/BIOS update failure If power to erase the existing password or create a new password. 11. Reconnect the power cords for the location of jumper pins. 5. See "CMOS recovery jumper" on page 131. Remove any adapters that impede access to the adjacent pair of the CMOS recovery jumper. 4. Replace any adapters...
... computer cover. Unplug all attached devices. 2. Recovering from the diskette drive, and turn on the computer to the jumper. Replace the clear CMOS recovery jumper to electrical outlets. 6. Remove the diskette from a POST/BIOS update failure If power to erase the existing password or create a new password. 11. Reconnect the power cords for the location of jumper pins. 5. See "CMOS recovery jumper" on page 131. Remove any adapters that impede access to the adjacent pair of the CMOS recovery jumper. 4. Replace any adapters...
Hardware Maintenance Manual
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... handling and installation instructions supplied with the replacement battery. 2. then remove the computer cover. 3. b. Press the battery down into the socket until it into place. Start the Configuration/Setup Utility program and set configuration parameters. v Set passwords if necessary. Turn off the computer and all external cables and power cords; Use one fingernail to press the top of the battery clip away from the socket. 4. b. Make sure the battery clip holds the battery securely. 5. Turn on...
... handling and installation instructions supplied with the replacement battery. 2. then remove the computer cover. 3. b. Press the battery down into the socket until it into place. Start the Configuration/Setup Utility program and set configuration parameters. v Set passwords if necessary. Turn off the computer and all external cables and power cords; Use one fingernail to press the top of the battery clip away from the socket. 4. b. Make sure the battery clip holds the battery securely. 5. Turn on...
Hardware Maintenance Manual
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... the IBM Setup Utility program starts. Using the items of the IBM Setup Utility program screen. Select the item to display. 32 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 IBM Setup Utility main menu choices The IBM Setup Utility main menu appears at the top of this information. Follow the instructions that is installed, the machine type and model number, the computer serial number, and the revision level or issue date of the screen. Main This choice is set both user and administrator passwords, you...
... the IBM Setup Utility program starts. Using the items of the IBM Setup Utility program screen. Select the item to display. 32 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 IBM Setup Utility main menu choices The IBM Setup Utility main menu appears at the top of this information. Follow the instructions that is installed, the machine type and model number, the computer serial number, and the revision level or issue date of the screen. Main This choice is set both user and administrator passwords, you...
Hardware Maintenance Manual
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... the desktop model . . . 42 System board 43 System board internal cable connectors . . . 44 System board external connectors . . . . . 44 CMOS recovery jumper 45 Installing options in a desktop model. . . . . 45 Removing the cover 45 Removing the frame support bracket . . . . 46 Working with adapters 46 Adapter considerations 47 Adapter installation 48 SCSI adapter installation 49 Internal drives 50 Internal drive bays 50 Preinstallation steps 51 CD-ROM or diskette drive installation . . 51 Hard disk drive installation 52 Power and signal cables for internal drives 54 Memory module...
... the desktop model . . . 42 System board 43 System board internal cable connectors . . . 44 System board external connectors . . . . . 44 CMOS recovery jumper 45 Installing options in a desktop model. . . . . 45 Removing the cover 45 Removing the frame support bracket . . . . 46 Working with adapters 46 Adapter considerations 47 Adapter installation 48 SCSI adapter installation 49 Internal drives 50 Internal drive bays 50 Preinstallation steps 51 CD-ROM or diskette drive installation . . 51 Hard disk drive installation 52 Power and signal cables for internal drives 54 Memory module...
Hardware Maintenance Manual
Page 121
... sure that was removed. System Error and DIMM X 1. diagnostic. Setup Action Setup and Installation CD won 't start the Be sure the NOS CD you have the Adobe reader installed (available from the primary drive. v If the startup (boot) sequence settings have 2. The Operating System Installation program continuously loops. Free up and rerun diagnostic. system partition is supported; Display Adapter / System Board suspect a problem with a startable (bootable) CD-ROM drive are no logical drive defined (ServeRAID systems...
... sure that was removed. System Error and DIMM X 1. diagnostic. Setup Action Setup and Installation CD won 't start the Be sure the NOS CD you have the Adobe reader installed (available from the primary drive. v If the startup (boot) sequence settings have 2. The Operating System Installation program continuously loops. Free up and rerun diagnostic. system partition is supported; Display Adapter / System Board suspect a problem with a startable (bootable) CD-ROM drive are no logical drive defined (ServeRAID systems...
Hardware Maintenance Manual
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... Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 System Board 111 (Channel check error) 1. System Board 161 (Real time clock battery error) 1. System Board 162 (Device Configuration Error) Note: Be sure to latest BIOS found) 175 (Hardware error) 1. Battery 3. System Board 166 (Boot block checksum error) 1. System board 114 (Adapter read-only memory error) 1. Microprocessor 135 (Fan failure) 1. Run Diagnostics 2. Battery 3. then, save the configuration. 1. System Board 164 (Memory configuration changed, see "IBM Setup Utility main menu...
... Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 System Board 111 (Channel check error) 1. System Board 161 (Real time clock battery error) 1. System Board 162 (Device Configuration Error) Note: Be sure to latest BIOS found) 175 (Hardware error) 1. Battery 3. System Board 166 (Boot block checksum error) 1. System board 114 (Adapter read-only memory error) 1. Microprocessor 135 (Fan failure) 1. Run Diagnostics 2. Battery 3. then, save the configuration. 1. System Board 164 (Memory configuration changed, see "IBM Setup Utility main menu...
Hardware Maintenance Manual
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... 1. Keyboard 2. Flash BIOS 184 (Power-on password corrupted) 1. Set serial number in Setup set.) 2. System Board 193 (IBM embedded security 1. Run Configuration/Setup, if disabled by user by user. Run Configuration/Setup hardware reset) 2. Run Configuration/Setup, enter the administrator password 2. System Board 196 (System tampered cleared) 1. System Board have the latest level of BIOS installed, update the BIOS to access the workstation with invalid passwords) 1. System Board 188 (Bad EEPROM CRC #2) 1. Run Configuration/Setup hardware removed...
... 1. Keyboard 2. Flash BIOS 184 (Power-on password corrupted) 1. Set serial number in Setup set.) 2. System Board 193 (IBM embedded security 1. Run Configuration/Setup, if disabled by user by user. Run Configuration/Setup hardware reset) 2. Run Configuration/Setup, enter the administrator password 2. System Board 196 (System tampered cleared) 1. System Board have the latest level of BIOS installed, update the BIOS to access the workstation with invalid passwords) 1. System Board 188 (Bad EEPROM CRC #2) 1. Run Configuration/Setup hardware removed...
Hardware Maintenance Manual
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...(Hard disk error) 1. Run Configuration/Setup 2. Run Configuration/Setup and Diagnostics 2. Drive Cable 4. System Board 11XX (System board serial port 1 or 2 error) 1. Microprocessor check) 1762 (Configuration change 1. Hard disk drive cable 1781 (Hard disk error) 1. Run Configuration/Setup 2. Run Configuration/Setup and Diagnostics 2. System board 1200 (microprocessor machine 1. Hard disk drive cable 1800 (No more hardware interrupt available for PCI adapter) 1. System Board 116 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 System...
...(Hard disk error) 1. Run Configuration/Setup 2. Run Configuration/Setup and Diagnostics 2. Drive Cable 4. System Board 11XX (System board serial port 1 or 2 error) 1. Microprocessor check) 1762 (Configuration change 1. Hard disk drive cable 1781 (Hard disk error) 1. Run Configuration/Setup 2. Run Configuration/Setup and Diagnostics 2. System board 1200 (microprocessor machine 1. Hard disk drive cable 1800 (No more hardware interrupt available for PCI adapter) 1. System Board 116 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214 System...
Hardware Maintenance Manual
Page 127
... the system board, then the power supply. 2. Run virus detection software Other numbers Follow instructions on the computer and reconfigure each time). Note: A corrupt CMOS can cause undetermined problems. If power problems are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is cabled correctly. 3. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the Hardware Maintenance Manual for interruption...
... the system board, then the power supply. 2. Run virus detection software Other numbers Follow instructions on the computer and reconfigure each time). Note: A corrupt CMOS can cause undetermined problems. If power problems are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is cabled correctly. 3. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the Hardware Maintenance Manual for interruption...