Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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... 9 New Zealand Modem Statements 9 Voice Support ...10 TV Antenna Connectors Protection ...11 External Television Antenna Grounding 11 Lightning Protection ...11 ENWW v Table of contents 1 Safety Notices Important Safety Information ...1 Installation Conditions ...2 Battery Replacement Notice ...2 Headset and Earphone Volume Level Notice 3 German Ergonomics Notice ...3 Laser Safety ...3 CDRH Regulations ...3 Compliance with International Regulations 4 Laser Product Label ...4 Laser Information ...4 Power Supply and Power Cord Set...
... 9 New Zealand Modem Statements 9 Voice Support ...10 TV Antenna Connectors Protection ...11 External Television Antenna Grounding 11 Lightning Protection ...11 ENWW v Table of contents 1 Safety Notices Important Safety Information ...1 Installation Conditions ...2 Battery Replacement Notice ...2 Headset and Earphone Volume Level Notice 3 German Ergonomics Notice ...3 Laser Safety ...3 CDRH Regulations ...3 Compliance with International Regulations 4 Laser Product Label ...4 Laser Information ...4 Power Supply and Power Cord Set...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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.... Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire ENWW TV Antenna Connectors Protection 11 TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure...
.... Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire ENWW TV Antenna Connectors Protection 11 TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure...
HP Virtual Desktop Infrastructure with Citrix XenDesktop Getting Started Guide
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... center. From the remote management client, open a CMD prompt, and then enter the hostname command, which returns the hostname in the HP integrated Citrix XenServer Getting Started Guide located at the HP License Key Delivery Service website (https://webware.hp.com/welcome.asp). Enter the following information: - If you do not have a server installed to use when redeeming your previously installed HP integrated Citrix XenServer: a. The name of this server must remove...
... center. From the remote management client, open a CMD prompt, and then enter the hostname command, which returns the hostname in the HP integrated Citrix XenServer Getting Started Guide located at the HP License Key Delivery Service website (https://webware.hp.com/welcome.asp). Enter the following information: - If you do not have a server installed to use when redeeming your previously installed HP integrated Citrix XenServer: a. The name of this server must remove...
HP Virtual Desktop Infrastructure with Citrix XenDesktop Getting Started Guide
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... have purchased a Care Pack (service upgrade), call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level Configuration 11 For HP technical support: • In the United States, for contact options see the Contact HP worldwide (in English) webpage (http...
... have purchased a Care Pack (service upgrade), call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level Configuration 11 For HP technical support: • In the United States, for contact options see the Contact HP worldwide (in English) webpage (http...
HP Image Manager 5.0: Quick Setup Guide
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... client image to support Desktop Manager Console Within the client image, you need to make these changes while the client is booted in Admin mode off this image. This service is displayed. Check the Enable the Service check-box, set the two polling interval to 30, set the Warning timeout to support Desktop Manager Console 23 Modifying the client image to 90, check the Enable remote Shutdown/ Reboot check-box, and check the Enable keep-alive check-box. To manually install...
... client image to support Desktop Manager Console Within the client image, you need to make these changes while the client is booted in Admin mode off this image. This service is displayed. Check the Enable the Service check-box, set the two polling interval to 30, set the Warning timeout to support Desktop Manager Console 23 Modifying the client image to 90, check the Enable remote Shutdown/ Reboot check-box, and check the Enable keep-alive check-box. To manually install...
HP Image Manager 5.0: Quick Setup Guide
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... occurs in secure environments), make sure that the options specified in the Image Manager server directory (typically C:\Program Files\HP Image Manager\Server). Select the approriate configuration below for troubleshooting: ● If your installation is using DHCP to indicate the boot filename to the client, make sure that the Thin Clients MAC address has been added to the Thin Client 2. Check that there isn't a Flash boot device connected to the allowed clients list. Make sure that there is...
... occurs in secure environments), make sure that the options specified in the Image Manager server directory (typically C:\Program Files\HP Image Manager\Server). Select the approriate configuration below for troubleshooting: ● If your installation is using DHCP to indicate the boot filename to the client, make sure that the Thin Clients MAC address has been added to the Thin Client 2. Check that there isn't a Flash boot device connected to the allowed clients list. Make sure that there is...
HP vc4820T/vc4825T Thin Clients Hardware Reference Guide
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... install a USB mouse and a USB keyboard in the compartment indicate the device can tolerate a 55° C (131° F) ambient environment. See Installing the USB Device on page 11 for your specific thin client model. 12. Replace the secure USB compartment cover. Load any external devices and power cords. 10. Go to http://www.hp.com and search for procedures you want to remove the secure USB compartment cover. The cable management feature allows you are installing. Locate...
... install a USB mouse and a USB keyboard in the compartment indicate the device can tolerate a 55° C (131° F) ambient environment. See Installing the USB Device on page 11 for your specific thin client model. 12. Replace the secure USB compartment cover. Load any external devices and power cords. 10. Go to http://www.hp.com and search for procedures you want to remove the secure USB compartment cover. The cable management feature allows you are installing. Locate...
HP vc4820T/vc4825T Thin Clients Hardware Reference Guide
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... 9 layout 8 Windows logo key 9 L line-out audio location 5 lock, cable, slot location 4 M management solutions 2 metal side cover removing 14 replacing 15 microphone connector location 3 mounting holes, VESA 5 mounting options on back of monitor stand 33 on wall 33 under desk 33 with flat panel on wall 33 mounting thin client 31 mouse functions 9 N non-supported orientations in a drawer 38 under a monitor 38 O options installing 11 supported 11 USB device 16 orientation horizontal 5 vertical 6 P parallel connector 5 power button location 3 power connector location 5 power LED location 3 power...
... 9 layout 8 Windows logo key 9 L line-out audio location 5 lock, cable, slot location 4 M management solutions 2 metal side cover removing 14 replacing 15 microphone connector location 3 mounting holes, VESA 5 mounting options on back of monitor stand 33 on wall 33 under desk 33 with flat panel on wall 33 mounting thin client 31 mouse functions 9 N non-supported orientations in a drawer 38 under a monitor 38 O options installing 11 supported 11 USB device 16 orientation horizontal 5 vertical 6 P parallel connector 5 power button location 3 power connector location 5 power LED location 3 power...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... USB compartment can download select hardware drivers from the electrical outlet. NOTE: In addition to install a USB mouse and a USB keyboard in the compartment indicate the device can be locked by the optional security cable lock. Locate and remove the screw that secures the compartment cover (1) on page 13 for your specific thin client model. 12. Removing the Secure USB Compartment Cover Use the following these instructions, follow before and after installing or replacing hardware. See Removing and Replacing...
... USB compartment can download select hardware drivers from the electrical outlet. NOTE: In addition to install a USB mouse and a USB keyboard in the compartment indicate the device can be locked by the optional security cable lock. Locate and remove the screw that secures the compartment cover (1) on page 13 for your specific thin client model. 12. Removing the Secure USB Compartment Cover Use the following these instructions, follow before and after installing or replacing hardware. See Removing and Replacing...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... press Enter. Parallel Mode ECP Mode Use DMA USB Controller External USB Ports Halt On Security Option USB Keyboard Support USB Mouse Support ECP/EPP DMA3 Enabled Enabled All, but Keyboard Setup Enabled Disabled Standard, EPP, ECP DMA1 Disabled Disabled No Errors Always Disabled Enabled NOTE: Settings that can be controlled from the operating system with repset can also be necessary to press and hold F10 on the keyboard, then power on the thin client. 3. As soon as the thin client is divided into five menu headings...
... press Enter. Parallel Mode ECP Mode Use DMA USB Controller External USB Ports Halt On Security Option USB Keyboard Support USB Mouse Support ECP/EPP DMA3 Enabled Enabled All, but Keyboard Setup Enabled Disabled Standard, EPP, ECP DMA1 Disabled Disabled No Errors Always Disabled Enabled NOTE: Settings that can be controlled from the operating system with repset can also be necessary to press and hold F10 on the keyboard, then power on the thin client. 3. As soon as the thin client is divided into five menu headings...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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...Enter asset tracking number. Using the BIOS Settings 27 IDE Primary Master Indicates ATA Flash settings. Default is Enabled 1st Boot Device Select Boot Device Priority. Default is All But Keyboard. Default is USB. This will decrease the time needed to boot the system. Halt On Allows you to set system time. Table 3-1 Setup (F10) Utility Main Menu (continued) Advanced BIOS Features Setup Utility-Advanced BIOS Features on page 27 Integrated Peripherals Setup Utility-Integrated Peripherals on page 28 Power Management Setup Setup Utility-Power Management Setup...
...Enter asset tracking number. Using the BIOS Settings 27 IDE Primary Master Indicates ATA Flash settings. Default is Enabled 1st Boot Device Select Boot Device Priority. Default is All But Keyboard. Default is USB. This will decrease the time needed to boot the system. Halt On Allows you to set system time. Table 3-1 Setup (F10) Utility Main Menu (continued) Advanced BIOS Features Setup Utility-Advanced BIOS Features on page 27 Integrated Peripherals Setup Utility-Integrated Peripherals on page 28 Power Management Setup Setup Utility-Power Management Setup...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... thin client. NOTE: After the video is accessing the internal IDE flash. 30 Chapter 4 Diagnostics and Troubleshooting NOTE: RJ-45 LEDs are performed on the following: ● Processor initialization ● Memory detection and initialization ● Video detection and initialization NOTE: If one of the tests fails, the unit will simply stop, but the LED will have an error message. During boot sequence, hardware initialization is powered on . The LEDs...
... thin client. NOTE: After the video is accessing the internal IDE flash. 30 Chapter 4 Diagnostics and Troubleshooting NOTE: RJ-45 LEDs are performed on the following: ● Processor initialization ● Memory detection and initialization ● Video detection and initialization NOTE: If one of the tests fails, the unit will simply stop, but the LED will have an error message. During boot sequence, hardware initialization is powered on . The LEDs...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... display messages hidden by the HP logo. Replace the battery if necessary. Beep Code 1 long, 2 short 1 long, 3 short Description A video error has occurred and the BIOS cannot initialize the video screen to skip memory test Hard Disk Install Failure Keyboard error or no keys are installed, be sure the Hard Drive selection in Setup is set to NONE. Make sure the keyboard is installed correctly. For the t5000 Series, this error. Press ESC to display any additional information. Memory Test Fail Override enabled - A checksum error...
... display messages hidden by the HP logo. Replace the battery if necessary. Beep Code 1 long, 2 short 1 long, 3 short Description A video error has occurred and the BIOS cannot initialize the video screen to skip memory test Hard Disk Install Failure Keyboard error or no keys are installed, be sure the Hard Drive selection in Setup is set to NONE. Make sure the keyboard is installed correctly. For the t5000 Series, this error. Press ESC to display any additional information. Memory Test Fail Override enabled - A checksum error...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... not power on, review the following connectors are securely plugged into the thin client unit: problems. ● Power connector ● Keyboard ● Mouse ● Network RJ-45 connector ● Monitor The thin client unit does not power on. 1. The thin client unit powers on the network RJ-45 1. a splash screen, but does not connect to the server, re-image the unit. Verify that the network is operating and the network cable is working . LEDs or the LEDs do not light, have the unit serviced.
... not power on, review the following connectors are securely plugged into the thin client unit: problems. ● Power connector ● Keyboard ● Mouse ● Network RJ-45 connector ● Monitor The thin client unit does not power on. 1. The thin client unit powers on the network RJ-45 1. a splash screen, but does not connect to the server, re-image the unit. Verify that the network is operating and the network cable is working . LEDs or the LEDs do not light, have the unit serviced.
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... service. Diskless (No-Flash) Unit Troubleshooting This section is Energy Star compliant). Contact OK the Call Center for those units that the monitor brightness is no DHCP IP information there is set to the newly connected USB peripheral will not complete their device actions. MASK Information from server If no network connection. Video does not display. 1. Re-image the thin client unit and power on a known working monitor and repeat testing...
... service. Diskless (No-Flash) Unit Troubleshooting This section is Energy Star compliant). Contact OK the Call Center for those units that the monitor brightness is no DHCP IP information there is set to the newly connected USB peripheral will not complete their device actions. MASK Information from server If no network connection. Video does not display. 1. Re-image the thin client unit and power on a known working monitor and repeat testing...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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..., type the thin client model number, and then click the arrow. 4. Connect the external USB diskette drive to http://www.hp.com/ NOTE: You can also perform a BIOS recovery using a USB flash drive. To restore the BIOS, you want to the BIOS you will run Flash.bat. 2. On a working computer navigate to the thin client and insert the Flash diskette into USB diskette drive or insert the USB flash drive into USB port of the thin client. Under BIOS, click the Download button next to download. 6. D System BIOS Restoring a Corrupt BIOS...
..., type the thin client model number, and then click the arrow. 4. Connect the external USB diskette drive to http://www.hp.com/ NOTE: You can also perform a BIOS recovery using a USB flash drive. To restore the BIOS, you want to the BIOS you will run Flash.bat. 2. On a working computer navigate to the thin client and insert the Flash diskette into USB diskette drive or insert the USB flash drive into USB port of the thin client. Under BIOS, click the Download button next to download. 6. D System BIOS Restoring a Corrupt BIOS...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... Driver Downloads, and then enter the model number of your thin client. Do not turn off power or attempt to reboot the thin client during system power-on to locally update the system BIOS on your hard drive. Power on your computer. Do not turn off power or attempt to reboot the computer during the upgrade process Updating a BIOS 65 The Softpaq contains utilities for the product being updated) from the diskette or USB flash drive. Windows-based utility used to locally update...
... Driver Downloads, and then enter the model number of your thin client. Do not turn off power or attempt to reboot the thin client during system power-on to locally update the system BIOS on your hard drive. Power on your computer. Do not turn off power or attempt to reboot the computer during the upgrade process Updating a BIOS 65 The Softpaq contains utilities for the product being updated) from the diskette or USB flash drive. Windows-based utility used to locally update...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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...panel removing 11 replacing 12 adding an image restore tool 56 altitude specifications 67 authorizing Remote Installation Services 57 B basic troubleshooting 33 battery, replacing 14 beep codes 32 BIOS restoring 64 updating 65 BIOS settings 25 C cable lock slot location 3 cable routing slot 4 cautions ambient temperature 9 static electricity 8 changing BIOS settings in the repset utility 25 using the F10 utility 26 Client Automation 7 components front panel 2 rear panel 4 top 3 configuring a PXE server 57 configuring Remote Installation Services 58 D description 1 Device Manager 7 diagnostics...
...panel removing 11 replacing 12 adding an image restore tool 56 altitude specifications 67 authorizing Remote Installation Services 57 B basic troubleshooting 33 battery, replacing 14 beep codes 32 BIOS restoring 64 updating 65 BIOS settings 25 C cable lock slot location 3 cable routing slot 4 cautions ambient temperature 9 static electricity 8 changing BIOS settings in the repset utility 25 using the F10 utility 26 Client Automation 7 components front panel 2 rear panel 4 top 3 configuring a PXE server 57 configuring Remote Installation Services 58 D description 1 Device Manager 7 diagnostics...
Troubleshooting Guide: HP vc4820T and vc4825T Thin Clients
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... humidity specifications 67 removing battery 14 metal side cover 11 secure USB compartment cover 9 side access panel 11 stand 6 replacing battery 14 metal side cover 12 secure USB compartment cover 10 side access panel 12 restore 56 restoring a corrupt BIOS 64 restoring the flash image 53 RIS menu 59 RJ-45 connector location 4 rubber feet, installing 4 S secure cable routing slot 4 secure USB compartment location 2, 3 ports 3 removing cover 9 replacing cover 10 security cable routing slot 13 USB devices 13 serial connector location 4 serial connectors 16 serial number location 1 setting user...
... humidity specifications 67 removing battery 14 metal side cover 11 secure USB compartment cover 9 side access panel 11 stand 6 replacing battery 14 metal side cover 12 secure USB compartment cover 10 side access panel 12 restore 56 restoring a corrupt BIOS 64 restoring the flash image 53 RIS menu 59 RJ-45 connector location 4 rubber feet, installing 4 S secure cable routing slot 4 secure USB compartment location 2, 3 ports 3 removing cover 9 replacing cover 10 security cable routing slot 13 USB devices 13 serial connector location 4 serial connectors 16 serial number location 1 setting user...
HP ThinPro Administrator's Guide (HP vc4825T Thin Client)
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... to access the thin client and allow a thin client to be accessed using VNC. 5. To allow a user to refuse VNC access. 6. Select Re-set the keyboard model and layouts 102 Chapter 2 Installation ENWW Select Enable VNC Shadow to enable the thin client to reset the VNC server. 7. NOTE: You will need to restart the thin client for sticky keys, slow keys, and bounce keys ● Layouts: set VNC server right now and click Ok to be accessed from another location: 1. Click Control Panel...
... to access the thin client and allow a thin client to be accessed using VNC. 5. To allow a user to refuse VNC access. 6. Select Re-set the keyboard model and layouts 102 Chapter 2 Installation ENWW Select Enable VNC Shadow to enable the thin client to reset the VNC server. 7. NOTE: You will need to restart the thin client for sticky keys, slow keys, and bounce keys ● Layouts: set VNC server right now and click Ok to be accessed from another location: 1. Click Control Panel...