Reference Guide
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The last chapter provides additional reference material on battery pack and power management, external device connections, and modem and network connections. Reference Guide HP Notebook Series Document Part Number: 370697-001 June 2004 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on modem commands, safety, and regulatory information.
The last chapter provides additional reference material on battery pack and power management, external device connections, and modem and network connections. Reference Guide HP Notebook Series Document Part Number: 370697-001 June 2004 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on modem commands, safety, and regulatory information.
Reference Guide
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...4-6 To Turn Wireless Communication On and Off . . . . . 4-7 5 Add-On Devices Connecting External Devices 5-1 To Insert or Remove a PC Card 5-1 To Connect an Audio Device 5-3 To Connect a TV to Your Notebook (Select Models Only 5-4 Switching the Display to the External Monitor (Select Models Only 5-5 To Connect a 1394 Device (Select Models Only... the Hard Drive 5-12 To Replace the Hard Drive 5-12 To Replace the Hard Drive Holder 5-13 To Prepare a New Hard Drive 5-14 6 Troubleshooting Troubleshooting Your Notebook 6-1 Audio Problems 6-2 CD-ROM and DVD Problems 6-3 Reference Guide v
...4-6 To Turn Wireless Communication On and Off . . . . . 4-7 5 Add-On Devices Connecting External Devices 5-1 To Insert or Remove a PC Card 5-1 To Connect an Audio Device 5-3 To Connect a TV to Your Notebook (Select Models Only 5-4 Switching the Display to the External Monitor (Select Models Only 5-5 To Connect a 1394 Device (Select Models Only... the Hard Drive 5-12 To Replace the Hard Drive 5-12 To Replace the Hard Drive Holder 5-13 To Prepare a New Hard Drive 5-14 6 Troubleshooting Troubleshooting Your Notebook 6-1 Audio Problems 6-2 CD-ROM and DVD Problems 6-3 Reference Guide v
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... the BIOS Setup utility. If this happens, try the following procedures in this order: ■ If possible, shut down . See "Configuring Your Notebook" in the "Troubleshooting" chapter in this guide. Press the power button again to restart. -or- ■ Insert the tip of a paper clip into the reset ...button on the bottom of the notebook, then press the power button to display the Boot menu. 3. Press ctrl+alt+del, then select Shut Down > Restart...
... the BIOS Setup utility. If this happens, try the following procedures in this order: ■ If possible, shut down . See "Configuring Your Notebook" in the "Troubleshooting" chapter in this guide. Press the power button again to restart. -or- ■ Insert the tip of a paper clip into the reset ...button on the bottom of the notebook, then press the power button to display the Boot menu. 3. Press ctrl+alt+del, then select Shut Down > Restart...
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... password. Select Create a Password, then set passwords in the "Troubleshooting" chapter. You can protect your notebook is running, lock the notebook before leaving it unattended, or set up password protection, which is assigned to prompt for a password when the notebook leaves Standby. To unlock the notebook, follow your account. 2. To cancel password protection, set up...
... password. Select Create a Password, then set passwords in the "Troubleshooting" chapter. You can protect your notebook is running, lock the notebook before leaving it unattended, or set up password protection, which is assigned to prompt for a password when the notebook leaves Standby. To unlock the notebook, follow your account. 2. To cancel password protection, set up...
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Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you want to work with your notebook, follow the system recovery procedures described in the "Troubleshooting" chapter of this guide. 5-14 Reference Guide If you also need to prepare it to be able to restore the Windows software and operating system that were originally installed on your notebook.
Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you want to work with your notebook, follow the system recovery procedures described in the "Troubleshooting" chapter of this guide. 5-14 Reference Guide If you also need to prepare it to be able to restore the Windows software and operating system that were originally installed on your notebook.
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... time, in the order in which they are some other sources of information for help and support. 6 Troubleshooting Troubleshooting Your Notebook This chapter contains solutions to many types of the keyboard. ■ See the Microsoft Windows manual shipped with your... notebook. Reference Guide 6-1 Try the solutions one at the top of problems you might have with the notebook. ■ Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care Center for troubleshooting: ■ Use the Windows troubleshooters. Here are presented.
... time, in the order in which they are some other sources of information for help and support. 6 Troubleshooting Troubleshooting Your Notebook This chapter contains solutions to many types of the keyboard. ■ See the Microsoft Windows manual shipped with your... notebook. Reference Guide 6-1 Try the solutions one at the top of problems you might have with the notebook. ■ Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care Center for troubleshooting: ■ Use the Windows troubleshooters. Here are presented.
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... the + (plus) button to increase the volume. ■ Select the speaker icon on the taskbar (if present). Troubleshooting Audio Problems If No Sound is Audible ■ If your notebook in the taskbar. ■ In Volume Control, select Options > Properties, then select the microphone option for the playback... settings. Clear the Mute all check box if selected. The notebook does not have a built-in an external microphone. If You Hear Loud, High-Pitched Feedback from the Speakers ■ In the Volume ...
... the + (plus) button to increase the volume. ■ Select the speaker icon on the taskbar (if present). Troubleshooting Audio Problems If No Sound is Audible ■ If your notebook in the taskbar. ■ In Volume Control, select Options > Properties, then select the microphone option for the playback... settings. Clear the Mute all check box if selected. The notebook does not have a built-in an external microphone. If You Hear Loud, High-Pitched Feedback from the Speakers ■ In the Volume ...
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Troubleshooting CD-ROM and DVD Problems If You Cannot Boot from being played outside the region of the world in the ...up. ■ Clean the disc. ■ Wait 5 to 10 seconds after closing the tray to give the notebook time to play a DVD intended for a different region. If the Notebook Cannot Read a CD or DVD ■ For a single-sided CD or DVD, make sure the disc is.... If a DVD Plays Erratically ■ Dirt or smudges can have to change the boot sequence. ■ Restart the notebook. Select Start > Turn Off Computer > Restart. If the disc is selected as the boot device.
Troubleshooting CD-ROM and DVD Problems If You Cannot Boot from being played outside the region of the world in the ...up. ■ Clean the disc. ■ Wait 5 to 10 seconds after closing the tray to give the notebook time to play a DVD intended for a different region. If the Notebook Cannot Read a CD or DVD ■ For a single-sided CD or DVD, make sure the disc is.... If a DVD Plays Erratically ■ Dirt or smudges can have to change the boot sequence. ■ Restart the notebook. Select Start > Turn Off Computer > Restart. If the disc is selected as the boot device.
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....exe After Inserting a CD The system is cold, allow it is in Display-off mode. ■ If the notebook is trying to warm up. 6-4 Reference Guide Display Problems If the Notebook Is On, But the Screen Is Blank ■ Move the mouse or tap the TouchPad. Read and write quality ... screen. If a DVD Does Not Play with Two Displays If you are not using a different media brand. In the dialog box, type C:\Program Files\Accessories. Troubleshooting ■ Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. ■ If you created the CD on a...
....exe After Inserting a CD The system is cold, allow it is in Display-off mode. ■ If the notebook is trying to warm up. 6-4 Reference Guide Display Problems If the Notebook Is On, But the Screen Is Blank ■ Move the mouse or tap the TouchPad. Read and write quality ... screen. If a DVD Does Not Play with Two Displays If you are not using a different media brand. In the dialog box, type C:\Program Files\Accessories. Troubleshooting ■ Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. ■ If you created the CD on a...
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... 768 or higher, depending on your model. Hard Drive Problems If the Notebook Hard Drive Does Not Spin ■ Make sure the notebook has power. Reference Guide 6-5 Troubleshooting If the Screen Is Difficult to Read ■ Try setting the display ...or Whining Noise ■ See whether the noise is fully plugged into a power source and into the back of the notebook. ■ Remove and reinsert the hard drive. If an External Display Does Not Work ■ Check the connections.... sure it is coming from elsewhere, such as from the fan or a PC Card drive. ■ Back up the drive immediately.
... 768 or higher, depending on your model. Hard Drive Problems If the Notebook Hard Drive Does Not Spin ■ Make sure the notebook has power. Reference Guide 6-5 Troubleshooting If the Screen Is Difficult to Read ■ Try setting the display ...or Whining Noise ■ See whether the noise is fully plugged into a power source and into the back of the notebook. ■ Remove and reinsert the hard drive. If an External Display Does Not Work ■ Check the connections.... sure it is coming from elsewhere, such as from the fan or a PC Card drive. ■ Back up the drive immediately.
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...reinstall the original factory software using the system recovery features described in the "Troubleshooting" chapter of sight between the 2 infrared ports is not blocked, and that the ports face each other as squarely as possible. (The notebook infrared port is enabled, so you must enable it before you want ...to scan. Troubleshooting If Files Are Corrupted ■ Open My Computer, and the disk you can use it.
...reinstall the original factory software using the system recovery features described in the "Troubleshooting" chapter of sight between the 2 infrared ports is not blocked, and that the ports face each other as squarely as possible. (The notebook infrared port is enabled, so you must enable it before you want ...to scan. Troubleshooting If Files Are Corrupted ■ Open My Computer, and the disk you can use it.
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... and Pointing Device Problems ✎ Use these suggestions for built-in this chapter. ■ Restart the notebook. Select Start > Control Panel > Printers and Other Hardware > Mouse. See "Configuring Your Notebook" in or external devices. Reference Guide 6-7 Troubleshooting ■ Check settings in pointing devices are normally disabled. Select the infrared port and make sure...
... and Pointing Device Problems ✎ Use these suggestions for built-in this chapter. ■ Restart the notebook. Select Start > Control Panel > Printers and Other Hardware > Mouse. See "Configuring Your Notebook" in or external devices. Reference Guide 6-7 Troubleshooting ■ Check settings in pointing devices are normally disabled. Select the infrared port and make sure...
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... Start > Control Panel > Performance and Maintenance > System. If You Cannot Browse the Network Neighborhood or My Network Places Select Start > Search > Notebooks or People to the LAN ■ Check all cables and connections. Local Area Network (LAN) Problems If the Built-In Network Adapter Does Not ...; Open the hardware Device Manager. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for a notebook. If it . Troubleshooting If the TouchPad Moves the Pointer or Cursor While You Type Press the TouchPad on-off the TouchPad while you type. If You Cannot...
... Start > Control Panel > Performance and Maintenance > System. If You Cannot Browse the Network Neighborhood or My Network Places Select Start > Search > Notebooks or People to the LAN ■ Check all cables and connections. Local Area Network (LAN) Problems If the Built-In Network Adapter Does Not ...; Open the hardware Device Manager. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for a notebook. If it . Troubleshooting If the TouchPad Moves the Pointer or Cursor While You Type Press the TouchPad on-off the TouchPad while you type. If You Cannot...
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... server, try enabling the option for bypassing the proxy server for running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Control Panel under your notebook is not running low on free space. ■ If you are having memory problems while running applications. Reference Guide 6-9 You can do...
... server, try enabling the option for bypassing the proxy server for running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Control Panel under your notebook is not running low on free space. ■ If you are having memory problems while running applications. Reference Guide 6-9 You can do...
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... the wall jack. ■ Try another telephone line, preferably one normally used for a fax machine or modem. In Control Panel, open Phone and Modem Options. Troubleshooting Modem Problems If the Modem Seems Slow ■ Excess static or noise on a line reduces the overall transmission speed of problem. ■ If you have...
... the wall jack. ■ Try another telephone line, preferably one normally used for a fax machine or modem. In Control Panel, open Phone and Modem Options. Troubleshooting Modem Problems If the Modem Seems Slow ■ Excess static or noise on a line reduces the overall transmission speed of problem. ■ If you have...
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...; If you have a problem. Reference Guide 6-11 If the Modem Dials, But Does Not Connect ■ Make sure you are running fax software using Class 1. Troubleshooting If the Modem Dials Incorrectly ■ Check the telephone number you entered, including any digits required for outside access or long distance. ■ In Control...
...; If you have a problem. Reference Guide 6-11 If the Modem Dials, But Does Not Connect ■ Make sure you are running fax software using Class 1. Troubleshooting If the Modem Dials Incorrectly ■ Check the telephone number you entered, including any digits required for outside access or long distance. ■ In Control...
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Troubleshooting If the Modem Dials, But You Cannot Hear It ■ If your communications software, check the commands. If Excessive Line Current Is Detected Make sure ...
Troubleshooting If the Modem Dials, But You Cannot Hear It ■ If your communications software, check the commands. If Excessive Line Current Is Detected Make sure ...
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... Control Panel > Performance and Maintenance > System. Exit any applications, then remove and reinsert the card. ■ Check settings in another notebook to see whether the card functions properly. ■ Zoomed Video is not supported. ■ If the card requires an IRQ, make ... The card may have been reset if the notebook entered Standby or shut off. Reference Guide 6-13 PC Card (PCMCIA) Problems If the Notebook Does Not Recognize a PC Card ■ Remove and reinsert the PC Card. ■ Restart the notebook. Troubleshooting If the Modem Clicks Repeatedly, But Does Not ...
... Control Panel > Performance and Maintenance > System. Exit any applications, then remove and reinsert the card. ■ Check settings in another notebook to see whether the card functions properly. ■ Zoomed Video is not supported. ■ If the card requires an IRQ, make ... The card may have been reset if the notebook entered Standby or shut off. Reference Guide 6-13 PC Card (PCMCIA) Problems If the Notebook Does Not Recognize a PC Card ■ Remove and reinsert the PC Card. ■ Restart the notebook. Troubleshooting If the Modem Clicks Repeatedly, But Does Not ...
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...occurs frequently, consider installing additional memory. ■ Check the amount of the notebook) while the notebook appears to its swap file on the front of available free disk space. Performance Problems If the Notebook Pauses or Runs Sluggishly ■ This may be paused or running slowly, ... time writing to be normal Windows behavior. Select Modem to disable the modem. Delete temporary and unneeded files. 6-14 Reference Guide Troubleshooting If a PC Card Modem Is Not Working Disable the internal modem: 1. Select Start > Turn Off Computer > Restart. ■ Some file ...
...occurs frequently, consider installing additional memory. ■ Check the amount of the notebook) while the notebook appears to its swap file on the front of available free disk space. Performance Problems If the Notebook Pauses or Runs Sluggishly ■ This may be paused or running slowly, ... time writing to be normal Windows behavior. Select Modem to disable the modem. Delete temporary and unneeded files. 6-14 Reference Guide Troubleshooting If a PC Card Modem Is Not Working Disable the internal modem: 1. Select Start > Turn Off Computer > Restart. ■ Some file ...
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... insert the tip of a paper clip into the reset button on the bottom of the notebook. Plug in the AC adapter. Reference Guide 6-15 Unsaved data will be lost. If the Notebook Keeps Beeping The notebook beeps repeatedly or displays a warning when battery power is on. Save your work, shut ...If the Battery Pack Does Not Charge ■ Make sure the AC adapter is fully plugged into Standby while such applications are running . Troubleshooting If the Notebook Stops Responding ■ Press ctrl+alt+del and use Task Manager to end the application that the battery charging light on the...
... insert the tip of a paper clip into the reset button on the bottom of the notebook. Plug in the AC adapter. Reference Guide 6-15 Unsaved data will be lost. If the Notebook Keeps Beeping The notebook beeps repeatedly or displays a warning when battery power is on. Save your work, shut ...If the Battery Pack Does Not Charge ■ Make sure the AC adapter is fully plugged into Standby while such applications are running . Troubleshooting If the Notebook Stops Responding ■ Press ctrl+alt+del and use Task Manager to end the application that the battery charging light on the...