Quick Setup and Getting Started Guide
Page 10
....microsoft.com, click Yes to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. Click view available updates and make sure all of the critical updates and service packs. 5. In Windows XP, you can select or change display settings. Obtain the latest support software , including support software for the i386 directory, replace the path specification with your country and language, select Download drivers and software, enter the model number of the...
....microsoft.com, click Yes to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. Click view available updates and make sure all of the critical updates and service packs. 5. In Windows XP, you can select or change display settings. Obtain the latest support software , including support software for the i386 directory, replace the path specification with your country and language, select Download drivers and software, enter the model number of the...
Quick Setup and Getting Started Guide
Page 19
... or modify default settings for four seconds. includes information on RTC batteries, memory, and power supply. ● Computer Setup (F10) Utility Guide-Provides instructions on some models, you encounter any data. later, you to restart the operating system and without closing software applications; CAUTION: Manually forcing the computer off manually and bypass the "standby state," press and hold the power button for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides...
... or modify default settings for four seconds. includes information on RTC batteries, memory, and power supply. ● Computer Setup (F10) Utility Guide-Provides instructions on some models, you encounter any data. later, you to restart the operating system and without closing software applications; CAUTION: Manually forcing the computer off manually and bypass the "standby state," press and hold the power button for maintenance purposes or when installing new hardware devices. ● Desktop Management Guide-Provides...
Quick Setup and Getting Started Guide
Page 28
... that both power supply cables are not flashing. Replace the system board. Table 1 Solving General Problems (continued) System does not power on and the LEDs on . 3. Check that the power button harness is plugged into a working AC outlet. 2. In Windows, use the Add Hardware Wizard and follow the instructions that the voltage selector, located on the rear of the new hardware. If the hard drive LED does not turn on the screen. 20 Quick Setup & Getting Started ENWW Check...
... that both power supply cables are not flashing. Replace the system board. Table 1 Solving General Problems (continued) System does not power on and the LEDs on . 3. Check that the power button harness is plugged into a working AC outlet. 2. In Windows, use the Add Hardware Wizard and follow the instructions that the voltage selector, located on the rear of the new hardware. If the hard drive LED does not turn on the screen. 20 Quick Setup & Getting Started ENWW Check...
Desktop Management Guide
Page 12
... about the processors, hard drives, memory, BIOS, drivers, including sensor information (such as CPU, memory, video, and security settings ● Monitor system health to fix problems before they occur ● Automatically acquire and install drivers and BIOS updates without having to visit each machine. SSM is available free for Windows Vista), Altiris HP Client Manager, and Microsoft Systems Management Server (SMS). HP Client Management Interface used in conjunction with system management software can: ● Request in case of recovery emergencies. For...
... about the processors, hard drives, memory, BIOS, drivers, including sensor information (such as CPU, memory, video, and security settings ● Monitor system health to fix problems before they occur ● Automatically acquire and install drivers and BIOS updates without having to visit each machine. SSM is available free for Windows Vista), Altiris HP Client Manager, and Microsoft Systems Management Server (SMS). HP Client Management Interface used in conjunction with system management software can: ● Request in case of recovery emergencies. For...
Illustrated Parts & Service Map - HP Compaq dx7400 Microtower Business PC
Page 3
... to reset Computer Setup to set system time. Allows you to establish a password to enter the computer word (must have Supervisor password established) Security Option Allows you to factory defaults. Disable/enable hardware DEP function. Onboard HD Disable/enable Audio OnChip USB Disable/enable Controller USB Legacy Disable/enable (USB keyboard, mouse, and flash media). Wake on screen) to 0, 5, 10, 15, or 30 seconds Execute Dis- SATA Port 1, Allows you to run HDD self-tests, auto detect HDD size and 2, 3, and 4 head, set extended IDE drive details, set access mode...
... to reset Computer Setup to set system time. Allows you to establish a password to enter the computer word (must have Supervisor password established) Security Option Allows you to factory defaults. Disable/enable hardware DEP function. Onboard HD Disable/enable Audio OnChip USB Disable/enable Controller USB Legacy Disable/enable (USB keyboard, mouse, and flash media). Wake on screen) to 0, 5, 10, 15, or 30 seconds Execute Dis- SATA Port 1, Allows you to run HDD self-tests, auto detect HDD size and 2, 3, and 4 head, set extended IDE drive details, set access mode...
Illustrated Parts & Service Map - HP Compaq dx7400 Microtower Business PC
Page 4
... seconds. 3. Clear CMOS. 3. Replace system board. 164-Memory Size Error and 201-Memory Error Incorrect memory configuration 1. If 304, possible system board problem. 501-Display Adapter Failure Graphics display controller. 1. Select Boot > Set User Password and follow the instructions on , press F10 when the monitor light turns green to both initial startup and restart. If you are in Windows, click Start > Shut Down > Restart. 2. Locate, press, and hold the CMOS button in system ROM) and by the Setup Utility (in for proper seating, type, and HP compatibility...
... seconds. 3. Clear CMOS. 3. Replace system board. 164-Memory Size Error and 201-Memory Error Incorrect memory configuration 1. If 304, possible system board problem. 501-Display Adapter Failure Graphics display controller. 1. Select Boot > Set User Password and follow the instructions on , press F10 when the monitor light turns green to both initial startup and restart. If you are in Windows, click Start > Shut Down > Restart. 2. Locate, press, and hold the CMOS button in system ROM) and by the Setup Utility (in for proper seating, type, and HP compatibility...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 144
... Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Ensure that none of the keys are assigned 1. Clear CMOS. 3. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. have malfunctioned. Replace the keyboard. 4. Reconfigure card resources and/or run Computer Setup. 410-Audio Interrupt Conflict IRQ address conflicts with computer turned off . 2. Reseat the graphics card (if applicable). 2. Reseat CPU or chassis fan. Table C-1 Numeric Codes and Text Messages (continued) Control panel...
... Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Ensure that none of the keys are assigned 1. Clear CMOS. 3. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. have malfunctioned. Replace the keyboard. 4. Reconfigure card resources and/or run Computer Setup. 410-Audio Interrupt Conflict IRQ address conflicts with computer turned off . 2. Reseat the graphics card (if applicable). 2. Reseat CPU or chassis fan. Table C-1 Numeric Codes and Text Messages (continued) Control panel...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 166
... any key or click the mouse button and, if set, type your password. Press any unsaved data. Otherwise, the computer will shut down the power button for more than four seconds. The cable connections are enabled. System ROM is plugged into the graphics card connector on and the monitor light is Boot Block Emergency Recovery Mode (indicated by eight beeps). Monitor cable is corrupted; Monitor settings in the PCI Express x16 slot. 156 Appendix D Troubleshooting Without Diagnostics In Windows XP Control Panel, double...
... any key or click the mouse button and, if set, type your password. Press any unsaved data. Otherwise, the computer will shut down the power button for more than four seconds. The cable connections are enabled. System ROM is plugged into the graphics card connector on and the monitor light is Boot Block Emergency Recovery Mode (indicated by eight beeps). Monitor cable is corrupted; Monitor settings in the PCI Express x16 slot. 156 Appendix D Troubleshooting Without Diagnostics In Windows XP Control Panel, double...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 173
... clean the internal components with the ball are dirty. Reset receiver and mouse. Table D-10 Solving Mouse Problems Mouse does not respond to display the Start menu. 2. Mouse will only move using the arrow keys on the mouse and clean the internal components. CAUTION: When attempting to reconfigure the computer when you install a plug and play device, Windows automatically recognizes the Solving Hardware Installation Problems 163 Mouse may be disabled (or enabled) in standby mode.
... clean the internal components with the ball are dirty. Reset receiver and mouse. Table D-10 Solving Mouse Problems Mouse does not respond to display the Start menu. 2. Mouse will only move using the arrow keys on the mouse and clean the internal components. CAUTION: When attempting to reconfigure the computer when you install a plug and play device, Windows automatically recognizes the Solving Hardware Installation Problems 163 Mouse may be disabled (or enabled) in standby mode.
Service Reference Guide - HP Compaq dx7400 Business PC
Page 174
... automatic settings for the board and choose a basic configuration that pins in the connector are disabled in the cable or connector are properly and securely connected and unplugged. Use Windows Device Manager to disconnect the power cord from electrical shock and/or hot surfaces, be installed. 2. Observe the beeps and LED lights on the computer are not bent down . USB ports on the front of changes to determine if you are codes...
... automatic settings for the board and choose a basic configuration that pins in the connector are disabled in the cable or connector are properly and securely connected and unplugged. Use Windows Device Manager to disconnect the power cord from electrical shock and/or hot surfaces, be installed. 2. Observe the beeps and LED lights on the computer are not bent down . USB ports on the front of changes to determine if you are codes...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 177
...network drivers. parameters match the configuration of the cable is shared with the network. Network controller stopped working when an expansion board was added to the correct device. Under the Computer Setup Advanced menu, change the resource settings for link status. Network controller is not securely connected. Diagnostics reports a failure. Cause Solution The cable is disabled. 1. The network controller is network activity. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections...
...network drivers. parameters match the configuration of the cable is shared with the network. Network controller stopped working when an expansion board was added to the correct device. Under the Computer Setup Advanced menu, change the resource settings for link status. Network controller is not securely connected. Diagnostics reports a failure. Cause Solution The cable is disabled. 1. The network controller is network activity. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 184
... recognized by the computer. Enter Computer Setup (F10) and enable the USB ports. Solving Internet Access Problems If you encounter Internet access problems, consult your ISP for the device. 2. Plug in the following table. ISP. (If the cable/DSL service is installed and set up to work . 1. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the...
... recognized by the computer. Enter Computer Setup (F10) and enable the USB ports. Solving Internet Access Problems If you encounter Internet access problems, consult your ISP for the device. 2. Plug in the following table. ISP. (If the cable/DSL service is installed and set up to work . 1. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 195
... controlling access to computer 36 country power cord set requirements 130 cover lock 43 cover lock security, caution 43 Customer Support 142, 177 customizing software 19 D deleting password 40 delimiter characters, table 41 deployment tools, software 19 device drivers, installing 2 diagnostic tool for hard drives 45 diagnostics utility 12 disassembly preparation SFF 87 disk, cloning 19 diskette drive cable pin assignments 124 diskette drive power pin assignments 122 diskette problems 149 DiskOnKey bootable 32, 33 HP Drive Key 32 drive connections, system board...
... controlling access to computer 36 country power cord set requirements 130 cover lock 43 cover lock security, caution 43 Customer Support 142, 177 customizing software 19 D deleting password 40 delimiter characters, table 41 deployment tools, software 19 device drivers, installing 2 diagnostic tool for hard drives 45 diagnostics utility 12 disassembly preparation SFF 87 disk, cloning 19 diskette drive cable pin assignments 124 diskette drive power pin assignments 122 diskette problems 149 DiskOnKey bootable 32, 33 HP Drive Key 32 drive connections, system board...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 197
... SATA connectors on password changing 40 deleting 40 entering 39 setting 38 Preboot Execution Environment (PXE) 20, 21 preinstalled software image 19 preparation for disassembly 56 printer problems 161 Proactive Change Notification (PCN) 28 problems audio 159 CD-ROM or DVD 170 diskette 149 Drive Key 173 front panel 173 general 145 hard drive 152 hardware installation 163 Internet access 174 keyboard 162 Media Card Reader 154 memory 168 monitor 156 mouse 162 network 165 power 148 printer 161 processor 170 software 176 processor MT removal and replacement...
... SATA connectors on password changing 40 deleting 40 entering 39 setting 38 Preboot Execution Environment (PXE) 20, 21 preinstalled software image 19 preparation for disassembly 56 printer problems 161 Proactive Change Notification (PCN) 28 problems audio 159 CD-ROM or DVD 170 diskette 149 Drive Key 173 front panel 173 general 145 hard drive 152 hardware installation 163 Internet access 174 keyboard 162 Media Card Reader 154 memory 168 monitor 156 mouse 162 network 165 power 148 printer 161 processor 170 software 176 processor MT removal and replacement...
Service Reference Guide - HP Compaq dx7400 Business PC
Page 198
...I/O device removal and replacement 106 hard drive removal and replacement 97 heatsink fan removal and replacement 110 heatsink removal and replacement 109 memory removal and replacement 99 optical drive removal and replacement 95 plastic wire fastener removal and replacement 105 power supply removal and replacement 112 power switch assembly removal and replacement 107 preparation for disassembly 87 processor removal and replacement 111 ReadyBoost card removal and replacement 104 serial port removal and replacement 103 speaker removal and replacement 108 system board connections 92 system board...
...I/O device removal and replacement 106 hard drive removal and replacement 97 heatsink fan removal and replacement 110 heatsink removal and replacement 109 memory removal and replacement 99 optical drive removal and replacement 95 plastic wire fastener removal and replacement 105 power supply removal and replacement 112 power switch assembly removal and replacement 107 preparation for disassembly 87 processor removal and replacement 111 ReadyBoost card removal and replacement 104 serial port removal and replacement 103 speaker removal and replacement 108 system board connections 92 system board...
Troubleshooting Guide
Page 29
... installed, but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reflash the system ROM with the 1. In Windows Vista Control Panel, under Appearance and Personalization, select Adjust screen resolution. 2. Cannot enable integrated graphics after fifth iteration but it will shut down the power button for more than four seconds. rate as the resolution chosen. Monitor settings in graphics card connector, plug the monitor cable into the wrong connector. Computer is corrupted; Monitor cable is Boot Block Emergency Recovery Mode...
... installed, but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reflash the system ROM with the 1. In Windows Vista Control Panel, under Appearance and Personalization, select Adjust screen resolution. 2. Cannot enable integrated graphics after fifth iteration but it will shut down the power button for more than four seconds. rate as the resolution chosen. Monitor settings in graphics card connector, plug the monitor cable into the wrong connector. Computer is corrupted; Monitor cable is Boot Block Emergency Recovery Mode...
Troubleshooting Guide
Page 38
... 2 Troubleshooting Without Diagnostics ENWW WARNING! Power switch of new external device is not turned on the front of the computer. Cause Solution Wrong memory modules were used in the cable or connector are not bent down . Observe the beeps and LED lights on . Computer will not start. Review the documentation that appear on the computer are disabled in Computer Setup. the changes. Ensure that pins in the wrong location. modules were installed in...
... 2 Troubleshooting Without Diagnostics ENWW WARNING! Power switch of new external device is not turned on the front of the computer. Cause Solution Wrong memory modules were used in the cable or connector are not bent down . Observe the beeps and LED lights on . Computer will not start. Review the documentation that appear on the computer are disabled in Computer Setup. the changes. Ensure that pins in the wrong location. modules were installed in...
Troubleshooting Guide
Page 41
... connector. Verify that the cable is not configured for link status. Ensure that the drivers were not accidentally deleted when the drivers for the board. The network controller is attached to the correct device. Network controller stopped working when an expansion board was added to flash when there is not securely connected. ENWW Solving Network Problems 35 Diagnostics reports a failure. Under the Computer Setup Advanced menu, change the resource settings for the board. Cause Solution Network drivers...
... connector. Verify that the cable is not configured for link status. Ensure that the drivers were not accidentally deleted when the drivers for the board. The network controller is attached to the correct device. Network controller stopped working when an expansion board was added to flash when there is not securely connected. ENWW Solving Network Problems 35 Diagnostics reports a failure. Under the Computer Setup Advanced menu, change the resource settings for the board. Cause Solution Network drivers...
Troubleshooting Guide
Page 42
... drivers are corrupted. New network card will not boot. sequence to boot from another source. The cable is present, and that a DHCP Server is not securely connected. Cause Unprogrammed EEPROM. Table 2-12 Solving Network Problems (continued) Network controller stops working , industry-standard NIC, or change the boot standard specifications. The network controller is not configured properly. Cause Solution The network controller is defective. Solution Contact an authorized service provider. 36 Chapter 2 Troubleshooting Without Diagnostics ENWW Install a working...
... drivers are corrupted. New network card will not boot. sequence to boot from another source. The cable is present, and that a DHCP Server is not securely connected. Cause Unprogrammed EEPROM. Table 2-12 Solving Network Problems (continued) Network controller stops working , industry-standard NIC, or change the boot standard specifications. The network controller is not configured properly. Cause Solution The network controller is defective. Solution Contact an authorized service provider. 36 Chapter 2 Troubleshooting Without Diagnostics ENWW Install a working...
Troubleshooting Guide
Page 57
... Error Keyboard failure. 1. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 411-Network Interface Card Interrupt Conflict IRQ address conflicts with computer turned off. 2. Replace the system board. Replace the keyboard. 4. Ensure that none of the keys are assigned 1. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller. 1. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is 1. Reconnect the keyboard...
... Error Keyboard failure. 1. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 411-Network Interface Card Interrupt Conflict IRQ address conflicts with computer turned off. 2. Replace the system board. Replace the keyboard. 4. Ensure that none of the keys are assigned 1. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller. 1. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is 1. Reconnect the keyboard...
