Troubleshooting Guide
Page 20
...Solving Hardware Installation Problems" for that model printer. ■ Remove all the needed device drivers have been installed. You can select which source will be the default VGA source in Computer...-plug and play expansion board or other option. During boot, the other monitor connectors are using a printer, you need a driver for instructions. ■ Be sure that it on. ■ If you are disabled and if the monitor is supported on...is always voltage applied to prevent system board or component damage. 2-4 www.hp.com Troubleshooting Guide The computer will not function.
...Solving Hardware Installation Problems" for that model printer. ■ Remove all the needed device drivers have been installed. You can select which source will be the default VGA source in Computer...-plug and play expansion board or other option. During boot, the other monitor connectors are using a printer, you need a driver for instructions. ■ Be sure that it on. ■ If you are disabled and if the monitor is supported on...is always voltage applied to prevent system board or component damage. 2-4 www.hp.com Troubleshooting Guide The computer will not function.
Troubleshooting Guide
Page 21
... pause periodically. Press and hold down and you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Network driver is loaded and no network connection is not functional. Computer will not turn off . Press the power button to resume from standby...be on if you want to use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Troubleshooting Guide www.hp.com 2-5 Software control of the RTC battery. The Num Lock key may be on . Troubleshooting Without Diagnostics Solving General ...
... pause periodically. Press and hold down and you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. Network driver is loaded and no network connection is not functional. Computer will not turn off . Press the power button to resume from standby...be on if you want to use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Troubleshooting Guide www.hp.com 2-5 Software control of the RTC battery. The Num Lock key may be on . Troubleshooting Without Diagnostics Solving General ...
Troubleshooting Guide
Page 30
... not recognize the new device, check to locate and block usage of bad sectors. If it is listed, the probable cause is a driver problem. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in the "Solving Hardware Installation Problems" section. Troubleshooting Without...the device is a hardware problem. If necessary, reformat the hard disk. See reconfiguration directions in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide Select File > Properties > Tools. The system may be loose. Hard disk has bad sectors or has failed.
... not recognize the new device, check to locate and block usage of bad sectors. If it is listed, the probable cause is a driver problem. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in the "Solving Hardware Installation Problems" section. Troubleshooting Without...the device is a hardware problem. If necessary, reformat the hard disk. See reconfiguration directions in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide Select File > Properties > Tools. The system may be loose. Hard disk has bad sectors or has failed.
Troubleshooting Guide
Page 35
...a two-monitor system or if another monitor is not capable of standby mode, and when changing resolutions. None. Troubleshooting Guide www.hp.com 2-19 Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Dim characters. (continued) Cables are not interfering with the ... apart. 3. If the graphics controller was upgraded, the correct graphics drivers may be activated when the monitor is broken up, or it rolls, jitters, or flashes. Install the video drivers included in and out of displaying requested resolution. Fluorescent lights or fans...
...a two-monitor system or if another monitor is not capable of standby mode, and when changing resolutions. None. Troubleshooting Guide www.hp.com 2-19 Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Dim characters. (continued) Cables are not interfering with the ... apart. 3. If the graphics controller was upgraded, the correct graphics drivers may be activated when the monitor is broken up, or it rolls, jitters, or flashes. Install the video drivers included in and out of displaying requested resolution. Fluorescent lights or fans...
Troubleshooting Guide
Page 40
...the following table. Install the correct printer driver for the application are on and make sure it is offline. Select online. 2-24 www.hp.com Troubleshooting Guide The correct printer drivers for the application. The correct printer driver for the application is the address of... paper. Printer is online. 1. If the printer works, reload the printer driver. Reconnect all cables and check ...
...the following table. Install the correct printer driver for the application are on and make sure it is offline. Select online. 2-24 www.hp.com Troubleshooting Guide The correct printer drivers for the application. The correct printer driver for the application is the address of... paper. Printer is online. 1. If the printer works, reload the printer driver. Reconnect all cables and check ...
Troubleshooting Guide
Page 45
...the network controller documentation for proper connection. Network driver does not detect network controller. System cannot autosense the network. See the Desktop Management Guide. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturer's Web site. Ensure that the... set up properly. Network controller is detected. The cable is not securely connected. Troubleshooting Guide www.hp.com 2-29 See the Network Communications Guide. The cable is attached to the correct device. Diagnostics reports a failure.
...the network controller documentation for proper connection. Network driver does not detect network controller. System cannot autosense the network. See the Desktop Management Guide. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturer's Web site. Ensure that the... set up properly. Network controller is detected. The cable is not securely connected. Troubleshooting Guide www.hp.com 2-29 See the Network Communications Guide. The cable is attached to the correct device. Diagnostics reports a failure.
Troubleshooting Guide
Page 46
... Setup Advanced menu, change the resource settings for the board. Network drivers are loaded and that the driver parameters match the configuration of the cable. Solution Ensure that the drivers were not accidentally deleted when the drivers for the board. 2-30 www.hp.com Troubleshooting Guide Network controller stopped working when an expansion board was...
... Setup Advanced menu, change the resource settings for the board. Network drivers are loaded and that the driver parameters match the configuration of the cable. Solution Ensure that the drivers were not accidentally deleted when the drivers for the board. 2-30 www.hp.com Troubleshooting Guide Network controller stopped working when an expansion board was...
Troubleshooting Guide
Page 47
...the cable is not securely connected. Contact an authorized service provider. Install a working without apparent cause. Troubleshooting Guide www.hp.com 2-31 New network card will not boot. New network card may be defective or may not meet industry-standard ... and that a DHCP Server is not configured properly. Verify Network Connectivity, that the Remote System Installation Server contains the NIC drivers for your NIC. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network controller stops working , industry-standard NIC, or...
...the cable is not securely connected. Contact an authorized service provider. Install a working without apparent cause. Troubleshooting Guide www.hp.com 2-31 New network card will not boot. New network card may be defective or may not meet industry-standard ... and that a DHCP Server is not configured properly. Verify Network Connectivity, that the Remote System Installation Server contains the NIC drivers for your NIC. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network controller stops working , industry-standard NIC, or...
Troubleshooting Guide
Page 50
... problems, see the common causes and solutions listed in the following table or to the documentation that came with the label facing up. 2-34 www.hp.com Troubleshooting Guide Solution Run the Computer Setup utility and enable booting to start. Install decoder software. in the drive. Movie will not boot from... off the computer and insert a thin metal rod into the emergency eject hole and push firmly. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Slowly pull the tray out from CD-ROM or DVD drive. The CD-ROM or DVD boot...
... problems, see the common causes and solutions listed in the following table or to the documentation that came with the label facing up. 2-34 www.hp.com Troubleshooting Guide Solution Run the Computer Setup utility and enable booting to start. Install decoder software. in the drive. Movie will not boot from... off the computer and insert a thin metal rod into the emergency eject hole and push firmly. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Slowly pull the tray out from CD-ROM or DVD drive. The CD-ROM or DVD boot...
Troubleshooting Guide
Page 51
... media type. 1. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Troubleshooting Guide www.hp.com 2-35 Restart the computer and let Windows detect the CD or DVD driver. Verify that you are using a slower speed when recording. 2. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued...
... media type. 1. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Troubleshooting Guide www.hp.com 2-35 Restart the computer and let Windows detect the CD or DVD driver. Verify that you are using a slower speed when recording. 2. Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued...
Troubleshooting Guide
Page 56
... the Documentation Library CD for details. Verify that all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide If possible, save all data, close all the needed device drivers have been installed. ■ If you encounter software problems, see program packaging for your version of ... an operating system other than the factory-installed operating system, check to be sure it is supported on the system. See the Desktop Management Guide on the front of Windows. If you have been made to the software which may be damaged. Configuration files are corrupt...
... the Documentation Library CD for details. Verify that all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide If possible, save all data, close all the needed device drivers have been installed. ■ If you encounter software problems, see program packaging for your version of ... an operating system other than the factory-installed operating system, check to be sure it is supported on the system. See the Desktop Management Guide on the front of Windows. If you have been made to the software which may be damaged. Configuration files are corrupt...
Troubleshooting Guide
Page 83
Highlight the appropriate audio device. 4. Click the Properties tab. 6. Click Settings. 10. Click Properties. 9. Click Properties to expand it . 8. Highlight the appropriate driver by clicking it . 7. D-2 www.hp.com Troubleshooting Guide Select the Hardware tab. 3. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices icon. 2. Click OK to...
Highlight the appropriate audio device. 4. Click the Properties tab. 6. Click Settings. 10. Click Properties. 9. Click Properties to expand it . 8. Highlight the appropriate driver by clicking it . 7. D-2 www.hp.com Troubleshooting Guide Select the Hardware tab. 3. Click Start > Control Panel and then double-click the Sounds, Speech, and Audio Devices icon. 2. Click OK to...
Desktop Management Guide
Page 8
... of system software such as device drivers and ROM BIOS ■ Remote changing of hardware inventory for all IT lifecycle areas. ■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract..., fixing asset tracking ■ Deployment and Migration ❏ Microsoft Windows 2000 or Windows XP Professional or Home Edition migration 4 www.hp.com Desktop Management Guide HP Client Manager Software Intelligent HP Client Manager Software (HP CMS) tightly integrates HP...
... of system software such as device drivers and ROM BIOS ■ Remote changing of hardware inventory for all IT lifecycle areas. ■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract..., fixing asset tracking ■ Deployment and Migration ❏ Microsoft Windows 2000 or Windows XP Professional or Home Edition migration 4 www.hp.com Desktop Management Guide HP Client Manager Software Intelligent HP Client Manager Software (HP CMS) tightly integrates HP...
Desktop Management Guide
Page 9
... PC Transplant Pro offers painless PC migration by preserving old settings, preferences, and data and migrating them to -use software distribution capabilities. When used in conjunction with the Altiris Development Solution which can also update ROM BIOS and device driver software from a central console. For more information, visit http://www.hp.com/go/easydeploy. Desktop...
... PC Transplant Pro offers painless PC migration by preserving old settings, preferences, and data and migrating them to -use software distribution capabilities. When used in conjunction with the Altiris Development Solution which can also update ROM BIOS and device driver software from a central console. For more information, visit http://www.hp.com/go/easydeploy. Desktop...
Desktop Management Guide
Page 10
...ActiveUpdate ActiveUpdate is a utility that lets you update system-level software on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from HP. Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web ...machines for which they are denoted with a special icon on the driver download Web site and on SSM, visit http://h18000.www1.hp.com/im/ssmwp.html. When executed on multiple systems simultaneously. Desktop Management Guide System Software Manager System Software Manager (SSM) is a...
...ActiveUpdate ActiveUpdate is a utility that lets you update system-level software on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from HP. Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web ...machines for which they are denoted with a special icon on the driver download Web site and on SSM, visit http://h18000.www1.hp.com/im/ssmwp.html. When executed on multiple systems simultaneously. Desktop Management Guide System Software Manager System Software Manager (SSM) is a...
Desktop Management Guide
Page 24
... latest Microsoft Windows operating system on LAN Technology ■ ACPI ■ SMBIOS ■ Pre-boot Execution (PXE) support 20 www.hp.com Desktop Management Guide The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run a version of locating, accessing, evaluating, and installing the latest support software easier...
... latest Microsoft Windows operating system on LAN Technology ■ ACPI ■ SMBIOS ■ Pre-boot Execution (PXE) support 20 www.hp.com Desktop Management Guide The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run a version of locating, accessing, evaluating, and installing the latest support software easier...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 5
Windows 2000 1-1 1.1 Converting to NTFS 1-2 1.1.1 Windows 2000 Professional 1-2 1.1.2 Windows XP Home and XP Professional 1-2 1.2 HP Software 1-2 2 Setup Utilities and Diagnostics Features 2.1 Power-On Self-Test (...Diagnostics Enabling Agent 2-18 2.6 Protecting the Software 2-18 2.7 Restoring the Software 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2 3.3.1 HP Client Manager Software 3-2 3.3.2 Altiris Client Management Solutions 3-2 3.3.3 System Software Manager 3-3 3.3.4 Proactive...
Windows 2000 1-1 1.1 Converting to NTFS 1-2 1.1.1 Windows 2000 Professional 1-2 1.1.2 Windows XP Home and XP Professional 1-2 1.2 HP Software 1-2 2 Setup Utilities and Diagnostics Features 2.1 Power-On Self-Test (...Diagnostics Enabling Agent 2-18 2.6 Protecting the Software 2-18 2.7 Restoring the Software 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2 3.3.1 HP Client Manager Software 3-2 3.3.2 Altiris Client Management Solutions 3-2 3.3.3 System Software Manager 3-3 3.3.4 Proactive...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 11
...installed. Select the menu option Tools, then select Create an Emergency Disk. 3. During this process, do so. 1.0.1 Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating ...is successfully installed. The I386 directory and its subdirectories provide the HP- Doing so may cause errors and may boot the computer to your computer unless you are prompted to the appropriate software drivers for the operating system. The first time the computer is ...
...installed. Select the menu option Tools, then select Create an Emergency Disk. 3. During this process, do so. 1.0.1 Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating ...is successfully installed. The I386 directory and its subdirectories provide the HP- Doing so may cause errors and may boot the computer to your computer unless you are prompted to the appropriate software drivers for the operating system. The first time the computer is ...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 12
...-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen. 1.1 Converting to NTFS 1.1.1 Windows 2000 Professional To convert an existing partition from a FAT 32 partition to NTFS. 1.2 HP Software The Microsoft Windows...models: ■ Computer Setup Utilities and diagnostic features ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ HP Intelligent Manageability ■ Enhanced HP Insight Personal Edition (Diagnostics for Windows) ■ DMI Support ...
...-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen. 1.1 Converting to NTFS 1.1.1 Windows 2000 Professional To convert an existing partition from a FAT 32 partition to NTFS. 1.2 HP Software The Microsoft Windows...models: ■ Computer Setup Utilities and diagnostic features ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ HP Intelligent Manageability ■ Enhanced HP Insight Personal Edition (Diagnostics for Windows) ■ DMI Support ...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 30
... ✎ The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Select the Remote Diagnostics icon located in the Control Panel. ✎...for the new version to a service provider. These hardware devices are upgrading an existing version, select Repair for testing by the HP Management Agents. Execute the downloaded file. To exit Remote Diagnostics, click File and then click Close. 2.6 Protecting the Software ...
... ✎ The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Select the Remote Diagnostics icon located in the Control Panel. ✎...for the new version to a service provider. These hardware devices are upgrading an existing version, select Repair for testing by the HP Management Agents. Execute the downloaded file. To exit Remote Diagnostics, click File and then click Close. 2.6 Protecting the Software ...