User Guide
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...Locating hardware ...4 Locating software...4 Right side ...4 Left side...6 Display ...6 Low blue light mode (select products only)...6 Wake-on-voice (select products only)...7 Keyboard area ...8 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings...8 Turning on the touchpad ...8 Touchpad components ...9 Lights ...9 Button ...10 Special keys...11 Action keys ...12 Bottom ...14 Labels ...14 4 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls ...17 Connecting...
...Locating hardware ...4 Locating software...4 Right side ...4 Left side...6 Display ...6 Low blue light mode (select products only)...6 Wake-on-voice (select products only)...7 Keyboard area ...8 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings...8 Turning on the touchpad ...8 Touchpad components ...9 Lights ...9 Button ...10 Special keys...11 Action keys ...12 Bottom ...14 Labels ...14 4 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls ...17 Connecting...
User Guide
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......45 Using passwords...45 Setting Windows passwords...45 Setting Setup Utility (BIOS) passwords ...46 Using Windows Hello (select products only)...47 Using internet security software...47 Using antivirus software...47 Using firewall software ...48 Installing software updates...48 Using HP TechPulse (select products only)...48 Securing your wireless network...48 Backing up your software applications and information ...49 Using an optional security cable (select products only) ...49 10 Using Setup Utility (BIOS)...50 Starting Setup Utility (BIOS)...50 Updating Setup Utility (BIOS)...50...
......45 Using passwords...45 Setting Windows passwords...45 Setting Setup Utility (BIOS) passwords ...46 Using Windows Hello (select products only)...47 Using internet security software...47 Using antivirus software...47 Using firewall software ...48 Installing software updates...48 Using HP TechPulse (select products only)...48 Securing your wireless network...48 Backing up your software applications and information ...49 Using an optional security cable (select products only) ...49 10 Using Setup Utility (BIOS)...50 Starting Setup Utility (BIOS)...50 Updating Setup Utility (BIOS)...50...
User Guide
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... Getting to know your hard drive by creating recovery media. Select the question mark icon in the search box, and then select HP Support Assistant. 2 Getting started See details in Connecting to find additional HP resources. Read this table. HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Table 2-1 Additional information Resource Contents Setup Instructions ● Overview of your...
... Getting to know your hard drive by creating recovery media. Select the question mark icon in the search box, and then select HP Support Assistant. 2 Getting started See details in Connecting to find additional HP resources. Read this table. HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Table 2-1 Additional information Resource Contents Setup Instructions ● Overview of your...
User Guide
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...; device-Creates a personal area network (PAN) to connect to other . typically within 10 m (approximately 33 ft) of websites by using one or more wireless devices. ● WLAN device-Connects the computer to wireless local area networks, which are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls, on your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module...
...; device-Creates a personal area network (PAN) to connect to other . typically within 10 m (approximately 33 ft) of websites by using one or more wireless devices. ● WLAN device-Connects the computer to wireless local area networks, which are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls, on your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module...
User Guide
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... micro or nano SIM card. To add a profile, manage SIM profiles, and learn how to use . Select Location privacy settings, and then make sure that location is not limited to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with a Global Positioning System (GPS) device. You must add an eSIM profile to connect to open the Quick Settings menu. 2. Using eSIM (select products only...
... micro or nano SIM card. To add a profile, manage SIM profiles, and learn how to use . Select Location privacy settings, and then make sure that location is not limited to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with a Global Positioning System (GPS) device. You must add an eSIM profile to connect to open the Quick Settings menu. 2. Using eSIM (select products only...
User Guide
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or - ● The Power icon shows a low or critical battery notification. To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are using . ● Before you are not using your computer while...
or - ● The Power icon shows a low or critical battery notification. To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that you are using . ● Before you are not using your computer while...
User Guide
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... the taskbar, type myHP in the search box, and then select Defragment and Optimize Drives. 3. Under the Devices section, select PC Device. Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. Using Disk Defragmenter HP recommends using Disk Defragmenter to search the hard drive for unnecessary files that you can improve the performance of applications, and then select the audio control panel for traveling with...
... the taskbar, type myHP in the search box, and then select Defragment and Optimize Drives. 3. Under the Devices section, select PC Device. Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. Using Disk Defragmenter HP recommends using Disk Defragmenter to search the hard drive for unnecessary files that you can improve the performance of applications, and then select the audio control panel for traveling with...
User Guide
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... in the search box, and then select Windows Update settings. 2. or - ● Select Start, and then select the HP Easy Clean tile. 2. Removing dirt and debris from your device is turned on page 43. 1. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to clean the high-touch, external surfaces on -screen instructions. This software disables devices such as wireless keyboards. Now that your computer Here are...
... in the search box, and then select Windows Update settings. 2. or - ● Select Start, and then select the HP Easy Clean tile. 2. Removing dirt and debris from your device is turned on page 43. 1. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to clean the high-touch, external surfaces on -screen instructions. This software disables devices such as wireless keyboards. Now that your computer Here are...
User Guide
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... operating properly. 1. or Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Table 9-2 Types of BIOS passwords and their functions (continued) Password Function Administrator password Protects administrator-level access to access Setup Utility (BIOS) contents. To set, change, or delete an administrator or power-on or restart the tablet, and then quickly hold down the volume down button. - Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ■ Turn on -screen instructions. Select...
... operating properly. 1. or Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Table 9-2 Types of BIOS passwords and their functions (continued) Password Function Administrator password Protects administrator-level access to access Setup Utility (BIOS) contents. To set, change, or delete an administrator or power-on or restart the tablet, and then quickly hold down the volume down button. - Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ■ Turn on -screen instructions. Select...
User Guide
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... than your hard drive where the BIOS update is connected to the hard drive. You might need to access this information to a network, consult the network administrator before downloading and installing a BIOS update. 2. To check for later BIOS versions, see Preparing for updates. 3. or - Select the question mark icon in the search box, and then select the HP Support Assistant app. - The Checking for Updates window opens, and Windows checks for a BIOS update on battery power, docked...
... than your hard drive where the BIOS update is connected to the hard drive. You might need to access this information to a network, consult the network administrator before downloading and installing a BIOS update. 2. To check for later BIOS versions, see Preparing for updates. 3. or - Select the question mark icon in the search box, and then select the HP Support Assistant app. - The Checking for Updates window opens, and Windows checks for a BIOS update on battery power, docked...
User Guide
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... computer hardware is functioning properly. The HP Customer Support - Follow the on or restart the computer, and quickly press esc. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in solving the problem, complete one of these tasks: ● Select Contact HP, accept the HP privacy disclaimer, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support...
... computer hardware is functioning properly. The HP Customer Support - Follow the on or restart the computer, and quickly press esc. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in solving the problem, complete one of these tasks: ● Select Contact HP, accept the HP privacy disclaimer, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support...
User Guide
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... audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 49 backup, creating 59 backups 59 battery conserving power 36 discharging 36 factory-sealed 37 finding information 36 low battery levels 36 resolving low battery level 37 battery charge 36 battery information, finding 36 battery power 35 best practices 2 BIOS determining version 50 downloading an update 51 starting the Setup Utility 50 updating 50 Bluetooth device 17, 19 Bluetooth label 14 boot order, changing 61 bottom components 14 buttons left touchpad 8 power...
... audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 49 backup, creating 59 backups 59 battery conserving power 36 discharging 36 factory-sealed 37 finding information 36 low battery levels 36 resolving low battery level 37 battery charge 36 battery information, finding 36 battery power 35 best practices 2 BIOS determining version 50 downloading an update 51 starting the Setup Utility 50 updating 50 Bluetooth device 17, 19 Bluetooth label 14 boot order, changing 61 bottom components 14 buttons left touchpad 8 power...
User Guide
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...7 International Association of Accessibility Professionals 67 internet security software, using 47 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 32 keyboard backlight action key 13 keys action 12 esc 12 fn 12 Windows 12 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 8, 9 left side components 6 lights AC adapter and battery 5 camera 7 caps lock 10 microphone mute 10 mute 10 power 10 touchpad 8 low battery level 36 low blue light mode 6 M maintenance Disk Cleanup 39 Disk...
...7 International Association of Accessibility Professionals 67 internet security software, using 47 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 32 keyboard backlight action key 13 keys action 12 esc 12 fn 12 Windows 12 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 8, 9 left side components 6 lights AC adapter and battery 5 camera 7 caps lock 10 microphone mute 10 mute 10 power 10 touchpad 8 low battery level 36 low blue light mode 6 M maintenance Disk Cleanup 39 Disk...
User Guide
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... recovery 59 discs 60 media 60 USB flash drive 60 recovery media 59 creating using HP Cloud Recovery Download Tool 59 creating using Windows tools 59 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 58 using 57 resources, accessibility 69 restoring 59 restoring and recovery methods 60 right control zone, identifying 8, 9 right side components 4 S screen navigating 29 Section 508 accessibility standards 68 security cable, installing 49 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS...
... recovery 59 discs 60 media 60 USB flash drive 60 recovery media 59 creating using HP Cloud Recovery Download Tool 59 creating using Windows tools 59 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 58 using 57 resources, accessibility 69 restoring 59 restoring and recovery methods 60 right control zone, identifying 8, 9 right side components 4 S screen navigating 29 Section 508 accessibility standards 68 security cable, installing 49 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS...
Maintenance and Service Guide
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... service provider parts 29 Component replacement procedures ...29 Preparation for disassembly...29 Bottom cover ...29 Battery ...30 WLAN module...32 USB/audio board ...33 Solid-state drive...35 Speakers ...37 Fans ...38 Heat sink ...38 Touchpad ...40 System board ...41 Display assembly...44 Top cover with keyboard ...50 6 Using Setup Utility (BIOS)...52 Starting Setup Utility (BIOS)...52 Updating Setup Utility (BIOS)...52 Determining the BIOS version...52 Preparing for a BIOS update ...53 Downloading a BIOS update ...53 Installing a BIOS update ...53 7 Backing up, restoring, and recovering...
... service provider parts 29 Component replacement procedures ...29 Preparation for disassembly...29 Bottom cover ...29 Battery ...30 WLAN module...32 USB/audio board ...33 Solid-state drive...35 Speakers ...37 Fans ...38 Heat sink ...38 Touchpad ...40 System board ...41 Display assembly...44 Top cover with keyboard ...50 6 Using Setup Utility (BIOS)...52 Starting Setup Utility (BIOS)...52 Updating Setup Utility (BIOS)...52 Determining the BIOS version...52 Preparing for a BIOS update ...53 Downloading a BIOS update ...53 Installing a BIOS update ...53 7 Backing up, restoring, and recovering...
Maintenance and Service Guide
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..., remove the module to restore device functionality, and then contact technical support. 4. Table 5-3 WLAN module descriptions and part numbers Description MediaTek MT7921 Wi-Fi 6 Bluetooth 5.3 WLAN MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN Spare part number M74879-005 N22541-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use this procedure and illustration. To install the battery, reverse the removal procedures. Before removing the...
..., remove the module to restore device functionality, and then contact technical support. 4. Table 5-3 WLAN module descriptions and part numbers Description MediaTek MT7921 Wi-Fi 6 Bluetooth 5.3 WLAN MediaTek RZ616 Wi-Fi 6E Bluetooth 5.3 AIM-T WLAN Spare part number M74879-005 N22541-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use this procedure and illustration. To install the battery, reverse the removal procedures. Before removing the...
Maintenance and Service Guide
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... icon in the taskbar, type file in an optional docking device, or connected to the hard drive. Select Exit, select one of the date, name, or other identifier. Do not download or install a BIOS update while the computer is running on your computer is complete. The Checking for Updates window opens, and Windows checks for a BIOS update Be sure to reliable external power using the AC adapter. Make a note of damage...
... icon in the taskbar, type file in an optional docking device, or connected to the hard drive. Select Exit, select one of the date, name, or other identifier. Do not download or install a BIOS update while the computer is running on your computer is complete. The Checking for Updates window opens, and Windows checks for a BIOS update Be sure to reliable external power using the AC adapter. Make a note of damage...
Maintenance and Service Guide
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... No2 Follow instructions below under "Erase the Primary Storage Device" System memory (RAM), holds transient data during system operation Volatile, SODIMM socket. Nonvolatile memory usage Use this section to answer your model from the HP website and follow the on Chip (SoC) Unplug unit from main power, remove top cover and press Clear CMOS button Keyboard/mouse (ROM) Non-volatile, 2 KB embedded in Yes N/A the super I/O controller (SIO2) Keyboard/mouse (RAM) Volatile...
... No2 Follow instructions below under "Erase the Primary Storage Device" System memory (RAM), holds transient data during system operation Volatile, SODIMM socket. Nonvolatile memory usage Use this section to answer your model from the HP website and follow the on Chip (SoC) Unplug unit from main power, remove top cover and press Clear CMOS button Keyboard/mouse (ROM) Non-volatile, 2 KB embedded in Yes N/A the super I/O controller (SIO2) Keyboard/mouse (RAM) Volatile...
Maintenance and Service Guide
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... 20 H hard drive product description 1 specifications 64 HDMI port identifying 5 heat sink illustrated 17 removal 38 spare part number 17 spare part numbers 38 hinge illustrated 18 spare part number 18 HP PC Hardware Diagnostics UEFI downloading 61 failure ID code 60 HP Hotkey Support software 61 starting 60, 61 using 60 HP PC Hardware Diagnostics Windows accessing 58, 59 downloading 59 failure ID code 58 installing 60 using 58 HP Recovery media recovery 56 HP Sure Recover 57 HP Sure Start 66, 70 I illustrated parts catalog 16 internal microphones, identifying...
... 20 H hard drive product description 1 specifications 64 HDMI port identifying 5 heat sink illustrated 17 removal 38 spare part number 17 spare part numbers 38 hinge illustrated 18 spare part number 18 HP PC Hardware Diagnostics UEFI downloading 61 failure ID code 60 HP Hotkey Support software 61 starting 60, 61 using 60 HP PC Hardware Diagnostics Windows accessing 58, 59 downloading 59 failure ID code 58 installing 60 using 58 HP Recovery media recovery 56 HP Sure Recover 57 HP Sure Start 66, 70 I illustrated parts catalog 16 internal microphones, identifying...
Maintenance and Service Guide
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... audio 2 display panel 1 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 3 primary storage 1 processors 1 product name 1 security 3 serviceability 3 solid-state drive 1 video 2 wireless 2 product name 1 product name and number, computer 13 R recovery 55 discs 56 media 56 USB flash drive 56 recovery media 55 creating using HP Cloud Recovery Download Tool 55 creating using Windows tools 55 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings...
... audio 2 display panel 1 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 3 primary storage 1 processors 1 product name 1 security 3 serviceability 3 solid-state drive 1 video 2 wireless 2 product name 1 product name and number, computer 13 R recovery 55 discs 56 media 56 USB flash drive 56 recovery media 55 creating using HP Cloud Recovery Download Tool 55 creating using Windows tools 55 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings...