User Guide Ubuntu
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...operating system controls 5 Using a WLAN ...5 Using an Internet service provider 5 Setting up a WLAN ...5 Configuring a wireless router 6 Protecting your WLAN ...6 Connecting to a WLAN ...6 Using Bluetooth wireless devices ...7 Connecting to a wired network ...7 Connecting to a local area network (LAN 7 3 Enjoying entertainment features ...8 Using the webcam ...8 Using audio ...8 Connecting speakers ...8 Connecting headphones ...8 Connecting a microphone ...8 Checking the sound ...8 Using video ...9 Connecting a VGA monitor or projector 9 DisplayPort ...10 Connecting an HDMI TV or monitor...
...operating system controls 5 Using a WLAN ...5 Using an Internet service provider 5 Setting up a WLAN ...5 Configuring a wireless router 6 Protecting your WLAN ...6 Connecting to a WLAN ...6 Using Bluetooth wireless devices ...7 Connecting to a wired network ...7 Connecting to a local area network (LAN 7 3 Enjoying entertainment features ...8 Using the webcam ...8 Using audio ...8 Connecting speakers ...8 Connecting headphones ...8 Connecting a microphone ...8 Checking the sound ...8 Using video ...9 Connecting a VGA monitor or projector 9 DisplayPort ...10 Connecting an HDMI TV or monitor...
User Guide Ubuntu
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... Touchpad. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 32 for that key. Icon Description Launches the Ubuntu Desktop Guide. For example, if a monitor is enabled at the bottom of the screen. 4 Using the keyboard and pointing devices Your computer allows easy on opening Setup Utility (BIOS), and then follow the instructions at the factory. Increases the screen brightness incrementally as long as you hold down the key. Use an external USB mouse...
... Touchpad. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 32 for that key. Icon Description Launches the Ubuntu Desktop Guide. For example, if a monitor is enabled at the bottom of the screen. 4 Using the keyboard and pointing devices Your computer allows easy on opening Setup Utility (BIOS), and then follow the instructions at the factory. Increases the screen brightness incrementally as long as you hold down the key. Use an external USB mouse...
User Guide Ubuntu
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... PC Hardware Diagnostics (UEFI) downloading 34 using 33 hubs 21 I icons network 4 wired network 4 wireless 4 input power 40 installing optional security cable lock 31 Internet connection setup 5 Internet security software, using 30 N network connection icons 4 O operating environment 41 operating system 15 operating system, passwords set in 29 optical disc inserting 23 removing 23 P passwords set in operating system 29 set in Setup Utility 29 ports DisplayPort 10 external monitor 9 HDMI 10 VGA 9 power, conserving 19 power-on password creating 30 entering 30 managing 30 product name and number...
... PC Hardware Diagnostics (UEFI) downloading 34 using 33 hubs 21 I icons network 4 wired network 4 wireless 4 input power 40 installing optional security cable lock 31 Internet connection setup 5 Internet security software, using 30 N network connection icons 4 O operating environment 41 operating system 15 operating system, passwords set in 29 optical disc inserting 23 removing 23 P passwords set in operating system 29 set in Setup Utility 29 ports DisplayPort 10 external monitor 9 HDMI 10 VGA 9 power, conserving 19 power-on password creating 30 entering 30 managing 30 product name and number...
Maintenance and Service Guide
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... top cover ...51 6 Troubleshooting guide...52 Resources...52 General troubleshooting steps...53 Identify the issue ...53 1. RTC battery ...32 Heat sink with fans ...33 USB board and cable ...35 Touchpad...36 Keyboard controller board...37 System board ...38 Speakers...41 Fingerprint reader board (select products only) ...42 Display assembly ...43 Keyboard with minimum configuration ...64 Essential hardware configuration ...65 Safe mode ...65 12. Remove or uninstall recently added hardware, software 57 6. Understand the issue...53 Boot up...
... top cover ...51 6 Troubleshooting guide...52 Resources...52 General troubleshooting steps...53 Identify the issue ...53 1. RTC battery ...32 Heat sink with fans ...33 USB board and cable ...35 Touchpad...36 Keyboard controller board...37 System board ...38 Speakers...41 Fingerprint reader board (select products only) ...42 Display assembly ...43 Keyboard with minimum configuration ...64 Essential hardware configuration ...65 Safe mode ...65 12. Remove or uninstall recently added hardware, software 57 6. Understand the issue...53 Boot up...
Maintenance and Service Guide
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...) Provides navigable content intended for use by internal and outsourced call center staff and can be a resource for associated components such as the failure itself. Update BIOS and drivers on page 57 8. Remove or uninstall recently added hardware, software on page 56 5. HP Hardware Diagnostics and Tools on page 66 13. Test with verified working configuration (hardware or operating system) on page 57 10...
...) Provides navigable content intended for use by internal and outsourced call center staff and can be a resource for associated components such as the failure itself. Update BIOS and drivers on page 57 8. Remove or uninstall recently added hardware, software on page 56 5. HP Hardware Diagnostics and Tools on page 66 13. Test with verified working configuration (hardware or operating system) on page 57 10...
Maintenance and Service Guide
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... within new hard drives themselves. Analyze the issue Use these tools. Make sure to install the latest drivers available from the device vendor website. 6. After installing the device, restart the computer, and make it using a full-range hardware and software qualification matrix. Remove or uninstall recently added hardware, software HP has designed this information to update the BIOS. ● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that simplifies...
... within new hard drives themselves. Analyze the issue Use these tools. Make sure to install the latest drivers available from the device vendor website. 6. After installing the device, restart the computer, and make it using a full-range hardware and software qualification matrix. Remove or uninstall recently added hardware, software HP has designed this information to update the BIOS. ● To manually update the BIOS and drivers, see the Setup Utility (BIOS) chapter. ● See the specific BIOS update installation instructions that simplifies...
Maintenance and Service Guide
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... AC adapter and battery. Soft reset (Default Settings) If your computer has issues booting, has errors during boot, has issues after you add hardware, or has other abnormal system behaviors that device in this document. Disconnect the battery. 6. If a startup menu appears, use the arrow keys to update all peripheral devices. There is working properly. You must remove the notebook service door to clear CMOS if the computer is no reason to access the CMOS battery...
... AC adapter and battery. Soft reset (Default Settings) If your computer has issues booting, has errors during boot, has issues after you add hardware, or has other abnormal system behaviors that device in this document. Disconnect the battery. 6. If a startup menu appears, use the arrow keys to update all peripheral devices. There is working properly. You must remove the notebook service door to clear CMOS if the computer is no reason to access the CMOS battery...
Maintenance and Service Guide
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...-charging issues. ● Reseating memory modules can resolve memory error, no-boot, and blue screen issues. ● Reseating the hard drive can try the following steps. You can access and reseat connections for suggested cable management practices when you can resolve a wireless connection issue. Therefore, using the original factory hardware configuration or booting to operating system safe mode often resolves issues quickly. ● Disconnect any external USB storage, remove any discs in optical drives, remove the computer from a docking station, remove external video...
...-charging issues. ● Reseating memory modules can resolve memory error, no-boot, and blue screen issues. ● Reseating the hard drive can try the following steps. You can access and reseat connections for suggested cable management practices when you can resolve a wireless connection issue. Therefore, using the original factory hardware configuration or booting to operating system safe mode often resolves issues quickly. ● Disconnect any external USB storage, remove any discs in optical drives, remove the computer from a docking station, remove external video...
Maintenance and Service Guide
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... using a verified working part while testing. Test with a verified working AC adapter can prevent resolution of replacing unnecessary hardware. Testing with an internal keyboard, touchpad, or display. This should not be considered an initial step taken to use an external keyboard, mouse, or VGA monitor when you have not been updated. ● Cables or connections are loose. ● Technician is using a Windows-To-Go USB. Soft reset (Default Settings) on page 64 can prevent a system board replacement...
... using a verified working part while testing. Test with a verified working AC adapter can prevent resolution of replacing unnecessary hardware. Testing with an internal keyboard, touchpad, or display. This should not be considered an initial step taken to use an external keyboard, mouse, or VGA monitor when you have not been updated. ● Cables or connections are loose. ● Technician is using a Windows-To-Go USB. Soft reset (Default Settings) on page 64 can prevent a system board replacement...
Maintenance and Service Guide
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... that externally connected monitors are turned on http://www.hp.com. Turn up the brightness and contrast controls of a display or external display device if the screen is dim. If the solution you use the helpful hints before turning it on . Update the case with the troubleshooting steps, use a dock. 3. Be sure that the computer is plugged into a working operating system drive. 8. During operation The following steps provide simple, useful checks that power is connected...
... that externally connected monitors are turned on http://www.hp.com. Turn up the brightness and contrast controls of a display or external display device if the screen is dim. If the solution you use the helpful hints before turning it on . Update the case with the troubleshooting steps, use a dock. 3. Be sure that the computer is plugged into a working operating system drive. 8. During operation The following steps provide simple, useful checks that power is connected...
Maintenance and Service Guide
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...-state drive, you might have connected a printer, you must install a printer driver. 6. Check all required device drivers have been installed. There might support new features or fix the problem. 11. If hardware has recently been installed, remove it and determine whether the computer functions properly. 9. Or plug an external monitor into the network connection. Verify that the latest version of BIOS, drivers, and software are installed. Press the caps lock or num lk key. If...
...-state drive, you might have connected a printer, you must install a printer driver. 6. Check all required device drivers have been installed. There might support new features or fix the problem. 11. If hardware has recently been installed, remove it and determine whether the computer functions properly. 9. Or plug an external monitor into the network connection. Verify that the latest version of BIOS, drivers, and software are installed. Press the caps lock or num lk key. If...
Maintenance and Service Guide
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... external display device. Verify display ● When booting to Windows, determine whether image appears on display screen (via Windows Screen Solutions or Windows logo + p for a few seconds. 2. If video is video on ) because of blinks in a sequence, followed by removing hard drive to interpret blinking lights on page 86 section. 7. Blinking lights Use this information to isolate operating system issues and testing video in F10 Setup. 5. Count the number of a loose connection, defective parts, or recently added parts. Soft reset (Default Settings...
... external display device. Verify display ● When booting to Windows, determine whether image appears on display screen (via Windows Screen Solutions or Windows logo + p for a few seconds. 2. If video is video on ) because of blinks in a sequence, followed by removing hard drive to interpret blinking lights on page 86 section. 7. Blinking lights Use this information to isolate operating system issues and testing video in F10 Setup. 5. Count the number of a loose connection, defective parts, or recently added parts. Soft reset (Default Settings...
Maintenance and Service Guide
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... Use the information in the table to launch the Startup Menu. Restore hardware to access BIOS. There may be a problem with the instruction being sent from the BIOS to a hardware component (for example, bootable solid-state drive instead of a POST error message might be able to its default condition. (9. Your BIOS settings may be managed by installing updated firmware for further options, press the esc key while restarting the computer. Reseat cables and connections...
... Use the information in the table to launch the Startup Menu. Restore hardware to access BIOS. There may be a problem with the instruction being sent from the BIOS to a hardware component (for example, bootable solid-state drive instead of a POST error message might be able to its default condition. (9. Your BIOS settings may be managed by installing updated firmware for further options, press the esc key while restarting the computer. Reseat cables and connections...
Maintenance and Service Guide
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... primary drive with the operating system and remove other devices. 4. If there is set up properly for bootable device and its files in Windows (using HP Restore. 6. Perform a hard reset (8. Reseat cables and connections on page 62). 2. not found (3F0)" error. 3. Another example, choosing Legacy Boot Order for example, error code 301) Loose connection, faulty hardware. Use PC Hardware Diagnostics tool to operating system 1. Record failure code and have the hard drive replaced. 5. Note If there is enabled in BIOS. Reset BIOS...
... primary drive with the operating system and remove other devices. 4. If there is set up properly for bootable device and its files in Windows (using HP Restore. 6. Perform a hard reset (8. Reseat cables and connections on page 62). 2. not found (3F0)" error. 3. Another example, choosing Legacy Boot Order for example, error code 301) Loose connection, faulty hardware. Use PC Hardware Diagnostics tool to operating system 1. Record failure code and have the hard drive replaced. 5. Note If there is enabled in BIOS. Reset BIOS...
Maintenance and Service Guide
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... Bluetooth label 14 boot order changing using the f9 prompt 124 boot order, changing 127 bottom components 14 bottom cover illustrated 19 removal 28 spare part number 19, 28 buttons power 11, 13 programmable key 13 C camera identifying 8 camera light, identifying 8 caps lock light 10 cautions electrostatic discharge........23, 24 components bottom 14 display 7 keyboard area 8 left side 6 right side 5 computer major components.........16 Computer Setup navigating and selecting.........122 restoring factory settings....... 122 starting 122 computer specifications...
... Bluetooth label 14 boot order changing using the f9 prompt 124 boot order, changing 127 bottom components 14 bottom cover illustrated 19 removal 28 spare part number 19, 28 buttons power 11, 13 programmable key 13 C camera identifying 8 camera light, identifying 8 caps lock light 10 cautions electrostatic discharge........23, 24 components bottom 14 display 7 keyboard area 8 left side 6 right side 5 computer major components.........16 Computer Setup navigating and selecting.........122 restoring factory settings....... 122 starting 122 computer specifications...
Maintenance and Service Guide
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... 1 product description audio 2 display panel 2 docks 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 primary storage 2 processors 1 product name 1 RJ-45 (network) jack 2 security 4 serviceability 4 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 14 programmable key, identifying......13 R recovery 126 discs 127 media 127 USB flash drive 127 recovery media 126 creating using HP Cloud Recovery Download Tool 126 creating using Windows tools.126...
... 1 product description audio 2 display panel 2 docks 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 primary storage 2 processors 1 product name 1 RJ-45 (network) jack 2 security 4 serviceability 4 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 14 programmable key, identifying......13 R recovery 126 discs 127 media 127 USB flash drive 127 recovery media 126 creating using HP Cloud Recovery Download Tool 126 creating using Windows tools.126...
User Guide
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...slot (used with a password, smart card, contactless card, registered fingerprints, or other authentication credential ● BIOS power-on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup* Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup* Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows...
...slot (used with a password, smart card, contactless card, registered fingerprints, or other authentication credential ● BIOS power-on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup* Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup* Unauthorized startup from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup* Unauthorized access to a Windows...
User Guide
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... 10 Computer Setup (BIOS), TPM, and HP Sure Start Your changes go into effect when the computer restarts. See Starting Computer Setup on -screen instructions. NOTE: If you are using arrow keys to the main Computer Setup screen, press esc, and then follow these steps: 1. NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Errors can prevent the computer from operating properly. Start Computer Setup. NOTE...
... 10 Computer Setup (BIOS), TPM, and HP Sure Start Your changes go into effect when the computer restarts. See Starting Computer Setup on -screen instructions. NOTE: If you are using arrow keys to the main Computer Setup screen, press esc, and then follow these steps: 1. NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Errors can prevent the computer from operating properly. Start Computer Setup. NOTE...
User Guide
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... updating programs and drivers 56 managing power 38 memory card reader, identifying 4 microphone mute key, identifying 15 microphone mute light, identifying 9 Miracast 37 mute volume action key 15 N next track action key 14 NFC 22 O one-finger slide touch screen gesture 30 operating environment 72 P passwords administrator 45 BIOS administrator 46 user 45 pause action key 14 play action key 14 ports DisplayPort 4 HDMI 5, 33, 35 USB SuperSpeed port with HP Sleep and Charge 6 USB Type-C Thunderbolt 32 USB Type-C Thunderbolt port with HP Sleep and Charge 4 power battery...
... updating programs and drivers 56 managing power 38 memory card reader, identifying 4 microphone mute key, identifying 15 microphone mute light, identifying 9 Miracast 37 mute volume action key 15 N next track action key 14 NFC 22 O one-finger slide touch screen gesture 30 operating environment 72 P passwords administrator 45 BIOS administrator 46 user 45 pause action key 14 play action key 14 ports DisplayPort 4 HDMI 5, 33, 35 USB SuperSpeed port with HP Sleep and Charge 6 USB Type-C Thunderbolt 32 USB Type-C Thunderbolt port with HP Sleep and Charge 4 power battery...
User Guide
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... 6 USB Type-C port, connecting 32 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 4 user password 45 using the keyboard and optional mouse 30 using the touchpad 26 V vents, identifying 6, 17 video 32 DisplayPort 4 DisplayPort connector 35 HDMI port 33 Thunderbolt Port device 32 USB Type-C 32 wireless displays 37 volume adjusting 14 mute 15 W Windows backup 59 recovery media 59 system restore point 59 Windows Hello using 52 Windows key, identifying 12 Windows tools, using 69 resources, accessibility 77 restoring 59 right side components 4 S screen brightness action keys 14...
... 6 USB Type-C port, connecting 32 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 4 user password 45 using the keyboard and optional mouse 30 using the touchpad 26 V vents, identifying 6, 17 video 32 DisplayPort 4 DisplayPort connector 35 HDMI port 33 Thunderbolt Port device 32 USB Type-C 32 wireless displays 37 volume adjusting 14 mute 15 W Windows backup 59 recovery media 59 system restore point 59 Windows Hello using 52 Windows key, identifying 12 Windows tools, using 69 resources, accessibility 77 restoring 59 right side components 4 S screen brightness action keys 14...