HP Worldwide Limited Warranty and Technical Support (3/3/3) (U.S. only)
Page 6
...: ■ Answering your HP Hardware Product to receive on-site support, you will be purchased locally. Under the terms of a CSR part ■ By a service call will be required to ship your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with sufficient, free, and safe access to the HP Care Pack lookup...
...: ■ Answering your HP Hardware Product to receive on-site support, you will be purchased locally. Under the terms of a CSR part ■ By a service call will be required to ship your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with sufficient, free, and safe access to the HP Care Pack lookup...
HP xw and Z Series Workstations - Windows Vista Business downgrade FAQ
Page 1
... installed the downgrade? Yes, HP can install the software. Boot from your HP service representative. Yes, you may reinstall the original software when you to use Microsoft XP™ Professional as your workstation was purchased with Windows Vista Business, and operating system restore media was not included with Windows Vista or the Vista downgrade. Can I reinstall Windows Vista Business software after downgrading to a Use the RestorePlus! If your operating system. The downgrade product enables...
... installed the downgrade? Yes, HP can install the software. Boot from your HP service representative. Yes, you may reinstall the original software when you to use Microsoft XP™ Professional as your workstation was purchased with Windows Vista Business, and operating system restore media was not included with Windows Vista or the Vista downgrade. Can I reinstall Windows Vista Business software after downgrading to a Use the RestorePlus! If your operating system. The downgrade product enables...
HP Installer Kit for Linux: Important Red Hat Linux installation information
Page 2
... Enterprise Linux OS by using the CDs included in this process by the specific release of install CD .iso images as networking, time/date, and new user. Respond to the prompts until the OS is displayed, insert the HP Driver CD. The Red Hat Setup Agent (also known as "firstboot") interactively sets up system parameters such as follows: 2 HP Installer Kit for either version...
... Enterprise Linux OS by using the CDs included in this process by the specific release of install CD .iso images as networking, time/date, and new user. Respond to the prompts until the OS is displayed, insert the HP Driver CD. The Red Hat Setup Agent (also known as "firstboot") interactively sets up system parameters such as follows: 2 HP Installer Kit for either version...
HP Installer Kit for Linux: Important Red Hat Linux installation information
Page 6
... supports DVD+RW on the HPIKL (FreeDos) configuration. We do offer mixed drives on Red Hat EL WS 4 or later, Red Hat EL 5 Desktop or later and SLED11 or later. Broadcom 5764 10/100/1000 Onboard Audio Onboard SATA Raid Add Ons LSI 3041E SAS Card LSI 8888 ELP IEEE 1394 PCI Card SATA Controllers Creative Sound Blaster X-Fi Hardware Raid Removable CD/DVD Media HP 16x DVD-ROM Drive HP 16x Super Multi DVD+RW HP...
... supports DVD+RW on the HPIKL (FreeDos) configuration. We do offer mixed drives on Red Hat EL WS 4 or later, Red Hat EL 5 Desktop or later and SLED11 or later. Broadcom 5764 10/100/1000 Onboard Audio Onboard SATA Raid Add Ons LSI 3041E SAS Card LSI 8888 ELP IEEE 1394 PCI Card SATA Controllers Creative Sound Blaster X-Fi Hardware Raid Removable CD/DVD Media HP 16x DVD-ROM Drive HP 16x Super Multi DVD+RW HP...
HP Workstations - LSI SAS 3041E Serial Attached SCSI RAID
Page 4
...the slot. Table 1 Data cable configuration guide HP workstation model Location of the card align with cables on page 6 the hard drive to connect the hard drive to the appropriate port connectors on the system board. Connecting standard data Use the data cable provided with cables on page 6 the hard drive to connect the hard drive to control hard drives located in the internal hard drive bays and hard drives located in the following table. Figure 2 Installing the SAS-SATA controller Step 3-Configuring the cabling The RAID controller card may be used to the RAID controller...
...the slot. Table 1 Data cable configuration guide HP workstation model Location of the card align with cables on page 6 the hard drive to connect the hard drive to the appropriate port connectors on the system board. Connecting standard data Use the data cable provided with cables on page 6 the hard drive to connect the hard drive to control hard drives located in the internal hard drive bays and hard drives located in the following table. Figure 2 Installing the SAS-SATA controller Step 3-Configuring the cabling The RAID controller card may be used to the RAID controller...
HP 22-in-1 Media Card Reader Installation
Page 8
... memory (ROM) card. Wait a few seconds so that the system board connector could be used to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring, and diagnostic tools, go /contacthp. The USB cable for the reader. Using the web For online access to safely eject the card. See http://www.hp.com/support/manuals, then select your reader. http://www.hp.com/support/manuals Manual...
... memory (ROM) card. Wait a few seconds so that the system board connector could be used to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring, and diagnostic tools, go /contacthp. The USB cable for the reader. Using the web For online access to safely eject the card. See http://www.hp.com/support/manuals, then select your reader. http://www.hp.com/support/manuals Manual...
HP Z400 Workstation Maintenance and Service Guide
Page 32
... system BIOS loaded. Start the Installation Settings and enter the password, network, graphics, time, keyboard settings, and Novell Customer Center Configuration for Linux other Linux distributions nor does HP support this operation. Updating the workstation HP is up the operating system ENWW To ensure that the workstation leverages the latest enhancements, HP recommends that you have the latest drivers for the first time, you should follow these drivers on page 20 for instructions. ●...
... system BIOS loaded. Start the Installation Settings and enter the password, network, graphics, time, keyboard settings, and Novell Customer Center Configuration for Linux other Linux distributions nor does HP support this operation. Updating the workstation HP is up the operating system ENWW To ensure that the workstation leverages the latest enhancements, HP recommends that you have the latest drivers for the first time, you should follow these drivers on page 20 for instructions. ●...
HP Z400 Workstation Maintenance and Service Guide
Page 42
... The BIOS ROM is displayed regardless of installed mass storage devices such as POST, PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. POST Messages disabled suppresses most POST messages, such as firmware in ROM. It includes functions such as SATA, SAS, diskette drives, optical disk drives, network drives, LS-120 drives and USB boot devices. ● Configure the boot priority of SATA and SAS hard-drive controllers. ● Enable or disable Network Server Mode, which might be necessary when you add or remove hardware...
... The BIOS ROM is displayed regardless of installed mass storage devices such as POST, PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. POST Messages disabled suppresses most POST messages, such as firmware in ROM. It includes functions such as SATA, SAS, diskette drives, optical disk drives, network drives, LS-120 drives and USB boot devices. ● Configure the boot priority of SATA and SAS hard-drive controllers. ● Enable or disable Network Server Mode, which might be necessary when you add or remove hardware...
HP Z400 Workstation Maintenance and Service Guide
Page 153
... in the Maintenance and Service Guide at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on the workstation if one is operating correctly. ● Check all required device drivers have been released that will help you diagnose the problem. Alternatively, replace the monitor with the network plug or cable. ● If you recently added new hardware, remove the hardware and verify if the workstation functions properly...
... in the Maintenance and Service Guide at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on the workstation if one is operating correctly. ● Check all required device drivers have been released that will help you diagnose the problem. Alternatively, replace the monitor with the network plug or cable. ● If you recently added new hardware, remove the hardware and verify if the workstation functions properly...
HP Z400 Workstation Maintenance and Service Guide
Page 157
... codes. ● Press and hold any key on the keyboard or the power button. There might have been released that you know is working electrical outlet. ● Remove all required device drivers have been installed. Alternatively, replace the monitor with a different cable into a different video port on the workstation if one of the workstation. A new release of the BIOS might be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware...
... codes. ● Press and hold any key on the keyboard or the power button. There might have been released that you know is working electrical outlet. ● Remove all required device drivers have been installed. Alternatively, replace the monitor with a different cable into a different video port on the workstation if one of the workstation. A new release of the BIOS might be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware...
HP Z400 Workstation Maintenance and Service Guide
Page 158
... workstation is experienced. Hard drive is installed properly. Customizing the monitor display You can be on. the power button is established. Restart the workstation. Program in use the Computer Setup (F10) Utility or the Microsoft Windows Device Manager to pause Network driver is not functional. Some fans operate only when needed. 3. Real-time clock (RTC) battery might be disabled or the arrow keys on the hard drive. 146 Chapter 6 Diagnostics and troubleshooting ENWW network connection is pressed. 1. enabled in the Control Panel. 2. Processor...
... workstation is experienced. Hard drive is installed properly. Customizing the monitor display You can be on. the power button is established. Restart the workstation. Program in use the Computer Setup (F10) Utility or the Microsoft Windows Device Manager to pause Network driver is not functional. Some fans operate only when needed. 3. Real-time clock (RTC) battery might be disabled or the arrow keys on the hard drive. 146 Chapter 6 Diagnostics and troubleshooting ENWW network connection is pressed. 1. enabled in the Control Panel. 2. Processor...
HP Z400 Workstation Maintenance and Service Guide
Page 162
... a problem with a file. When formatting a disk in MS-DOS, you are using the wrong Verify the type of drive that does not contain the system files needed to specify diskette capacity. Under Error-checking, select Check Now. Replace the diskette with a bootable diskette. The workstation attempts to the wrong drive. Run the Computer Setup (F10) Utility and enable Removable Media Boot in Storage>Storage Options. 150 Chapter 6 Diagnostics and troubleshooting...
... a problem with a file. When formatting a disk in MS-DOS, you are using the wrong Verify the type of drive that does not contain the system files needed to specify diskette capacity. Under Error-checking, select Check Now. Replace the diskette with a bootable diskette. The workstation attempts to the wrong drive. Run the Computer Setup (F10) Utility and enable Removable Media Boot in Storage>Storage Options. 150 Chapter 6 Diagnostics and troubleshooting...
HP Z400 Workstation Maintenance and Service Guide
Page 163
... cause is detected by entering Setup and selecting Security>Restore Master Boot Record. Hard drive boot disabled in the Storage>Boot Order list. Install the system files for connection details.) Improperly seated hard drive On systems with discreet data and power cables, ensure that the device is newly installed, enter Setup and try restoring the previously saved MBR image by the BIOS, run DPS Self-test. Select File>Properties>Tools. 3. Hard drive is a driver problem. Under Error-checking, select Check...
... cause is detected by entering Setup and selecting Security>Restore Master Boot Record. Hard drive boot disabled in the Storage>Boot Order list. Install the system files for connection details.) Improperly seated hard drive On systems with discreet data and power cables, ensure that the device is newly installed, enter Setup and try restoring the previously saved MBR image by the BIOS, run DPS Self-test. Select File>Properties>Tools. 3. Hard drive is a driver problem. Under Error-checking, select Check...
HP Z400 Workstation Maintenance and Service Guide
Page 164
... specified. Screen blanking utility installed Press a key or the mouse button and, if set properly. Replace the system board. Monitor does not function when used with Energy Saver features enabled. controls are not set , enter your workstation in the operating system are not properly connected. Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). Verify that the graphics cable is being used with your graphics card and monitor. 3. Use the sliding control to a working electrical outlet. The display settings in VGA mode...
... specified. Screen blanking utility installed Press a key or the mouse button and, if set properly. Replace the system board. Monitor does not function when used with Energy Saver features enabled. controls are not set , enter your workstation in the operating system are not properly connected. Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). Verify that the graphics cable is being used with your graphics card and monitor. 3. Use the sliding control to a working electrical outlet. The display settings in VGA mode...
HP Z400 Workstation Maintenance and Service Guide
Page 165
... 1. Move fluorescent lights or fans that are using an analog VGA input connection only.) Flat-panel monitor's internal digital conversion circuits might not be activated when the monitor is normal for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Lower brightness and contrast settings. horizontal scrolling lines; Install the video drivers included in and out of the graphics card. 1. Monitor cannot display requested resolution. Monitor must be...
... 1. Move fluorescent lights or fans that are using an analog VGA input connection only.) Flat-panel monitor's internal digital conversion circuits might not be activated when the monitor is normal for your graphics card from http://welcome.hp.com/country/us/en/ support.html. Lower brightness and contrast settings. horizontal scrolling lines; Install the video drivers included in and out of the graphics card. 1. Monitor cannot display requested resolution. Monitor must be...
HP Z400 Workstation Maintenance and Service Guide
Page 178
... workstation board header. If the system enters the POST, power off . Disconnect ALL internal power supply cables. Contact HP for assistance. 166 Chapter 6 Diagnostics and troubleshooting ENWW Reseat DIMMs. 2. If fan is plugged in the CPU fan. CPU not installed (not an indicator of the following methods: CAUTION: Internal components might be in the AC power. Check if a device is causing the problem by a two-second pause. b. Plug in the power supply. Pre-video memory error CAUTION: Internal...
... workstation board header. If the system enters the POST, power off . Disconnect ALL internal power supply cables. Contact HP for assistance. 166 Chapter 6 Diagnostics and troubleshooting ENWW Reseat DIMMs. 2. If fan is plugged in the CPU fan. CPU not installed (not an indicator of the following methods: CAUTION: Internal components might be in the AC power. Check if a device is causing the problem by a two-second pause. b. Plug in the power supply. Pre-video memory error CAUTION: Internal...
HP Z400 Workstation Maintenance and Service Guide
Page 179
...-video graphics error. Contact HP for example, HP Drive Key). Clear CMOS. Upgrade the ROM using SoftPaq from the hard disk drive, CD, diskette, or USB removable device (for assistance. The system board might have a problem. Contact HP for assistance. System powers on bad checksum. The system board might be powered even when the workstation is off . Red Power LED blinks seven times, once every second, followed by a two-second pause. detected failure prior to the Maintenance and Service Guide for the workstation model...
...-video graphics error. Contact HP for example, HP Drive Key). Clear CMOS. Upgrade the ROM using SoftPaq from the hard disk drive, CD, diskette, or USB removable device (for assistance. The system board might have a problem. Contact HP for assistance. System powers on bad checksum. The system board might be powered even when the workstation is off . Red Power LED blinks seven times, once every second, followed by a two-second pause. detected failure prior to the Maintenance and Service Guide for the workstation model...
HP Z400 Workstation Maintenance and Service Guide
Page 184
... Failure detected, is configured at Select a new address for the flexible disk drive. more power than the power supply can provide. 2. Clear the CMOS. 610-External Storage Device External storage device is installed and connected defective. Reconnect the cable and restart. 917-Front Audio Not Connected Front Audio mechanism is installed. Reseat or replace the missing mechanism cable. 172 Chapter 6 Diagnostics and troubleshooting ENWW Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 515-CPU...
... Failure detected, is configured at Select a new address for the flexible disk drive. more power than the power supply can provide. 2. Clear the CMOS. 610-External Storage Device External storage device is installed and connected defective. Reconnect the cable and restart. 917-Front Audio Not Connected Front Audio mechanism is installed. Reseat or replace the missing mechanism cable. 172 Chapter 6 Diagnostics and troubleshooting ENWW Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 515-CPU...
HP Z400 Workstation Maintenance and Service Guide
Page 221
... BIOS ROM 29 C Clearing and resetting CMOS 184 Computer Setup (F10) Utility Menu description 30 Configuring RAID devices SAS RAID 175 SATA RAID 175 Connector pins Audio line-in 190 Audio line-out 190 CPU fan 197 CPU power cable 195 Display port 193 DVI-I /O device 75 Memory 96 Optical disk drive 80 PCIe card 104 Power button 78 Power connections 90 ENWW Index 209 power 195 Headphone 190 Internal serial 198 Internal USB 195, 196 Keyboard 189 Main power cable 194 Microphone 190 Mouse 189 Rear system fan 196 SAS drive 191 SATA drive 190 USB 190 VGA 192 D Diagnostic codes and errors LED...
... BIOS ROM 29 C Clearing and resetting CMOS 184 Computer Setup (F10) Utility Menu description 30 Configuring RAID devices SAS RAID 175 SATA RAID 175 Connector pins Audio line-in 190 Audio line-out 190 CPU fan 197 CPU power cable 195 Display port 193 DVI-I /O device 75 Memory 96 Optical disk drive 80 PCIe card 104 Power button 78 Power connections 90 ENWW Index 209 power 195 Headphone 190 Internal serial 198 Internal USB 195, 196 Keyboard 189 Main power cable 194 Microphone 190 Mouse 189 Rear system fan 196 SAS drive 191 SATA drive 190 USB 190 VGA 192 D Diagnostic codes and errors LED...
HP Z400 Workstation Maintenance and Service Guide
Page 222
... Change Notification 40 Remote ROM Flash 47 Remote system install 40 Replicating the setup 40 ROM Flash 40 Subscriber's Choice 40 System Software Manager 40 Updating software 40 Workstation security 40 Workstation setup Ensuring proper ventilation 16 S Software Ordering 23 Support Locating HP resources iii U Updating the workstation First boot update 20 Updating drivers 18 Updating the BIOS 22 W Windows operating system monitor 146 Windows Vista Restoring 23 Setting up 17 Windows XP Restoring 23 Setting up 17 Workstation management Altiris Client Management Solutions 40 Dual-state power...
... Change Notification 40 Remote ROM Flash 47 Remote system install 40 Replicating the setup 40 ROM Flash 40 Subscriber's Choice 40 System Software Manager 40 Updating software 40 Workstation security 40 Workstation setup Ensuring proper ventilation 16 S Software Ordering 23 Support Locating HP resources iii U Updating the workstation First boot update 20 Updating drivers 18 Updating the BIOS 22 W Windows operating system monitor 146 Windows Vista Restoring 23 Setting up 17 Windows XP Restoring 23 Setting up 17 Workstation management Altiris Client Management Solutions 40 Dual-state power...