HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the workstation.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...focus on the keyboard or the power button. 3. Under Self-Help resources: in the center of this document for example, HP Workstation xw6000), select See more... 4. Refer to the Hardware installation problems section of the window, choose the desired action and ...hp.com/go / workstationsupport. Helpful hints If you encounter a problem with your workstation after Power-on the front of general suggestions that all diskettes from your system before taking place. If the system beeps, then your keyboard is connected to start the workstation. ● Reconfigure your workstation...
...focus on the keyboard or the power button. 3. Under Self-Help resources: in the center of this document for example, HP Workstation xw6000), select See more... 4. Refer to the Hardware installation problems section of the window, choose the desired action and ...hp.com/go / workstationsupport. Helpful hints If you encounter a problem with your workstation after Power-on the front of general suggestions that all diskettes from your system before taking place. If the system beeps, then your keyboard is connected to start the workstation. ● Reconfigure your workstation...
HP xw Workstation series Setup and Troubleshooting Guide
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...beeps and LED lights on the external device is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). For more information about using the correct memory modules and to the configuration, you are using Computer Setup, refer to the workstation... configure when added if the default configuration conflicts with the workstation system. Shut down . Reboot the workstation, and follow the instructions for four seconds. See Diagnostic lights and audible (beep) codes on . Proper steps were not followed. 1. ...
...beeps and LED lights on the external device is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). For more information about using the correct memory modules and to the configuration, you are using Computer Setup, refer to the workstation... configure when added if the default configuration conflicts with the workstation system. Shut down . Reboot the workstation, and follow the instructions for four seconds. See Diagnostic lights and audible (beep) codes on . Proper steps were not followed. 1. ...
HP xw Workstation series Setup and Troubleshooting Guide
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... the processor heatsink. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. None Green Power LED blinks three times, once per second.** No... the system board header. Contact HP for assistance. pause. Disk or "Hibernate" mode. Two beeps. Ensure that the fan assembly is fully and properly seated or installed. 3. Verify that the workstation air vents are heard through the chassis speaker. Contact HP for assistance. 4. Red Power ...
... the processor heatsink. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. None Green Power LED blinks three times, once per second.** No... the system board header. Contact HP for assistance. pause. Disk or "Hibernate" mode. Two beeps. Ensure that the fan assembly is fully and properly seated or installed. 3. Verify that the workstation air vents are heard through the chassis speaker. Contact HP for assistance. 4. Red Power ...
HP xw Workstation series Setup and Troubleshooting Guide
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... Continue adding devices one at a time to the Service and Technical Reference Guide for your workstation model for assistance. 44 Chapter 5 Troubleshooting ENWW Contact HP for assistance. Contact HP for assistance. Pre-video memory error CAUTION: Internal components might be in the AC power....on workstation series and model. 2. a. The problem might be on clearing CMOS. 2. System board failure (ROM 1. Contact HP for detailed information on the system board. Check if a device is causing the problem by a twosecond pause. Plug in the power supply. Five beeps. Seven beeps. If...
... Continue adding devices one at a time to the Service and Technical Reference Guide for your workstation model for assistance. 44 Chapter 5 Troubleshooting ENWW Contact HP for assistance. Contact HP for assistance. Pre-video memory error CAUTION: Internal components might be in the AC power....on workstation series and model. 2. a. The problem might be on clearing CMOS. 2. System board failure (ROM 1. Contact HP for detailed information on the system board. Check if a device is causing the problem by a twosecond pause. Plug in the power supply. Five beeps. Seven beeps. If...
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...Flash section of the following options: Press and hold the power button for its use, that all internal power supply cables. No beeps. The problem might be in the power supply. Check that enables you to power on the system board. If the power supply ...(continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference...
...Flash section of the following options: Press and hold the power button for its use, that all internal power supply cables. No beeps. The problem might be in the power supply. Check that enables you to power on the system board. If the power supply ...(continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference...
HP xw4400 Workstation - Service and Technical Reference Guide
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...Power on the screen (some models). Remove the diskette or CD and power off the system. 2. Restart the workstation. If no SoftPaq diskette or SoftPaq CD is a flash-protected section of a ROM flash failure, for a ... Keyboard light combinations used by the Boot Block ROM (when a PS2 keyboard is displayed on the workstation. Also, eight simultaneous beeps will be heard. To recover the system after it enters Boot Block recovery mode: 1. If there ...Keyboard locked in network mode. USB media such as an HP DriveKey can also be prompted to insert one and restart the workstation.
...Power on the screen (some models). Remove the diskette or CD and power off the system. 2. Restart the workstation. If no SoftPaq diskette or SoftPaq CD is a flash-protected section of a ROM flash failure, for a ... Keyboard light combinations used by the Boot Block ROM (when a PS2 keyboard is displayed on the workstation. Also, eight simultaneous beeps will be heard. To recover the system after it enters Boot Block recovery mode: 1. If there ...Keyboard locked in network mode. USB media such as an HP DriveKey can also be prompted to insert one and restart the workstation.
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...is off. This utility enables you running any key. If the system beeps, then the keyboard is on the system. ● Are you to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ●...workstation. Table 5-1 LED color definitions LED state LED color System status Solid Flashing Solid or flashing None Green Green Red No light System is operating correctly. ● Check all cables for each color signifies. Troubleshooting checklist Before running the latest BIOS version, drivers, and software updates? HP...
...is off. This utility enables you running any key. If the system beeps, then the keyboard is on the system. ● Are you to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ●...workstation. Table 5-1 LED color definitions LED state LED color System status Solid Flashing Solid or flashing None Green Green Red No light System is operating correctly. ● Check all cables for each color signifies. Troubleshooting checklist Before running the latest BIOS version, drivers, and software updates? HP...
HP xw4400 Workstation - Service and Technical Reference Guide
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...diagnostic testing. Remove expansion cards one at a time. 2. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. Diagnostic... count is the number of the Error Log. Diagnostic LED codes NOTE: The beeps are heard through the on . The flashing lights and beeps repeat for five cycles. Test Log-Displays all components and display component details after...; The devices being tested ● The tests that are related to your workstation.
...diagnostic testing. Remove expansion cards one at a time. 2. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. Diagnostic... count is the number of the Error Log. Diagnostic LED codes NOTE: The beeps are heard through the on . The flashing lights and beeps repeat for five cycles. Test Log-Displays all components and display component details after...; The devices being tested ● The tests that are related to your workstation.
HP xw4400 Workstation - Service and Technical Reference Guide
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... that the power button harness is running. 2. Remove all internal power supply cables from the system board. Ensure that the workstation air vents are not blocked and the cooling fan is properly connected to ensure all devices and then reinstalling one at a time until... workstation fails. Blinks red 3 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Install CPU. 2. Reseat CPU. Disconnect AC power. Plug in and seated but not...
... that the power button harness is running. 2. Remove all internal power supply cables from the system board. Ensure that the workstation air vents are not blocked and the cooling fan is properly connected to ensure all devices and then reinstalling one at a time until... workstation fails. Blinks red 3 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Install CPU. 2. Reseat CPU. Disconnect AC power. Plug in and seated but not...
HP xw4400 Workstation - Service and Technical Reference Guide
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... 2-second pause, 9 beeps 1. Solving minor problems Table 5-3 Minor problems Problem Cause Workstation appears locked Software control of various troubleshooting scenarios and includes possible solutions for at a time to find the faulty module. 3. Press and hold the power button for each. Replace third-party modules with HP memory. 4. Replace the processor. Workstation date and time...
... 2-second pause, 9 beeps 1. Solving minor problems Table 5-3 Minor problems Problem Cause Workstation appears locked Software control of various troubleshooting scenarios and includes possible solutions for at a time to find the faulty module. 3. Press and hold the power button for each. Replace third-party modules with HP memory. 4. Replace the processor. Workstation date and time...
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...2. Processor is plugged into the system board header. Be sure airflow to the workstation is properly connected to create more space on the hard drive. Workstation powered off Processor thermal protection 1. simultaneous beeps are not flashing. System does not power on, and the LEDs on . Open...access panel, press the power button, and see if the processor fan spins. If not spinning, be on the front of the workstation are OR heard. Plug in Computer Setup. network connection is good. Be sure the CPU heatsink is experienced. Poor performance is ...
...2. Processor is plugged into the system board header. Be sure airflow to the workstation is properly connected to create more space on the hard drive. Workstation powered off Processor thermal protection 1. simultaneous beeps are not flashing. System does not power on, and the LEDs on . Open...access panel, press the power button, and see if the processor fan spins. If not spinning, be on the front of the workstation are OR heard. Plug in Computer Setup. network connection is good. Be sure the CPU heatsink is experienced. Poor performance is ...
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... for the appropriate operating system if necessary. Connect slower UATA devices to a separate data cable connected to a working electrical outlet. workstation and to the secondary IDE (ATA) controller. Table 5-6 Hard drive problems (continued) Problem Cause Solution Disk transaction problem. Loose cable...System files missing or not properly installed. 1. Hard drive boot disabled in Computer Setup. Refer to the correct. Observe the beeps and LEDs on the same data cable. Run Computer Setup. 2. Verify that the jumpers for both drives are not Verify the...
... for the appropriate operating system if necessary. Connect slower UATA devices to a separate data cable connected to a working electrical outlet. workstation and to the secondary IDE (ATA) controller. Table 5-6 Hard drive problems (continued) Problem Cause Solution Disk transaction problem. Loose cable...System files missing or not properly installed. 1. Hard drive boot disabled in Computer Setup. Refer to the correct. Observe the beeps and LEDs on the same data cable. Run Computer Setup. 2. Verify that the jumpers for both drives are not Verify the...
HP xw4400 Workstation - Service and Technical Reference Guide
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... VGA mode. 2. Restart the workstation and press F8 during the POST but goes blank when the operating system starts. The display settings in Hibernate mode. Restart your password. Power LED flashes red 6 times, once every second, followed by 8 beeps). Reseat the graphics card. 2....The display works properly during startup when you see Press F8 in FailSafe Boot Block mode (indicated by a 2-second pause, and the workstation beeps 6 times. Refer to match those supported by your operating system and graphics card documentation for an explanation of the screen. 2. Pre...
... VGA mode. 2. Restart the workstation and press F8 during the POST but goes blank when the operating system starts. The display settings in Hibernate mode. Restart your password. Power LED flashes red 6 times, once every second, followed by 8 beeps). Reseat the graphics card. 2....The display works properly during startup when you see Press F8 in FailSafe Boot Block mode (indicated by a 2-second pause, and the workstation beeps 6 times. Refer to match those supported by your operating system and graphics card documentation for an explanation of the screen. 2. Pre...
HP xw4400 Workstation - Service and Technical Reference Guide
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...workstation system. Device hardware is not enabled. Refer to POST and error messages on the workstation...second, followed by a 2-second pause, and the workstation beeps 6 times. Use the Network control application to the...workstation, power on the external device, then power on page 124 to the configuration, you of the workstation...Workstation will not start. Observe the beeps and LEDs on -LAN feature is installed incorrectly 1. Reboot the workstation... every second, followed by a 2-second pause, and the workstation beeps 5 times. or is bad. Wrong memory modules were 1....
...workstation system. Device hardware is not enabled. Refer to POST and error messages on the workstation...second, followed by a 2-second pause, and the workstation beeps 6 times. Use the Network control application to the...workstation, power on the external device, then power on page 124 to the configuration, you of the workstation...Workstation will not start. Observe the beeps and LEDs on -LAN feature is installed incorrectly 1. Reboot the workstation... every second, followed by a 2-second pause, and the workstation beeps 5 times. or is bad. Wrong memory modules were 1....
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...correctly. Memory configuration might not be mixed. memory requirements. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. Memory is not configured properly. New network card might not meet industry-standard ...Resident programs (TSRs) are used. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Replace third-party memory with the correct industry-standard device for the application. Solving memory problems CAUTION: For those systems that ...
...correctly. Memory configuration might not be mixed. memory requirements. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. Memory is not configured properly. New network card might not meet industry-standard ...Resident programs (TSRs) are used. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Replace third-party memory with the correct industry-standard device for the application. Solving memory problems CAUTION: For those systems that ...